| Address: Gurgaon, Haryana |
I am a user of Reliance Broadband internet from past 2-3 years and was satisfied of internet plan of speed 600kbps. On 6 November , I changed my internet plan to "Thunder 699" which promises speeds of 2 mbps(megabits per second), but I am getting internet speed of below than 700 kbps always, which I could get if I subscribed to my previous internet plan of 600kbps. Customer care says that you must be getting 10% of the mentioned speed that is 200kbps, but you're getting 600 kbps, so there's no problem. Is this a joke? They don't know difference between Bit and Bytes .Couldn't I just use the 2 mbps plan? .Please look at attached image of my internet speed.
People in all over India getting 2000kbps in this plan. I complained several times to reliance customer care but no result. My complain IDs are[protected] ,[protected] ,[protected] and[protected] . I paid bill in advance for quarterly of a year. Please do the needful.
Internet User ID :[protected]
Email ID : vishal.[protected]@yahoo.com
Phone NO : [protected]
Aug 13, 2020
Complaint marked as Resolved
Krishna enterprises
55, Friends Puram, Bodla-Paschimpuri Road,
Sikandra, AGRA-282007
March 17, 2008
In regards to:
Service Assurance Cell
Reliance Communication Ltd.
Navi Mumbai-400710
Dear Sir:
Subject: Wrong Billing on Telephone No.[protected]
It is to inform you that during scrutiny of my
telephone bills it is found that Rs.99/= is being charged for “FULL
VP PACK” since September 2007. It is either due to any mistake at
your end or due to some other reason not known to me.
In past neither we have applied for “Full VP Pack” /
neither any other extra facility nor we are using such type of
facility on our telephone No.[protected]. Such type of charges
without my concern is illegal and against your firm’s reputation.
So kindly stop “Full VP Pack” charges with immediate
effect & adjust / return excess payment being collected (since Sept.
2007) by you in this regards.
Thanks,
Sunita Saraswat
(0562) 3290476