Reliance Communications Complaints & Reviews

I had subscribed to Reliance Broadband's Rs 999 plan which promises 12 Mbps speed on 26.08.2012(Sunday). While browsing, i found the speed to be very low. Downloading at 17 Kbps which is absolutely ridiculous. So I called up the customer care on 27.08.2012(Monday). They registered complaint in my name after checking my user id and told me that the problem will be resolved in 24 hours. But they did nothing and despite repeated calls, the customer care executive only gave me an assurance that they will forward my complaint to their higher authority and that they will call me as soon as possible. But noone called me thereafter. This happened twice.And I am sitting here, feeling cheated.
So little for such a big name "RELIANCE". Totally frustrated. God knows whether they are 'actually' doing anything or just giving baseless assurances.

Today on 28.08.12 at 11.45 AM from no. [protected] a very rude lady called stating that she is from legal department of Reliance and calling regarding the phone number [protected] and asked to pay a pending payment of Rs.500 or she is sending me legal notice. This sim along with my phone, I lost in start of January 2012, I filled an FIR at Lajpat Nagar Police Station and submit the FIR copy, paid the complete bill, cleared all my dues at Reliance Web World, Lajpat Nagar and asked to block the sim to avoid any unauthorised use by anyone.

All was clear than in March 2012, I received the call from Reliance that Rs. 500 is pending for the bill, I have explained humbly that I lost this no., filed fir, cleared payments and blocked the sim so, there can't be any pending bills. Thereafter, every second month I get this pending bill mail and call.

Today, that etiquette-less lady spoke so ruthlessly and was not ready to listen anything and threatening to send the legal notice.

Please sort this issue asap as this is very disturbing !

Thanks
Shikha Chaudhary
[protected]

Reliance Communications provide their own landline phone. My phone number is 32947487. On 4th June 2012, I lodged a complaint with them that the phone is not working. The complaint number given by the company was[protected]. Response to my repeated reminders was that they did not have the necessary parts for the repairs. So, there was no service from the Company till the phone was repaired at long last on 10th July, 2012. And for the billing cycle from 11th June, 2012 to 10th July 2012, the Co. provided their service for only One day, when I made only 3 calls. For those 3 calls the Co. charged me Rs. 562/-. They charged me for the entire billing period, although they provided no service for 29 days of the 30 day period. My repeated complaints to them and even appeal to their Appellate Authority have not given me the redressal from the Co's unjust billing.

Hi,

I had bought a Reliance Netconnect USB device with a plan where I paid three months of rental charges in advance, in the month of September 2011.

I had complained RCOM regarding their disruptive and poor service of the device and software used, for two times.

At one instance, I got a call from RCOM during the month of October-November, for a feedback about the device and their service. I explained them all the glitches and informed them that it is really hard to use their service because of poor network coverage, poor performance of software being used to connect to the internet through their USB device, ultimately I ended up with frustration using their device.

In the month on December (27th Dec,’2012) I migrated to Noida, during first week of january, I observed the services again because of my changed geographic location, but still there was no improvement in the services ultimately, I decided to completely discontinue the use of the device.

On 15/14 February, logged a complaint to RCOM customer care, for discontinuing the services for my device.
On 16th/17th Feb, I paid some 200 Rupees against the usage charges for the device, for the month of February.

Later on I got the bill of amount Rs:984.18, it includes the rental charges for the whole month of January, wherein I did not use their device and services at all.

I told them on the email communication, that I ‘ll only be paying the amount only for the time for which I have used their services and not for the full month, because there was no action taken on any of my repeated requests to enhance the software or change the device which I was using.

They did not revert to me with any solution or did not tell me about what all are my usage charges and what all is the rent amount included in the bill of Rs:984.18
and without any prior intimation they issued a Pre Litigation in my name.

However, I have replied them, that appearing for this Pre Litigation is not feasible for me as I am out of the state. This is the way RCOM is harassing their customers, with poor services and on top of that, legal notices without intimations or efforts to settle the disputes.

Following is the copy of the letter RCOM issued in my name:
++++++++++++++++++++++++++++++++++++++++++++
DISTRICT LEGAL
SERVICES AUTHORITY, BANGALORE URBAN
PLC NO: 127822
Date: 26/08/2012
“To,
NAME/ADDRESS: SUPREET SINGH/ADD1:NO 8 DOLPHINI PLAZA 3RD CROSS ROOM NO 4
1ST FLOOR CHINNAPPA LAYOUT,KAMMANAHALLI MAIN ROAD BANGALORE,BANGALORE,
PIN:560084
Sub: Pre Litigation Dispute between M/s. Reliance Communication
Infrastructure Ltd. And yourself with respect to Non-Payment of Service
Charges due.
The Applicant, M/s.Reliance Communication Infrastructure Ltd has requested
this Authority to take up the same matter for amicable settlement through
conciliation before the Lok Adalath. Therefore, the Lok Adalath has been
constituted for settlement of the Pre litigation case.
There, you are hereby directed to take the notice and appear before this
Pre litigation Lok Adalath PLC Sitting No:155/2012 on 30.08.12 (THRUSDAY)
between 11:00 a.m. and 3.30 p.m. at the Office of the Deputy Registrar,
City Civil Court Complex, Basement , Behind Cauvery Bhavan ,
Bangalore-01.
To the Notice:
1.The said Notice has forward to consider your grievances and get the
matter settled Amicable in the Lok Adalath.
2.Award given by This Court is deemed to be the decree to the City Civil
Court U/Sec 21 of Legal Services Act 1987, and same is final and binding on
both parties to the dispute
Contact for Clarifications
MR.SRINATH/[protected]
Account No :[protected]
MDN: [protected]
Amount of Rs:984.18
Please Note:-The hard copy of notice sent to the above mentioned address
through post.
++++++++++++++++++++++++++++++++++++++++++++

Please help or assist me in resolving the issue and fine the RCOM for their non responsive customer service and monopoly against customers.

Kind regards,
-Supreet

I have requested to disconnect my data card connection [protected] in customer care on 30th April. The complaint number is[protected]. They said it has been disconnected but still am receiving bill due message. I have called customer care several times but no proper response. I have visited Adyar Reliance world 18th Aug. They said they will send a request mail to someone and the card will be disconnected in a week. But today i have received a message from reliance that i have to make a payment of Rs 438 immediately otherwise they will file a case against me under section 406. Please help to resolve this issue

I had reliance Net-Connect postpaid connection which was disconnected upon my request.

Subscriber Number [protected]

I disconnected my netconnect connection vid request number[protected] DATED:08/08/11 Served by VERSHA BHATIA.

Thereafter I was sent a bill in which charges were post disconnection date. I should not be charged post disconnection.

Kindly revert back the wrong charges post disconnection and close the account.

Kindly look into the matter and resolve the same..

Thanks in advance.

Vikas

SIR, DATE-27 AUGUST 2012

THIS IS TO INFORM YOU THAT I ,KRISHNENDU BASAK(MOB.NO-[protected]).I HAVE A CONNECTION OF RELIANCE MOBILE .

MY COMPLAINT IS THAT ON 26 AUGUST 2012 A SMS CAME FROM RM-58787 WITH A CONFIRMATION OF ACTIVATION OF 'LUV TIPS SERVICE' AT RS 30 FOR 30 DAYS .

RS 30 HAD BEEN DEDUCTED FROM MY ACCOUNT WHICH I HAD NOT ASKED FOR. SOON AFTER THAT I CALL 198(CUSTOMER CARE NO. FOR COMPLAINT) BUT THAT WAS USELESS.

I WANT TO ASK WHY PREPAID CUSTOMERS ARE BEING CHEATED THIS WAY BY RELIANCE MOBILE .

I,THEREFORE,REQUEST YOU TO BE KIND ENOUGH AND PROTECT INTEREST OF THE CONSUMER SO THAT RS 30 TO BE CREDITED TO MY ACCOUNT SOON.




YOURS FAITHFULLY

KRISHNENDU BASAK

C/O BALAI CHANDRA BASAK

VILL-BANSBARI
P.0+DIST-MALDA
WEST BENGAL
MOB.NO-[protected]
EMAIL-basak.[protected]@gmail.com

I am receiving unknown calls from numbers- [protected] and [protected] ,very frequently.
The caller is using much abusive and vulgar language and calling from different number if i am not picking. I failed to connect to reliance customer care for banning calls from those number.
Please do the needful. Urgent.

Hi,

This is Jitendra Toshniwal, I have a reliance number [protected] on which I did a SMS pack recharge for a month only. Today I saw that reliance has automatically debited Rs 39 as auto renew charge of the same SMS pack without my knowledge or my permission.

When I called up customer care to get a refund for the same since I have not used it as then the representative advises "no matter what you do, you would be charged and this money would not be refunded". The customer service Agent was pathetic and no wonder still working in Reliance. I believe that people who do not have any idea of what the customer service is only hired by Reliance.

I have not used the SMS pack till now and would like to get my money back that is everything I want.

Thanks

Sir
As per telephonic talk in above matter with our officer thence i have received massage that your phone talk time activated shortly but till date i have not received my talk time
please send me talk time amounting rs.225/- at your earliest end
thanks and regards
Tarun sharma
mobile no.[protected]

Sir,
with due respect i beg to say that my mobile number [protected] has subscribed the gamesmania service provided by wap.mauj.com and it charges Rs 5 per day and re 1 per day .due to this i am facing too much mental and finance problem by unwanted subscription from " wap.mauj.com//Utp/u1583v2m9937/cddm/c47gm/index.php?page=sub " an unnecessary subscription not done by me.. but they says it was activated by me..and there is an option to deleted.. but there is no such option in any mobile who was suffering by this unnecessary subscription... I'have lost so much money for this unnecessary subscription plz deactivate and waive my deducted money for this service..
Thanking you,
sanjoy maji

HI Sir,

I bought Reliance 3g Data card from Reliance World Store at Shivaji Park on 1st July, 2012. I also paid a sum of 4773/- which included the cost of the dongle(1303 Rs.) and 6 months advance payment (3470/- Rs.) on 01/07/2012. I am also getting calls from reliance store to get the payment sorted out, which i am not liable to pay. Because of this, they also terminated my connection since last 4 days, i.e. since 21/08/2012, without even intimating me. I then called the reliance 3g consumer helpline number[protected], wherein they told that there's no record of my service payment (Rs. 4773) in their payment portal. They then told me to visit the store from where i bought the data card.

When i visited the store, they behaved to me as in I was the main culprit. The service which they provide to us (customers) is kinda pathetic. Also, they never replied to our queries properly. After all this, the services hasn't been started yet by them. It's the third time i am facing this issue, since the time i purchased.

Attached herewith is the pdf file of my payments to Reliance, which would help you to understand our problem.

if you cant provide me the details can u tell me why in the hell it was said to me by your customer care executive that calls to any reliance cdma/gsm is free her name was kalpana.
if you have the recording then please hear that recording in which i had clearly just called for asking the charge which was made after 23rd of july 2012.

and by the way i use vodafone mobile service in which i am being charged at just Rs. 0.30 (i.e. 30paise per minute) why in the hell would i make that call through Reliance in which i m being charged at Rs. 1.20 (i.e. 4 times the charge [0.30x4 = 1.20], if you are not well at mathematics).

So, Stop cheating customer and take a note and listen to the call which was made by me for asking just the cost.



From: "[protected]@relianceada.com" <[protected]@relianceada.com>
To: Sanket Shah
Sent: Saturday, 25 August 2012 2:31 AM
Subject: RE:'Reliance=[protected]'Reference to your e-mail
Dear Sanket,

This is with reference to your e-mail dated August 23, 2012 for your Reliance phone number [protected] regarding requirement of the local call details.

We regret to inform you that Itemized billing facility is inactive in your account. Hence, we are unable to provide you the requested call details and the STD call details is already mentioned in the bill.

We request you to provide us with the following details in order to address your concern about requirement of the bill.

Name of the person who has subscribed for the services.

Any one of the following:

Customer Account Number
Billing Account Number

Any one of the following:

Alternate contact number
Complete address along with the PIN code
Date of Birth

The number xxxxx-xxxxx given by you is Reliance GSM number it is chargeable the call rates is Rs.1.20/- per minute as per your WFL231GJ plan.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Mohammad Shaikh
Officer-Customer Care
Reliance Communications Limited.

For additional product and service related information, you may contact us via any of the following means:

Phone:[protected] from any phone (Toll free) or
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in

You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged.

The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: Sanket Shah
Date: Thursday, August 23, 2012 04:16 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Are you providing service or just want to charge customer with fake responses....?

Are you providing service or just want to charge customer with fake responses....?

I had made a call to reliance customer care after 23rd of July to verify that whether i can make call to reliance mobile (CDMA / GSM) within gujarat is free or not. i was told by some Ms. kalpana regarding that i was having plan no. 231 on my no. 0261 - xxxxxxx and the calls are free on any reliance mobile (CDMA / GSM) within gujarat. Only after that i had made calls to the no. xxxxx-xxxxx. All calls are made after conforming only that these calls are free.

Later the due date was 23rd of August for bill generation. But before that i had pending Rs. 400 amount bill of last month before due date 13th of august. And my services of outgoing call were stopped. so i had called customer care about whats the problem. they told me i had crossed my call charge limit of something around 1250 or 1350, so i need to pay 80% of overdue amount. Later on i had made my payment of Rs. 400 of previous bill. And i was able to made calls. But the issue was about charge laid of approx Rs. 900 as i had made long call on the no. xxxxx-xxxxx only after confirming on customer care.

So needed Phone List for that so again i called customer care, they again and again told me to wait for 23rd of August 2012 for bill generation date. So, I had to called many times regarding that but they told me the same thing again and again. So, I waited till 23rd August 2012 and now today when i made that call for either phone list of amount of bill generated, customer care tells me that bill may be generated but they dont have in their system, and i have to wait for atleast six more days for their system to be updated. What the hell are you working for system or system is working for you, and are you working to provide customer right & full information or just just half & false information........ your services are wrecked..... and your department system is a hell, even you are not ready to take responsibility for just even your department.....

So now what shout i do?

No Regards, No thanks
Sanket Shah

dear sir ,

i am vishwajeet bharti using reliance gsm no.[protected] .
there is a continuous problem of my no. when i recharge my account it was always getting charged by some issues now this time my no. is charged for using internet by my mobile. but it is not used by me.there is a wrong transaction. i want to complan.plz take some action on it .
now this time the balance is charged Rs.65.


Kindly let me know the refund status.
If any clarifications pls call me @ [protected].
or email me
My email id: [protected]@gmail.com

Respected sir/madam
Myself chinmaya parija . My mobile no is [protected](odisha circle).I recharge my number through mobile banking for rs 197.But i donot get 1000 min that u should shown in advartise.I also call to ur customer care officer .But he told that i take a complain & our higher authority will contacted shortly.But after that day the custmer care will not recieve my phone.Pls refund my money that i rechared & pls help me.The mobile no is activated by Gyanaranjan behera,cda,cuttack.

My sim is rejected without any reason and without any information and now customer care executive saying you have to replace the sim and we cant say you the reason of rejection.Please let me know why and how you can reject and activate my sim ASAP.

We raised a request to close reliance netconnect broadband connection in Feb 24 2012 (Complaint number:[protected] and paid the outstanding amount as on that date. We were told that we will be charged till 1st week of March since it takes a week to execute the request. I have been checking the status continuously after that and till date (24th Aug 2012) in Reliance's records, its mentioned as we wanted to migrate to prepaid. We called several times and said we raised termination request and not migration request. Even then, Reliance has been continuously sending bills month after month in spite of raising the issue. We have even written to customer care but to no avail.

The horror is that the billing department has started making threatening calls and have sent us a notice saying if we don't pay for all the months August a consumer complaint would be lodged on us as per some XXX Act of India. We were even told that if we mention the complaint number the outstanding amount would be waived off and the connection would be closed. When we tried to explain to the billing person who contacted us (named Vijay), he says he has no obligation to answer such to these things and that we have to pay. Even in their records it will show that we have not been using it for last 6 months.

It has been a complete mental torture to our family for so many months. Reliance doesn't even have the courtesy to call and sort out the issue depsite the fact that we have been calling them so many times and we didn't get any email response also for the email complaint that we raised. People should abandon such company products who abuse, torture and try to take un-rightful money from the customers and the companies would learn when their business starts going down.

Complaint number:[protected],[protected]

Landline Number : [protected]
Relationship Number:[protected]
Landline RSN/ESN Number: rlgfw[protected]

I had Bought Reliance Landline 2 year before and the service was poor so I disconnected the connection on 9/03/2012 by settling all my dues and depositing instrument at Reliance Web World, Jagatpuri, Delhi. I got the request number for this termination i.e[protected] and also got the receipt from the center. I am also enclosing the receipt that I got from there.

I received a call regarding legal notice from Deep Ram, Reliance Communications saying to pay my dues otherwise legal action will be taken. This letter has hurt me so I kindly I request to take action against the authority for not consulting before calling me regarding legal notice.

Please find the attached Receipt

Regards
Vijay Kedia

Respected Sir,
Reliance smart customer care

I am using the SIM card of Reliance smart G.S.M. service cell phone service . Company is stole my money from my account after the recharge.
i am very fed up .
yesterday 23-08-12 i have recharge top up amount of 55 rupees but in morning amount is disappear from my account .
So please return my amount .
with regards

Pawan kumar yadav

Mobile no. [protected]

this is with reference to the letter received by me from reliance communication bearing ref. no. AUGUST - 3605/3008 on 2/8/2012 reg. non-payment of service charges - final reminder.
my account number is[protected] and the RIM no. [protected].

i anurodh chajjed had taken this dongle under 3 months advance payment scheme on 2.11.2011. i used the dongle for three months and before completion of 3 months on 1.3.2012 i had given a request beforehand to change my 900 plan to 400 plan and iam attaching the request acknowledgement receipt with this mail for your reference. and with this i was under the impression that i will be getting a bill for 400 plan and i was using it till the next bill came which was of 842.70 and not as per plan decided by me. hence on 3.5.2012 i made a payment of Rs.342 as per my desired plan and went to your communication centre at rajkumar road in rajajinagar, bangalore. they told me that the plan which was applied was not available and hence they did not change the plan. they further accepted that they did not inform us about this change and hence sorry for the inconvience. the same day i gave the dongle to Miss. nagaveni your customer care executive at that centre and told her to discontinue or cancel my connection. she kept the dongle with her and told me to give a call after a day or two. but even after 3 to 4 days when i did not receive the call from the centre i again went to enquire and she told us that she has waived off the wrong charge and requested me to continue with the connection with different plan. but i clearly informed that i will not be interested to continue to which she told ok then we will disconnect the connection. then i went believing that she should have done that. but again some calls from your company came that you please continue with the connection to which i clearly declined.

Then to my astonishment i got another bill on 14.6.12 for Rs.923.97 without having dongle with me and without using it. then i went to the same centre and again the same excuse that we have already done the credit adjustment and you will have to pay the remaining amount. but again i clarified and they took again a few days time and told us this problem will be resolved and till that time they have not returned me the dongle neither they informed me the procedure for cancellation of the dongle. and the agony continued of calling on my mobile number for non payment and my clarification for several times. and this did not stop when again the bill was raised for Rs.190.62 on 14.6.2012. then with this again going to the customer care centre and clarifying the details continued for some more days before i received your letter dated 2.8.2012 requesting me to pay the dues or else legal action will be taken.

This was the last nail in the coffin for any customer relationship. when i went to your customer care centre they were not responding to my clarification and miss. nagaveni was even accusing me of talking rash and other stuff, whereas never in my talk for so many times i had used any wrong words or behaved badly.on that day she told me that the customer care executives are not authorized to keep the dongle without cancelling the connection. with this i was convinced that your company name should be RELIANCE MISCOMMUNICATION AND NOT RELIANCE COMMUNICATION.

but one thing i have come to know that customer is always wrong in reliance communication dictionary. if we are stuck with a company like reliance we will only get these legal notice letter. iam also attaching the history of my dongle with this mail for your reference and would demand an explanation about this issue. and beware it is not you who will be going for legal action i will be going to consumer forum first for a mental harassment case against reliance communication and make co accused miss. nagaveni who all the way misguided us and kept us in dark.

hope that with this clarification all doubts are cleared and this harassment will end for me. and i expect a reply asap from your end and that too a positive one.

EVEN AFTER THIS LETTER TO RELIANCE COMMUNICATION THE ISSUE IS THAT I HAVE TO PAY BACK THE AMOUNT. PLEASE SOLVE THIS FOR ME.

regards
anurodh chajjed