Reliance Communications Complaints & Reviews

Thanks..but just escalating to concerned team has not worked for me till now. I personally went to Reliance World Head Office in hi-tech City in Hyderabad...met the lady heading this department. She also understood my problem and said that she will escalate it and it should be resolved in 48 hours. Its almost 2 weeks now with no results.
Hopefully you will be able to take is to closer. My 30 days validity is about to expire now. So basically my Rs.77 went in drain again.

Very unsatisfied Customer,
Rakesh
[protected]

my phone no is [protected]... service area bihar / jharkhand... i[censored] need any other details then please do inform me at [protected]@gmail.com

sir,
my mobile no. is [protected] this is to inform you that i recharged my number on 22/2/12 with rs.30.
but next day (23/2/12) i came to know that 20 rupees have been deducted from my balance, nothing activated in this number but simply deducted, pls i don't know why they are deducted what activated in my number pls deactive any activated packages .
thank you.

D Nanda

Reliance Infocomm — wrong charge in every bill

dear sir,
plese give me a solution from you for
my plan detail in my this mobile connection
number is [protected]
i call to custmercare he infor me we have not your plan detail
so tell where i go for this metter??????

Reliance Communication — Wrong Plan given

Wrong plan given with higher call charges and sms rates.

they are not even ready to take complain on call center...kept me on hold for 1 and half hour on call center while call.

its highely unprofessonal company with wrong attitude with customer.

reliace customer care told me that the in your area you are able to use reliance netconnect plus but after buying the product they told me you cant use it in your area.they steal with me so i m requesting to take action against them.and noticed them to release their network in my auraiya distric town area(muradganj, ajitmal, babarpur) in up west.

Sir, few mounths reliance cdma network is very very poor full day no incoming call and not a outgoing call.
So plz i request him saw the my problem and shortout this problem.

network problem

i am not able to call to anybody & not getting calls from anywhere from my CDMA Number 93905 series whts the problem ??? Customer Care is also not responding properly...

respond my problem

Sir, few mounths reliance cdma network is very very poor full day no incoming call and not a outgoing call.
So plz i request him saw the my problem and shortout this problem.

Dear Sir,

My Number [protected] purchase from State MP. from 3year i am using on roaming this number at State maharashtra. but befor 5day i am unable to calling or receiving any call sms due to network not available at parli Vaijnath (Maharashta).

Kindly Sugest what can i do??????????


Reagrds,

dear sir
with reference to the subject reliance base tower is adjacent to my house but when there is a power cut the signal of both cdma and gsm vanish we suffer problem in using our mobil this problem is from last 6 months kindly look into this matter.the tower is situated in krishanagar, izzatnagar, bareilly, u.p
regards
bunkim sabharwal
[protected]

your service is really fast

rcom prepaid — manipulative charging

i am prepaid customer of rcom having no.[protected]. i am being charged rs 30 per month for services which i never activated.despite my various requests to deactivate these services one or other service is activated automatically. i have tried to contact their customer care services from where the call has never been attended. please be kind enough to help me from these manipulative service providers.

Reliance Prepaid Services — Unknown Deductions

I am Prof. Vasyani. My Sim No.[protected] was recharged by me on 4th July, 2001 for Rs.100 though there was balance about Rs.30 or so. There is network problem in GSM Reliance services in Ulhasnaga-421003, district Thane, Maharashtra.I neither received any call nor I made any call except one call for 39 seconds on the same day i.e. 4th July 2011. To my great surprise when I checked my balance on 22nd July, it showd only Rs.22. I donot know what for my balance is deducted. I complained four times with the Reliance Service Centre Near HDFC Bank, Ulhasnagar-4, but they always asked me to contact on 198 or *333. I tried several times on both the numbers but either got network busy or a prerecorded cassette kept me on hold for more than 8 to 10 minutes and I did not get anybody on the line to listen to my grievances. Again on 2nd Augst I got message that my balnce is now Rs.12 only. I donot know what hidden charges they are charging upon me for first time though I never had activated any services and the same was checked by the Service Centre staff also.

Reliance Prepaid Services — Manipulation of talktime balance

Dt 27.1.2012


Morning,

On 25.1.12, I made a complaint on this site, regarding the manipulation of talk time balance on reliance Mobile cell [protected].

I recharged on 24.1.12 at 9.45 pm with Rs 100/-, in the morning on 25.1.12, the balance got reduced to Rs 26.91, no calls were made at all.

This is happening since long back.

PLEASE LOOK INTO IT.

V KAMESWARI

Smart — balance inquiry

hello sir,
at the time[protected] i had Rs.628 balance but after near about 06:00 PM when i had checked my balance. and my balance was Rs.0.78. i havn't call anywhere till that time. when i complained on[protected] to customer care office of reliance then they told me that we had made an International call. but according to me i havn't called.
I want some quick action from your side and i want call details from[protected] onwards.

Reliance Smart — relaince smart network problem

dear sir
ami satabdi pakira. amar address- gangadharpur(hospitalpara),hooghly.amar relaince smart connection.last friday(16th ocotbor) theke aj 22th ocotbor kono netwrok nei.amr bari theke 1miniute distance e ekti relaince tower ache. kintu ei problem. castomar care e three times camplain kora hoeche kintu kono somadhan hoe ni. amar ekhane oneki airtel connection nite badhyo hoeche.

Dear RCOMcare,

Again same thing happened, I re-lodged my complaint (SR No.[protected] on May 30, 2011 and few hours ago I got the following sms:
"Dear Reliance Customer As per SR[protected] for wrong charging of calls we had checked & found that all calls are charged correctly Thanks"

Daipayan

Reliance Net Connect — No Response from customer service

Hi,

This complaint is regarding Reliance net connect data card. A tele caller named Rakhi Kumari called from Noida Office for selling Reliance Net connect and promised everything what this data card offers without even confirming whether there is network in my area or giving me a demo.
I made the payment on 5th May 2011 and it took 2 days for activation.
Now Iam getting a speed of around 60-80kbps regularly and it disconnects every 15 min or very frequently. When I called Reliance they said there is some work going on till Aug 31st 2011 and they cant do anything about it.
The complaint here is the company cheated me on the speed due to their negligence and now not even responding to my emails or calls from 3 weeks. No one has called me from Reliance to adress this issue and Iam getting no service from their customer service.
My phone number is [protected] and my data card number is [protected].
Please take strict action against reliance.

Regards,
Ram

That is really NOT true... I have NOT missed any calls from the date of complaint. So if you people are saying that you called me and i did not pick up your call, then you are faking... POOR AND UNRELIABLE CUSTOMER SERVICE.

Reliance Netconnect — No response from Customer service

I have a reliance netconnect and the speed is unbelievably slow... it is equal to a dial up connection...This is my second complaint...Nothing has been done..
Now I want to cancel my connection and they are not responding at all...
User id: [protected].

http://www.consumercomplaints.in/complaints/remote-computer-not-respond-c590925....⇄

Reliance sucks always, We couldn use it in the way we think, We need waste our time and energy into it ... Especially calling to the customer support officers, Hell of it to be in a call and wait for such a long time, If i get to talk to the executive, they never give a proper information, [censored] the hell ...All the way i wasted my 800 bugs on others stupid answers... No proper information is been provided by the customer support, Is they working for the money .. or something els..

I agree with you buddy... I wasted 1500rs for reliance but I will get back my money as Iam not paying them back for their bills... Even though that is nothing compared to what they have done... I want to teach them a lesson in this way..

This is ... Reliance never called me back. They call to give stupid excuses but your people never called for any kind of constructive solution. Reliance service, data card sucks.. I wonder what these reps have made the company today is unimaginable and dont think Ambani ever wanted to make it like this...Reliance never calls their customers bacl...DONT EVER BUY RELIANCE DATA CARD..

Sir,
i am totally depends on net for day day to activities. From ur team commit upto 31 st Aug they will try to solve the problem. till that how can i manaage my day to activities.This not acceptable to me.
Give me the alternative solution or money back AND REVERT MY LAST TWO MONTH BILL or wise i will sitchover to diffrent operator .

TOTALYY NOT SATISFY FROM UR SERVICE &COMMITMENT

My contact No-[protected]
[protected]@rediffmail.com
ajay.[protected]@luxoroffice.com

Reliance GSM — useless balance deduction

My balance is being deducted uselessly by Rs 50 and this is the third time when i found my balance deducted from Rs70 to Rs 20.

Please refund my money or else i will be left with no option of changing my service provider.

my no is [protected]

I had not activate any plan on my mobile ,though my balance has been deducted.And every time the plan is getting renewed automatically.i want to stop all that plans which are not activated by me.And I want my balance back.And please clarify why you deducted balance from account automatically,and activated plan yourself without asking the user.
My Mobile no is [protected].

Negative

Three packs are activated on my mobile in one week automatically 30+30+49 =109.One of customer care executive called me and told me that all the plans are activated by me.I had not activated any plan on my mobile, but they are saying that they are activated by me and they can't do anything.Is I am fool I even don't know the pack name.
Now I have only one option I have to discontinue using this provider.Because i understand that this is the policy of reliance for getting more business, Whenever I recharge my mobile then only Plan get automatically activated.and my balance get deducted.All these are set on there system. Its a totally Fraud company.I was planning to buy Reliance broadband but now after facing this, I had change my mood, I have to move towards other provider.
My Mobile Number is [protected]

Reliance — Deducting balance in the name of useless plans

Reliance mobile service providers are deducting balance from the prepaid accounts in the name of default useless plans with informing the customers. When I can to the customer care they are at times returning the money and at times they are not.

Since I noticed that money got deducted from my account I am able to complaint. What about the uneducated and ones who don't check their balance.

Reliance literally STEALING MONEY from people. Shame less people

The network of reliance is worst. I stay in the top floor, but still I don't have signal in my room.

I strongly recommend not to go for Reliance.

To hell with reliance..
Looting money..
You recharge your number and they start with balance deduction on any xyz pack.. And when you try discontinuing any pack they say u are not subscribed to any..
I am actually going to sue this company..

Hell.. Reliance does not deserve any rating..
Itzz a negative five star..

Reliance Netconnect broadband — Rip off

I got a Reliance Netconnect broadband connection in April. The billing period is usually on the 5th of each month. In May, on the 5th, I requested a change of plan from my existing 1gb/m to 10gb/m plan through customer care. I was told that the plan change would come into effect from midnight the next day. I again called customer care after midnight the next day to confirm the change of plan, and then started downloading some torrents. However when I received my bill it was very high. When I complained to customer care, they told me some b******* that when I change plans, the new plan would be effective initially for a period of 7 days (during which my usage was restricted to 10gb/4 = 2.5gb) and only after the 7 days, I would be billed as usual, ie, each month. I was NOT told anything about this strange rule when I requested for a change of plan, or when I called to customer care twice to confirm whether the plan had been changed. I had even asked the customer care personnel whether I would be charged according to the new tariff, and even then the person had not mentioned anything abt such rule. Now I have been charged for excess usage during the 7 day period @ Rs.2/mb. The personnel at the billing office at Tirunelveli were highly annoying and kept repeating the same lame excuse again and again, and that the initial 7 day billing peroid was standard procedure etc etc, even when I told them that I had NOT been informed, as if I had been, I would have planned my usage accordingly. To top it off, the connection was mediocre at best, and I didn't get the 3.1 mbps speed at all times, more like only for 1/4th of the time. The fluctuation in speed was annoying as well. I have now changed to Airtel and am very happy with it. I submitted a request to cancel my connection (I had to pay the exorbitant bill as they threatened me that they would issue a court notice) and even after 5 days, I have not heard anything from them. Having used Reliance, Airtel and BSNL connections in the past and present, I would recommend that BSNL and Airtel are MUCH BETTER than Reliance in terms of service and speed.

Reliance Broadband — Exorbitant MB Usage problem

Complain Letter to Reliance

User id:[protected]

We have been using your Reliance Broad-net Connection for the past 1 year since August 2008. Our plan is 2MBPS speed, 4GB limit of ~850 Rs. Per month. For the entire one year we’ve been using your connection, our usage has been well within limits of 4GB and our bill has been the stipulated Rs. 850 every month. Suddenly for past 1-2 months, the usage has been counting as slightly higher than normal.

But this month, the usage MB counter has gone exceedingly beyond physical limits. On 6th and 7th Oct 2009, 2 GB and 5 GB of download was showing in the usage list. This is impossible since our average daily usage is 50-100MB going to maximum of 150MB. You can check this from our 1 year usage. The counter was instead showing 20 to 50 times normal usage on those days. We brought this to the notice of your customer support executive on 10th October and we were informed by him that this error happens many times at your side and that it can only be reversed after the bill is issued. The next day, we observed that the 5Gb was suddenly reversed, but the 2Gb was still present.

On Monday, 12th October, we found that the login on our broadband was giving an error that our account was blocked due to non-payment of bill, inspite o[censored]s paying last month’s bill on 10th October. When we contacted, your customer support agent, we were informed that our usage had crossed the credit limit offered by you taking it up to ~ 15,000 Rs and 427% MB usage. This meant that ~15GB of download occurred in a matter of 3 days. This is utterly impossible. We were told by your executive that we have to pay Rs 12,000 of the Rs 15,000 for 15 days o[censored]sage to get back our connection. Please compare this to the 850 Rs for 30 days usage we have been paying for over a year. There is a huge error occurring in your MB counter because of which we are stuck without a connection.

In this event, we request you to look in this matter and correct the MB usage and give us back our connection as soon as possible. On issuing a complain with your help desk, we were told that we’ll have wait until the bill is issued for us to get back our connection which doesn’t happened for the next 15 days. We appeal to you to avoid us waiting until the end of the month for our connection and act on it immediately. We want to inform you that we will only pay the stipulated 850 Rs per month amount that we have been paying over the past months. If you still feel we are responsible for those GB downloads, we request you to provide a list of file downloads with their MB sizes in descending order and argue that we have been carrying out the usage.

My cell no is[protected] . please contact me before 31 May, as i will be out of town after that.

Reliance made a practice to deduct 60 to 70/- per month from my pre-paid mobile No.[protected].Some time on account of Voice mail, some time, cricket and some time SMS services, though I never activated such services and in turn every month I get deactivated from Reliance we world at Merlin Appt., Tollygunge phari but they refrain to refund or adjust in Top up.

Total 5 complain lodged to their customer service cell but no action.
l. look in to and ensure no further deduction as i am using this sim simply to receive calls and make calls and for any other purpose even not using for SMS.
SUNITA SURANA

First of all this is pre-paid connection and BY THE MISTAKE MOBILE NO. WRONGLY TYPED SO PLEASE READ NO. [protected]secondly please ensure the amount which ever deducted so far is credited to my account by way of TOP-UP.
Confirmation is requested.
SUNITA SURANA

Thanks Reliance.. I have got my money back...!!

Hi Sunita,

Really This is a minus point of Reliance, it automatically activate services on our numbers and then deducts the balance. i got tired of giving complaints on customer care but they does not helps at all. you should port (change your service provider) your number to another company.

Awaiting for your genueine and sincere approach to resolve my grievences in total atonce.

A call received from no.[protected] on 01.06.11 by Mr.Deepak informing having credited a sum of Rs.200/- to windup my complaint.I objected for that as I am not bagging but I want a genueine solution to my grievences.Please go through in detalis for the charges deducted by you for the services activated arbuitrately by you after the call made by your your Mr.Debasish on 15, 09, 2010 without my confirmation for those services . I donot want a single penny extra to my genueine complaint and as such I again would request you to please take up the matter suitably with the service provider and see that my grievence is addressed satisfactorily.Also please ensure that those services are deactivated with immediate effect.

Well u have from yuor side treated my complaint to my satisfaction just by giving me a credie back of Rs.200/- to which i donot agree and wouls like u to sincerely go into my complaint from the very date of the call made on 15.09.10.Only after receciving that call my recharges have been falsely started deduction of the amounts for the services never have been asked for activation by me . As mentioned eariler on contacting customer care on *333 i was given back a credit of Rs.15/- on pretext that they have erroneuoly deducted for the Cricket events smses.Howver I would again request you to look into seriously into my complaint from the very date of 15.09.10 and give credit back for the charges falsely deducted by you for the services never evr confirmed by me for activation else I shall ahve to approach to your Chairman informiong him for these type of mall practices adopted by his authorities to maline the repute of the Relaince Communications Ltd. as also I shall raise this matter in the forthcoming Annual general Meting as also shall be compelled to complaint with the TRAI.I trust you shall not spare me to proceed to that extent.

Please note I have gone under Bye Pass surgery on 15th. Nov.'10 and is recovering gradually and as such I cannot come frequentley to attend the day to day work and as such cannot respond immediately to your reply.Because it cause me stress which is not good for my health.This is just for your information only but not to seek any kindness but would ecpect you to come very sincerely to address my complaint to my utmost satisfaction.

I am very much disappointed to note the attitute adopted by the concerened authority to address my complaint to my satisfaction is lacking seriousnees and intentions shows to linger the matter to die at its own.But I shall not spare any stone unturned untill ky complaint is addressed to its ligitimmate dues are returned to me.I have noticed that the service provider is sticking to its stand of giving credit on account of cricket event s debits the charges but are intensenaly by passing the origin of the complaint started after receipt of call on 15.09.10 and started deducting for the services not confirmed by me.on complaint the sevice provider askted me to send request to No.155223 to Unsub1983 on 17.10 .10 at around 09.10am so as to establish that the service was provided on subscriber's request if any dispute arise at any later stage.However, I snt the sms immdly on that day at around 09.19am and in turn reced. the confirmation
informing me that they shall recert in the matter shortly of action taken.But sorry to oint out you that that moment has not come yet.Again on 12.11.2010 I made again the complaint 12.11.10 for thier continuing deducting the charges for services not confirmed by me I again reced. the message to SMS to No.155223 to Unsub1983 at around 08.10am and inturn I again made the SMS requesting to Unsub1983 at around 08.17am which was againn confirmed by them informing me to revert me of action taken shortlybut that too is stii awaited.However, the service provider was quite prompt to deduct the charges for the services they mischeviously activated started fooling the subscriber by deducting for those services which were never confirmed by the subscriber.I would therefore request you to look into matter seriously and address my complaint to my satisfaction forthwith.I trust you will convince the service provider of the genuanity of my complaint an dto settle the issue once forever.

ver.