Reliance Communications Complaints & Reviews

Dear Sir,

I am using Reliance Post paid GSM No. [protected] from 2003. Recently I have received my Bill for the period from 09.07.2009 to 08.08.2009 in new CDMA Format, Where i have been charged Value Added Services Rs. 32/- as per details I had use Dail 51234 and premium voice services. First of all I would like to tell that I even do not know that what this service is ? second I had never dail this service because i have already 24 hrs free & unlimited broadband service at my home & office so I do need to go any other services at all.

So this charged amount is 100% false and I request to make a inquiry & Get me, my dialing details that How & when I used this service and kindly stop this type of service & dialing these type of service numbers from my sim cards by immediate effect.

Please do the needful

PRAKASH NATHWANi, [protected], Raipur, CG

I bought a reliance netconnect cdma data card zte MG880 during March 2008.The speed was pathetic and service was extremely poor. Although the bills were reasonably justified. When i purchased the data card I was told that the modem was under warranty for a year and thereafter it was repairable at auth service centres. Last month my computer could not recognise the data card and i took it to the auth service cenre.

complaint 1- the auth service centre as informed by customer care informed that they no longer were providing service - namely - Adonis elect pvt ltd- ADV kimatkar bldg - 61 Bhivapur - dhantoli - nagpur - Maharashtra.

complaint 2 - when taking it to the web world- they said the set is dead and no repair is done on such modems. Please buy a new one.

With this state of affairs of this company and the illiterate staff of reliance...company is as doomed as pers affairs of the ambanis. God save them.

My advice to everyone.. buy anything even chinese is better than reliance...dont go by their ads or by their name...see the complaints on the internet and one would get a fair idea as to why this is THE Number ONE FRAUD COMPANY of INDIA

I am holding a postpaid mobile connection with Mobile no.: [protected] in the name of Manoj Srivastava since June 2003. I had change my billing address in February 2009. After February 2009 bill no any other months bill deliverd at my new billing address. Repeatedly your courier agency responsible for delivery of the hardcopy of the bill does not deliver the bill at my residence while in your records it is always shown that the bill is delivered. Every month I have to request you to send me a duplicate bill and no action is taken on this defaulting courier agency.

Will you please firstly ensure to send a duplicate bill at my address, secondly please ensure that it reaches every month regularly reaches me and lastly please change the courier agency or take necessary action so that they behave. Or if you are not able to take any action on that courier or delivering agency, please confirm to me.

Manoj Srivastava
2nd Floor, K 6/ C 4, Mahipalpur Extension,
New Delhi-110037

Tel. No.: [protected]

Respected Sir,
I Had Reliance Communications Limited internet connections and the connection was disconnected and was not able to use internet facility after a lot of complaint the problem was not solved and also they didnt disconnected my connection after my request and have raised bill for the same as due to not solving my problem i didnt paid my bills and they have send me legal notice sir kindly guide me /help me for the same as today ie 19/08/2009 i have received the notice and with in 48 hours i have to pay the dues.

Regards
shivani Rajput.

Dear Sir,

i am user of reilance mobile prepaired.my mobile no is [protected], when i recharge my moble to talk relative reilance deducted my money without any infomation and sms will appear you money is going to 0 please your fmpack is activate/rigntone is activate etc. and my money going to waste, when i call at customer care how this is activates. they dont have any infomation and no any detail. when i told please back to my balance then they told they dont want to return my money. so what i do. i think in india no any kanun, everyone want to loot people.

thank and regards
Jhabar singh shekhawat

Apeal against reliance CDMA

SIR,
MY SELF MANISH AGRAWAL. I AM LIVING IN RATLAM. from last month I WAS STARTED THE PACKAGE OF POSTED OF RIM (RELIANCE) INDIA CDMA of rs. 300/-. in this package reliance cdma is committed to provide RELIANCE GSM AND RELIANCE CDMA CELL PHONE FOR M.P. AND CHATTISGHAR IS 24 HRS. FREE, but when i call at customer care at RIM (*222) dtd. 16-08-09 mr. Uday (Mumbai) (Reference no. [protected]) told me from the date of 18th aug. 09 reliance GSM will not free from reliance CDMA due to TRAI RESTICTIONs (THROUGH CDMA TO GMS SERVICES IS NOT ALLOWED FREE) but mr. uday one more option give me if i can pay rs. 149/- i can use this free service..

HOW...?

if RELIANCE CDMA to RELIANCE GSM is not allowed 24 hrs. free (MP CHATTISGARH) at any cost than why RIM (RELIANCE CDMA) saying at the place of Rs.99/- charges if you can pay rs. 149/- u can use 24 hrs. free service.

One more strange sir.

Post paid service espaciality is when i am using any package(free phone+any discount+etc), at the time of any changes in packages, our old package must be run.

but relaince cdma giving me (Rs. 199+99 ) = Rs. 298/- + service Tax
(in this package = Rs. 150 free call (or 300 min. free) + RIM (CDMA) + REliance (GSM) free 24 hrs.).

and now relaince cdma saying u have to pay (Rs. 199+149) + Service Tax for all this service.

Sir, I am not using prepaid service, i am using post paid service, than why i have to pay change amount. this is really frod to the cusotmer at very big level.

I am doing apeal behalf of all customers (which is in Lacs in all india).
because charges effected to all customer o[censored]sing relaince cdma post paid service if 10, 00, 000 customer paying extra Rs. 50 it means Rs. 5, 00, 00, 000/- per month and Rs. 60 Caror per year revenue is getting reliance from this type of working and this is wrong sir. This is not legal.

we want action sir for this wrong working style of Reliance behalf of all the reliance cusomters of india.

Otherwise We have to go in Consumer Form and Media support for the help. and request for the action on the currepted employees for this issue.


Regards,
Manish Agrawal
6, Shastri Nagar
Opp. Sai Temple
Ratlam 457 001 (M.P.)
Cell:[protected]

TELECOM REGULATORY AUTHORITY OF INDIA
NEW DELHI

SIR,

The following COMPLAINT by way of representation was sent to Mr. Anil Dhirubhai Ambani -- Chairman Reliance Communications which is self explanatory .
As the Chairman or any other responsible officer ( including designated nodal officer and the Appellate Authority of the company has not cared to even acknowledge the receipt, we are constrained to approach you to kindly take cognizance of this
unfair, illegal and customer inimical practice adopted by the telecom operator defying your specified regulation.

In the interest of millions of consumers, kindly direct the telecom operator to discontinue withdraw this with immediate effect

Thanking you

For Consumer Complaints Cell


Mohan Siroya
Chairperson
[protected][protected]
From: [protected]@hotmail.com
To: [protected]@relianceada.com
Subject: UNFAIR AND ILLEGAL PRACTICE ADOPTED BY R COMM -- URGENT ATTENTION PL.
Date: Sun, 9 Aug 2009 21:02:15 +0530

Shri Anil D Ambani

Chairman—Anil Dhirubhai Ambani Group of Companies

Mumbai



Sir,



Re: Unfair and Illegal practice adopted by Reliance Communications





1. We are appalled to receive a number of complaints about an unfair and illegal practice

adopted by your group company Reliance Communications .

It is noticed that even by mistake if star key on the user handset is “pressed”, he/she is deemed to have subscribed to the CALLER TUNE. An instant SMS is sent to the subscriber confirming having given the consent for subscribing the VALUE ADDED SERVICE and levying the entire monthly charge in advance . When the subscriber protests that he never intended to subscribe this, your CSE instantly tells that “the moment the star button is pressed, you deem to have subscribed to the caller tune service.

Even if you unsubscribe now, the charges have already been debited which are not reversible by me”



2 2 Such a customer inimical practice not only is UNFAIR but ILLEGAL too as the Telecom

Regulatory Authority of India (TRAI) has applied a rule for all Telecom Service

Operators that “ NO CHARGEABLE VALUE ADDED SERVICE LIKE ….. CALLER

TUNE ….. ETC. SHALL BE PROVIDED TO A CUSTOMER WITHOUT HIS/HER

EXPLICIT CONSENT”

The above practice of the company thus violates this regulation and causes unnecessary

harassment of subscriber, creating avoidable dispute and subsequent reversal/crediting

back the already billed amount, thus wasting a lot of time and getting a bad name for the

company .



3 This Cell, before lodging a formal complaint/grievance with the Regulator and the Media, thought it fit to bring this to your kind notice to

rectify/ withdraw the said unfair/illegal practice immediately to avoid tarnishing the fair image of ADAG. We fondly hope that you will do the

needful at the earliest under intimation to us .



Thanking you



For and on Behalf of Consumer Complaints Cell





Mohan Siroya

Chairperson

hello,
sir, my no[protected] is creating prbolem by company employee . I am a business man and my mobile is not working from last 4 days which is very harmful for my business who complete that loss you or your company .I have more than 50 connection of reliance india mobile i want that how i change my service i[censored] take time i change my no to other company not my only the whole no which i provided to my officer in my company . And take a strict action against this and cal me on my number..

Hello,

To whomesover it may concern

I bought Reliance ZTE CDMA 1X modem for internet connectivity at a prce of rupees 75 per month, it was a unlimited usage at the time of purchase. The purchase was made in feb or March 2008. The 750 plan become chargeable after 1 gb without notification to the customers. My plan stayed the same even this non communication. Later on i found my interenet usage was not that much, so i went to change my plan from 750 to some 440 plan which offers 20 hours in the night and 20 hours in the day, which satifies my usage as i just connect for mail. Soon, the connectivity went worst, it was not the same that i used to get while i was on 750 plan, i never had a single issue. Now that i connect to the modem it always shows me limited connectivity and it goes off after 3 minutes. It does not open even a single web page and shows me error Ïnternet can't find the page". On this i called up Reliance customer care and explained them what is happening after the change in plan, they inturn explained me that it is not so and the low connectivity is because of my system. They tried providing me the useless and regular standard documneted resolutions like "clear internet history and cookies, etc, Sir, i told them that i have been into the IT firm for more that 4 years now and i know how to update the system moreover i have the highest configuration hp laptop which can't have problem like that. Then i was assured of a request is been logged and i was provided with the reference number, and that a engineer would call me soon, that soon was quite late and was around the evening time while i was leaving the office and i was not carrying the system along with me . The lady engineer took next day's morning time and never retuned back again. It is been now two weeks that i have not heard from them. and i am still annoyed and facing the same issue.
Kindly look into the matter as cust9omer with the low plans should notbe ignored this way. the money is not flowng from the river anyways, it is hardly earned and we should be provided worth for it. The services that is not solving my purpose is even expensive for rupees 440. Thus incase the matter is unresolved i am forces to leave reliance for their ignorant behavior.
This is the second bad experience that i hav with relaince now. I was a mobile customer with them till last year and due to non communicated increases in monthlty rentals i had to leave their services. I was paying 800 rupees every month for making no calls. relaince was quite happy to have a stupid customer for two and half years and enjoyed good rental for no usage. They do a customer profitability analysis, should not they call and tell customers on their new plans as matching customers usage.
My modem connection number is [protected]. Kindly help me with the issue and get it resolved.

Regards,
Preeti

i want caller tune code of khayala vich tu hi aanda hai from movie i proud to be an indian
and laree choote from movie ek chalis ki last local

Dear sir/ madam,
I am Ignasi muthu from chennai. I am useing reliance data card for past three years. My phone No is [protected], A/C no is [protected]. I am not receiving my bill from the relience for past six months. Since i am not receiving my bill in advance I am not able to allot my budget for the payment. I am not able to see my usage details too.

Also my internet speed is very slow and i am not able to keep connected for more than 10 minitues.

So I kindly request you to do the needful to keep in touch with your company with smile.

Thank you,
Fraternally,
Ignasi muthu.A

I got a 499 plan where it is free from 2200Hrs to 0600Hrs. The bill shows many additional entries that I did not use. Those entries say as if I have connected for 6hrs. I finally got two months bill waived and still need to get Rs.340/- from them. Here is my usage log.

Date Start Time Session Duration (Seconds) Data Upload(KBs) Data Download(KBs) Total Data Transferred(KBs)
[protected] 17:00:11 21613 0.0 45.66992 45.66992
[protected] 17:00:37 40 47.41504 120.80371 168.21875

You could see that in first entry there is 0KB upload for the six hours of connection duration (which is no way possible) and also could see that both time entries over lap. There were many entries added with duration 21600 randomly in my usage.

I was billed Rs.800/- extra every month.


So users please check...

-Arul

I have made 6 calls to the number *222 belonging to Releance Post Paid Customer Service today between 10am and 7 pm(13th august 09). I have spoken to 2 customer service executives who tell me each time that ' the system is down" at the end of 7 - 8 mins call again. Balance 4 times i am kept on hold till the phone disconnects.

Hi Nonodal Officers,

WHAT IS THE STATUS?? when I'll get money back?

Last 4 months I am continuously visiting the Reliance Bund garden Office & contacted reliance Officers/staff but they are not able to solved my problem.

Please look the matter ASAP.

--
Regards,
Abhay A Joshi
Cell# [protected]


Re: 'ADAG=[protected]'



-----Original Message-----
From: abhay joshi ([protected]@gmail.com)
Date: Wednesday, August 05, 2009 07:03 PM
To: Care Email ([protected]@relianceada.com)
Subject: Re: Reliance Broadband USB connection not received

To: BBA1 ([protected]@relianceada.com)
Subject: Re: Reliance Broadband USB connection not received

ubject: Re: Reliance Broadband USB connection not received

Hi All,

WHAT IS THE STATUS OF THE PROBLEM? AFTER 4 MONTHS ALSO MY PROBLEM NOT RESOLVED... WHO IS LOOKING INTO THIS PROBLEM? OTHERWISE I 'LL ESCALATE THIS ISSUE TO CONSUMBER COURT & TRAI.
--
Regards,
Abhay A Joshi
Cell# [protected]


On 6/3/09, abhay joshi <[protected]@gmail.com> wrote:
Hi,

WHAT IS THE STATUS OF MY ISSSUE? I PAID AMOUNT FOR USB 3500RS & HAVN'T RECEIVE WIRELESS RELIANCE USB.

RELIANCE GUY TAKEN BACK FROM ME HARDWARE TO REPLACE IT WITH NEW ONE.

I VISITED KALYANI NAGAR RELIANCE AG OFFICE & CALLING MR. ANIL CHOURASIA ([protected]) BUT HE NOT PICKUP MY PHONE NOR SOLVED MY ISSUE.

ITS ALMOST 1 & half MONTHS I CALLING EACH RELIANCE EXECUTIVE P JADAV ([protected]) & INDRAJIT SINGH ([protected]) BUT NO RESEPONSE.

PLEASE TAKE THIS MATTER PRIORITY... .


--
Regards,
Abhay A Joshi
Cell# [protected]




On Tue, May 19, 2009 at 10:47 AM, abhay joshi <[protected]@gmail.com> wrote:

Hi,

Any updates on same?
Please look issues on priority.


Regards,
Abhay A Joshi
cell# [protected]



On Sat, May 16, 2009 at 8:54 AM, abhay joshi <[protected]@gmail.com> wrote:
> Hi,
>
> I have taken reliance broadband USB connection of model ZTEAC8710 from
> reliance customer executive Mr. Rahul Taper (cell# [protected]) on 24th
> Mar 09. He gave me USB wireless broadband connection of Rs. 3500. &
> assign model number [protected], hardly I able to use it for 15 mines &
> hang my machine of operating system windows server 2003 .Regarding
> this problem I called customer care, I was surprised to know that
> modem number [protected] is not on my name. It is already assigned to
> other company/customer. Mean time on 5th April Mr. Rahul Tapre & Sushi
> shine(given demo) cell# [protected] took back my modem for replacing
> it with new one/number but after so many follow-up no one return my
> modem. It’s almost 25 days. On 9th Mar I visited Pune reliance AG
> office at kalyaninagar & meet Mr. P Jadav (Cell# [protected]) reliance
> executive. Mr. Jadhav promises me that I’ll get modem by Monday. He
> told me wrong CAP is loaded. He called Mahavir Treading Company where
> from modem is issue. Later I talk with Mahavir some Guy (cell#
> [protected]) he also promise me to give me modem back ASAP. It has been
> 25days, I am struggling for one good working modem, though I have paid
> full payment for it .Whenever I called them up neither anyone pick it
> nor gave me resolution. This is nothing but demolishing name of
> Reliance by giving their customer such bad, unprofessional service.
> My cheque no is clear on 28th Mar 2009 by the name of Mahavir Treading Company.
> My address:-
> Flat 1 Shreemant Mangalmurthi krupa Apt., Nr. Acolade, Opp Hyundai
> Showroom, Kharadi, Pune-411014.
> Cell# [protected]
>
> Please do needful to get my problem solved which I am facing because
> of irresponsible vendors of Reliance like Mahavir Treading Company or
> get my money back ASAP.
> This is kind request please do actions on the same.
>
> --
> Regards,
> Abhay A Joshi
> Cell# [protected]
>

Respected sir,
My self vivek srivastava and i have worked with Reliance HR services private Ltd as a Sales Trainee (1 May2008 to 1 Dec.2008 (7 month only) my gross salary was 5035 after diduction of PF and ESIC etc. after passing seven month some personal reason with me thats why i regined to my job and ask for the PF of on 7 month but they refuse to do that. then near about 4month i have gone through the office for several times but they used to making excuses regarding that matter.sir plz help me so that i can get my PF .i shall be highly obelighed i[censored] will sort it out. thanking you. hopefully u w'll take an appropriate action regarding
this matter. Vivek Srivastava
Sales Trainee
EMP.code 0123
Reliance HR services
pvt Ltd., Gomti Nagar, Lucknow (Uttar pradesh)

I bought a reliance prepaid connection no. [protected] on 2nd May 2009 from AB communications, Jamnagar (an authorized reliance showroom) for Rs. 3000/- under the scheme of free RIM to RIM STD calls for next one year. But after one month this scheme was cancelled on my number. I informed AB communications regarding the matter & he told that there is some system error & issued me a new no. [protected] under the same scheme on 4th June 2009. But on 15th July 2009 agin the scheme was cancelled on my no. This time I received a SMS of some recharge. I again informed AB communications but this time he refused to take any action. So I contacted Reliance webworld showroom & to my shock they told that there is no such scheme provided by the company. I asked them that how did this scheme worked for 2 & half months? they just refused to do anything. I request Consumer forum to take some action regarding this matter.

I terminated my connection in the month of may 2009.Till now my account is not closed in the data base.Last month I raised a complaint regarding extra bill.Customer service persons came up saying that I should pay Rs840.And they told this is the last amount I should pay and I will be not getting any further bills.But again in the month of august 2009, they came up saying I should pay again Rs440, and they are saying that this is the last bill.If they keep on saying this word every month then how much money reliance is taking from customers.I am getting disturbed every month with these reliance customer care calls.They are no generating the bills Efficiently.

After three months of my terminations now again customerservice called me up and asking termination reasons and termination request number.What work the people doing for this three month I am not getting.I will be busy in my work so how can i keep all these details after termination of connection?

Please take necessary action and take proper action so that reliance communication will not repeat this extra bill and take money from the customers.

As a customer with a belief of reliance group I opted for this net connection.In future I will be advising my friends not to take up reliance connection.This is very irritating every month generating bill after termination and saying that I have not returned the instruments.

I've recharged my no.([protected]) with STV of Rs.999 on 03 Aug '09 at 09:21pm. By which I'm entitled to call any reliance mobile(CDMA) anywhere in India at no cost for 30 days. But on 04 Aug '09 at 11:58 pm my no.([protected]) was recharged with STV of Rs.249 without my knowledge. After that STD call to reliance mobile(CDMA) was charged Rs.1.5/min. When I contacted customer care they didn't entertain my complaint and denied to lodge a complaint against this incident. Later I learned that the STV of Rs.249 was to be recharged on some Deepa Vaswani's no.([protected]), but there was a mistake on the part of her retailer and it was recharged on my no.([protected]). A top-up of Rs.50 was also made on my mobile by mistake from the same retailer on the same day.Deepa Vaswani(Mobile no. - [protected]) admitted that it was a mistake on the part of her retailer and not of mine.I'm well aware of the fact that If I recharge two STVs the last STV recharge sits on top of the previous STV recharge. And now I'm suffering due to no mistake of mine.
I mailed Nodal Officer and Appellateauthority more than once, but nothing has happened.

Because of bad network connection and poor customer service, i want to disconnect the line.. i called customer service number to disconnect my line.. they tole they will give confirmation call within half an hour but still now i didnt receive any call..

Respect Sir,
I am purchage a CDMA Pripaid Sim Mobile No.-[protected] at Bharatpur ( Rajasthan). I went to reduies the call rate Reliance to Reliance 10 paisa / minute my CDMA Pripaid Sim. the delare given a sim for me with this spacification whole Life, but each month this mobile activate STV 69 for Reliance to Reliance 10 paisa / minute.
So please reduse my call rates permanentaly Reliance to Reliance 10 paisa / minute . without STV whole Life.

Dinesh Saraswat
Bharatpur (Raj)