[Resolved]  Reliance Netconnect — Migrated the connection from post paid to pre-paid. Still getting Postpaid bill

Address:

Bangalore, Karnataka

Hi,

I have a reliance net connect data card. It was a postpaid connection and migrated it to prepaid on 19th of April 2011, In spite of this i am still getting Postpaid bills. I have been calling customer care but have been listening the explanation that we are trying and trying and trying. Also while doing the migration i have paid alll the dues and that’s when they allowed me to migrate but not they have a pending due for that month as well. I am tired of calling up the customer care and speaking to them. Its really irritating and harassing. First of all never got a good service from them. The customer care executive frustrate you even more with the repetitive lines (I think this is how they are trained) and you get to hear same old Explanation.

Prepaid Torture: There is no provision to check your data usage. If you need to get your data usage details you need to pay them additional for getting the statement.
They have two balances Main balances for your Data card to work:
1.) Main balance: So that your Data card is active
2.) Your top up : So that you can avail your services.

I was in a unlimited plan for 800 Rs unlimited (5GB BB and the 1X Speed) even if i consume 5 GB my main balance should never reduce. These guys have made my main balance negative and have no explanation for that. Also 5 GB got exhausted within no time and i am not even allowed to check the statistics.

In today date where there should be transparency everywhere. This is how they deal with providing the information.

All in all. I am frustrated with Reliance Services. And advice everyone not to get reliance and get trapped like me. Every Time i get a bill reminder mail/message from there end i Just remember DOCOMO add ( Even your grandmother is dead bill is still active). HUH all in all terrible service from Reliance.