Reliance Netconnect Broadband+ — Very Very poor connection Speed & NO response from Customer Care

Reliance Netconnect Broadband+ — VERY POOR CUSTOMER SERVICE

IN ORDER TO SEE DATA USAGE ON RELIANCE NETCONNECT BROADBAND+ INTERNET WE NEED TO REGISTER ON http://myservices.relianceada.com/launchAMSS.do

I did everything but unable to see my rgistered account in my login.

I have raised many requests, sent so many mail, called up many time to customer care.
Customer care people simply place call on hold after 30 mins they will provide ref no.

Above is repeting everytine when I call but no resolution.

Very worst customer care ever I seen

Same experience here. I failed to understand why reliance has updated their webpage recently. Earlier one can easily do payment online once connected without problem. But with this new way where one has to create credentials for login, again user has to get the netaccount confirmed with help of PIN whcih never gets e-mailed to user upon repeated attempts. There is not enough knowledge to cutomer care engineers if called on toll free numbers on how to solve the issue, but they are ready to charge customer hefty fines for late payments.This is ridiculous.

I had purchased one Reliance Netconnect Broadband+ on 6th May 2010. But still I am not getting sufficient speed, some time speed is zero. I had already complained but still it is not rectified. Kindly resolve this at the earliest.

Reliance Netconnect/Broadband+ — Very worst service

Hi,

In my opinion, dont ever go for Reliance Netconnect/Broadband+ connection. It's waste of money.

I am residing @ Chennai-600096 and getting maximum download speed of 16 to 18KBps. But Reliance claims 100% network signal and maximum download speed of 3.1Mbps.

When I called, Reliance Netconnect Customer Care Number, they are saying my area is in congestion list {where, there will be minimal network bandwidth} and it will get resolved on 31st August 2011. But, for last one year I am facing this issue. And due to busy schedule, occasionally I have given complaints. They dont have any record of my previous complaints, and removed from the database without rectifying it & when was my area included in Congestion list and their system is not having facility to pull-out the complaints registered using the Reliance Customer ID. They can get the information only based on "Complaint Number", what a poor system they have. And last 3 months data only be retrieved from the server. They are simply cheating their customers.

They dont have any SLA to send mails from backend team (As per Supervisor Mr.Kalid Anwar) regarding queries. But, they used to send a mail to their customer before 3 days of due date for the payment.

Reliance is simply looting money from their customers without giving proper service.

Don't go for Reliance Netconnect/Broadband+.

Thanks
Chandhar

Reliance Netconnect Broadband+ — Very Poor Download Speed and Customer Service

I Purchased Reliance Netconnect Broadband+ on Corporate Advance Rental Plan for Rs.3300.- with 10GB per month free usage for first 4 months.

After first month on wards Reliance People sending Bills and asking to Pay the Bill Dues, After giving clarification about plan, leaving the issue, again disconnecting the service, when I contact Customer Care, they are saying Bill is Due, so service stopped, after giving plan details, service got connected, this was happened for 2 months, every day struggle.

I never see the connection speed 230 KBPS, and never see download speed more than 256 KBPS.
Very Very Very Poor download speed, When I Buy reliacne people told it connects at 3.1 MBPS and Minimum of 1.0 MBPS.

When I spoke to customer care, they are saying reliance tower near by my home is not supported for high speed, like this they are saying to all of my colleagues, and faced this kind of problems and finally they switched to another service provider.

I suggest my friends strongly, do not take Reliance Data card.

Regards,
Naani.