Reliance Communications — false balance deduction

Address:

Punjab

I am AADHAR with reliance prepaid mob. no. [protected]. Continous deductions of Rs.30 are being made from my balance for the last 2 months.When I consulted at 198 they replied that I have Shayari Pack activated on my no. and i have used R world. I have never used R world or activated any Shayari Pack.But the customer care representative is clinged to his point.If i have activated the shayari pack for the last 2 months why havent I recieved any Shayari from Reliance, I havent send any message for Pack activation nor have used R world , inspite of that the customer care is not ready to hear my plea seriously and asking me to switch to any other network. This seems to be a very common tool to loot the customer. I am feeling cheated and these mobile companies boast about their customer friendly services.How can you activate a pack without my consent. I haven't send any message. If I ask to activate any other service which is not related to balance deduction it takes a week to get it activated,For example DO NOT DISTURB Service, Even U process my Complaints in seven days but u don need my consent in activating a pack, it takes a second, bcoz customers money is deducted and not of Rcom.Please stop all these rubbish and cheap tools to cheat customer, We are common man and when we lost money in such way , it hurts.Hope I will get Justice