Reliance Communications Complaints & Reviews

I have properly terminated the connection in the month of september,2012 after paying all the due amount till the terminated date and still im being sent mails with bills showing unbilled amount and demand notice.
The reason I terminated the connection is due to poor technical service and customer care.
But even after legal termination,torchuring through mails.
This is high unbearable.
My data card number is [protected] and my mobile number is [protected].
Please resolve this issue immediately

Dear Team,
I want to submit a complaint & inform you about Reliance poor communication gap or unmanageable services which I faced. I am using reliance (No. -[protected]) postpaid 440 plan and now I want to migrate this service in prepaid (Convert postpaid in prepaid). Now I want to convert this number ([protected]) in prepaid. For this I already visited in customer care of reliance which is in Thatipur, Near petrol pump, GWALIOR (Vishnu) at dated 08/12/2012 & filled a migration form. I have already paid my all amount in advance. After this process customer care told me it will convert in 5 days but 10 days have been left , its still running in postpaid. I have complaint many time in reliance customer care from my mobile, they all time taking 48 hours time for resolutions and after 48 hours no buddy inform or call me, every time I have to call at reliance. I am attaching my all voice conversation in this mail (play in VLC). Now customer care says YOUR PLAN 440 IS NOT ELIGIBLE FOR MIGRATION. (No buddy in customer care describes me in detail.)
Reliance is not able to convert postpaid in prepaid, so how can I solve my issue. I have already paid much more to reliance now I want to convert my number in prepaid. I will take legal action for this if reliance not supporting me.
Kindly help me.

I want to ask from Reliance :-
Why u can’t migrate my number in prepaid?
Why you not describe me in detail about this issue?
No buddy call back me or inform me about my issue , every time I have to call…. , Why every time I call reliance ?
My all friends able to migrate postpaid connection in prepaid but why I m facing this issue?


Regards,
Naveen Ahuja
Laka ka bazaar,
Lashkar, Gwalior
Mob- [protected] / [protected]

Hello,

I had recharged my number's for 59rs by watching a add or offer in Internet which state that if we recharge for 59 we will be getting a benefit of 200 L/N SMS free for 90 days! But where in on both the numbers am getting only 100 free SMS after that its charging 1rupee per SMS, for which i called for your service 198 the executive who was on call was telling that only 100 sms are free not 200 hundred for which i have received a sms stating that i will able to enjoy the benefit of 200 sms per day for the above mentioned offer, But when your executive was noncommunicable to give service he told me that its only 100 sms has been approved from Govt per day so we cant do anything and the most pain full thing is when i asked him to transfer the call to the manager he made me waited for 10-15 mins on line and after that he has given to some other executive next to him and after the conversation he is telling he is not the manager which was not at all professional. If it is only 100 sms approved by Govt we will not be charged 1rupee for the 101st sms instead we will receive a sms stating you have crossed your daily limit and we will not be able to send sms after that which i agree.
And its not a matter of 59 rupees but i feel cheated for the same and before this you can check the record of both my numbers that how many times you peoples have been refunded the money back for which un usable services activated by you and after calling you peoples for 100 times you will refund the amount.


I need my refund else i need 200 SMS free as mentioned below.

Note : If am not wrong only your executives are telling only 100sms approved by Govt were as it is 200 for all the networks.

Regards

Sadiq Ahmed.
[protected].

dear rim team what is solution regarding this complaint
Thanks
Rajesh Gurjar
Mo.No.[protected]
_________________________________________*From:* "[protected]@relianceada.com" <[protected]@relianceada.com>
*To:* Rajeshgurjar7 <[protected]@yahoo.in>
*Sent:* Wednesday, 17 October 2012 2:32 PM
*Subject:* RE:'Reliance=[protected]'Reference to your e-mail.

Dear Mr. Rajesh,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding refund issue.

We regret for the inconvenience caused in this regard. Kindly note that, your issue has been forwarded to concern team for further assistance and the team will respond to your query shortly. So, we kindly request you to wait till the process completes.
Your co-operation and patience in this regard will be highly appreciated.

Assuring you of our best services always.

Thank you for choosing Reliance, India's No.1 Network.

Warm regards,

Saranya T
Officer - Customer Care
Reliance Communications Limited.
For further details, you may contact us via: Web-sitewww.rcom.co.in
Email [protected]@relianceada.com
Customer care no.(query)*333 (Chargeable at 0.50/ 3 min)
Customer care no.(request and complaint)198 (toll free)
Customer care no(any other phone[protected]Prefix STD code with 30333333, other than four metro locations)
CDMA prepaid account balance – Inquiry no.*225 (Toll free) from your Reliance Mobile
-----Original Message-----
From: Rajeshgurjar7 ([protected]@yahoo.in
)
Date: Tuesday, October 16, 2012 02:27 PM
To: [protected]@relianceada.com
([protected]@relianceada.com
)
Subject: Fw: RE: Reference to your e-mail
Deae cust car . what is solution belov complain no

Sent from Samsung Mobile


-------- Original message --------
Subject: RE:'Reliance=[protected]'Reference to your e-mail
From: "[protected]@relianceada.com" <[protected]@relianceada.com>
To: Rajeshgurjar7 <[protected]@yahoo.in>
CC:


Dear Mr. Guejar, Thank you for contacting Reliance Customer Care. This is with reference to the e-mail regarding security deposit issue for your Reliance Number [protected]. We apologize for the inconvenience caused in this regard. Kindly note that your concern regarding refund issue has been registered vide service request ID[protected] and the same will be resolved within 72hrs. Hence, we kindly request you to wait until this issue resolves. Assuring you of our best services always. Thank you for choosing Reliance. Warm regards, Mohanaram GOfficer - Customer Care.For further details, you may contact us via: Web-sitewww.rcom.co.in
Email [protected]@relianceada.com
Customer care no.(query)*333 (Chargeable at 0.50/ 3 min)
Customer care no.(request and complaint)198 (toll free)
Customer care no(any other phone[protected]Prefix STD code with 30333333, other than four metro locations)
CDMA prepaid account balance – Inquiry no.*225 (Toll free) from your Reliance Mobile
-----Original Message-----
From: Rajeshgurjar7 ([protected]@yahoo.in
)
Date: Friday, September 28, 2012 04:54 PM
To: [protected]@relianceada.com
([protected]@relianceada.com
)
Subject: Fw: RE: Reference to your e mail name rajwsh gurjar adr. 80 mayur nagar near satguru hardwear musakhedi indorealter no.[protected] [protected]comp. regard. no [protected]comp. seq. dwposit amount not refund till date


rajesh guejar


-------- Original message --------
Subject: RE:'Reliance=[protected]'Reference to your e mail
From: "[protected]@relianceada.com" <[protected]@relianceada.com>
To: Rajeshgurjar7 <[protected]@yahoo.in>
CC:


Dear Mr.Rajesh,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding the service related issue.

We regret for the inconvenience caused in this regard.

To assist you better, we request you to forward the following details to us at the earliest:
* Name
* Address
* Date of birth
* Alternate contact number, if any
* Best time to contact you on the alternate number
* Exact nature of query/complaint/requestThese details will be helpful for us to address your query effectively. Your co-operation and patience in this regard will be highly appreciated. Assuring you of our best services always. Thank you for choosing Reliance. Warm regards,

Samgamesan K K
Officer - Customer Care
Reliance Communications Limited. For further details, you may contact us via: Web-sitewww.rcom.co.in
Email [protected]@relianceada.com
Customer care no.(query)*333 (Chargeable at 0.50/ 3 min)
Customer care no.(request and complaint)198 (toll free)
Customer care no(any other phone[protected]Prefix STD code with 30333333, other than four metro locations)
CDMA prepaid account balance Inquiry no.*225 (Toll free) from your Reliance Mobile

-----Original Message-----
From: Rajeshgurjar7 ([protected]@yahoo.in
)
Date: Wednesday, September 26, 2012 04:33 PM
To: Rajeshgurjar7 ([protected]@yahoo.in
); [protected]@relianceada.com
([protected]@relianceada.com
)
Subject: Fw: comp. mo no [protected]
dear rim team i am doing comp. cunsumwr care kyonki hindi apki samaz me nahi aati

rajesh guejar


-------- Original message --------
Subject: Fw: comp. mo no [protected]
From: Rajeshgurjar7 <[protected]@yahoo.in>
To: Rajesh Gurjar <[protected]@yahoo.in>,"[protected]@relianceada.com" <[protected]@relianceada.com>
CC:


bos i think al is sleep al time i have to send trai also


Sent from Samsung Mobile Dear sir my self rajesh gurjar i haveone postpaid conection rim no is [protected]
i full payment paid my bill but my sequrity deposit against postpaid sim not refund till date i am dping a lot of timem mail but no body reply me pz refund with compantion thanx my co no [protected]

I previously used a reliance 3g and found the speeds pretty good except it disconnects sometimes but never the less a worthwhile deal, though coverage miserable in many areas in mumbai

I decided to purchase one from their site, that was my worst mistake. A representative came and collected all my documents and verified them with the originals. Subsequently I received an SMS my datacard is activated after 3 days.

The datacard however was not activated. I contacted their miserable customer support and they told me they cant do anything, contact the person who collected the details or visit your nearest web world. I did both the person who
collected my documents mentioned he’s just on contract and his job ends once the docs are submitted to the verification department and he receives my datacard mobile no. Similarly the web world tells me they cant do anything

On the top of it this was their great Customer Support Floor Manager Sudha Nair who adviced me on this issue. Later she tells me to visit the web world again and this time it will be sorted out. Apparently at the web world she tells me "I am sorry sir I cannot do anything from my end...." She just waisted my whole day and nothing was accomplised...

This is the customer service at reliance. If you got patience then go in for Reliance Datacards.

I have 2GB plan since almost 1.5 years. I always get a bill of around 550 every month, This month they have added bill for additional usage and sent me the bill amount of 1028. I called them to enquire but they says that you have used additional services.
I assured them that I have not used. But they have no answers.
I will not pay the bill until I get the detailed bill of my usage.

Broadband number: [protected]

My number is [protected]. This is the third instance now. There is deduction from my account automatically. I am fed up with this kind of service and just bounded on it because i have a good reliance connection circle.Customer care number is unresponsive.Tried contacting customer care many times but failed. I want refund of my money and assurance that no such deduction will happen in future.

Hi, My Mobile Number is [protected].. Someone using my mobile and did sms from it.Could you please send me message details and content.
Thanks. My email is [protected]@gmail.com

i have a reliance net connect broadband+ but i lost my data card number so kindly mail me.., My mail ID is [protected]@gmail.com. Details are as follows.
MODEL NO:EC1260
RSN: RHWCDB[protected]
SKU: CDHW05Z1
S/N:Z44CSB[protected]

I made my reliance cdma mobile no to reliance gsm on 29 nov 2011. It was ported on 8-12-12 but still when i insert my gsm sim in phone it shows invalid sim card when i try to call it shows unable to connect and when i try from other no it says please check no you have dialed. My mobile no is [protected] on which port was done. I request to activate my sim immediately. My email id is [protected]@gmail.com

I had a reliance number two years back, on which the plan I took had reliance to reliance calls free.
I got my bill in the month of January 2011 and that had an amount I didn't expect, upon asking reliance for what i'm being charged they had no answer. They again generated another bill in January, that again had me charged heavily. Again the only calls I used that number for was reliance to reliance which were supposed to be free.
When I approached the reliance people they didn't have the details as to for what i'm being charged. And now they're sending me legal notice and what not make that payment of 3000 rs. I'm not going to pay this amount as till date I don't know what I was charged for (the bills were not itemized inspite of my multiple requests).
Can someone help me get this sorted out please. I had tried my best to get in touch with the reliance officials that time and they were all hanging up on me, upon my questions. And now they've woken up after two years and troubling me. Please help!

My brother has recharged his Reliance pre-paid connection for Rs.150 on 10th Dec 2012 @ 11.30 a.m. and amount was automatically recharge balance Rs.150 diminished and got SMS that the amount has been reversed.

We checked the Reliance Showroom which is available at Muthialpet, Gandhi Street, Near police station [regularly recharging here only for several months] and they are not responded properly, they asked us to check with customer care, we tried to check with Customer care for past two days several times, but we cannot reach Customer care executive till date.

May we know, what happened to that recharged amount of Rs.150.

Mobile Number is[protected]

My name is D. Hari Prasad,
I am using Reliance GSM mobile, no. [protected].

I called to this no. [protected] on 10/12/2012 at 3.45 PM and I talked for 15mins, and then I called other several numbers and those are as follows [protected], [protected],[protected], [protected], [protected]. I called these numbers before 4.30 and after every call message balance was being displayed except for the first number which I had dialed at 3.45 PM.
At 4.30 PM I got a message from Reliance that Last call charge for 1.30 mins was RS 28.
Logically I cannot call another number in between 3.45 PM to 4.30 PM if I am talking to a person. The dialed history displays that I have called other numbers as well.
So my question is how Reliance GSM services has deducted my money when I was not on call for 1hr and 30 mins.
I called to the customer service and they simply neglected that it is not their fault. They denied to refund the amount back.

Hi

I am very upset with Reliance communications. I bought a Data card from reliance which for no reason stopped working after a while. I went to the retail outlet from where i got it and they refused to even talk to me, finally someone from reliance came(who seemed like a senior) and told me that my data card was bad and i had to get a new one. i told them that it was in warantty period and that i want a new one or a refund.

they said that reliance never took back any defective goods once sold. There was another lady who also came in with a phone she got from reliance and which also stopped working after a while - and they refused to alter that as well.

Whereas in case of Tata Indicom, used by friend, had a same problem and the same was easily replaced.

reliance seems to be doing a grand money making game by selling low quality products to its consumers and forcing them to buy dongles again and again.

My friends told me to file a consumer complaint but the tiring job of going from court to court held me from doing so; i however, disconnected the service.

Now I have a major concern as men from Reliance Communications have started calling me time and again and demanding money from me.

Reliance I did a mistake of a lifetime of buying a faulty datacard from you and rather than getting it replaced I am getting harrased by gong man every now and then.

Please help and tell me what to do.

Hi,

I have a Reliance prepaid connection in my mobile phone and have been using it for a quite long time. Its really disgusting after the prepaid balance gets deducted frequently for the services I have never requested and also I came to know that this has been going on for other customers as well.


I will be really thankful if I could get a dynamic legal adviser to sue Reliance and I am willing to spend a good amount of money to get my things done in time.

Thanks,
Vikram
[protected]@gmail.com

Last Month I purchased a prepaid 3G connection from Reliance Communication. The purchase price was Rs 600/= and the MDN no of the 3G SIM is [protected]. According to this plan I will get 6GB for 3 months (2GB each month). The first month I got 2GB data from Reliance. After the completion of 1st month period (30days) I noticed that my 3G connection is not working, so I contacted the local customercare office of Reliance Communications at Fortune...

Dear Sir,
My name is Rahul, i am the customer of Reliance Netconnect services, on 5th Dec 2012 i did a recharge of 800 Rs. for my data card having number [protected] and before doing recharge i called to reliance customer care department and asked if there is any network related issue in my area, firstly they told me that there is no network issue in my area and i can do recharge and the guy i spoke with assured me that i will receive 200 + kbps speed after doing recharge... The moment i did my recharge i m getting ZERO speed and most of the time no connectivity...then i called again and launch a complaint regarding that (Complaint No.[protected] then they started telling me that my area comes under network problems when i asked for my refund because they provided me wrong info they started giving me some unethical answers like i should have done 100 Rs. Trial recharge before doing 800 Rs. Recharge instead of accepting their mistake and giving my refund... from my side i already called them before doing recharge and gave complete description of my area to them...since the day i did that recharge (5th Dec) till today (12th Dec) i didn't got any response from there side regarding my complaint... i m the only one calling them everyday and listening some unethical excuses from them....
I already wasted 8 days after doing recharge with their customer support department and got nothing but lies from their side...I just want to quit from POOR Reliance Netconnect Services..Please Help me out with my situation, I an a MBA Student & Internet is really important to me i can switch to other brand which is working well in my area if they give my refund...
If you need any more details regarding my issue please do not hesitate to call…Hoping for the best..
Thanks & Regards,
Rahul Gupta
+91 [protected]
[protected]@gmail.com

This is Lalit Mahara, I was using a Reliance postpaid Data Number in Gurgaon. Four months back, I requested the Reliance for disconnecting my number through Reliance shop. I was told to fill request form & suggested to get it changed in to pre-paid, as this take lesser time. He also told me not to use the data card till it gets converted to prepaid. As guided by the reliance agent, i filled the form and paid full and final amount.

Even after doing the same, the customer care called me multiple time to confirm the reason for same. Two months after again a customer care agents gave me call, asking for the reason again & told me to pay same amount again to close the connection. Ideally my no. was supposed to be disconnected long back. This is the fault of reliance agents for not processing my request on time & now they want me pay the pending amount to them.

Reliance Number [protected]

Even if I paid my last bill and already requested for closing this number in July, they send me a bill of Rs. 1885.00 at my email id every month till today. The bill for July cycle clearly mentioned no dues.


And without getting any previous information, I got a call from Reliance legal for bill payment or legal notice at court.

It is really very painful that consumer has to pay for carelessness of such big organization 'Reliance Comm'.

Please reply what should I do now and who will be responsible for such torture.

Regards
Lalit Mahara
[protected]

Dear sir,
I ,M.Rajesh, have been using reliance net connect plus broad band (No [protected]) connection in post paid plan. In the month of august 2012 I have made a request for termination of my connection in reliance web world , Karimnagar. And I stopped using the service thinking that it would be disconnected.
But instead of disconnecting what they did is they generated bills of august 2012 and september 2012. I have several times reminded them of my several requests for disconnection which they continuously neglected, orally saying that it would be disconnected.
But in the month of October 2012, I got a call from Delhi consumer court stating that a complaint has been lodged against me for cheating, i.e, non payment of bills for 2 months. Immediately I paid the said amount Rs. 1760/- in the nearby store making the outsatnding bill Rs. 0/-.
Immediately I went to the reliance web world in Karimnagar and asked them for my disconnection. After all I would not continue since i was accused in the consumer forum. Then they orally promised that since it has moved to consumer court, the connection would be immediately terminated since the connection was in suspension status and the outstanding bill was Rs.0/-.
But again now in the month of December 2012 I was given the bill for November 2012 stating that the connection would be disconnected only when I pay the new outstanding bill of Rs. 1034/-.Regarding the disconnection I have spoken to the Reliance regional distributor of Warangal who completely ignores my calls and makes false promises of raising a request of disconnection from his end and waiver of the outstanding bill amount. I have been calling them since October 2012. But they are not responding to my request.
I woluld request you to kindly take up this complaint and take action against them.

I bought a relaince netconnect datacard on dec1st 2012, just 10 days by now. I was promised to get 3.1 mbps of speed on my card before 5gb usage and 144 kbs after that.

I am calling the customer care people continuosly for last 4 days no one is giving me right solution. Even I visited the store where I bought the data card. They are asking me to go some where else which 20kms far from my residence. They are saying all cock and bull stories at the beginning but not supporting the same after we became customer to them.

This is how Anil Ambani wants to became rich by looting Indian common people. This is not only relaince many cases like this with every service provider in India. The government itself supporting the stupid fellows. What is the solution for my problem. I support the people who are escaping from paying the bills to the services providers after utilizing them. Thats the right way to teach them the lesson.

By the way my complaint number[protected]