Reliance Communications Complaints & Reviews

Dear Sir/Madam

Rs.10/- is deducted from my prepaid by SUB STYLE for which i have never asked. I get the msg stating yr sub for style is due and for deactivate sms UNSUB STYLE. whenever I sent SMS UNSUB STYLE, i gtg the msg NO SUCH SERVICE. However my Prepaid is deducted by Rs. 10/-.
So I want to deactivate any call from 56060 in future and UNSUB style immediately.
2. Please ban all unwanted nuisence calls such as caller tune/style/etc.etc.

Thanks

AP VASUDEVAN

Dear sir I have purchased reliance GSM Sim # [protected] and from that day i am facing so many problems and feeling guilty why I have purchased reliance sim they have deducted money from my account for CRBT which I have not subscribed and they are deducting money continuously even I have reported to there cx care executive which are not help full at all. I am a student so I can not purchase an other sim due to money shortage and i recharge my account by my meal money but they never think about our problems they are making there business only I need to short out this as soon as possible and I have recharged my account online but I have not received the balance and not the refund of the money also and when we speak to cx care executive they use abusing language so can some one help me in this regard please..............

Have taken Reliance Broadban connection in Diwali offer where Installation charges are refunded ( waived Off ) and you get a PC protect free Pamplet states " Other companies charge you extra". Considering the same i had taken the connection however realised that Engineer failed to install PC protect . I tried calling Reliance customer service for Literally 2 months and spent 5 hours on one call without any help from call centre advisors . I was initially told that my bill will be waived off till the matter is resolved and finally one engineer visited and stated I need to format my laptop , I did the same but still was not able to connect PC protect . At the same time whien asked for bill waiver after numerous call some odd 200 rs out 499 was waived off and when asked for refund of my installation charges they stated it will be adjusted in my next bill .. I anyways was not able to use the service and was annoyed as I wanted the money back in My account as considering the kind of cust service ettiquites these people had ( keeping on hold for 1/2 an hour ) was worried if i give disconnection request will never get the same back .. I am still following up for my money Infact today I was on hold for 40 mins[protected] which is suppose to be a toll free number and got charged for the same and the supervisor did not turn up .. following is the reply to my mails that I get .... IMPORTANT CHECK THE STATEMENT NEXT TO TOLL FREE

Dear Customer,



We regret the inconvenience caused.

With reference to your email regarding "Cancellation of Service", please note that we have taken up your issue to the concerned department who will look into this matter. They will contact you on this subject at the earliest.


Looking forward to serve you in the future.



Yours sincerely,



Ganesh Patil

Broadband Customer Care

Reliance Communications.



For additional product and service related information, you may contact us through any of the following means:

· Phone:[protected] from any phone (Toll free) or,

· [protected] from any phone.

· Email: [protected]@relianceada.com

· Website: www.rcom.co.in

You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp



You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada.com



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.







-----Original Message-----
From: payal airen ([protected]@yahoo.com)
Date: Sunday, January 03, 2010 08:59 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: RCOM Service Termination Letter



Hello

Its Pathetic service which I dont think apologise is sufficient , As you have agreed that I did not recieved expected services from You , As promised by you on the telephone Conversation I should be entitled to recieve my 500 Rs ( installation Charges ) until which i will not handover any eqipment to your agents .I am not entitled to pay any bill as well .. I have no clue without my information how this service could be terminated.

Kindly do the needful first and then come and take the equipment from me

regards
Payal Airen
[protected]


[protected][protected][protected][protected]
From: "[protected]@relianceada.com" <[protected]@relianceada.com>
To: [protected]@YAHOO.COM
Sent: Sat, January 2, 2010 12:23:18 AM
Subject: RCOM Service Termination Letter

Dear Customer,

We acknowledge receipt of your request for termination of the service. We apologise for not meeting your expectation this time for the services provided by us.

As requested, termination process is initiated for the subscriber ID [protected]. Kindly note the rental of your service will be stopped from 26/12/2009. Our representative will be visiting you for the collection of the equipment installed by RCOM at your premises for running the services. Please handover the equipment to him.

Kindly also note in the event of non return of this equipment, you will be charged 1250 in the final bill which will be sent to you after collection of this equipment. Any unbilled usage will also be charged in this bill towards full and final settlement.

The collection of the equipment may take 3-5 days depending on your availability.

You may contact us at[protected]toll free) or write to us at [protected]@relianceada.com for any clarification.

Regards,

Yours truly,

Reliance Customer Care

Hi, I feel that Reliance mutual fund does jobs with irresponsiblity.Recently I have opted for Mutualfund Redmpotion and i was told that the amount would be credited to my account in 2 -4 working days, after waiting for 1 week I called up cusomter care and they said they have dispatched the cheque, but unforutantely i was shifted to Mumbai from Hyderbad, so I asked them that I was told that the amound would be credited to my account, then they said NO, they have dispatached, they didnt have any answer to say why they sent cheque.Then they said the cheque will be returned,I went to the Vashi Reliance mutual fund office, and they said they didnt get cheque yet, they said again it will take another 10-15 days to receive returned cheque.Again I waited for 15 days and called them.It was almost more than 1 Month took to get that cheque,Here it didnt end the story.......they gave me cheque with invorrect Bank A/c, when I went to Bank to deposit the cheque they said, it will not be cleared , I need to contact again Reliance mutualfund........Now it is alsmot 45 days till that date I requested for redemotion.

Now they say they cant to anything, aagain I need to give application stating that my A/c number is incorrect, after 1week they may issue another cheque.............This is what I wanted to share the irresposbile job that they have done......Please be ware of Reliance Mutual fund..and their Customer care is just waste.

Dear sir,
i have purchased broadband data card on 29dec-2009 and my services has been activated on 31 of December and i have paid all the cost as was need of reliance web world and that was cost of broadband data card from reliance web world f.c road pune , and i have used these services from 31dec-2009 to 5thjan-2010.
My services has been suspended on the date of 6jan-2010 without any intimation and i have complained regarding this issues, but nobody resolving my problem and i am going to their offices from past two days now today is 8thjan-2010 ,still i am facing same problem .they are providing worst services to customer.even i went to their nodal officer office but they were just laughing on me when i was talking to resolve my issues . they are very irresponsible and careless
i want strict action should be take against these people .

Hello Sir,
I am Dhananjay from Gujarat, i am using Reliance Prepaid Service from last 4 years.

communications it is work fine but know for last 6-7 months they are automatically charging it for pacakages like "khel Khel main service" Charged Rs 30/mnth.
and I am very genuine Custemer of Reliance mobile And i Had Never Activated that Packages on my no and then also they are charging me for these all...

I have complaint several times to there customer care(Dail *333 on any reliance mobile for customer care) but the supervisor(Named "Chand hasmi") says that "You are using this pack and thats why we are charging..and when i asked for any proof aginst it..then he replied They dont have such data.

so sir they are really doing fraud with me..Plz Do the needfull.....Its my request sir...

And please give me the updates regarding to my case on [protected]@gmail.com

Thank you

Dear Sir,

I was the employee of Reliance Communication Ltd from Oct-07 to Jan-09.During this tenure I have submitted my PF in A/C-- MH/VASHT/118056/08258.My complaint is till date I have not recieved my PF in my given bank a/c.Pl do the needful.I have already marked the mail to Vashi PF office.

Thanks & Regards
Sunil Shiwani

Dear Sir/Madam,

Please take some time from your busy schedule to read this whole letter……….

I lost my phone while traveling on 5th January morning, eventually I went to a shop M/s Hema Enterprises at Ranaghat, West Bengal – 741201 to get a new CDMA phone and also to get a new sim with the same no. ([protected])
On enquiring about the procedure the person sitting on the counter told me that I would be provided with a new SIM with my old number on depositing my identity proof and Rs. 150/- and it would be done instantly.
I returned within 15 minutes with my documents and deposited the money and got the sim, when I asked how much time would it take to get activated? The person told that he is not competent enough to do this job and another person Mr. Alok would come in the evening and activate it. On calling the Mr. Alok he told that he would be coming after 7 pm and would activate it.
As the activation would be delayed, to avoid any misuse of the phone I asked the agent over there if I should block the card? He responded positively and I called the customer care from his phone and got it Blocked.
In the Evening I went to the shop and met Mr. Alok who told me that the sim should not have been blocked by me and as I have blocked it, the sim would be activated in 24 hours, so I have to wait upto 8 pm of 6th January at maximum and I should try to call at *228 and follow the instructions after morning of 6th.
As told I dialed *228 next morning and get the response that some 9 digit key has to be entered to activate the sim. Again I went and met Mr. Alok, he told that once the sim is activated you don’t have to give any 9 digit no. and he would call me at the alternate no. as soon as it is done. I told him that I work in a bank and it is very necessary for me to get the phone activated as soon as possible to do my job in a better manner as I have just joined the branch at this place, many other people may be calling me and even my family members would be worried about me.
I contacted the customer care over this issue by Mr. Alok’s phone and get to know the procedure by the person over the phone, which is :-
1. I have to submit my documents at the retail outlet.
2. The retail outlet would send the documents to the WEB WORLD.
3. Web world would send the confirmation message to the customer care and they would then activate my number instantly.
I then enquired why the web world is not submitting the documents confirmation message to the concerned authority, Mr. Alok reassured me that he has sent the documents to the WEB WORLD and the sim would be activated by 6 pm in the evening and nothing is there to worry, I can get relaxed over this.
I waited till 6pm and then again visited the shop, this time Mr. Alok was not there and the person sitting over the counter called him, he was saying that he cannot do it right now and I have to come tomorrow. On asking clarification, the person was just unable to tell anything, he was just telling that “Mr. Alok has the user id and password, he would not be coming now and I can’t do anything about it.” I asked him to provide me the WEB WORLD no. So that I can get to know the actual process, but he told me that he cannot provide me the same.
On trying to get some reliable information………. He called someone and 3 other persons came there and told us that we are not authorized to get angry over there and the job would get done only when the company does it. I asked them to dial the WEB WORLD no. and let me talk I have no interest in knowing their no. Then I was shocked to know that the shop itself was the WEBWORLD.
After a lot of arguments the person was just telling that he couldn’t help me as only MR. Alok is authorized to do this things and on repeated tries by all the 3 persons, he was not picking up the phone.

This was the whole incident, which I have to face.

Now the question is………
a) Is this the way a WEB WORLD of a reputed company boasting of NO. 1 Network in India should be working, with just 1 person to handle things here and he too is not present at the WEBWORLD?
b) No Proper/Educated person to let the customers know the exact procedure?

From my experience as mentioned above, I have learnt the answer to both of above question is YES.

As it is clearly self-explanatory of that I have to go through enormous pain, mental harassment, can I have the privilege to ask why should I provide you with my loyal patronage (Since 2006)? and secondarily why should I not move on to the Consumer Forum and get the compensation for such unprofessional and illicit behavior by your agents.

Hope to hear from you ASAP,


Thanking You,


Nitin Kumar Sain
Probationary Officer
State Bank of India.

I had recharged my mobile phone with Rs 50 on 11th December 2009. Without any subscription, i was charged Rs 30 for Love tips. I immediately called the customer care on 12th December & told them i had not subscribed to it. However, they did not register my complaint & did not refund me the amount. They only confirmed that the service(Love Tips) was deactivated. Subsequently i made numerous calls to their customer care & still did not get any response for complaint number or the refund amount.
All their officers - Arjun Kepbari & Ravi Sunainya, Jeetendra etc only mentioned that the complaint cannot be registered, the service has been deactivated & that no refund will be given irrespective whomever i would speak to.
The question is not about Rs 30. Not many would be really bothered about a charge like this. But just imagine the amount generated because of such cheating of customers, refusal to return the money back & refusing to give a complaint number
Finally i sent a mail to their customer care on gsm.[protected]@relianceada.com there i got a response from Mohammad Shariq who promised that within 2 days, the matter will be resolved. However after 14 days i did not get a response.
I sent another mail yesterday & today they mention that since the matter is more than 3 days, they cannot refund.
Can someone please help & put this right & ensure customers are not cheated.

Dear sirs,
with respect I have to say that I am a old user of RELIANCE SMART GSM. There is requirement of PUK code. Plz. issue me my puk code as soon as possible.
Thanking you

Mobile Phone No. [protected]

I am customer of Reliance Braodband internet service, with a wireless antena connection.

My User id is[protected].

I have paid my last bill on 12th Nov 09 and that was my last login, as per my information. After which I was not in town till 5th of Dec 09. When I tried logging in the internet connection onthe 5th Dec 09, it said it is temporarily disconnected as my usage has exceeded Rs. 10,000/-

I am unaware how this has happened. I have not logged in after paying my last bill on 12th Nov 09.

I was not in town till 5th Dec 09. I am also not able to check how this has happened as i cannot check the login logout timings of the usage.







BELOW IS THE MAIL COMMUNICATON WITH THE COMPANY

Hi Mr. Vaswani,

Please find the below trailing mails, pertaining to the bill generated of more than Rs. 10,000/-.

As per the telecon, with your billing representative, I understand you are the Head the Operations for Mumbai for billing department.
I look forward to your support & understanding in this issue.

I have not made the usage as mentioned in the bill, as stated in the below mail.

I am feeling helpless, as the Customer Service department is not accepting that I have not used the internet service as mentioned in the bill.
I need to know how this has happened, as I do not want to land in some other trouble in future.

Please for God sake believe me.

Regards,
Hareshwar




----- Forwarded Message ----
From: "[protected]@relianceada.com" <[protected]@relianceada.com>
To: Hareshwar Darekar <[protected]@yahoo.co.in>
Sent: Tue, 5 January, 2010 5:31:07 PM
Subject: RE:'ADAG=[protected]'Reference to your e-mail.


Dear Customer,



Thank you for contacting Reliance Broadband Customer Care.

With reference to your e-mail regarding "Billing issue", please note that your complaint which had already been registered under the Service Request IDs[protected] and[protected] had been resolved with the resolution that as checked in the bill and system no error has been found and since you are in MB based plan(WICM750) you have been charged on the basis of downloaded MB and you are billed properly.Hence no adjustments could be credited to your account.

Further, we request you to kindly make 80% of the payment of total exposure (Rs.10620.32 /-) which is Rs. 8496.26 /- in order to restore your services which are currently barred from our end due to high usage exceeding the credit limit.

Looking forward to serve you in the future.



For additional product and service related information, you may contact us through any of the following means:

Phone:[protected] from any phone (Toll free) or,
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in
You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp OR through IVR while calling at contact center.



You can view your bills and make payments online through

http://myservices.relianceada.com/lainchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada.com



Yours sincerely,



Vipul Nair

Broadband Customer Care

Reliance Communications.



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Hareshwar Darekar ([protected]@yahoo.co.in)
Date: Wednesday, December 30, 2009 05:17 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your e-mail.


Hi,

Thanks for the revert, but the the dates that you have mentioned in the usage tracker cannot be done by me, as I was at my native place from 14th Nov 09 till the 5th Dec 09.

I distinctly remember I had last logged in on 12th of Nov 09 to pay my Reliance broadband bill of Rs.. 828/-
I have been a regular bill payer & never defaulted in my bills.

But I am honestly telling you once again, that I was not in town and had been for my wedding at my native place.
How can I then log in, also I was carrying my laptop with me & there is no other functional system at my home. Moreover my house was locked for this time, hence I have definetly not used the internet as per the usage tracker details mentioned by you.

I on personal front want to know now from which system has the usage been done.

As a alert Indian citizen & a loyal customer of Reliance I request / expect help from your end to reslove this issue.



Regards,
Hareshwar





[protected][protected][protected][protected]
From: "[protected]@relianceada.com" <[protected]@relianceada.com>
To: Hareshwar Darekar <[protected]@yahoo.co.in>
Sent: Wed, 30 December, 2009 1:49:45 PM
Subject: RE:'ADAG=[protected]'Reference to your e-mail.


Dear Customer,



Greetings of the day!

We regret the inconvenience caused.

With reference to your mail regarding billing issue registered under Service Request ID[protected], please note that you have been charged correctly as checked in the system and we assure you that charges assigned in the bill are correct and data usage made by you would be charged. You can check the details in the bills itself. The system we used is error free.

Further,please note that as checked in the system your services have been suspended due to non payment of previous due amount of Rs.10620.32/-.Hence,we request you to kindly make the payment at the earliest and revert.

Also, please find the attachment o[censored]sage details for your ready reference.

Kindly be assured that we would do our best to resolve your concern.

Looking forward to serve you in the future.

For additional product and service related information, you may contact us through any of the following means:



Phone:[protected] from any phone (Toll free) or,
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in
You can book your service complaints online

http://cnm.reliancecommunications.co.in/cnm/web/genTT Creation.jsp OR through IVR while calling at contact center.



You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada.com



Yours sincerely,



Jyoti Sharma

Broadband Customer Care.

Reliance Communications.



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.







-----Original Message-----
From: Hareshwar Darekar ([protected]@yahoo.co.in)
Date: Tuesday, December 29, 2009 06:26 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Usage complaint


Hi,

I have alrady mentioned to you that, I am unable to check the usage details, as the Usage Tracker link is not availble since the internet connection is disconnected.

Hence also, I do not accept the bill generated and send to me, with bill no.[protected].

Kindly try to find the error in the billing system, as I am repeatedly telling you, this is an incorrect bill generated.

Atleast I can guarantee you, I have not used the internet for an nearly a month, as I was in my native place for MY wedding.

Expect your co-operation to resolve this issue.

Regards,
Hareshwar.




[protected][protected][protected][protected]
From: "[protected]@relianceada.com" <[protected]@relianceada.com>
To: Hareshwar Darekar <[protected]@yahoo.co.in>
Sent: Mon, 7 December, 2009 9:51:38 PM
Subject: RE:'ADAG=[protected]' Usage complaint


Dear Mr.Darekar,



We regret for the inconvenience caused.



This is with reference to your e-mail regarding "Billing Related Issue". Please note that your complaint has been registered under Service Request ID[protected] and the same would be resolved in the next 48 hours.



Further, please note that you can check or track your usage by using "Detailed Usage Tracker". Kindly check the following information for the same.

Detailed Usage Tracker service can be used after you login into your Broadnet portal (http://reliancebroadband.co.in).
Service offers session level usage details. It offers following information for each session.

Date
Start Time
Session Duration (In hh:mm:ss )
Data Upload (In KBs)
Data Download (In KBs)
Total Data Transferred (In KBs)
It shows usage details for last 60 days.

Kindly be assured that we would do our best to resolve your concern.



For additional product and service related information, you may contact us through any of the following means:

Phone:[protected] from any phone (Toll free) or,

[protected] from any phone.

Email: [protected]@relianceada.com

Website: www.rcom.co.in



You can also book your service complaints online at http://cnm.reliancecommunications.co..in/cnm/web/genTTCreation.jsp or through IVR while calling at contact center.

You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada.com





Yours sincerely,





George Augustine

Broadband Customer Care,

Reliance Communications.



NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Hareshwar Darekar ([protected]@yahoo.co.in)
Date: Monday, December 07, 2009 07:24 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Usage complaint


Hi,

I am customer of Reliance Braodband internet service, with a wireless antena connection.

My User id is[protected].

I have paid my last bill on 12th Nov 09 and that was my last login, as per my information. After which I was not in town till 5th of Dec 09. When I tried logging in the internet connection onthe 5th Dec 09, it said it is temporarily disconnected as my usage has exceeded Rs. 10,000/-

I am unaware how this has happened. I have not logged in after paying my last bill on 12th Nov 09.

I was not in town till 5th Dec 09. I am also not able to check how this has happened as i cannot check the login logout timings of the usage.

I have raised complaints, but as per your billing department, all the logins have been from my id (I dont know how).

Please try to resolve the issue at your end (not just from the billing perspective), as I am assuring you this has not happened from my end, as my house was locked from 12th Nov till 5th Dec 09, the connection wire is in the house & I was carrying my laptop with me to my native place. Hence there is no chance that the usage been done by me.

As an regular bill-payer customer & a responsible citizen, I need to know how this has happened.

Regards,
Hareshwar
[protected]

I have requested for termination of this connection for the second time and paid the due amount for the second time in last 2 months.

This connection is already been terminated after I have paid the last outstanding amount Rs 750 on 27th November 2009.

For proof I can show the cancellation request reference number:[protected] and[protected].

Reliance Mobile number [protected]
Account No [protected]

I even got a termination confirmation call from a reliance representative.

So how another bill has generated?
Even then this bill keeps generating every month and i have to pay this huge amount every month.
What is the solution?

Dear Sir,
I am Dileep Gandhavalla. I have applied for Reliance internet connection on 3/11/09.I paid a deposit amount of 1500 to the reliance executive in cash . His name is RaviKumar.He told that in one week i wil get the connection and you will get one verification call from our executive in one day. I got the verification call on the next day but the connection is not provided. After two weeks when i called Ravi Kumar regarding the status he told that There is no feasibility to give connection in your area so the deposit amount will be refunded within two weeks.But till now i did not get my money back.When I am trying to contact ravikumar he is not lifting his mobile.his contact no is [protected]. Please solve my issue.
I have the acknowledgement receipt with me.

My adress is

G.Dileep PH :[protected]
Plot no 556,
Near Vasanth Nagar Bus stop,
Vasanth Nagar colony,
K.P.H.B.,
Hyderabad-500072,
Andhrapradesh

I am Reliance Netconnect user. I was using netconnect with Rs. 300/- per month plan. but last month I have changed my plan to Rs.400/- per month. which gives free usage of 40 hours in day and 40 hours in night. the activation process takes 48 hours according to the inquiry. but now, my last month bill amount is Rs.1199/- according to the previous plan(my usage time is 41 hrs day and 5 hours in night). So, my bill amount should be within Rs. 500/-. I talked to the reliance care but they denied the change of plan. I have the confirmation message of change of plan. what else I can do in this matter?

Dear sir
nation
I purchased reliance data card (1 year nation wide plan) for my laptop from delhi bearing no [protected] on 27.12.09, right now I am in SAHARANPUR, UP I am not getting any connectivity before 11 pm, I lodged complaint to reliance helpline they gave me a complaint no[protected] on 31.12.09, no action has taken so far, everyday I contact with helpline and the answer is same i.e. your case is under investigation on high priority, it is nothing but a complete chitting with the customer. Now I want your intervention to resolve the problem by taking back the connection also by refunding my dues i.e. 9999.00

D K BISWAS
18/3A BSNL TYPE 4 QUARTERS
KALI BARI MARG NEW DELHI
[protected]
[protected]

sir
i buy a reliance netconnect and there a offer of goa trip
yesterday i got the message that my goa trip voucher has been sent

but i dont know where it sented

it not in my email id

please send it on my email id my email id is
[protected]@yahoo.in
and how i can use this voucher also tell to me also please

To whomsoever it may concern,

I feel sorry about hooking up with reliance lifetime offer. I had taken the offer 15 days back and have not been able to use it since then. I have not been able to make any calls. Whenever i call the customer care they have a new reason...address notification, balance (which they state wrongly) or something else. I considered Reliance to be a premier league company however this unreasonable and irresponsible behavior has compelled me to vow against any future purchases.

Sir,
My Name is Manish Jha I buying a data card last week Model ZTE from reliance. According to company the service is one month unlimited free but data card is not properly work till date. I tell problem in reliance customer care. They didn't given any solution about the data card problem. Plz give me proper advice. The cost is data card is 2500/-. I feel a fraud by Reliance.

I Bhavesh Bajaj have requested for new wireline broadband connection for my office on 18 of december 2009 on customer care no. on urgent bases they said that i will get the call from sales department within 5 working days, i waited for 5 days after lodging request but havent got any call, then i called to the same no. again for checking my connection status they said we are making reminder to the sales department and you will get the call from the sales department withing 24 hrs, i waited more 24 hrs but havent got any call i again call the same no. for knowing status of my request they said there might be problem we are again mailing the reminder to the sales department and you will get the call for that within 24 hrs, again i havent got any call or respond from any department, then for few days i havent called because was busy in somework, i called customer care no. again on 28th december 2009 for again knowing my status of connection, they again said that we are mailing reminder for the same wait for 24 hrs you will get the call from our sales deparment at that time i also said to add my alternate contact no. [protected] if my registered no. [protected] come not rechable for any fault or problem they said okay. then i again waited from 24 hrs but i havent got any call, then i called again on the same customer care on 29 dec 2009 then again they said we are mailing reminder to sales department you will get the call within 24 hrs but havent got any call till today. and i also have called the same customer care no. today i was angry because of these problems from your reliance broadband services and asked him about your complain e-mail id for mailing you all the details of problems that i am facing from you department and today also on your customer care no. they said that we are mailing your reminder to the sales department you will get the call within 24 hrs but this time also i m for sure that i will not get any call or respond from any department

Hi !

My name is Sunil valecha from Ahmedabad. I have Reliance broadband connection since last 3 years.

In the last 12 days, there were several complaints about the reliance internet service. Like some times, no connection, sometimes no speed and more.

I have registered around 10 complaints with there customer care through phone , email & IVR. The problem gets resolved but for one or two days and then again new problem.

Every time I register a complaint they give the time of 24 hours and like this my business is much affected.

Now I have decided to change my Internet service provider, Hope they cancel my account on time, so that there is no more problem from them.

Right now also my internet connection is completely down.

I request you to please forward my complaint to the higher authorities in Reliance so that they can at least provide me the reversal of monthly charges for last 15 days.

The complaint numbers are as below :
[protected] dated 21/12/09
[protected] dated 22/12/09
[protected] dated 23/12/09
IVR [protected] dated 23/12/09
IVR [protected] dated 26/12/09
IVR [protected] dated 30/12/09
IVR [protected] dated 02/01/2010
IVR [protected] dated 03/01/2010


I hope to get the positive resolution with the help of consumercomplaints.in

Sunil.