Reliance Communications Complaints & Reviews

Hello Rcom Care,

I'm Madhan from Theni,Tamilnadu MY data card no [protected]

Last Month I buy Data card and Do recharge Rs.330

Its good working only 8 Days after ,that problem indicated..

Error 628 ,the remote computer didn't respond

After i call Customer care and Visit Rworld Outlet

There is no solution wait for me..

Finally I submit another one Proof of Identity on 01.06.2011

That day Evening Its Connecting...

But Today onwards i can't connecting.. come that same issue

Wat i do?

i already loss Rs.330 on First Recharge

Regards
Madhan

Hi,

I have earlier used a Reliance Broadband connection, But was so disgusted by the services of the Reliance people. I had called them several times and they always said that we will resolve your complaint at the earliest as my internet was not working for more than 5 minutes daily. I asked the Reliance to stop services and complete the formalities to stop my connection. But they haven't stopped the same and poured usage bill on me. Now they are asking me to pay 2130 Rs for consumption which i haven't used. Every now and then advocate Rohit (pretending) calling from Rajasthan [protected], and threating me to pay my bills which i haven't used. My Customer ID is [protected].
Pls log this as an official complaint as i am facing issues from Reliance Broadband.

Regards
Janpreet Singh
[protected]
New Delhi

in reliance office the staff membres are not responding,after recharge also there is not even a single response.

Hi,

I have applied for the reliance broadband and the connection confirmation was send to my email.Also Rs.500 cheque was taken from and that is encashed.But till date the connection is not given to me and the bill also is generated.Please help. The reliance authorities are not responding to me.

Thanks
Paul

The below email was sent to me on 11th of May 2011 and no action till now

We have received your application and processed this for activation. The activation may take upto 7 days...

As per your application your details are as below.
1. CAF no.:[protected]
2. Subscriber ID/s :
1) POTS - [protected]
2) DIA[protected]
3. Name (Customer Name) :MR PAUL JO PAPPU
4... Address (Customer Address) :# 2/1-2, KONDAPPA GARDEN, JEEVANALLI, COX TOWN,
5. Alternate contact no. :[protected]
6. e-mail ID :[protected]@yahoo.com
7. Services Opted :Landline and Broadband
8. Rate Plan: :WFLCC50FC and WICC300KB

This is regarding the cell towers in dhatunagar ,kanchanbagh locality which are installed without permission from residents and neighbours causing lot of health problems to school children and residents .Just because one gets some money they cannot put others at risk. It is adjacent to plot numbers 8-9-13,14,15,16,17,18,
kindly take quick action in this regard.
thanking you,
padma.

Hello Sir
I have a complain against the customer care executive.
I have called to *333 regarding some query about the services.
One lady named "Gitashree" have received my call.
as soon as i was trying to explain my query , the lady start laughing.
even though she have set her headset to MUTE mode but still some sound of her laughing came to me
and it sounded very annoying to me.
when we customer call for some assistance thy should listen to us well in stead of laughing.
no matter for what reason she was laughing. Not only laughing, she even disconnected my call.
we do not expect this kind of service from Reliance
Thank you

Nilamani Dutta
Reliance number-[protected]
other contact no-[protected]

Following were the conversation with the reliance Broadband but till date no action has been taken against anyone.Following is the Text of this conversation

Hemlata

Dear Customer,

We thank you for writing to Reliance Communication Ltd.

With reference to you're below mail; we would like to inform you to kindly provide your complaint number of your Reliance Boardband number. You will be receiving a call from our customer representative shortly.


Regards,
Nodal Desk - Punjab
[protected]



For further details you can call at our nodal desk[protected] Monday - Saturday excluding public, 1st & 3rd Saturday and national holidays between 9.30am to 6pm or write to us at RCOMNodalOfficer.[protected]@RelianceADA.Com, with case id of previously registered case at Call Center




From: "sanjeev sharma" <[protected]@rediffmail.com>
To: "Rcomnodalofficer.[protected]@relianceada.com" <Rcomnodalofficer.[protected]@relianceada.com>
Cc: "[protected]@relianceada.com" <[protected]@relianceada.com>
Date: 05/05/2011 10:55 AM
Subject: Complaint Against Reliance Broadband Marketing Executives
Sent by: [protected]@rediffmail.com


[protected][protected][protected][protected]



Sir

I am Hemlata from Ludhiana(Punjab). I have your Broadband Connection with the Customer Id[protected].At the time I told to your Marketing Officer Mr Vishu(Mobile No [protected]) and Mr Karan (Mobile No.[protected]) that I don't need your Telephone Connection as I have Five mobiles Operating at home But these people assured me that Once I subscibe to Rs 499 Plan,they will get it change to Rs 450 Plan and telephone conection will be Disconnected.Now when I am trying to contact them they are making one execuse and another.I ma so fed up with their working that I am Planiing to take up this matter in consumer court.

I just want to ask the reliance authorties that Why these People are making Promises on behalf of Reliance which they can't fulfill.Is there any action be Taken against these People who are misguiding People.With this kind of staff Reliance has no right to offer services to the People.

Regards


Hemlata

SIR,
THIS IS MY MOBILE NUMBER - [protected]
I JUST WANT TO BRING IN NOTICE THAT FROM LAST MONTH RELIANCE GSM IS DEDUCTING MY BALANCE UNNECESSARY... FIRST THEY HAD DEDUCTED RS 30 THEN RS 3 THEN RS 18...
AND WHEN I ENQUIRE ABOUT THEY SAY THAT WE ARE SORRY WE CANT HELP U AT THIS MOMMENT OF TIME... OUR SERVER IS DOWN..
DAY BEFORE YESTERDAY I ASKED THEM TO CALL HIS SENIOR . HE SAID THAT WE CANT GIVE UR MONEY BACK.. YOU ONLY HAD SUBSCRIBED OUR GANA PACK.. I SAID NO.. EVEN IF I HAVE SUBSCRIBED I WOULD HAVE GOT A CONFIRMATION MSG FROM UR SIDE... HE SAID CANT GIVE U MONEY..
I SAID OK THEN I WILL COMLAINT AGAINST YOU IN CONSUMER COURT AND ASKED HIM TO CALL HIS SENIOR .. AFTER THAT THEY DISCONNECTED THE FONE..
THIS ALL IS HAPPENING FROM THE SATRT OF THE MAY 2011...
KINDLY HELP ME PLZ...

SAURABH SUKHIJA
MOBILE NUMBER - [protected]

dear sir
i lost my reliance cdma hand set by no. [protected] by name gulam ali
please block my sim card immideatly
thank you ........

Dear Sir/Madam

I have a Sim card of reliance GSM and the no is [protected], yesterday 60 rupees are deducted from my balance without any reason.This is not the first time, they did this in the past also. I think
R Com is no class service in India. I want my balance return as soon as possible.

So, I request you please draw the attention on this matter I am very grateful to you.

Thanking You

sir
i am Nirmal i am doing construction business we are using reliance CDMA mobiles, Reliance network was very good but now the reliance network facility becomes worst, we are not receiving the signal properly in my village most of them uses reliance mobile but now they ready to quit to other mobile services, please rectify the problems as soon as possible. my mobile no [protected]
thank u
Regards
Nirmal

Value added services in reliace CDMA phones are activated without prior permission of customer. This is the case of my and my father's mobile. Upon writing to customer care, they are replying that the services have been activated through TELE mode (Telecalling).
Daily many phone calls come from reliance, either we cut those calls or receive once and then cut the calls. It is also possible to track the balance everytime as they never send SMS to confirm activation or renewal of some value added service.

I will end up these issues with trowing these CDMA phones and changing operator. This is wasting my time everyday by talking or sending e-mails to customer care.

it is bring to your notice that i had activated an sms pack of rs 39 around 3 months ago.
after 1 month the service provider itself deducted rs 39 from my talktime for recharge of my sms pack even though i didn't want to. the next month i tried to deactivate their sms pack but they simply replied to me that " we are sorry for the inconvenience". i tried calling their customer care executive but they never pick up the phone.This time i tried having zero balnce so that they automatically disable my sms services. after the due date i recharged my cel and moments later again rs 39 was deducted from my balance. Now i want to know if the company says its a PREPAID SIM then how come they are charging me without my likings?? if i am a prepaid customer then the choice of recharge shopuld soley rest with me and not with them. i want to take some serious actions against them.if this doesnt stop m willing to drag them to the court.

I had a reliance prepaid mobile No[protected] since past 6 years. I got a call from one of their agencies of an offer to convert to postpaid. She described all the good points only. On a rash impulse i told her i wanted to change to postpaid. She sent a person to collect Rs.250 as activation charges for which no receipt was given.
This was sometime near March 20th 2011. I had just recharged my prepaid account with rs.625 offer on 10th March and had a balance of Rs.481 on the 22nd of March. I told that lady not to convert it to postpaid as i would lose all my amount. She gave a suggestion to finish the amount in 2 days. Whay should i finish my amount in 2 days when it was meant for a full month of my activity. Inspite of this they converted it to postpaid on the 23rd March and I lost my full amount. I called up the person from the agency but they just cut my call when i call them.
So i called up customer care *222, who said they dont have the data with them but u will lose the amount. Every weekend i call customer care they say they will revert back in 48 hours but nothing happens. They give contradictory results, one says they will refund the amount,but how he has no idea,one says no the money is lost. I even sent port request assuming they will ask the reason. They also promise to get back but nobody does. Sent mails to customer care,after 15-20days they send a reply - your case is solved. How is it solved when i have not recd my amount of R 481. I even sent mail to their Nodal officer Mr.Prabhu shankar & then to Karnataka Appelate officer but nobody bothers to reply back either by phone or mail & i would prefer mail to whatever their decision. I even told them I am opting out of your network because of poor customer care and will close my 2 mobiles & network card accounts, but they are least bothered about it. Looks like they have plenty of customers to loot & not bothered with old ones. Now the customer care is telling ,ur case is booked on 4th of May 2011, whwn i have been calling them from March 25th.

Attaching copy of mails sent to them.
please help me in this regards to get the money back and take them to consumer court for harrasing customers.

Thanking you,
Ravi Kumar

These are the mails I had sent to them & their reply.

First Mail
[protected]

Dear Sir/Madam,

I am a reliance customer since past 6 years. I am a prepaid customer with no [protected].
Last Thursday, someone from this no.[protected] called with an offer to change to postpaid Rs225 package with 333 min free etc.by paying Rs.250 charges.
Without thinking of the consequences, that my prepaid amount would get cut, I also said yes to it.I had recharged with Rs525/ on the 10th of March. My balance that day was Rs.495/-
I asked her to send someone to meet me on saturday 19th march. One Mr.Srinivas collected the Amount of Rs.250/ with no receipt for that.
I had talked to this person about my prepaid amount, so he said they will try transferring that amount or ask her to postpone converting to postpaid.
Next day (monday) they called for verification & I informed her about my amount,she said its not possible to transfer as its more than 3 days since recharged. she said u finish the amount within 2 days.
How can u finish 500/- talktime in 2 days just because she has to reach her target to convert people. I HAD TOLD HER PLEASE DONT CHANGE TO POSTPAID UNTIL I SAY SO. The amount i recharge is for a month why should i finish it to convert my plan.

On 23rd I get SMS that ur prepaid amount is ZERO, and u are now into POSTPAID, thereby i lost RS.480/ which was the BAlance( I have the SMS Balance in my mobile).
Yesteerday 24th I called their office, some girl told she will get back in half an hour. Since that time they are not picking my call.They just cut the call.
I called Customer care, they said they dont have any details about my no.so please visit Web world.He also said getting back the amount is not possible. Now i have wasted 2 days due to this.

I AM REALLY FED UP WITH THIS ATTITUDE FROM RELIANCE. WHY DO THEY DO THIS TO CUSTOMERS.I HAVE REQUESTED A PORT FOR WHICH ALSO NO ONE HAS CALLED BACK. THAT MEANS U PEOPLE DONT NEED CUSTOMERS ONLY MONEY.

MY REQUEST IS :
PLEASE CONVERT ME BACK TO PREPAID. CREDIT MY BALANCE AMOUNT OF RS.480/-+ the RS.250/- WHICH I PAID TO CONVERT, WITHIN 3 working DAY (BY TUESDAY 29th MARCH) OR I AM JUST THROWING THIS SIM & CHANGE OVER TO SOME OTHER SERVICE PROVIDER and ALSO GOING TO PUT A CUNSUMER COURT CASE AGAINST RELAINCE FOR HARASSING CUSTOMERS.

LET ME KNOW UR REPLY.

RAVI KUMAR






Second Mail

[protected]

Dear Sir,
After I had sent you the mail dated and also sending Port
request also there is no response from your side.

As I had gone to native and i lost my SIM card there, I was unable to
access any calls. I had got a replacement card only on 9th April after
returning to Bangalore.

I came to know from the Reliance Web world at Yelahanka New town, where
they told that someone had tried calling my number on 4th April. Also
my case is closed and they are awaiting reply from DSA ( whatever that
is).

But till date nobody has either the courtesy to call or if nor
available on line at least send a mail to me. No wonder your Customer
Care is useless.

If my case is closed what about the Amount of Rs. 480 which I lost from
my Prepaid Account, what happens to that. I'm sorry, I'm not in a mood
to lose such a huge amount for somebodys folly. U penalise the agency
which converted my account to post paid and give me in writing to waive
off the amount from my Post paid bill. I need action from your end, or
I will be forced to take legal action.

Please review the status of closed when u have not given any solution.

Also please advice all your persons who are into converting plans to
give full details. They only tell u the good part of free this that,
rates low etc but fail to tell u about STD rates,landline etc are
higher. Thats unfair practise.

Let me know ur response. I dont mind checking the post paid plan for a
few days provided u repay my amount of Rs.480/ which was lost.

regards,

Ravi Kumar









Third Mail
6-5-2011
Dear Sir,

Whoever told you that my issue has been solved.I have still not got any response from any of your persons who can tell me about what happened to the Rs.481/ I had in my prepaid amount, and how do i get the amount back, whether in the form of Waiver in my Postpaid billing or any other method.
I still get messages that you have not paid the postpaid bill amount of Rs.350/ and your outgoing will be barred from tomorrow i.e 6th May 2011.
Two times somebody called me and asked when I am going to pay the bill I told them about my case, they said they would check and get back but till now no RESPONSE. One hand you say we will look into it, but I get threatening messages your outgoing will be barred.
I am fed up of writing to you and everytime you say your issue is solved, whwn noone has given any concrete words that yes your amount will be adjusted with your bill or whatever....Please do something fast, i'm losing my patience or I will be forced to go to consumer court and also I will change my network.
>



Dear Customer,

Thank you for contacting Reliance Customer Care.


We regret the inconvenience caused.


This is with reference to your e-mail and subsequent telephonic conversation had with youon[protected] regardingservice issue. We understand that your issue has been addressed.

Further if you have any issue, please write us back.

Regards,

Haresh Parmar
Customer Care
>Reliance Communications







Fourth Mail
8-5-2011


Dear Sir /Madam,
7-5-2011

Today I had been to Yelahanka New Town _Web world to find out the
status of my issue. First off I phoned customer care 198 and got the
response that my case is registered today and will resolve the issue in
48 hours ( the same answer you get everytime but nothing happens ,then
another person calls, tell him the story again & so on). He informed
that my amount of ` 250 + 480 will be refunded to me, but how he has no
idea.
Then the web world girl tried talking to some persons and the end reply
was :
1) You cannot get your money back.
2) We will cut `100 of your bill every month like an installment.
Please understand I am not looking for some jokes here. Can I also pay
my monthly bills in installments??
If you are ready for that then go ahead, adjust the amount in monthly
or even yearly basis.
She said the amount has to be given by the agency which converted my
plan. So if they do not pay you,you do not pay me. Why shouls I care
who pays my amount, whether its your M.D or XYZ, I’m not bothered as
long as my issue is solved.
If we pay even a Rupee less in our bill don’t you charge it in the next
bill, so why should I lose 480/+250/ which are not small amounts. I had
even given a Port code that day (23 – 3-2011) but nobody bothered to
even call and find out why a customer is having a problem.
Today also I gave a port code, at least someone responded today, but to
what use.
Why doesn’t somebody call me or send me a mail as to in what way the
amount is going to be adjusted or even NO,WE CANNOT GIVE BACK YOUR
MONEY message.
I am really fed up of this attitude of Customer care and I still say
rename yourself to CUSTOMER SCARE DEPT.
I am going to wait for the 48 hours as told by your customer care, upto
Tuesday the 10th of May 2011, after which I am discontinuing my
Postpaid connection, my netconnect connection, my Mother’s prepaid
connection, my Brother’s Broadband connection. You lose 4 connections
only then you will realize customers pain and mental agony.
Also I will take this case to the consumer court, without doubt. You
people deserve it.
Waiting for a +ve response.

Ravi Kumar


This are all the other mails I had sent you earlier.
Fifth Mail
[protected]

Request you to give back my amount of Rs.480 which was in my prepaid account, only then I make this payment.
Mails already sent to customer care, Al=ppelate, Nodal Officer.Please follow up on my payment which nobody bothers to reply about since MARCH 23rd 2011. I am not waiting for the agency to pay my amount back, I am reliance customer & I want my amount back from you, you do whatever with your agency.

I am opting out of your network by next month 7th and also putting a consumer court case for not giving information & service.
Lets see if you solve this case before then.

Ravi kumar
Their reply
Date: Thu, 05 May 2011 10:41:38 IST

Dear Customer,

Thank you for contacting Reliance Customer Care.

We regret the inconvenience caused.

This is with reference to your e-mail and subsequent telephonic conversation had with you on [protected] regarding service issue. We understand that your issue has been addressed.

Further if you have any issue, please write us back.

Regards,

Haresh Parmar
Customer Care
Reliance Communications

i am presently using a reliance gsm sim card in my mobile. it so happened that i deactivated my 5ps/sms pack about a month back and i activated 1ps/sms scheme in my cell phone. i got a message today that my 5ps per sms scheme has been activated and the money was deducted from my balance and most probably since my 1ps per sms scheme is also due the money for that will be deducted soon.this is causing me a lot of problem as i have presently given my entrance exams and i have to think about the counselling and stuff.its not the first time that i am facing this kind of problem. i would be grateful if my money is refunded back.i think an amount of rs.7 or rs.14 was deducted.

My request for migration of prepaid from postpaid connection is not being attended even after my money settlement is done one month back.

When I purchase the DATA CARD I have been told like, I can convert the connection any time if I want to migrate it,
Now Its 3 months passed after I purchase it, I went to the same relince office to do the migration, then I am asked to go to reliance world it is about 10km away from there I did go to the reliance world and there I am asked to go to the head office that is about 25km away from there. Finally I came back to the same office with these feedback to the place where I baught the device, Now thay aasked me to wait for 10 days to migrate it I waited till then for the migration , Now when I aske about the status I am getting the reply that it is forwarded to my native addess for migration I need to wait for their response seems.
What shall I do now? Is there a way to change the network similar to the mobile network service provider change.

dear sir/mam,

sub:Unnecessary Deduction again and again.

I am a reliance smart GSM user for around past 5 years.my number is [protected]. many a times unnessesory deduction has been made from my account and further customer care doesnot provide any solution for that neither they refund the amount. today again Rs. 20/- has been deducted from my account without any intimation and message...

therefore I request to you to do some needfully.

Thanking you.
Anindadipta
deoghar(jharkhand)
mobile:[protected].

I brought a new Reliance net connect on 15 april and i complaint several times for its slow service.
after so many complaints they register it and now there is even no service now.
coustomare care told me that it will be rectified on before 31st of august, that mean after 4 months.
now here is no service but bill is countinue.
and in next month they need 750*4= 3000 Rs more without any service.
my id is [protected]
its really shamefull for the brand like Reliance.
please disconnect my service i[censored] r unable to provide.
i m going to put my modem in dust bin without any payment of bill.


Thanks & Regards,
Harish

Dear Sir,

Due to poor service provided by my previous service provider I chose reliance mobile gprs in the hope that signal problem being faced by me in my house i.e. 1101 sector 8 R.K. Puram, new delhi 110022 I purchased handset of nokia c1 along with reliance connectivity no. [protected] on 18th april, 2011. There is a call centre of reliance having no 198. I made more than 100 calls to that call centre I got no solution to my problem but only parroting dialogues your complaint has been registered bla bla ..... 198 is a sheer nuisance only. I have to make a humble submission to reliance to depute its engineers to locate what is the technical cause of this problem only in my above noted premises. It would not be out of place to mention here that yesterday evening in one of the news channels,in news clipping from the state of chattisgarh consumers were climbing trees to get signals, It was telling the miserable story of service providers. I can hope reliance would do take urgent steps to mitigate my grievance.

sincerely yours

amaresh kumar cashyap
1101 sector 8, r k puram, new delhi-110022.

A lady who sits in the Reliance broadband store at Tumkur city is very rude. She hangs the phone even if we call in to check on a few details. There are 2 ladies sitting in the store but none of them have updated information. They talk rudely to the customers. I have had experience talking to her over the phone where she banged the phone and did not bother to take the call again.