Reliance Communications — Wrong Bill Generation

Address:

Pune, Maharashtra

I am using a reliance number ([protected]) as postpaid service since january 2013. My plan is of 599 rs rental. In the 11 may 3013 cycle of my bill wrong bill is generated and i am asked to pay 1908 Rs as the outstanding amount. The cause for the wrong billing amount is as they said that i have used internet worth 1000 Rs on my phone which is absolutely wrong cause i haven't used internet with my reliance number at all. I filed a complain for it in reliance customer support with complain number[protected] on 19-May-2013 and was promised to be resolved within two days. They responded via msg telling me that complain has been resolved and the bill generated is absolutely correct. since I was unsatisfied so i asked them to send me the details of my internet usage as a proof of generating sucha high amount of bill and filed a complain again with number[protected]. I also asked them to take a feedback that i am upfront rejecting to pay such wrong charges.They have barred my number due to which i can't continue with the services provided by them and its causing me a lot of issues to deal within day to day life. I can't make calls to people i took this connection to talk to and several other issues related to it. Since i dint get any justified response from their end so i request you to please look into the matter and take needful steps to resolve my problem.