[Resolved]  Reliance Netconnect Broadband — Getting Bill after termination request

Reliance Netconnect broadband — HIgh BIlling and discontinuation of Service

I took reliance broadband data card with no. [protected] which got activated on 27/04/09. I used this till 3/05/09. On 4th i was unable to use the net facility. I called reliance customer care[protected] and they informed me that i have used internet excessively and my bill is more than Rs. 2100 and hence the services are barred.
Initially i had opted for monthly 10GB plan and till that date i had used 7 GB of net(got from their site) which is not possible. Even then i had a plan up to 10GB o[censored]sage. Next day a reliance call center girl called and told that i have to pay Rs.6100 as my bill.
I am surprised and annoyed.

Ravi, I too am facing the same problem. I got myself activated on the 2.5 GB plan & midway my connection was suspended & I was aked to pay Rs. 5, 160.00. This was just one week ago and today, I find my service disconnected again with Reliance saying that I have used GB worth Rs. 4, 000/- & THAT TOO WITHIN 1 WEEK!
Is there anything we can do about this daylight robbery?

Dear All,
I took new coneecttion from Reliance. From 22-May-09 morning onward it was stop working due to high usage. On 23-May-09, I went to Reliance Web World and I came to know that I have to pay Rs. 5637 (approx). I asked the Reliance executive how much I have to pay so that my data card will start working. He suggested me to pay Rs. 3737, I paid that amount and expecting the service will get resume.

On 23-May-09 service was not get active and on 24-May-09, I again spoke to customer care and I was shocked to know that I had to pay Rs. 10, 523 I have to pay more. They told me that my bill was generated on 22-May-09, below are the my queries:

Why the customer care didn’t inform me on 23-May-09, when I went there to make payment?
How this much o[censored]sage went up?
Since my credit limit was up to Rs.1900, then how this much of amount goes up?
Why my connection didn’t get stop when I crossed the credit limit.
In cell phone if my usage is high I am getting the information, or service is getting stop, then why it didn’t with this connection?
How the unbilled usage got changed from 23-May-09 to 24-May-09.

Reliance Netconnect broadband — Billing, Fraud, Overcharging, Miscommunication

MIS-COMMUNICATION, FRAUD, OVERBILLING BY RELIANCE NETCONNECT

Hi guys,

So here is my experience with reliance net-connect :

Account basics :
Speed : 3.1 mbps ( never saw download speeds greater than 100kbps despite the fact I traveled to 4 different states with the USB dongle..so much for their theory about not being in network area)

Data limit/Billing : 10GB Night + 10 GB Day , Monthly Bill : 1211, Credit Limit :2600

Okay, so the story starts here :

Month of February
1. Connection barred on 17th February due to usage above credit limit.
2. Bill generated for the period from 27th Jan to 26th Feb : Rs. 4513.00
3. My credit limit : Rs. 2600.00
So , I call up customer care and ask them why I have been billed in excess of my credit limit or why I was not informed if my credit limit wasn't raised....Got no explanation other than them blaming it on the "System"

Checkout the bill below in attachments.


Month of March :

1. I get a bill for 27th of Feb to 26th of March even though the connection remained barred. Effectively, I was charged by 1000 Rs. by Reliance for a connection that they themselves barred....meaning that one has to pay the bill yet not use the connection !![/B]


2. I call on 22nd of March and ask my connection to be terminated. I am subjected to a 30 min propaganda lecture by 3 different Reliance employees after finally managing them to accept to close my connection..

Checkout the bill below in attachments.


Month of April
1. I call up on April 12th to check up on my termination request. I am told that my termination request given on 22nd of March was only done on 7th of April and I'd have to keep paying the bill upto 7th of April for a connection that has been disabled by Reliance since February 15th

So, to sum up :

1. I have been made to pay till date for a connection by Reliance which they themselves disconnected on 15th of Feb.

2. My attempt at having the connection disconnected since 22nd of March is yet to yield any result...spoke to a guy called Shashank at their call centre tonight who said I'd have to wait till 27th of April(ie. 40 days ) to check whether my connection has been disconnected for sure....till then I'd billed the monthly bill by Reliance.

3. There are literally 100s of complaints against Reliance Netconnect online...just google Reliance Netconnect Complaints and see for yourself...they just seem to respond with a one line apology (Std Line :We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly )...and thats it ..one can expect to keep getting robbed by them...


I hope to raise this issue at as many forums and blogs as possible so that more people can become aware of the fraud that is being perpetuated by Reliance in the garb of "customer service" ....