Reliance Communications Complaints & Reviews

Respected sir,
My reliance Lapu no [protected]. There seems to be a tendency of not providing easy load by your distributor even after constant requests, this not only affects my business but also of RELIANCE co. please ask your distributor to send his (visit the shop) person daily. Thanking you, 'GEM MOBILES' , shiv Mandir Road, ambarnath (e), thane 421501.

I applied for Reliance broadband connection on 23rd Dec, 2011 and paid Rs. 599 as advance for the same and was promised a connection within 2-5 working days. After crossing the timeline and making a lot of calls to the Reliance customer care and the salesman I came to know that there is no feasibility for the connection in my area.

I was expecting a refund of the advance in a few days, but instead of refund I started getting bills. I called customer and even registered complaints with the nodal office. The bills kept coming.

Now the company has sent me a notice (Ref No: UM/OSC/1475, dated 16th October, 2012) from an advocate to pay Rs. 4336 + notice fees (Rs. 500), threatening to take civil and criminal proceedings against me for the service that I never used.

Customer Application Form No: [protected]

Reliance Account number (as per the notice): [protected]

Sales associates number: [protected] (Venu)

Advocate (who sent notice): R S Umesh[protected][protected]@gmail.com)

I request the forum to help me in taking action against this continuous harassment by the company without providing the service to me

Dear sir,

my number is [protected]
this is very unethical method adopted by reliance company for gsm service.
My account balance has been deducted repetedly automatically by activating vas service on my mobile, while I have not activated any of those service ever.

I also have complained against this to their customer care. Ref ID is[protected], I have been told that this problem will be resolved with in 48hours. But its been aproox.20 days. Nothing happened on that mater.

I think this is some kind of scam done by reliance people. Just think if 30rs deducted from each customer of reliance then, how much they are frodging to customer.

This is not done. Very very worst service I have ever seen.
Shame on this company.

Regarding Reliance Netconnect+ USB dongle No: [protected]. I've bought this on 5-Nov-2012. Before buying this, I asked for Demo dongle to test the network signal. Reliance assured me there is good network in my residential area and refused to give demo. I trusted reliance and bought the dongle. But from the first day, there is poor network and signal is not proper. My complaint[protected] with Reliance was closed in 2 days mentioning in the complaint that their network is at optimum level and it can't be enhanced further. I was not informed about this. Then again I raised a complaint[protected] on 14-Nov-12 and it is closed by Reliance as duplicate without informing me. On 15-Nov-12, they raised a complaint[protected] and it will take 5 days to close. I never got proper responser from Reliance about the issue and the resolution date. They just told it will be resolved soon and asap. I sent many mails to Nodal officer. But I never got any response from him. I called him @[protected] three times, but the automated system answered my call and what I heard is some irritating noise. On 15-nov-12, I talked to Santosh Bhalerao from Reliance and he told me the network issue can not be resolved and he told me to terminate my postpaid connection rudely. I've paid money Rs.2350. But I didnt get the service. I didnt get proper response and support from Reliance.

I have braught Reliance 3G Netconnect Dongle, i was told there is good network in our area.
But there is no network in my area of Reliance, when i call reliance customer care the people there behave rude and never give to the point answer
Nearly every day im calling them i get the same reply "Network will soon be available in my area"
I have post paid service which is also not being converted in prepaid
Please help me
Regads

i have recharged sms pack of 19 rs online frm my account frm paytm site and my order no is 56239898.deduction of 19 rs was done but it was not activate on my mobile.when i called to customer care executive named nilesh dwivedi ,said due to congestion problem it happened but u wait for 4 hrs it would get activated.after 4 hrs i again talked to customer care executive for not activation .a another CCE said this sms pack was only for selected candidate ,i told it was not written on your site plz refund my money or activate other plan on my mobile but he denied and said it is not refundable. plz sir refund my money or activate another plan on my mob.thank you

Dear sir/maidam my mobile no [protected] ,i have not subscribed any VAS excluding caller tune but amount
Rs 20 deducted on 27/10/2012 without my request ,i could not contact with customer care because i was in
roaming at this time ,again Rs 30 deducted from my a/c without my request on 14/11/2012 ,it is very wrong
process ,so please refund my deducted amount

THANKS

I have applied from a postpaid to prepaid conversion and we got a message on 3rd nov,2012 that the number has been migrated to prepaid. After that, we tried to recharge the number but it didn't happen and we got a message that the request cannot be processed. Also, we are unable to make any outgoing calls since then though incoming calls are coming fine. On 14th Nov, we tried calling customer care and some Mr Atul picked the call and told us the system is down and cant help us further. We asked him to transfer the call to floor supervisor but he put us on hold and then the call was transferred to GPRS department. We again called to the customer care and Ms kaanchal More picked the call and gave us the same reply that system is down. Please help us in this regard to activate our number.

my reliance hi speed 1x modem is not working number of times displayed access denied username and password invalid login domain

I have 45 Rs. balance..stil reliance communication is not letting me do sms/call/use of net. and i am having this problem since last one month.also complaining about this to them but no steps have been taken yet.

Sir, Reliance stole my main balance by a wrong way. I have internet balance 655.300 mb but when I use internet my main balance is stole. I complain for this 7- 10 times to reliance customer care & they store my complain & give me some complain numbers[protected],[protected] & they promised me to get back my balance in 48 hours & then take 48 hours but all time level is expire but I don't re- back my balance & this internet problem (Mb not used but main balance is stole) is not resolved. For this problem I can't used Internet for a long days. I have lose my job. Even my customer care option is closed by Reliance, So Sir Please tell me what can I do ??? Please help me as early as possible. Thanks.

Dear Sir,
main Rajesh Kumar Shimla (Himachal Pradesh) se hoon. main reliance ke agent(kapoor enterprises s.c.o.6 seven elevencomplex the mall Shimla, Himachal Pradesh 171001) ke bare mien complaint de raha hoon.Maine Hi-speed 1 x USB Modem AC 8720
Khrida tha.Jiska no.[protected](prepaid data only)tha. Es number ke document jama nahin tha. Fir Reliance net connect no.[protected] per April mein call kiya. Reliance net connect ne Shimla ke agent Kapoor enterprises ka address diya.
Mera home Shimla se 92 km dur hai. Es Karan by post 7 April 2012 ko identity card ki ek photo state copy aur ek application bheji.Application mein request ki gai thi ki letter ki delivery hone per aur any problems hone per call kere.11 April 2012 ko
letter ki delivery hui. Es din 12:00 pm to 12:30 ko kapoor enterprises se call aaya. Kapoor enterprises ne kaha ki photo ki hijarurat hai.maine kaha ki by post document aur photo bheja hoon. April 12G, 2012 ko by post es address per document bheja.April 16,2012
ko maine kapoor enterprises ko 2:00 pm to 3:00 pm ke bich mein es no.[protected] per call kiya.Kapoor Enterprises ne enkar ker diya ki letter ki delivery nahin hui hai aur mere upper hi chilane laga ki ab kya main post office jau. Fir maine request ki
ki letter ki delivery hone per mudhe call ker dena. Aur us letter ke address mein bhi contact number mention tha.Fir maine kuch times wait kiya.Per kapoor enterprises se response nahin aaya. maine socha ki letter missing ho gaya hai.
May,2012 ko maine apne uncle ke paas identity card ki ek photo copy aur photo bheja. Kyonki mere uncle Shimla ja rehe the.Uncle ko call kerne per kaha ki Reliance ki kapoor enterprises ke address per document jama ker diya hai. Fir maine kapoor enterprises ke agent
ko call kiya.Kapoor enterprises ke agent ne kaha ki person ne document jama ker diye hai. Per RSN number ki jarurat hai. Firsms se RSN number bheja. Aur number connect ho gaya.
Maine letter missing ke bare Indian post office mein complaint di.mera complaint no.[protected] hai.Indian post office sereport aa gai hai. 12 April 2012 ko bheja gaya letter 16 April 2012 mein delivery ho chukka tha.Per kapoor enterprises ka agent manna ker raha tha.Jabki maine bhi 16 April 2012 ko call kiya tha.
steps=1.Reliance ke kapoor enterprises ne false kaha ki April 16,2012 ko letter deliver nahin hua hai jab maine es agent ko call kiya.Agar letter mere call kerne ke baad penuche to kapoor enterprises ne call kyon nahin kiya. Jabki kapoor enterprises ke agent serequest ki gai thi ki letter ki delivery hone per contact kere.Jabki agent ke paas contact number tha.
2. Agent ke enkar kerne per hi letter ki inquiry post office se kerni pdi.Kyonki mere aaj tak by post important document missing nahin hua.es tarah se missing hone per koi bhi misuse ker sakta tha.
3.Ager by post document receive ho gaya tha to reliance ke kapoor enterprises ne vo document receive kyon kiya jo mere uncle ne jama karvaya tha.Jabki document same tha aur sab document mein data card ka number mention tha.4.USB Modem AC 8720 ka no.[protected] may 2012 ko hi activate hua tha.Ager RSN number ki jarurat thi to contact kyon nahin kiya gaya
aur mere uncle ko kyon nahin kaha gaya.es parker se false kahne per agent yah bhi kaha sakta hai ki person ne document jama hi nahin karye.yah number mere pita Sheri Nand lal ji ke naam per hai.
5.Ager kapoor enterprises ke agent ke paas mera number phone se delete ker diya tha to two letters ke address mein contact no.tha.6.Es parkar agent ke paas two identity card ki photo state copy aur two photo hai.Es parkar agent ne jis tarah work kiya hai.
us parkar to agent photocopy aur photo ka misused bhi to ker sakta hai.7.Agent abhi bhi false keh raha hai ki mere paas ek photo state copy aur photo hai.17 September 2012 ko Maine[protected] per call kerke case no[protected] liya hai.Mere paas proof ke tour per letter ke
sent kerne ki two chit aur post office ki report hai.Jo President.[protected]@relianceada.com email per scan kerke send kiya hai.4,october 2012 ko[protected] per call kerke complaint ke baare mein pucha.Vahan per agent ne kaha ki enquiry chal rahi hai.17, october 2012 ko fir pucha. Agent nekaha ki action staff ke paas complaint gai hai aur ve aapko call or email
ke dvara solution dege.Mera email change hone per bhi reliance valo ko information di gai thi. 1,2 november[protected] per call kiya vahan ke staff ne kaha ki 18 september 2012 ko complaint solve ho chuki hai.maine report ke liye request ki gai. mere paas response bhi nahin aaya hai. Agent ne report ke liye manna ker di. Dear sir, reliance ke agent hi es
complaint ko dabane ki koshish ker rahe hai. Kai reliance ke agent hi esa ker rahe hai.Shimla reliance store ke member apni galti ko chupaker sab mile hua hai. Shimla store ke every member aur agent apni service ka misuse ker rahe hai.Aur bhi chote agent kai place per document ki service ka misuse kerke customer ke sath baimani ker rahe hai.Agent ke paas puri
facility hone per misuse kerte hai.-jese sim card ke document ka misuse. Identity card ki copy aur photo ko jama kerne per agent en document ki copy nikalke sim card lete hai.Ve khud sim card ko activate kerte hai. Ve reliance, Airtal,tatadocomo etc. agent bhi misuse ker rahe hai. Sim card kisi aur ke naam hoti hai aur use koi aur kerta hai.Document
mein use kerne valo ka naam aur address jarur hona chahiye. Es tarah misuse hone per fasta koi aur hai.ese misuse mein police aur minister hote hai jo misuse kerne valo ko bachate hai.
Meri aapse vinti hai ki en fraud kerne vali company per sakt karvahi kerke customer ko security pardan kere. Mere es document ka bhi koi misuse hone ka koi bhi fayda utha sakta hai.Mere es complaint ki oor aap jarur dhan deker sakt karvahi kerke customer ko security dege.
Main sada aapka aabhari rahuga.
Rajesh Kumar
Shimla
Himachal Pradesh

sir, i am using reliance prepaid CDMA mobile ([protected]) for aprox 8years and every year company wants id prof and my details, is the company missed/ delete all data every year? and now company has stop the services of out going and incoming without any prior notice, it is not possible to submit all documents again and again. Although I submit relevant documents just before one week but they stopped all services. please start again my mobile services as soon as possible.

Dear Sir,

I am using Reliance Broadband connection. Customer ID is[protected]. Landline number is[protected]. I am not satisfied with your services as like Punjab Govt. Electricity supply you go ON & OFF along with them. It appears that you have signed a pact with Punjab Govt that we will shut our servers when you will shut off the electricity supply. Kindly discontinue my connection w.e.f. 17-Nov-2012 as my billing cycle ends on 18-Nov-2012. Kindly send me the bills at the earliest so that I may discontinue my relations with your good self.

I m a customer of Reliance Gsm from the past of 4 years.
My number is [protected].
From the past of 1 week,there is some problem in ur network.
Mostly network gone n mobile show no tower.
Or show less tower through which cal,texting affect.
So help me.
Address: Farid nagar,BHILAI,Durg District

as i bought my reliance data card on 8/11/12(thursday) it is not yet activated.My reliance data card msn no:[protected]

I have been a loyal broadband customer using Reliance for more than 3 years now.

My internet connection and land-line stopped working two weeks back and i have been calling their customer support for numerous times. The only answer i got from them was that it will be fixed in 24 hrs. But i dont how many 24 hrs make them a 24 hr.

The worst part is that my complaint status has been marked as solved even before the complaint is being attended. I have given my 4th complaint for the same problem and there seems to be no urge from their support team to solve my issue.

I have to call the head office of Reliance, which is almost like the customer care service center comes up with the quote that your problem will be rectified by EOD (End Of Day) and asks me what other problems you have. They really have no idea how a customer is suffering and two weeks is not at all a big time for them.

Just a pathetic Service/Customer Support.

My customer ID :[protected]
Contact No : [protected]

Dear Sir,

Dear Sir/Madam,
I purchased a prepaid Reliance GSM SIM card on 15th November 2009 in Bangalore.
My name is Abani Kumar Padhy. My number is [protected]. On last Thursday 1st Nov 2012 my sim is showing an error “SIM CARD REGISTRATION FAIL” when I call to reliance customer care, I got the answer that need to submit my document. But I didn’t get any message or call from reliance to submit the document. I ask customer care with out any information how they disconnect but they don’t have answer and advice me to submit document.
I finally submit the document in GR communication (Reliance communication) Marathali, Bangolore. Karnataka on 5th Nov 2012. but still my number is not activate.
When I raise a complain again they advice me to fill the form and to attaché all the document copy with a photo. So I fill the form and attached all the copy and photo on 5th Nov 2012.

Below list of submitted document in GR communication Bangalore, Karnataka.
1. Passport Xerox copy.
2. PAN card Xerox copy.
3. Voter ID Xerox copy.
4. Filled reliance form
5. One pass photo.

But still my number is not activated.

How and why my number get disconnect with out informing me?
Whenever I call to customer care I didn’t get the correct information?
When my number will be connect?

Could you please tell me why my number is terminated, where as I am using the number continuously.
Before termination you should check my number incoming and out going voice call list.
Per day I am calling more then 4 times and I am receiving more then 9 calls and also I am receiving more then 7 SMS per day.
For your information could you please check the call details on 27th oct 2012 and 28th oct 2012. You will come to know how many calls I did on those 2 days. These two dates are not more then 90 days.


1. On what basis my continues use number was terminated?
2. How you can terminate a continues use number with out any information giving to me?
3. Why reliance customer support advice me to submit document?

My number was disconnected on 1st Nov 2012. Please check my call details before disconnection.



This is reliance fault not mine.
Due to this disconnection I am facing lot of problem on daily basis and also I loosed more money.
So kindly activate the same number as soon as possible.
Complain number[protected]
Thanks & Regards
Abani Kumar Padhy
Alternet Number [protected]
abani.[protected]@gmail.com
Bangalore

Sir, my reliance postpaid mobile number is [protected] i have used reliance post paid sim for one month in june 2012.
They have told me at the time of taking post paid plan that they will give 150 minutes free talk time for every month by taking 199 plan. But they have offered only 83 minutes for the girst time, when i went to reliance communication at arundelpet branch in guntur but response from the exucutive at that branch is very irresponsible so i decided to cancel my sim.i have went to the same branch after that day and asked them to cancel my sim.But they told me that they dont have the right to cancel the sim, they suggested me to call 198 and request them to cancel the sim. So i have called 198 and ask them to cancel my sim, the executive told me that the process will take 1 week to cancel.I said ok. After few days i got a call from reliance executive to my another mobile number and they offered me some rate cutter offers but i said them to cancel my sim then they said ok we will cancel your sim.

After a month i got bill for the second month, then i goto reliance communications branch at arundelpet branch, guntur. They have taken my number and they told me that they will solve my problem. But i have received the next month bill also, some executives called me from vijayawada twice about the payment then i told everything about the sim cancellation then they said they will look after it, but the story repeats again i get the bill for september also.
Today(08/11/2012) reliance executive called me and asked for the due amount, i told him the whole story but he told me that i have to pay the money otherwise they will take legal action against me. Then i called the reliance customer care to solve my problem, he says there is no cancellation request from my side and i have to the bill.The response and attitude of reliance executives towards the customers is very disappointing and awful.
How can i pay the bill without using the sim. Please take proper action on this issue and resolve my problem as early as possible.
Thanking you sir,

[protected](reliance number not in use now)

Dear sir, I use a reliance smart number [protected] (named priyabrata majhi, dhenkanal ) since 2007. Last recharge of my number is 40 rupees & last call time 10.18 pm 12/10/2012. After this date my number automatically register fail without any notice. Pls Help