[Resolved]  Reliance Communications — Pending Refund of Security Deposit from more than 2 years

Reliance Communication — Deposit not refund

I was canceled reliance WLL phone 18 months ago still i don't get refund my DIPOSIT. I was complain may time at my city office and i also mail to head office. They are not doing any action about that.

Reliance Communications — security Deposit Not Received

egarding Termination of Reliance FWP No :[protected]
First Call Made for termination 0n 12/2/2009 Complaint No : 88791968 and second done on[protected]n 24/2/2009. Was supposed to receive a call within 48 Hrs for terminationand collection of Instrument. But as no phone call recd or no one came, finally the instrument was deposited on 7/3/2009 at Reliance Web world(Siddhivinay Communications), Near Basant Cinema Chembur.
Balance bill was paid Rs.1120/- though it could have been adjusted against the Security Deposit. The amount of deposit to be recd against full and final payment is not known, Call centre unaware and time frame not specified.
Why the amount cannot be adjusted against the payment due and why should I pay from the date of complaint for termination was given.

Reliance Communications — Non refund of Security Deposit

My name is Nitin Bajaj, and I’ve been a customer of Reliance Communications for over 5 years now (Phone #[protected]. I’ve been a fairly high-usage post-paid customer, and have always paid my bills in time, in full.

Over the last two years, I’ve been facing issues with call quality as well as lack of Nokia S60 handsets on RComm and so I finally decided to move to GSM based services. I however did not want to give up my Reliance number, so I asked for a migration to the cheapest post-paid plan and a refund of my deposit. I was informed that Reliance Communications would not be able to refund my deposit, but could adjust my monthly bill against the same until it is exhausted. Now, at the rate of Rs. 140 per monthly bill for the lowest plan, it would take 42 months (3.5 years) to exhaust the deposit, not a practical solution for me. I was informed that the only way I can get my deposit back is if I converted to pre-paid. Therefore, on the 27th of April, I visited the Reliance Web World outlet at Filmnagar, Hyderabad to apply for a conversion from post-paid to pre-paid, and a refund of my deposit. I was given a Request #95921457 for same, and was told that the conversion would take place in 4 to 5 days, and my deposit would be refunded in 45 days.

To my surprise, I got a SMS on the 15th of May, saying that my bill of Rs 145 for April 2009 is overdue. I paid the bill immediately online and on the 22d of May, I went to the same Reliance Web World to find out what was going on. To my great surprise, not to mention irritation, I was informed that the conversion had not happened and also the refund request had been closed without processing. The lady at the customer service desk was unable to provide a satisfactory answer as to why this was happening. In resignation, I requested again for a conversion and refund – to which I was again informed that the whole process would have to be restarted, and it would take another 45 days for the process to close.

I am leaving the country for an extended period in a few days time, and I would have dearly loved to close this before I left. However, I accepted that there was nothing I could do in the face of this insane bureaucracy that is RComm and asked that the refund cheque be sent over to my parent’s address as I would be vacating my current address on May 31st. I was given an assurance that this would be done as soon as possible.

I received another SMS yesterday (28th May), saying that your bill up to 22nd May has been despatched. I just called up customer care and to my utter horror, was informed that the request for conversion and refund has been closed without processing. I asked what do I need to do to fix this, and I was told to go to the same Web World and call up customer service from there.

I cannot take this anymore. Seriously. Rs. 6000 may not be a big amount for Mr. Ambani, but it is for me. I earn every paisa by working hard and honestly. I want, in fact, I demand, justice.

Nitin Bajaj

Reliance Communications — Refundable Deposit not refunded

I had taken Reliance WLL phone in 2006. The number was[protected]. I have surrendered the phone on 30th december 2008. According to the rules of reliance communications, the amount is refunded in 45 days but after 6 months, I have still not received my refund. The staff in Nasik office are not even attending us and in after calling in pune head office we do not receive satisfied answers. I dont know when I will receive my refund.

Reliance Communication — Delay in refund of security deposit

Dear Sir,

I wanted to inform you that, I have terminated phone connection[protected] on 08/April/2009. It is more then 3.5 months now and my security deposit of Rs 1000 plus credit amount of Rs 57 is not returned by Reliance communications. I have written so many emails and every time I am getting only new complaint number without any results.
I request your intervention and help me is getting my security deposit (Rs 1057) along with delayed payment interest at the earliest.

Many thanks in advance.

Warm Regards.
Anupam Goyal

RELIANCE COMMUNICATION LTD. — Pending Security deposit refund

Sir,
I have bought a post paid connection phone from reliance on 17/05/2005 with a deposit of Rs.2800.00 in fib 06 I surrender the connection on 04/02/2006 through reliance web word which just near to my office. Unfortunately they are not refund my security deposited of Rs. 2800.00 since four year back’s met company official in company office in Gomti Nagar lucknow severl times.but they said there were no sec.deposite is lying with him after 24 month they give me a cheque which is expire the date of cheque is out of date, my bill a/c no is [protected] .pl help me to recover my hard earned money from the such type of company.
thanks,
Sanjeev Pandey
Lucknow
[protected]

idea mobile communications ltd. — refund of security deposit.

Dear sir,
please refer to my cellular no. [protected] bill no. [protected] bill date 02-jul-2005 bill period 02jun-2005 to 01-jul-2005 total due amount shown is Rs. -850.62. the above connection was disconnected and is amount should have been refunded to me. but since then there is no response from company and dealer. kindly look into the matter.

My number was 3236030 and it was deactivated in the year 2007 december and it was said that the security deposit which is Rs.1000 will be refunded to us in only 2 weeks time vut now it is more than two years and the same have not been refunded to me till date. My all dues are clear and if no actions are taken regarding this issue i have to file this case with the consumer court .

Please see into the matter and let me be your oblidged customer.

Reliance Communications — Deposit not received.

I had submitted my Fixed Wireless Phone(FWP) Phone No - [protected] at Reliance Web World Express. Address UG/320, Shiv shakti complex, Ram Chowk, Ghod Dhod Road, Surat on 08/12/2009 along with all the documents. I have visited many times at above address, I have mailed at customer care on 2'nd Feb they have given me service request ID[protected] which they have told to respond in two days but they did not respond. Again I have mailed on 8'th March but my refund did not come. Then I have called Mr Sudhir Bhadani (Nodal Officer)on 21/04/2010 where Mr Niraj had taken all details but have not responded till no and I have not received the deposite.

I had receipt of my deposite of Rs. 1000.00 I have also told to deduct my last bill dues from my deposite which I had given in writing when I submitted the phone.

Reliance — refund of security deposit

my number was [protected] this number was terminated and when i have bought this number i was charged rs. 500 as security deposit and it is more then one month of terminating my number still i have not got the refund of my money that i was being charged as security deposit. what is the time to refund the security deposit

Reliance Communications — refundable deposit not received since a year .

I had terminated my RELIANCE LANDLINE POSTPAID CONNECTION[protected] in the month of December 2011 and was promised to get the refundable deposit(within 60 days) of Rs. 1000/-, which I had paid at the time of taking the connection. I went to several reliance galleries with the request to look into the matter ..but all in vein . now it is one year ..still i haven't recieved any refunds. The last time I went to reliance gallery in Borivli (west).. the customer service staff replied.. " jahaan pe bill pay kiya wahaan jao humko nahi pata baat khatam bus.. " IS THIS THE WAY RELIANCE DEAL WID ITS CUSTOMERS WHEN THEY HAVE A COMPLAINT? ? ? Its very pathetic ..such big names and so cheap people.

I would appreciate if my this complaint is taken further. My mail ID is [protected]@yahoo.com

chor hai saale

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

Sir/Madam

I believe you have contacted me on the concerned number on which I was not available. So I would be greatful if you can contact me on the following number ([protected]) and clarify about any action taken.

Thanks and Regards
Vineet Singhal
[protected]