[Resolved]  Reliance Gsm Service — Balance deducted by company wrongly from my prepaid connection [protected]

I have remember on 2nd Sept. 2009 my mobile's prepaid connection's balance was above Rs. 100/- but on 4th Sept 2009 I found the balance is Rs. 74.80, between this dates I use this mobile for 2nos. outgoing call only 1 no. to BSNL for 40 Seconds @ Rs. 00.59 per Min. on 2/9/2009 at 5:21PM and 2nd to a Reliance GSM (smart) no. for 1 min 34 second @ Rs. 00.19 per min, total Call - Rs. 0.59+ Rs. 0.19 X 2 = 97 paisa. I neither send any chargeable SMS nor subscribe any Value Added Service (VAS).
I called to Customer care but they said me its true that no VAS is activated on my number but they cannot give me information about this with excuse of there server is slow and ask me to call after 2-3Hrs.
I call again & again 4 to 5 times but same excusing.
I went to Reliance web world office on 4/9/09 and they confirm me that no VAS was activated and my balance was above 100/- on 2nd sept. 2009. And told me this deduction amount for my outgoing call, then I asked for my call history record but they answer that they have one day record and ask me to call customer care no. again to saying that customer care have 5days record.
I call again 2 time on 4/9/09 at night & 5-9-09 but same. They say server is slow or server is down, some time they say "we have only 1 days record". Call again after 2-3Hrs.

### If the company have maintain only 1day’s call record and not to liable to serve the information above 1 day then they can easily cut the balance and can say that it for our calling before 2days.

Pls. help me.
I would like to demand to my phone company to back the balance if it was deducted illegally or if it was legally done then state me the ground of deduction.