[Resolved]  Reliance Netconnect — Continuous receiving of bills from Reliance Communications even after submitting a request of deactivation of netconnect

Issues with Reliance Communications regarding my data card number - [protected]. I have brought Relinace Net Connect Post paid data card some two years back. I used to be a regular user of internet and had paid my bills regaularly within time. It never happened a single time that I had not paid my bill on time.

But recently I faced some problems regarding the services of Reliance Communications and its employees. I forgot to pay bill for the month of June 09 and then I realised that I don't need the data card as I am not a regular user of internet. So I decided to deactivate my data card after paying all my liabilities. Due to non payment of my bill of June 09, services for my data card had been stopped and I cannot use that data card. I again received my bill for the month of July 09 including my previous dues summing up the total amount to Rs. 723. I asked the nearest Reliance Communication (Nd Market, Pitam Pura, Delhi) store about the procedure of deactivating my data card and the amount I required to pay to deativate the services. They asked me to give 1 photocopy of my ID proof alongiwith the previous dues to deactivate the data card but Mr. shiva advised me to convert my data card from post paid to prepaid. Later on, I cleared all the bill payment of Rs. 723 onm 22 Aug 09 through my credit card and photocopy of my Id proof to deactivate the services but Mr. Shiva sent the request fo conversion into prepaid and not to deactivate the data card. I aksed him to give hand over something to me as a proof that I have requested for deactivating the services but he said that no such copy will be given to me. How can an employee send the request of conversion into prepaid when the customer wants the services to shut down?

But neither my card was deactivated nor converted into prepaid and alongwith that I am contuinously receiving bills, the amount to which now sums up to Rs. 668. I also book complaints against that but no action was taken for that. I have not received any response from Reliance Communications for solving my problem. A number was given of Mr. Shashi Gupta - [protected] and Sakshi - [protected] in the warning letter, in case of any issues. I have called on those numbers on 28 Nov and told them about my problem. Both of them told me to call back in half hour but I have not received any calls till now.

Also, it was clearly mentioned on that letter that legal action will be taken against me if I do not pay my dues. Nobody is there to help me, all Reliance want is to pay my dues without actually using the services. Is it a joke to all pay bills even if I have requested to deactivvate the services of my data card. this.

Even after all this, I booked complaint in Reliance customer care around 2 weeks back but nobody has done anything yet. The customer care excutive told me that my post paid netconnect has been transformed into prepaid servive but still Reliance Communication is sending me bills for rent of Rs. 167.
I do not understand the logic of bill generation of prepaid connections.

Please help me as soon as you can by taking legal actions.