[Resolved]  Reliance Communications — poor services

Complaint for Mobile No. [protected]


This is to bring to your notice my bitter experience with Reliance
Communications in the last 30 days despite being a customer for the
last 5 and ½ years.

Let me brief you about the issues that I have had to face with
Reliance Communications.
I was a post paid customer with Mobile no [protected] (Delhi circle)
and wanted to discontinue my connection as I was moving abroad for an
assignment.

I called up the customer service helpline *333 on 29th Oct 08 to ask
for disconnection and was given a service request number and was told
someone from retention department would call me up in the next 3 days
giving me the details of my outstanding which if paid, my mobile will
be discontinued.

I did not get any call from Reliance Communications and I called up to
check the status of my request, in the meantime I paid my bill and
outstanding amount by checking the same on the net.

I kept calling customer service number almost everyday requesting them
to discontinue the number but it was of no avail.

The retention and the customer service department tried every trick
not to act on my request and kept on insisting that I convert this
connection into a pre paid one.

Finally I was tired of all this gimmicks and accepted to convert into
a pre paid customer thinking that if I do not recharge the connection
would lapse on its own.

Then on 20th Nov I got a SMS from Reliance Communications saying that
if I recharge with a Rs 125 voucher my connection would be converted
into a connection with lifetime validity and I would also get 50
minutes of net talk time for Reliance to Reliance calls. To avail of
this offer I had to act in the next 3 days or else the offer would not
be valid as per the SMS.

I went to the nearest Web World the same afternoon showed the SMS to the service representative at the Web World counter and he in turn called up his Relationship Manager at Reliance Communications to confirm of the offer and he was told that if the customer has received the SMS then he would be eligible to get lifetime validity.

I tried converting the connection into a lifetime one thinking that
the same number can be used by my family who would be staying back
here in India.

I recharged with Rs 125 there and was told that the validity would
show in a couple of days along with the 50 minutes free talk time for
Reliance to Reliance calls.

I checked my phone on the 23rd Nov. 08 to check if the connection had
been converted into lifetime validity but it was not showing the same.

I again approached the same Web World on 23rd November to take the matter.
The Web World representative put in a complaint on my behalf and I
received a SMS giving me a service request no 81098283. The concerned
Web World employee told me that it would 3 days for the issue to be
resolved.

Today on 25th Nov 08 I again visited the Web World to check the status
of my service request and was told that my number was not eligible for
this scheme of lifetime validity on a recharge of Rs 125.

I called up the customer service help line to lodge my complaint and
was told very curtly that my number was not eligible for lifetime
validity and nothing can be done about it.

My contention is that why was I sent a SMS to avail this offer when I
was not eligible and the other thing is that I have been getting calls
from automated IVR's giving the same offer to recharge with Rs 125 and
convert the connection into a lifetime validity one.
The calls have been received from the number[protected] on the
following days :

25th Nov 08 11.43 a.m.
24th Nov 08 12.00 p.m.
23rd Nov 08 10.55 a.m.
23rd Nov 08 09.26 a.m.
22nd Nov 08 01.35 p.m.
21st Nov 08 03.47 p.m.

My contention is that why are customers being sent offers which are
not valid for them and once when the customer had made the payments
then he comes to know that the scheme is not valid for the customer.

It has become an easy source of increasing revenue for Reliance
Communications by hoodwinking customers and enticing them for offers
and by taking money and then not providing the promised services and
neither returning the money to the customer.

i would like to inform you regarding the very poor network, few days before the network was good ,but now its very poor that now even no signal strength will occur in my mobile network.
my address 29/32-c ,street no.12 ,vishwas nagar shahdara delhi-110032 where network very poor now days, earlier its good.

please taken action soon ,my monthly usage 500/- + on no. [protected].otherwise i will dismiss my reliance sim

Hi

I was using Reliance Communications Ltd. high speed data card on which i have 1200 monthly rental plan with 3.1 mbps. It is claimed by Reliance. But during the in this plan i never get 3.1 mbps speed even 1 mbps speed. Max speedwas 240 kbps. and they are charging to customer for high speed.

After that hey make my bill 1200 which is not thet way if you are not giving good service then how you can charge to customer. And for that i logged complain daily and CSR confirm me that there is some network problem in this area till 31-Aug-2011.

If the problem is going on then you Reliance should not charge to customer full amount they should charge as per services. But they are charging.

Hello..
i am nirav here from pune,i am using reliance netconnect([protected]) for last
one year. recently(from last 30-40 days) i am getting some network related problem
and for that i have make complain around 10 times, each time they
respond me by saying that their technical team is working on
that and issue will be resolve in few days,
but still i am getting same problem.

DATE : 29.12.2011

To RELIANCE COMMUNICATION


SUB . FOR SOLVE THE PROBLEM OF RELIANCE DATA CARD NO.[protected]


DEAR SIR/MADAM,

I AM SYED ARIF HUSSAIN R/O H.NO.133, SHIV COLONY, SECTOR-22, FARIDABAD. I HAVE PURCHASE A RELIANCE NETCONNECT DATA CARD ON DATED 20.11.2011 AGAINST BILL NO. 282/ 20.11.2011.THIS IS MADE BY HUAWEI COMPANY AND ITS EMID IS A000002EDABBA3.

SIR, FROM LAST 20 DAYS I AM FACIING VERY PROBLEMS IN DATA CARD i.e. IT IS NOT WORKING PROPERLY AND I HAVE MANY COMPLAINED TO CUSTOMER CARD BUT THEY HAVE NOT GIVEN ANY RESPONSE TO US TILL DATE. THE CUSTOMER EXCECUTIVE NAME AND MOBILE NO. GIVE AS UNDER : MR. SUNIL [protected] AND OTHER IS [protected]. THEY SAID ONLY IT WILL BE ACTIVATE TODAY, EVENING, MORNING BUT TILL DATE ITS NOT ACTIVATED

IN THIS REGARDING I WANT TO REQUESTED TO YOU PLEASE TAKE NECESSARY ACTION HIS CUSTOMER CARE EXECUTIVE AND SERVICE CENTRE AT FARIDABAD AND I WANT TO REQUESTED TO SOLVE MY PROBLEMS IMMEDIATELY.

THANKING YOU

FOR SYED ARIF HUSSAIN
MOB NO.[protected]

Dear sir,


As we are using the reliance broadband for past 6 months .The plan name is WICC300KB and my account number is[protected].

Our user id is [protected]

We shifted our house to next block ,So we informed reliance executive to give a connection to our new house .

So many times ,we are trying to reach the executive ,but they excused our call.

They didn't mind about the customer value.They didn't give any proper response.

This type of approach tends to cancel the reliance connection.

The main purpose of this mail , is to shift the reliance connection to our new resident .

For the past one I, m informing the reliance customer care executive to shift the connection,There is no proper reply from them .

But they have generated the bill for the past month ,as we don't use the connection (request raised to shift the connection for past on month 10-4-12)


How can they expect us to pay the bill amount

But no one responding

So ,we decided to cancel the connection and still they have accepted our cancel the connection,They reply the same that our executive will contact you soon.

But no one contacted us

Here I have attached my bill copy for the month of April'12 for further assistance




Regards
Bhuvani.R

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Regards,

RCOMcare