Reliance Communications Complaints & Reviews

Dear Sir
I am Ashokkumar from Bangalore, 2 year back I used reliance CUG (+91 [protected]) connection for 3 mobile numbers till 1 years after that once day I check the bill they charged my CUG also billed I call customer care for wrong billing the told the amount credited on your next billing, but the only Rs. 250.00 one month credited, so the same month I pay 2500.00 bill amount I inform to the customer care to close the number or transfore to prepaid but they not done any think they making the every monthly billing. Please help me on this issues

Ashokkumar
[protected]
Bangalore

i ported my [protected] to reliance 55 days back.. i submitted my address proof and id proof 3 times in reliance outlets last time i submitted my address proof and id proof in reliance web world kukatpally with CAF number:[protected]. and 12times i gave complaint on this issue but reliance having worst customer acre service so they didn't solve this issue till now.. as per trai rules details will be updated within 7days from date of activation. my sim activated 55days back but till now they didn't update my details so please take action on reliance communications and update my details as soon as possible

Hi,
I am a resident of B1/Janak Puri, New Delhi - 110058. My neighbour has got Reliance Mobile Tower constructed on the terrace.
Through this forum, I want to lodge a complaint against the Reliance as the tower is in the residential area. This is is effecting health of our children & seniors near by & in the colony itself. In addition to this, I would also like to highlight the effect of electromagnetic radiations being emitted from the mobile tower which is a big health hazard for the people living in the vicinity of the tower area...

Kindly shut the tower and help us in maintaining our health.

Regards

I would like to complain against Reliance GSM Kolkata circle that inspite of having a valid 3G service active on my Reliance GSM number my main balance is being deducted and I am having no help from the customer care. No one is registering my complaints for past 28 hours and stating there is a system upgrade. I want to escalate this to the highest level and want a resolution as well and my recharge amounts back of Rs 55 and Rs 50 which have been deducted and also an apology for not attending my calls and not registering any complaint from my phone.

Dear Mr. Sandeep,

After receiving the reply from your office, i dialled customer care blackberry and was informed that mapping is still not done and i will have to go to the Reliance gallery again.

My wife went to the santacruz west gallery where the attendant Mr. Ashok attended her. He had sent the mail on 15th December when i went to the gallery.
He informed me that the black berry will be activated in 3 hours time. He also gave me the Reliance gallery number [protected] where he would give me the feedback. This number is always switched off, which is meant for customers. My wife on asking Mr.Ashok about the gallery fone, he was adamant and rude with her.He told her it is none of your business whether the fone is used or not.

However, on persuading the matter with him, he once again sent a mail for activation of black berry services yesterday but till today my black berry is not activated. I called your blackberry servies customer care on *389,[protected] where the operator did not give me satisfactory reply. i talked to his superior Mr. MOHAMMED HUSSAIN who too was rude with me and told me that he cannot help me and i will again have to go to the gallery.

I am asking you one question, do i have to give up my office timings and visit the gallery again and again? Either Mr.Ashok is not competent to activate the black berry or he is telling lies that he has sent a mail.

What do i do now? You may put yourself Mr. Sandeep in my place and reply me the question.

i am awaiting for your reply immediately.

Regards
Rajendra V Bhatia






> Subject: Your Request No.- - Customercare Blackberry[protected]activation of post paid black berry)-(RE: Your Request No.- Customercare Blackberry[protected]activation of post paid black berry))
> To: [protected]@hotmail.com
> CC:
> Date: Wed, 19 Dec 2012 12:08:42 +0530
> From: Customercare.[protected]@relianceada.com
>
>
> Dear Rajendra,
>
> This is with reference to your e-mail dated December 19, 2012 for given
> Reliance BlackBerry number [protected], regarding BlackBerry handheld.
>
> We apologies to inform you that it will take some more time to resolve the
> mentioned issue. As we have already escalated your issue to concerned team.
>
> As soon as it is done, you will be informed by us.
>
> Assuring you of our best services always.
>
> Thank you for choosing Reliance.
>
> Regards,
>
> Sandeep Nagpure
> Officer-Customer Care
> Reliance Communications Limited
>
>
>
>
>
> IN RESPONSE TO YOUR REQUEST SENT ON: 12/19/2012 at 11:53:07 AM
>
> DEAR MR. SANDEEP NAGPURE,
> I AM VERY MUCH DISTURBED THAT YOUR COMPANY IS NOT ABLE TO TAKE ANY ACTION
> ON MY PROBLEM.
> I AM NOT ABLE TO UNDERSTAND WHY IT TAKES A LONG TIME FOR ACTIVATING BLACK
> BERRY SERVICES.
>
> I WOULD LIKE TO DRAW YOUR ATTENTION THAT IF THE SERVICES ARE NOT RESTORED
> BY TODAY EVENING, I SHALL HAVE NO ALTERNATIVE BUT TO SWITCH OVER TO OTHER
> MOBILE SERVICES PORTABILITY.
>
> MY SON HAS ALREADY SWITCHED TO OTHER MOBILE SERVICES DUE TO LACK OF
> RESPONSE FROM YOUR COMPANY.
>
> AWAITING FOR YOUR REPLY IMMEDIATELY.
>
> REGARDS
> RAJENDRA V BHATIA
>
> > Subject: Your Request No.- Customercare Blackberry[protected]activation of
> post paid black berry)
> > To: [protected]@hotmail.com
> > CC:
> > Date: Tue, 18 Dec 2012 13:49:50 +0530
> > From: Customercare.[protected]@relianceada.com
> >
> >
> > Dear Rajendra,
> >
> > This is with reference to your e-mail dated December 18, 2012 for given
> > Reliance BlackBerry number [protected], regarding BlackBerry handheld.
> >
> > We apologies to inform you that it will take some more time to resolve
> the
> > mentioned issue. As we have already escalated your issue to concerned
> team.
> >
> > As soon as it is done, you will be informed by us.
> >
> > Assuring you of our best services always.
> >
> > Thank you for choosing Reliance.
> >
> > Regards,
> >
> > Sandeep Nagpure
> > Officer-Customer Care
> > Reliance Communications Limited
> >
> >
> >
> >
> >
> > IN RESPONSE TO YOUR REQUEST SENT ON: 12/18/2012 at 01:16:08 PM
> >
> > Sub: Activation of my Black Berry from Prepaid to Post paid
> >
> > Name: Rajendra V Bhatia
> > Reliance CDMA mobile number: [protected]
> >
> > Dear sir,
> >
> > I had given request on 8th December for converting my Black berry mobile
> > number from pre-paid to post paid.
> > The post paid activation of my telephone number has taken place but the
> > conversion of Black berry services are not activated yet.
> > I visited your gallery and they informed me that the same wiill be
> > activated soon.
> >
> > I called your customer service on 15th December, again on 17th
> December,and
> > Black berry customer service and they gave me the same reply to visit the
> > gallery as the mapping of my mobile is not done.
> >
> > Yesterday I visited your gallery at Khiranagar Santacruz West @ 7.30 pm,
> i
> > informed the concerned person that the mapping of my mobile is not done.
> He
> > at once called your office and sent a mail to activate the black berry
> > services by doing the mapping. He informed me that it will take 3 hours
> to
> > activate the black berry services.
> >
> > I again called up your number[protected] and i was informed that your
> > office doesnt show that my number shows black berry fone.
> > I was informed that i should visit the gallery once again.
> >
> > I want to ask a question, how many times should i visit your gallery
> > leaving my office and take leave for such a small thing?
> >
> > In view of this, i am very upset that i am not getting a response from
> your
> > office from any one.
> > I request you to do the needful or else I will have not alternative but
> to
> > go to the media and inform them that a company claiming to be the world
> > best company is not able to activate a small instrument known as Black
> > berry.
> > Awaiting for immediate action.
> >
> > Regards
> > Rajendra V Bhatia
> >
> >

Bill Waiver, slow speed

Dear ,
User Id no. : [protected] (Dongale User id)
i have buy[protected] to till date speed is slow (not getting like highspeed plan)
SO PLEASE my Legal Demand is Solve my issue Othewise Bill Waier

Customer Officer Mr.Joginder said to me:
As per your account details, the internet usage was found in the statement period[protected] to[protected]; hence, we are unable to provide the waiver.

MY SIDE IS:-
i used Service , but i have not get Promising SPEED. i am really shocking why you not agree speed is slow as my plan
Customer paid full amount (of service) 750 .RS and you provide me like 250 Rs service. please tell me IS IT OK ??????

Example: Suppose you buy or paid a 10 lack rupees for CAR (mahindra XUV 500) and you get 2 lack rupes CAR (like NANO) are you happy with this ??

this example normal person also Understand ( WHAT I PAID N WHAT I GET)
so Mr.Joginder Singh why you not understand a simple think
Joginder Singh
Officer-Customer Care
Reliance Communications Limited

--
Regards
Chetan K.

Hi Sir,

I have reliance prepaid mobile ([protected]) always diduct balance my mobile without information, I am not able to do any emergency call. I am facing lot of problem using this service. So I request to you take any action.

Regards

from starting onward"s i have use reliance no.my first no.is [protected] in this no.i have face many problem like balance deduction and when i call to reliance executive he give only funny statement that you have activated sms alert,astrology news etc finally i decided to block this number.today i am facing same problem from my second reliance number.from begging to today company have reduce my 500 rs balance for without any reason

This is to bring to your kind notice that my telephone connection
bearing number[protected] and USER ID[protected] was terminated
without any information and without my consent. We have not placed any
request for the disconnection / termination from our side. We are
facing great difficulty in carrying our operations. we have losing business in this paired connection termination date 23/10/2012

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To,
The Head Office,
Reliance Communications,
Mumbai,

Sub: Complaint regarding the wrong information provided by the customer care person and the store person.



Dear Sir/ Madam,

I gurpreet singh virdi mobile no : [protected] wanted an internet pack to be activated on my no, I went to a reliance store in Sadar, Nagpur. And recharged with 98 /- internet pack on which I was about to get 3 gb data, before recharging I called in your call center and asked them about the value pack , and also the store lady, they both said that it will work, but that was not done. When I called back the call center to check the availaibility, they said that the acc is not yet recharged. The store lady said that the amount cannot be refunded. It caused a lot of mental harrashment and stress.
Your company is not at all supportive and it has got no professionalism, the staff is 3rd grade in terms quality and they are not at all trained well to deal with customers.



Gurpreet Singh Virdi
Mumbai

in whole amritsar there is a speed issue......whe we connect we get a good speed bt after 10 mins of connectivity speed goes down and even browsing becomes impossible. Than after reconecting again 10 min speed is good..than same speed down problem.....speed goes down.....plz solve this problem...This problm is around whole amritsar......bt i am not understanding why nobody is complaining....In day time I get 1MB download speed thn decreasd to 200KB bt at night it comes down to 2-5 KB per second.....

I have properly terminated the connection in the month of september,2012 after paying all the due amount till the terminated date and still im being sent mails with bills showing unbilled amount and demand notice.
The reason I terminated the connection is due to poor technical service and customer care.
But even after legal termination,torchuring through mails.
This is high unbearable.
My data card number is [protected] and my mobile number is [protected].
Please resolve this issue immediately

Dear Team,
I want to submit a complaint & inform you about Reliance poor communication gap or unmanageable services which I faced. I am using reliance (No. -[protected]) postpaid 440 plan and now I want to migrate this service in prepaid (Convert postpaid in prepaid). Now I want to convert this number ([protected]) in prepaid. For this I already visited in customer care of reliance which is in Thatipur, Near petrol pump, GWALIOR (Vishnu) at dated 08/12/2012 & filled a migration form. I have already paid my all amount in advance. After this process customer care told me it will convert in 5 days but 10 days have been left , its still running in postpaid. I have complaint many time in reliance customer care from my mobile, they all time taking 48 hours time for resolutions and after 48 hours no buddy inform or call me, every time I have to call at reliance. I am attaching my all voice conversation in this mail (play in VLC). Now customer care says YOUR PLAN 440 IS NOT ELIGIBLE FOR MIGRATION. (No buddy in customer care describes me in detail.)
Reliance is not able to convert postpaid in prepaid, so how can I solve my issue. I have already paid much more to reliance now I want to convert my number in prepaid. I will take legal action for this if reliance not supporting me.
Kindly help me.

I want to ask from Reliance :-
Why u can’t migrate my number in prepaid?
Why you not describe me in detail about this issue?
No buddy call back me or inform me about my issue , every time I have to call…. , Why every time I call reliance ?
My all friends able to migrate postpaid connection in prepaid but why I m facing this issue?


Regards,
Naveen Ahuja
Laka ka bazaar,
Lashkar, Gwalior
Mob- [protected] / [protected]

Hello,

I had recharged my number's for 59rs by watching a add or offer in Internet which state that if we recharge for 59 we will be getting a benefit of 200 L/N SMS free for 90 days! But where in on both the numbers am getting only 100 free SMS after that its charging 1rupee per SMS, for which i called for your service 198 the executive who was on call was telling that only 100 sms are free not 200 hundred for which i have received a sms stating that i will able to enjoy the benefit of 200 sms per day for the above mentioned offer, But when your executive was noncommunicable to give service he told me that its only 100 sms has been approved from Govt per day so we cant do anything and the most pain full thing is when i asked him to transfer the call to the manager he made me waited for 10-15 mins on line and after that he has given to some other executive next to him and after the conversation he is telling he is not the manager which was not at all professional. If it is only 100 sms approved by Govt we will not be charged 1rupee for the 101st sms instead we will receive a sms stating you have crossed your daily limit and we will not be able to send sms after that which i agree.
And its not a matter of 59 rupees but i feel cheated for the same and before this you can check the record of both my numbers that how many times you peoples have been refunded the money back for which un usable services activated by you and after calling you peoples for 100 times you will refund the amount.


I need my refund else i need 200 SMS free as mentioned below.

Note : If am not wrong only your executives are telling only 100sms approved by Govt were as it is 200 for all the networks.

Regards

Sadiq Ahmed.
[protected].

dear rim team what is solution regarding this complaint
Thanks
Rajesh Gurjar
Mo.No.[protected]
_________________________________________*From:* "[protected]@relianceada.com" <[protected]@relianceada.com>
*To:* Rajeshgurjar7 <[protected]@yahoo.in>
*Sent:* Wednesday, 17 October 2012 2:32 PM
*Subject:* RE:'Reliance=[protected]'Reference to your e-mail.

Dear Mr. Rajesh,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding refund issue.

We regret for the inconvenience caused in this regard. Kindly note that, your issue has been forwarded to concern team for further assistance and the team will respond to your query shortly. So, we kindly request you to wait till the process completes.
Your co-operation and patience in this regard will be highly appreciated.

Assuring you of our best services always.

Thank you for choosing Reliance, India's No.1 Network.

Warm regards,

Saranya T
Officer - Customer Care
Reliance Communications Limited.
For further details, you may contact us via: Web-sitewww.rcom.co.in
Email [protected]@relianceada.com
Customer care no.(query)*333 (Chargeable at 0.50/ 3 min)
Customer care no.(request and complaint)198 (toll free)
Customer care no(any other phone[protected]Prefix STD code with 30333333, other than four metro locations)
CDMA prepaid account balance – Inquiry no.*225 (Toll free) from your Reliance Mobile
-----Original Message-----
From: Rajeshgurjar7 ([protected]@yahoo.in
)
Date: Tuesday, October 16, 2012 02:27 PM
To: [protected]@relianceada.com
([protected]@relianceada.com
)
Subject: Fw: RE: Reference to your e-mail
Deae cust car . what is solution belov complain no

Sent from Samsung Mobile


-------- Original message --------
Subject: RE:'Reliance=[protected]'Reference to your e-mail
From: "[protected]@relianceada.com" <[protected]@relianceada.com>
To: Rajeshgurjar7 <[protected]@yahoo.in>
CC:


Dear Mr. Guejar, Thank you for contacting Reliance Customer Care. This is with reference to the e-mail regarding security deposit issue for your Reliance Number [protected]. We apologize for the inconvenience caused in this regard. Kindly note that your concern regarding refund issue has been registered vide service request ID[protected] and the same will be resolved within 72hrs. Hence, we kindly request you to wait until this issue resolves. Assuring you of our best services always. Thank you for choosing Reliance. Warm regards, Mohanaram GOfficer - Customer Care.For further details, you may contact us via: Web-sitewww.rcom.co.in
Email [protected]@relianceada.com
Customer care no.(query)*333 (Chargeable at 0.50/ 3 min)
Customer care no.(request and complaint)198 (toll free)
Customer care no(any other phone[protected]Prefix STD code with 30333333, other than four metro locations)
CDMA prepaid account balance – Inquiry no.*225 (Toll free) from your Reliance Mobile
-----Original Message-----
From: Rajeshgurjar7 ([protected]@yahoo.in
)
Date: Friday, September 28, 2012 04:54 PM
To: [protected]@relianceada.com
([protected]@relianceada.com
)
Subject: Fw: RE: Reference to your e mail name rajwsh gurjar adr. 80 mayur nagar near satguru hardwear musakhedi indorealter no.[protected] [protected]comp. regard. no [protected]comp. seq. dwposit amount not refund till date


rajesh guejar


-------- Original message --------
Subject: RE:'Reliance=[protected]'Reference to your e mail
From: "[protected]@relianceada.com" <[protected]@relianceada.com>
To: Rajeshgurjar7 <[protected]@yahoo.in>
CC:


Dear Mr.Rajesh,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding the service related issue.

We regret for the inconvenience caused in this regard.

To assist you better, we request you to forward the following details to us at the earliest:
* Name
* Address
* Date of birth
* Alternate contact number, if any
* Best time to contact you on the alternate number
* Exact nature of query/complaint/requestThese details will be helpful for us to address your query effectively. Your co-operation and patience in this regard will be highly appreciated. Assuring you of our best services always. Thank you for choosing Reliance. Warm regards,

Samgamesan K K
Officer - Customer Care
Reliance Communications Limited. For further details, you may contact us via: Web-sitewww.rcom.co.in
Email [protected]@relianceada.com
Customer care no.(query)*333 (Chargeable at 0.50/ 3 min)
Customer care no.(request and complaint)198 (toll free)
Customer care no(any other phone[protected]Prefix STD code with 30333333, other than four metro locations)
CDMA prepaid account balance Inquiry no.*225 (Toll free) from your Reliance Mobile

-----Original Message-----
From: Rajeshgurjar7 ([protected]@yahoo.in
)
Date: Wednesday, September 26, 2012 04:33 PM
To: Rajeshgurjar7 ([protected]@yahoo.in
); [protected]@relianceada.com
([protected]@relianceada.com
)
Subject: Fw: comp. mo no [protected]
dear rim team i am doing comp. cunsumwr care kyonki hindi apki samaz me nahi aati

rajesh guejar


-------- Original message --------
Subject: Fw: comp. mo no [protected]
From: Rajeshgurjar7 <[protected]@yahoo.in>
To: Rajesh Gurjar <[protected]@yahoo.in>,"[protected]@relianceada.com" <[protected]@relianceada.com>
CC:


bos i think al is sleep al time i have to send trai also


Sent from Samsung Mobile Dear sir my self rajesh gurjar i haveone postpaid conection rim no is [protected]
i full payment paid my bill but my sequrity deposit against postpaid sim not refund till date i am dping a lot of timem mail but no body reply me pz refund with compantion thanx my co no [protected]

I previously used a reliance 3g and found the speeds pretty good except it disconnects sometimes but never the less a worthwhile deal, though coverage miserable in many areas in mumbai

I decided to purchase one from their site, that was my worst mistake. A representative came and collected all my documents and verified them with the originals. Subsequently I received an SMS my datacard is activated after 3 days.

The datacard however was not activated. I contacted their miserable customer support and they told me they cant do anything, contact the person who collected the details or visit your nearest web world. I did both the person who
collected my documents mentioned he’s just on contract and his job ends once the docs are submitted to the verification department and he receives my datacard mobile no. Similarly the web world tells me they cant do anything

On the top of it this was their great Customer Support Floor Manager Sudha Nair who adviced me on this issue. Later she tells me to visit the web world again and this time it will be sorted out. Apparently at the web world she tells me "I am sorry sir I cannot do anything from my end...." She just waisted my whole day and nothing was accomplised...

This is the customer service at reliance. If you got patience then go in for Reliance Datacards.

I have 2GB plan since almost 1.5 years. I always get a bill of around 550 every month, This month they have added bill for additional usage and sent me the bill amount of 1028. I called them to enquire but they says that you have used additional services.
I assured them that I have not used. But they have no answers.
I will not pay the bill until I get the detailed bill of my usage.

Broadband number: [protected]

My number is [protected]. This is the third instance now. There is deduction from my account automatically. I am fed up with this kind of service and just bounded on it because i have a good reliance connection circle.Customer care number is unresponsive.Tried contacting customer care many times but failed. I want refund of my money and assurance that no such deduction will happen in future.

Hi, My Mobile Number is [protected].. Someone using my mobile and did sms from it.Could you please send me message details and content.
Thanks. My email is [protected]@gmail.com