[Resolved] Reliance Net Connect — Deactivation and NO response

vsngk

from Pune, Maharashtra

Address:

Pune, Maharashtra

I had applied for the Reliance net connect from 3 rd party of reliance -- which is VRITI INTERACTIVE.... They give false publicity of net connection and with no office or contact details of them .. which I came to know after purchasing modem with them.

Now reliance saying that due to wrong verification (which is offcourse done by some 3rd party vendor and dont even related to reliance) my connection is suspended ...

Now they have not provided with any activation but i lost the initial payment related to purchase of hardware. So many calls made to reliance care ... all the people hardly know about the process and always irritating with many questions and no useful info from them.

Further to that i went to Reliance web world at aundh ( swojas complex) .. for submitting the documents for verification related .. but they are least bothered about it .. as i didnt purchase the hardware from them ... So neither they are doing my verification nor activating the connection .. but they are ready to prepare fake bills and usage of the internet connection with my number alloted ...

Hope certain action to be taken against these fraud people and very poor services from Giant company like RELIANCE ..

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Shaan8372

from Mumbai, Maharashtra

Reliance Broadband+ — No publicity of their billing process

I buyed Reliance broadband([protected]) when they had just launched their plan.Initialy for the first two months it was fine since it was free.But after buying their device, they never intimated me ever, how their billing process was done and how to regularly view it.Even they never publicly stated any where,what was the process to view the daily uasge in MB's.Since no one from Reliance let me know, in the third month they pumped up a huge bill Rs 3500 on me and they disconnected my service until,I paid my bill.So one can reckon what big A..H..s these RCOM fellows are.
After i had come to know about the billing process for the next 3 months my bill was coming within my rental limits.But these A..H..s RCOM fellows changed their billing process suddenly without intimating anybody.I complained about 10 times to their customer care that their newly launched billing process is not working in my lappy but nobody from RCOM ever bothered to rectify my problem..even the worst sort of slangs is not enough for these RCOM people.Finally they punched me a bill of 1365, which at normal times comes to only 935 according to my rental plans.
I complained to them ,that their billing process was not working but they didnt give me any waiver.But still they could not solve my problem as for wat reason their billing process was not working in my laptop.Finally,one of my close friends who is a an expert in solving Laptop problems made their billing process work in my laptop.
These Reliance fellows never provide any after sales service and speak like blade rascals whenever you call up at their call centre, simply like they are illiterate from jungles.
I am very sure that within no time again they will change their billing process and they will not publisize the process or else how can they fool people by giving them hefty bills or else RCOM will get bankrupt like Lehman Brothers.I wish it happens very soon.
Santanu Dutta
mumbai

wahiddon

from Pune, Maharashtra

Reliance Netconnect — not good response from verification boy

hi sir/mam

i get ur reliance net connect before 20 days,,,,,,,,,i had paid all in cash and my 2 months package fees in advance,,,,,,,,,,,,,,,,,,,,,,my card number is [protected],,,,,,,,,bt my service is terminate in five days,,,,,,,without any phone call and any intimation ,,,,,,,,,,,sir when i reach ur office the counter staff check my number in system and told me that the verification is field,,,,,,,he dont knw why? so i request you to see my problem and please make way

thanx
wahid
[protected]

Gurmeetcongo

Reliance Data Card is one of worse internet solution .

[protected]

think 100 time before buy R Data Card

not recommended at all

Vagga

from Noida, Uttar Pradesh

Hi,

M self Janardhan, I purchased Reliance Netconnect+ last week and same as been activated after 3 days its suddenly deactivated and contacted the person who sold the device and confirmed that due to verification issue it's deactivated. I have given all required documents initial only and they said everything is fine, with out coming to my place and verifying how can they put verification failed from last three days i am not able to connect the internet.

I spoke to Customer care (Rani) and asking me to resubmit all proof again. I don't understand why i need to resubmit? and she can't do anything from her end and response was really bad. So many calls made to reliance care ... all the people hardly know about the process and always irritating with many questions and no useful info from them.

I spoke the manager (Rajendra mob # [protected]) in pune and he accepted that its fault from verification department and currently he is not able to help me. I really don't understand the problem what happen... its look like i mad a big mistake by choosing RELIANCE NETCONNECT...

I have important office work to do but not ble to finish, which is going to effect my client SLA and i don't have reason to explain to them its very silly to say my net is not working. I am going to request my company HR team not to allow any RELIANCE Department to enter in our Campos due to very very poor service.

By sending this email at least i get any good response to fix my issue ASAP or the same story will be repeat? I have to see...

My reliance netconnect data # [protected]. Request you to take action.

Regards,
Janardhan
mob # [protected]