Reliance Communications Complaints & Reviews

Dear Team,
My broadband was not working continuously for the past one month.
I have made few Complaints in Customer care and escalated this to RCom Appellate Authority level.
Still I didn’t get my broadband connection working.

This problem would not happened if proper cables would have been provided.
They just tied up the cables in nearby "trees" and bring it down to my home which is the root cause for all these problems. They don’t have a proper post's for cabling.

A same kind of problem happened 4 months back and the connection was restored only after by giving 37 complaints in span of 3 months.

Current complaint number:[protected]
Previous complaint number:[protected]Logged on 10thFeb2011)

Land line number:[protected]

Thanks, Ashwin

Hello - I am a Reliance Netconnect Postpaid subscriber from August 2010 (data card number: [protected]). The last couple of months (November 2010 onwards) there is a problem with poor speed. Most of the time during day, the speed is less than the minimum which should be provided for broadband. It is practically that of dial up connection or less.

Only at odd hours, say 6am in the morning or 12am in the night when the whole world is probably sleeping, is the speed close to the broadband minimum. I raised many complaints thru customer care (see details below), each time i was told there is a problem in your area and it will get fixed in two weeks.

December 21, 2010
December 29, 2010
January 22, 2011

There were other calls made to customer care which were not acknowledged; the above tickets should be in Reliance database, so they can't dispute them.

I checked with colleagues and friends in other places of Hyderabad, they too are facing the same problem. Some even terminated their connections. I think Reliance Netconnect is a joke being played by Reliance where the customer is being royally taken for a ride. I mean for a 2mbps connection, if you get dial up speed or less this is a joke, unfortunately Reliance is laughing all the way to the bank with this FRAUD. It is indeed a fraud.

Now they have disconnected by account saying i have exceeded my credit limit which is the last straw for me. I would suggest to people to stay away from Reliance Netconnect, they can't even provide minimum broadband speed of 256 KBPS forget what they claim in the ads to be the fastest net provider!!!

Bhanu Musunooru

Dear Sir,
I am user of Reliance CDMA Mobile, no is [protected] from long time. Today morning (8.03.2011) when I woke up, saw a message that my mobile balance is too low (Rs. 1.73). Then I called to customer care on 198 and inquired about the my bill deduction, I have been told that a service has been activated in my mobile no so called Movie Subscription. But he was unable to give that who has activated this service, while I never activated or requested any such subscription.
It happen in past also, when co. activated Missed call Alert on my this no. without my permission or request.
I again called in customer care and talked with Senior Executive Mr. Vikas, but he also not given any satisfactory answer.

This is my request that TRAI should take serious action on such activities of mobile company and I want my balance return on my number as well.

Thanks and Reg.
Nishant Pandey

mere no. se bina kisi activation ke rs. 49
kat liya gaya reliance fone ke duwara
jab ki mene koi activate nahi kiya or unke sinner adhikari bhi thik tarah se nahi samajhte, ki logo ki paresani kya hai. mere no. se kai bar ese hi paise cutt jate the lekin mujhe samajhta nahi tha ab me kya karu. Reliance mobile service wale logo ko faltu ke thagne ke kam kar rahe hai me to sabhi ko bol raha hu ki reliance fone band kar do nahi chahiye mujhe reliance ka netwarking

mera no. hai . [protected]

RCOM rejecting my MNP application 6 times
I am using rcom no [protected](u.p east) for the last 5 yrs . And i want to change my mobile operator Through mobile number portability from rcom to Vodafone And i went to VODAFONE show room and i submit my id proof and porting charges.

But i receive a message from VODAFONE that Rcom mobile operator reject your porting . Because of bill due. Actually in my case there is no due outstanding with Rcom postpaid connection. they are simply delaying my complaint saying so many times. Actually MNP is a customer right. but here rcom is denying that right for me.

I am planning to file a complaint in consumer court for compensation.

I contacted my rcom customer care & nodal officer about this issue no one has respondig . Please. Help me sir

SIR" THIS COMPANY SHOULD CHANGE ITS NAME TO RELIANCE THROAT"S DISCONNECT. ITS SERVICE BREAKS AFTER EVERY 15 MINUTES.I SUFFER LOSS IN STOCK MARKET.COMPANY PAYS NO ANY ATTENTION TO THE COMPLAINT.SALESMAN NE TO CONNECTION MUGHE CHIPKA KAR BHAG GAYA GHEL MAI RAHA HU.I REQUEST TO THE COMPANY TO RETURN MY MONEYAND DISCONNECT MY CONNECTION. MOB.[protected] DWARKA SETOR =7

Dear Reliance Customer Care Team & R-com Nodal Officer Punjab,
I Ashok Khipal from Barnala State of Punjab
requesting to you all several times through emails & telephonically towards my gsm
sim ICCID:[protected] & ICCID:[protected] mobile no [protected]
since 2 months,which was not working till today & there is not any response from your side.
Hence,once again requesting to you doing the needful as soon as the possible to you.
Regards,
Ashok Khipal

i requested DOCOMO to give me services as i wanted to shift from RELIANCE GSM , and when DOCOMO dealers sent request to RIM GSM , they replied that they have called me and settled my dispute and i dont want to switch to DOCOMO,
but this was the fake answer given by them as i didn't received any such call ..
and they have failed 2 times the request from DOCOMO...
Kindly take action....

My name- ARCHIT AGRAWAL
My no.- [protected]

I have already filed a complain against wrong activation of caller tune & cricket news for two smart GSM no, ie 1) [protected]
2) [protected].
For no (1) caller tune has been deactivated but balance not yet been refunded which was deducted with out any prior intimatin.

For no (2) Caller tune & cricket news is running, no action has been taken against my complain.

I am strongly complaining again so that you take necesserry step to stop & refund the same otherwise I have to shift to other product.

Dear Customer,

Thank you for contacting Reliance Customer Care.

With reference to your e-mail regarding services issue for your Reliance GSM number [protected], please note that your Customer Application Form (CAF) is not updated in our system. Hence, we request you to visit nearest Reliance Communication Outlet with proof of address and identity for further assistance.'

Please find the list of Reliance Communication Outlets and documents covered under proof of address and identity attached herewith.

Regards,

Neha Pathak
Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: pramod parmar ([protected]@gmail.com)
Date: Friday, March 04, 2011 12:39 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: my no active

your answer is not satisfied
plz my number active
pramod

[protected] Forwarded message[protected]
From: [protected]@relianceada.com <[protected]@relianceada.com>
Date: Thu, Mar 3, 2011 at 6:20 AM
Subject: RE:'ADAG=[protected]' Reference to your e-mail
To: pramod parmar <[protected]@gmail.com>


Dear Customer,


This is with reference to your e-mail regarding service issue. Kindly note that we request you to write us back with the following details.

Was he ever able to use services after Port IN: (Yes/NO)
MNP Status inquiry status & Time
Number which the customer had tried
Port IN Request placed on (Date)
Port Out Operators Name
Error Message while incoming call
Error message while outgoing call
CAF Number (if available)
Date of Subscription
Date of submission of CAF (Incase -Re-submitted)
Name and Location of dealer /distributor
Alt Contact number

We would require the same to assist you better.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.


Regards,



Manojkumar Prajapati

GSM Customer Care
Reliance Communications



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: pramod parmar ([protected]@gmail.com)
Date: Wednesday, March 02, 2011 07:21 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: mnp service not work proper

my mob no [protected]

this no. outgoing is ok in coming is not work

plz output my case

troubling this convertion

plz fast work


























dear sir
i am already submitted my document in reliance web world ring road branch surat, gujrat, india,
contact person name mohshin shikh cell no. [protected]
this is not ans ware proper

my case start[protected]

&[protected] reject my case upc code is invalid rezone

net try[protected] new ups code is generate same day re sending application my reliance web world mohshin shikh

next 7 days my Mobil is active & outgoing only &[protected] sms center no. 52811 other service is active 24 hour work your mobile (message is : dear reliance customer, thank you for getting connected with reliance applicable benefits will be given to you in 24hrs. for assistance dial *369)

but this is not work
i am again go to reliance[protected] to continue daily in reliance web world 1 to 3 hour waiting best replay but replay is zero

& this day date[protected] i am going 3.5 hour waiting & answer is your connection is rejected

your service is very bad
i am interested for new connection qty 5. but i am not satisfied & i am watching how to destuarb to customer daily minimum 100 coustermer is face is very service is bad

bye
thanks for my mail answer


my id is [protected]@yahoo.com


[protected] Forwarded message[protected]
From: [protected]@relianceada.com <[protected]@relianceada.com>
2 days ago by pramod parmar [send email]
Dear Customer,

This is with reference to your e-mail regarding Mobile Number Portability (MNP). Kindly note that your request has already been taken and same is in process. We are working on it and we will respond to you shortly.

We appreciate your patience and co-operation in this regard.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Regards,
Anju Naikodi.
Customer Care
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

You may also call on *222 or 198 (Both are Toll free) from your Reliance Phone or 3033 4343 Chargeable from any other phone.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.
Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: pramod parmar ([protected]@gmail.com)
Date: Monday, February 28, 2011 12:35 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: my mnp service is not active proper [protected]

dear sir
my number is not work proper

my name is pramod v. parmar, i am using bsnl gsm mobile srvices my
number is [protected]



i am convert to relince cdma service


my first application on[protected] but this application is reject by
uniq code[protected]
again i try re send aplication but my number is active relince only
out gonig is ok incoming is not ok & bsnl number is normal working


plz check my mail argent reply


pramod parmar, surat. gujrat, indi

I have a reliance GSM sim card from last 3 years.but from last week balance of my account is detected approx Rs 50+ i am not activate any service on my num reliance unnecessary detect my balance nd some circket updates display on my screen every day i dont want any services on my number please deactivate aal services on my number and kindly return my balance that reliance detect unnecessary.

Dear Sir,
I have to receive one document from Reliance Mutual Fund Redemption to my address Manik Rao c/o. Basavraj Bante, H.No, 9-9-173 , Akkamaladevi Colony, Vidya college Bidar-585401 through First Flight Courier vide No;ZA5894569 dated :2-3-2011 from Hyderabad to Bidar . Please confirm whether it has been delivery on which date. Please inform to my Mobile No.[protected] E-mail :[protected]@gmail.com immediately .

With Regards
Manik Rao

I bought a reliance netconnect+ device for Rs.1599, 5 days back, I submitted all the necessary documents, till now its not activated. I was trying to call them but they're not picking up the phone. Then I went to a reliance shop to get the device activated, they said they couldnot activate it because my details are not updated in system. Then I called reliance customer care to find whether there is any other way to activate it, the customer care guy logged a complaint on behalf of me and said they'd get back to me after 2 days. Thats ok, atleast better than losing my money, though i dont know whether I'll get the service or get the money back or nothing.

Please don't buy anything from vriti interactive/connectindia.in .

The contact persons (Vriti Interactive):

1. Omkar Tomar Connectindia.in (Reliance Communication) Ph: +[protected] Fax[protected] Mobile :+91-[protected] E-Mail - omkar.[protected]@vriti-interactive.com
OMKAR TOMAR | +91-[protected] A Reliance Channel Partner connectindia.in Email : omkar.[protected]@vriti-interactive.com
2. Avinash ([protected])
3. Office number[protected]


Finally, hope reliance will take action against these type of fraud.

I have applied for porting of my number [protected]
from vodafone to reliance gsm since 20/02/2011 my request no. is
VR281757, I received a sms at 25/2/2011 from RELINCE side that was-
‘Dear customer your new sim is read foractivation. Pls insert the new
sim by 11:00 PM –12:00 AM, reliance. But my number is barred up to
till time. When I contacted at *333 they replied that my documents is
not deposited and advised to contact with dealer, dealer replied that
documents are submitted so please contact at customer care. So please
tell me that what should I do where as my number is blocked from
25/02/2011

Hii ,

I am suffering from network problem last 3 month on my plot .Voice break always be happened. My mobile also not getting network on ground floor.
I have done complaint most of the time but not solve till now. During this problem I missed my lots of important call. I really trouble with reliance.

Complaint no.

[protected]
[protected]
[protected]

An amount of Rs 51 has been cut twice for 'MBBP51' on my prepaid card for GSM phone number [protected] although I had never subscribed for it. When it happened for the 1st time, I immediately had a talk with Rcom call centre & had the subscription cancelled with immediate effect. Refund was refused. But Rs 51 was debited again at 01.09 am on 13Feb2011 as renewal towards 'MBBP51' even though the basic subscription was cancelled and the fact confirmed in writing vide email by Rcom. This has been happening after every 15 Days - an attempt is made once in every 15 days to cut Rs 51/- from my balance. But they are unsuccessful as I keep the balance below that amount. A complaint to the Nodal Officer & Rcomappellate authority has fallen on deaf years.
What do I do now.

Dear Sir,

I want to bring your kind attention,that i am the customer of relaince communication.Yesterday i had recharge my account with GSM recharge pack, of the amount of Rs30/00, after recharge i heard a voise confirmation that, you have sucessfully recharge your acount.But after that when i check my accout then i found there is no amount is being credit on my account.I have talk to costomer care excutive, and he told me that this amount have been recharge on another no, but refuse to give me that number.So please tell me how can it posible?
RECHARGE PACK SERIAL NO =[protected]
10 DIGIT PIN CODE =[protected]
MY RELAINCE NUMBER =[protected]

My mobile number is [protected].
My sim number is[protected].
My UPC code is IS283341.
I have ported my number from idea to reliance.I have applied it before one month.Submitted all the documents properly.It has been ported before 10 days.But the problem is that i"m unable to receive incoming calls,i'm unable to send or receive messages.The only thing i'm able to do is making outgoing calls and i'm...

Hello,
I am Jatin Gupta. I have a reliance net connect broadband + data card. My data card tarrif plan is Platinum +. That is i can surf and download unlimited but the speed of 3.1 mbps is till 15gb, after 15 gb it is 144 kbps. I am using my data card since 2 years and i haven't got any complaint yet but a few days back my data card speed is not going beyond 25-30 kbps and it disconnects frequently. I have called up the help desk of reliance and they said that their is some network issue and it will recover within few hours. I have called up around 10 times and their reply was the same. I am having many problems with this low speed. I can't even surf properly. I have also checked the signal connectivity of my area and it is absolutely perfect. I have checked on a reliance phone only and the signal bars are full but when i check on my data card sometimes the signal bars are full but the speed isn't the full. Please i hope your team will work on my issue soon.
Thank you.

My mobile reliance smart gsm no-[protected] was automatically activated rp jokes and my balance also deducted by co.To cancel the same i contact several times to customer care but failed.Always i get the answer that this line was busy.After getting the same answer several time,i send message to 1900 writing PORT.But i am surprised that message sending also failed several times.