Reliance Communications Complaints & Reviews

Subscriber id:[protected], using Freedom 999 plan - 12 Mbps (FUP 25 GB, 1 Mbps post FUP)

I have been using the above connection for a few months now, and so far the service has been terrible in every way. Reliance promises 12 Mbps download speeds, which might be verified from speedtest.net but the internet speed is no where close to that. I have tried other speed test websites and received results from 500 kbps - 3 Mbps at best. Video sites are heavily throttled, even 360p videos on YouTube don't play buffer free which is an atrocity for an advertised 12 Mbps connection. I tried YouTube's own speed test and wasn't shocked to speed result of 780 kbps (picture attached) which indicates heavy throttling. Videos don't play smooth on other websites as well. File downloading used to be much better, but has become pretty bad also recently. Meanwhile, even the connection is not reliable and frequently fails. I have never had to call customer service for any proodcut, as much as I have had to do for this internet connection. I am going to terminate my connection at the end of this billing period. Good bye to Reliance, if you're in Chennai I highly recommend you to not avail services from Reliance.

Regards,
Saravanan

Hello Sir,
I got an SMS on 31st May 2013 evening that my balance amount deducted by Rs. 5.
I tried to register the complaint to 198 many times but they don't answer any reason but to say u must had done something, and sometimes saying that there is problem in server.. They didn't respond me properly even more than 24hrs passed.
And it happened to me so many times. So please do something so that they can't cheat or blaim without reason to any customer.

Mohit Mayank
[protected]

I am using reliance number from last 4 to 5 years and every time i am getting coverage problem. sms problem. they active service without asking me.

allmost reliance network will show out of coverage in a week 2 to 3 times network is unavailable

when i have note the complaint executive is not giving me proper answer

thery do transfer or put on hold or they connect me with another customer and make cross line

Dear Sir / Mam,

I am Jaikiran Joshi worked with Reliance Communication date of joining 26/05/2011 and date of leaving 29 oct 2012. Employee code: 27840117 , PF Account No. : MH/VASHI/118056/109270. I had submitted all the document to the HR but still I had not receive any mail related to my query from HR department for PF.

Kindly help me to received my PF.

Thanks
Jaikiran Joshi.

My self sandeep Azad My No is [protected], i recharge my mobile 120Rs 31/05/13 125rs is my balance 01.06.13 my balance is 81 i talk to customer care he says that sms pack is renewal i sad to care that i not want to use this sms pack please renew my balance but care answer that i can't renew your account this sms is renew pack but i sad that i use 1-1/2 month ago please help me and renew my account. my email is [protected]@gmail.com

i have recharged a pack of rupees 47 in my reliance no.[protected] , ( 250 Reliance Local Day minutes + 250 Reliance Local Night (11PM-06AM) minutes for 30 days)(for details check -http://www.rcom.co.in/Rcom/personal/prepaid/PlansandPacks.html?Y=1).

The problem is that even it is showing that there is 250 free R to R night minutes , i cant able to use that. More over amount is deducted from my account during these periods.I contacted the customer care service and even after 3 days the problem is not yet resolved.

I need to file case against reliance communications for cheating me in their 47 rupees special tariff voucher....

Ajith krishnan R

My Reliance Netconnect stopped working on 24 may 13 for that I registered a complaint on 25 may. I was assured that the matter will be looked into within 24 hours. But the matter is still unresolved because of these in-competencies :

1. My complaint #[protected] dated 25 may 13 was not registered properly. The executive wrote that the balance is deducted erroneously. Whereas the problem is that my device should work at 1X speed till 12 June 13 as it is recharged with Rs 800/- called "Unlimited plan".

2. The complaint was not addressed in due time. I called everyday without fail to know the status of my complaint but none of the executives had satisfactory replies. I even talked to floor supervisors who did nothing except promising that it will be done today.

3. This is not the first time I am facing the same problem. In the past I have faced same problem 3/4 times and everytime the response of the customer care team is same. They are elusive to get to the core of the issue and solve it within the deadline.

4. The Grievance Redressal Mechanism of Reliance has proved of no use. I have sent them same information which is there in this complaint as an E-mail at "rcomappellateauthority.[protected]@relianceada.com", of which I have not even received any intimation. And the status of two numbers displayed on their website are;
I- One is not getting connected.
II- Second is Not concerned With Wireless Internet.

My connection is still not working and I have been given a fresh complaint number #[protected] dated 28 may. It will be helpful if you could help me in getting:

1. A speedy resolution.

2. Extension of validity of my connection by the same number of days for it was not working.

3. Plugging the problem due to which my device does not get data even after having unlimited plan.


NITIN JAISWAL
NETCONNECT NUMBER: [protected]
CONTACT NUMBER: [protected]
E-MAIL ID: [protected]@zoho.com

COMPLAINT NO:
1.[protected] dt 25 may
2.[protected] dt 28 may

Dear sir,
I have taken postpaid land line connection having phone no[protected] from Reliance communication ltd.After three month.I requested to convert it to prepaid but they have not changed it to
prepaid but sent the bill of 500.They sent their representative and told that if pay
your bill then only your connection is converted to prepaid & don't use the phone during this period otherwise again bill will come.I have paid the unsolicited bill 500 rs and requested to convert it to prepaid.I have waited for one month but They have not changed it to prepaid & sent a bill of Rs 650.Again the same.you pay the bill then your phone is converted in to prepaid.Again i paid but they have not converted our phone to prepaid.Then i stopped paying & requested customer care to close connection.They stopped the incoming & outgoing call.I thought it has been closed.
After six month I tried to restart my phone.Then then they told that you have bill amount of Rs 1250.If you will pay then only your account will be activated & after three month you can change it to prepaid.Reliance is a Big fraud company.It has cheated customer in every way.It has faulty billing system to cheat customer.Kindly register a case against Reliance communication ltd & take serious action against reliance communication ltd.
Thanks
sudhir kumar sinha

Dear Sir,

This is Rajesh Selvaraj from Chennai.

I am using this data internet connection - [protected] for more than 2 years, with Rs 850/month - 10 GB plan. I am always using less then allowed GB like 5 GB, 6 GB. But last 3 months, reliance always generating and sending the monthly bills for huge amount - Rs. 1250 for Feb, Rs. 1500 for March and Rs. 5600 for April.

Though I am not using this much, I paid for Feb and March to Reliance. But without considering or intimation, reliance raised bill for Rs. 5600 and sent to me.

And their agents are keep calling me and threatening me to pay the amount. They are threatening me like if I m not paying the amount, they will send the legal notice and bring to court and sue me.

Reliance agents threaten, is highly disturbing my peaceful mind and creating chaos in my life. I told reliance agents to disconnect my line in mail and over phone as well.

They took my disconnect request and provided the SR nos.[protected],[protected]. They themselves barred my connection, and without using the connection, they are sending another bill for Rs. 800 for May 2013.

I would like to log this consumer complaint against reliance unethical business practices and cheating the consumers, and threating the customer to loose their peaceful mind.

I humble to take my consumer complaint and provide a justice to me.

Please contact me anytime at +[protected].

**** This is not the first incident - 3 years back, I had a reliance connection, due to my onsite travel, I have paid them Rs .100 and asked them to put my connection on hold. But they didn't do. Instead they keep sending the monthly rental bill for 6 months. when I call the agents every time, they say "Sorry sir, it is our mistake and we will waived off the amount". But finally and when I was fed up, I told them to disconnect the line". They did it.
But after 1.5 yrs later, they are sending lawyer notice and asking me to pay Rs. 3000. When I went to Madurai reliance customer care office, they ill treated me, i explained them the back ground, and told them my data is correct, told them to bring the data to me. They checked their datas, and accepted that mistake is from their side, and asked Sorry. It is really pathetic situation. My father is very elderly person and he got nervous, when he got the lawyer petition.

Finally they asked Sorry and waived all the amount, and asked me to pay Rs. 500 and I paid that also.

****

This is unethical customer care and clear cheating from reliance communication towards their customer.

1. They promised 2 MBPS speed, when customer buy their connection. But actual speed is, less than 3 kbps and sometimes 0 kbps. when we call them, agents will says that there is server problem in medvakkam, it will be rectified in a months time. But it never happened in this last one year period.

2. When there is a increase in data, they never informed the customer and alert them in sms or mail. It is really poor and bad technical practice from this compay Reliance.

Hence I would like to log this consumer complaint against Reliance and seeking justice from the consumer court, to get peaceful mind.

Thanks,

Raj.
+[protected]

Date :-14th May 2013
To
Reliance Communication Ltd.
1st Floor, Commerce House/ADAG House
Nr Shell Petrol Pump, Anadnagar,
Satelite, Ahmedabad – 380015

Kind Attn:- Manoj Patni

Ref:- Notice for Conciliation vide ref no. WL/Consciallition/May’13/1321 Dtd 1/5/2013 recd on 13/5/2013 MDN No.[protected] CAF No. [protected]

Dear Sir

This is in connection with your above referred notice. This is to inform you that nobody from your end had been studied my case in depth and unnecessarily harassing me by way of demanding pending dues which is not legible

My case in brief is as under

1. My internet connection activated on[protected].
2. Till the bill dated[protected] I was enjoying good services from your end.
3. You may look at the receipt part from my end which had been always regular and intime
4. I was not getting continuous connectivity from September 2012
5. I received full amount bill for the period of September dtd.[protected].
6. I had made complains as under for opting refund against non getting continuous connectivity
i. [protected] recd by no name given
ii. [protected] recd by Nidhi
iii. [protected] recd by Nayana
iv. [protected] recd by no name given
v. [protected] recd by Vikas
vi. ________ recd by Prashant
vii. and so many others not noted
In short the outcome is to pay bill and refund will be given in next bill. The e-mail dtd 7th Oct attached here with
7. I received the bill on[protected] with 50% refund for the period of October 2012
8. Again I was not able to get continuous connectivity for this period and I asked to customer care for providing continuous connectivity. Again I received e-mail on 7th Nov with contents that to pay bill and refund will be considered in next bill
9. Afterwards the connection had been discontinued and received a message on 7th Dec stating that
Your services are temporarily suspended due to non-payment. Please pay immediately to continue enjoying services
10. You may look at my bill dtd[protected], In this bill there is no usage chagres debited because the services were not provided by you and you had made refund of Rs. 61.69 Ps. So there was credit balance in my account and your message indicates that the services were suspended for non payment. The entirely controversy message.
11. The services were completely disconnected by you which is self explanatory from your bill dtd[protected]. Again there was no bill generated and delivered to me on[protected].
12. Suddenly the bill dtd[protected] received by me with one time charges of Rs. 1500/- debited and credited recurring charges of Rs. 292.80 Ps.
13. This bill is totally not acceptable to me ? For what purpose there was one time charges debited? Eventhough the credit balance in my account.
14. I had made so many e-mails as under
i. 4 mails on[protected] out of which 3 mails returned by you
ii. 1 mail on[protected] which was returned by you
iii. 2 mails on[protected] which were returned by you
iv. 1 mail on[protected] which was returned by you
v. 1 mail on[protected]
vi. 1 mail on[protected]
vii. 1 mail on[protected]
Out of 11 mails 7 mails were returned and no reply of balance 4 mails
15. There were continuous phone calls for the demand of payment but nobody wants to listen my case and to justify me from your end. At one stage the fellow from your end told me that I had eaten your company’s money.
16. Again I had talk on Ph no. [protected] on 11th May 2013 (14.19), The fellow on this contact no was not able to listen me and bluntly told me that I have to pay the bill that’s all.
17. You will imagine that what type of harassment imposed from your end without any fault from my end.
18. As per your above referred notice, I am asked to contact you if I want to end this matter before 20th May 2013 other wise to remain present at your office on 20th May 2013.
19. I hope that above mentioned details will lead you to think that the one time charges debited by your company is wrong and it must be reversed to my account after wards there would be credit balance in my account I hope that you will pay me my credit balance ASAP.
20. I have to take leave on 20th May 2013 to remain present at your office without my fault so I request you to take favourable decision in this matter before 20th May 2013 and avoid further harassment to me.

Again I request you to study my case in depth and avoid further damage to me by way of leave on 20th May 2013. Hope you will give me full justice at your end. Awaiting for your favourable reply by mail indicating your decision in my favour.

With Best Regards



(Jogesh D. Shah)
For Panna J. Shah


Since 14th May I am following the representative Mr Manoj Patni but I am not getting any reply from the company and they are continuously sending SMS for the payment but not accepting the wrong bill. They are unable to reply my letter because the fault is from their end. They are mentally harassing me by sending SMS everyday and phone call regarding the payment

I humbly request you to get the issue solved

when i call cusomer care they dont give any detail and answers,,,, nd they told us when i call in customer care first press 1 but when i'm dial no.1, they dont give any answer nd told me tht u have to dialno.2..
it means service of reliance is very bad, nd speed is also from 2g

Respected Forum,

This email is to bring to your notice of worst Customer Service rendered by Reliance Showroom in Gandhipuram, Coimbatore.

Now i have a feeling like why i was using this for last 3 to 4 yrs compromising by interest for sake of retaining this connection.

I use Reliance Net-connect - plug to serve modem. Since its slowness and inherent limitations, i opt to chose Broadband of some other company considering its reputation and customer feed back thru mouth shut.

I consulted the GP Reliance showroom on Monday to know about the formalities for cancellation - i went with the instrument so that if it takes lesser time, it could be done in single shot.

The connection was taken when we were residing in Cochin and my sister was using this for her studies - though there were some feed-backs from my sister on the slowness, even i was facing the same, we thought of continuing the same. Then we moved to unlimited plan in Reliance Net connect to overcome the slowness which is good only for the first week of making the payment.

After the first week of making payment, since the usage data comes back to Zero, the speed was reasonable and rest 3 weeks same old story.

The issue came in when i approached asking for formalities in GP showroom where i queried with customer care briefing where the connection was taken and i have only the local address proof ( rental agreement) and ID proof which i have already - She nodded and asked me to come next day.

To my shock when i approached next day, team there stated rental agreement is not at all acceptable and they dint have seen me yesterday and ignored me completely - to a customer who never delayed even a single payment for last 3 to 4 yrs, is this the right way to be treated. We also are thinking of cancelling the BIG TV - Dish if we are not getting a satisfied response from GP reliance team.

We are not using the Reliance instrument for last 2 days and these dates being change in cycle and my plan being unlimited , if i have to pay the another month bill also it will be illogical and i wont be able to pay the same.

Would request the team to help us in this regard ( Reliance Instrument - [protected])
Name - Sankaranarayanan KV - Email - [protected]@ford.com

Let me know if i need to provide any details. With full respect to the heads of these company who are there in Forbes listing, i would request swift solution.

Regards,
Shankar

My query i have recharge rs 59 for calling rate all india & all line rs. 30 paise per mintue, company deduct my amount rs .40 paise in std & local .30 paisa

i call from yesterday to today up to 6 time but no body give response & when i call every time cust care executive say our system not working & updation, so what, i come & repair your systems or any think i do

i received one sms from relaince in sms writen your all call charges .30 paise & std with cap of 750 min, i have 10 connenction in MP & GUJ company give talk manner with your employee i dissconnted all no. & switch with other service provider

& some boby of reliance talk with me miss-commnication, i m relay very feed up with attitude of reliance company,

& as per company employee no body have fear of indian coumer court or other like TRAL all are u go any where, i have a sattlement process

hum sub dekh lege



give me reply

this complaint is against reliance customer care which calls on my mobile number for bill payments on some person name called vikas. Even though i asked them to update proper data regarding their customer, these people did nothing against it. I get calls from this reliance customer care number [protected] and it is 3 or 4 times every month. And it has become a big headache for me.

Can anyone help me out regarding this


Contact me on tariq.[protected]@gmail.com

Respected sir/Madam,

i had brought a reliance dongle on 18th from reliance world CMH road Bangalore. After one week (initially they said it may take around 1 day to activate the netconnect+ dongle) i.e on 25th they called me and given my dongle number.

Now, even after that, it is not getting connected to the internet. I called to the customercare and had spoken to the people however, neiter i got any resolution nor i got an answer from the people. They are saying some unrelated answers like "there might not be signal and i will raise a complaint and Mumbai team will check and in case it is not rectified then we will send an executive to your premisis. The complaint resolution period is 3 days" (How can some one from mumbai check if there is signal in my house ???? and why they had to take 3 days for this answer ?) and then System is not good, you need to check in some other system (i tried with Tata Photon + dongle and it was working from the system) , made me install/uninstall netconnect+ software for three to four times etc etc but nothing worked fine.

sir/Madam, when i asked them to refund my money back, they are saying the money is not refundable and they are very reckless when i said i will go to the court(they kept me on speaker phone and some one is mocking from behind and laughing). I tried to speak to their superior but he is not ready to take the call nor the PNO officer is attending the call.Out and Out they are showing such an attitude that what a common man can do to our company and due to internet issue, yesterday i had to go to office at 2 AM becasue of some work related issues which has to be resolved.

Please advice.


Dongle NO:[protected]

thanks,
Sowmya CH
[protected]@gmail.com

I have asked customer care from reliance to recharge my account by Rs. 14 for using GPRS services. but they my account by Rs. 14 twice. How can be a GPRS pack can activate twice at the same time.

Rs. 14 27/05/2013 Mobile no. [protected]
Rs. 14 27/05/2013 Mobile no. [protected]

I asked to them but they refuse to refund my money.

Regards:

Nilesh Barange
[protected]
Delhi

To,
Customer Caree
RELIANCE
It is to inform you that I am your faithful customer , and its
Really shameful for your company that you people were unethically
Billing to my postpaid MDN [protected] , when i called your customer care service they
Were telling that was an internet usage, but for kind your information this, I did not use any
kind of internet service so far and it happens from last two months (27/03/2013 to
26/04/2013) and (27/04/2013 to 26/05/2013) April & May respectively. I was not received my
bill for the month of april yet, I would request your company to stop this scamming,
And I request you to rectify my problem. I will be highly
Obliged if you kindly consider my request.
MDN: [protected]
Registration in the name of Ashmita Singh
Add: B-106 Diamond Park Joka Kol-104
Thanking You
Ashmita Singh.

I SUBSCRIBED TO = MY COLLEGE PLAN on 20 may,2013
I GOT A CONFIRMATION MESSAGE in a few minutes and rs 16 was deducted from my account
AND THEN on the same day rs. 72.80 was DEDUCTED FROM MY BALANCE ON USAGE OF WHATS APP

WHEREAS ON ONE HAND THE PLAN SAYS FREE WHATSAPP AND FACEBOOK USAGE ON OTHER HAND BALANCE WAS DEDUCTED FORM MY ACCOUNT
it took more then 20 attempts to reach customer care
and when i complained to customer care
that person said in next 48 hours it will be refunded
i waited and waited in vain
now when i called consumer care again
that person tells me that no complain has ever been registered from my number [protected]
and that he cant repay my balance!!!
and also that the plan was never activated
because of Reliance's fault i lost my balance
and they are now unwilling to pay it back
because they don't know how my balance was deducted
is your system disorganized or you people simply like fooling your customers.
I WANT MY BALANCE TO BE RESTORED

Dear Consumer care,
Good evening!

To be short I have recharged my mobile sim [protected] on 15-May-2013 12:57 AM for Internet data plan pack of Rs. 178 to get the offered plan MBB178_2G benefit o[censored]nlimited 2G internet service for a month through online recharge system and the recharge was shown successful and the transaction id obtained by recharge portal was [protected]. The reliance customer care representative are not paying attention for my two online recharges for the same mobile sim number [protected] and the recharged amount still not credited are Rs. 101 and Rs. 178.

Please help for the same.
Thanks & regargs,
Sandeep Kumar Gupta,
Mob: +91 [protected].

The email conversation with reliance communication customer care representative is as pasted below:

Dear Concern Authority,
Good afternoon!

Need your attention toward the pending service assurance for the
prevailing problem described in below trail mails and still
representatives at customer care are not attending the call nor
providing said services.

...........................
Thanks and regards,
Sandeep Kumar Gupta,
Mob: +91 [protected]


On 5/24/13, Sandeep Kumar Gupta <[protected]@gmail.com> wrote:
> Dear Customer care,
> Good morning!
>
> The required recharge details are as follows:
>
> 1.Reliance No.:*[protected]*
> 2.Transaction ID: *[protected]*
> 3.Branch Name if available:
> 4.Date & Time of Recharge Transaction: *15 May 2013 12:57 AM*
> 5.Amount of Transaction: *Rs. 178*
> 6.Mobile internet pack plan Name: *MBBP178_2G*
> 7.Bank Name: Yesbank
> 8.My bank account Transaction description: *AVENUES CCA13EASS846*
- Show quoted text -
>> Again I have not received the recharged amount of *Rs. 178* for opting
>> the internet data pack service plan (*MBBP178_2G*) on *14-May-2013 12:57
>> AM* in addition to
>> the previous recharge of *Rs. 101* in my mobile number *[protected]*
>>
>> I have tried calling customer service representative these service
>> related
>> problem and each time I have came to know system is being upgraded and to
>> call them after some time
>> and while calling back by next day no one is responding to the call and
>> after some couple of minutes an automatic voice response service leaves a
>> message "how to know mobile account balance by short codes" and gets
>> disconnected.
>> Now not able to contact customer care representative for any mobile
>> service related problem.
>>
>> My bank Transaction number is as : *AVENUES CCA13EASS846*
>> Transaction date: *14-May-2013 12:57 AM*
>> Transaction amount: *Rs. 178*
>> Payment for service Plan: *MBBP178_2G*
>> *
- Show quoted text -
>>> I have recharged my *reliance mobile no.*: *[protected] *for* Internet
>>> data service pack* with *Rs. 101.00*
>>> over internet from reliance prepaid mobile recharge website page itself
>>> for getting the offer of 1GB internet data and promo talktime but non of
>>> them credited in my mobile data/voice prepaid account and nor it get
>>> refunded back to my bank account.
>>>
>>> Transaction details are as mention ahead:
>>>
>>> *Receipt No* *AMIR34828292* *Customer Name* *SANDEEP GUPTA*
>>> *Relationship
>>> Number* *[protected]* *Subscriber Number* *[protected]* *Transaction
>>> Reference Number* *37444232* *Payment Date and Time* *20/04/2013
>>> 17:48:38
>>> * *Payment Amount (Rs.)* *101.0* *Payment Towards* *Recharge* *Payment
>>> Mode*
>>> *Authorization Code* *MSPD[protected]* *Email Id of Payee* *
>>> [protected]@gmail.com*
>>> Please clarify this issue immediately.
>>> Waiting for your resolution.
>>>
>>> ...................................
>>> Regards!
>>> Sandeep Kumar Gupta
>>> Mob: [protected]
>>>
>>>
>>
>