Reliance Communications Complaints & Reviews

Hi

I am very much frustrated with the service provided by Reliance Netconnect. I have Broadband+ data card which is supposed to work atleast with the speed of 1 mbps. anyways..forget about the speed which is always in 0.01 kpbs to 0.10kbps. i have wasted my money on it. Although my area ( khirki extention, south delhi) comes under the broadband range but not getting more that CDMA speed.

When i connect my data card it works fine for 5-10 mins then the message shows up"device has been disconnected" , although the device is already connected. I am facong this problem for last 4 days. then to make it working again i need to restart my system then again it work for 10 mins. i am sick of it now.

Complaint no is[protected]. Did not receive a single call. whenever i call they say you will get call and they keep on transferring the calls to other people. no resolution.

Please take some action on this.

i surrender my reliance landline[protected] two yrs ago with the handset in RELIANCE WEB WORLD, SALEM,(OMALUR MAIN ROAD) TAMILNADU.and received termination form but till now i didnt receive my deposit amount of rs 1000/-...
THE PERSONS WHO ARE WORKING IN SALEM RELIANCE WEB WORLD THOSE PEOPLE ARE VERY MUCH LAZY AND THEY ARE NOT GIVING PROPER REPLY TO THE CUSTOMER.

NAME M KARTHI
MOBILE NO [protected]

Concern
I am a reliance gsm user from the past 4months and from the last 2months i am facing serious network problem. At times there is no network. I am not able to send messages, out of 10; 9msgs get rejected. I have complained the customer care a no of times but as yet i haven't received any solution.
I have already tried using this gsm simcard in other 3 renowned handsetsI request you to please help me out in raising this problems as i am not the only one who is facing it, but i know atleast a dozen people who are frustrated because of it.
Thanks

I have a landline no.[protected] of Reliance Communication which was taken in the year 2004 as a postpaid connection in my husband's name Mr. Kanhaiya S. Jha from Virar (W) reliance web world. After that without intimating us the no. was converted to prepaid no. in the year 2007. We continously visited the Reliance Web world to convert it to the Postpaid Connection but our request was not taken.

Regarding, the same now when I went to Reliance Web World, Virar (w),They took the request along with the valid documents for Converstion of Prepaid No. to Postpaid No. The request was given on 23rd Nov.2009. and it was told that it will be done in 3 - 4 working days.
But as on today(18/12/2009), nothing has been done. I made a complain in Reliance customer care on 3 rd Dec.2009. with complain No.[protected].

So tell me being one of the biggest communication network,is this the service they provide.

i have submit the redemption in reliance mutual fund in the scheme name ( reliance opputunities fund) and the date is 23 nov 09 and redemtion is clear on 27 nov 09 but the cheque of redemption go to courier from first flight has misplaced by courier person reliance mutual fund says i have submit the cheque cancellation and new cheque issued to you but now the date is 18 dec 09 ( aprrox 1 month) i have not received my cheque company says from last 7 days the cheque is under processing how many days to colloect my cheque and his 1 month intrest also loss for rs 17000/- kindly register my complain and do further action.
regards,
manoj bhagat
163/3 meerapur allahabad
[protected].

Hello, most o[censored]s know that customer care is most of time talking to walls. But this time "Reliance Customer Care i.e. *333 " gave me a such a horrible experience. My call with Customer care went for 69 minutes. I am facing a problem that i am billed for those SMSes as well which are never received by the recipient irrespective of the operator. During these 69 minutes i explained my problem to 2 customer care executives and 1 guy from networking department. The very first person (from customer care) was such a big ___ that he is replying to me in Hindi despite of me already selected English as a language option. I explained my problem in English and in Hindi both but that as____ kept on asking about the problem i'm facing without listening to what i'm saying. He kept me on hold for over 15-20 minutes. When i was frustrated enough i asked him to transfer the call to his senior but again he put me on hold to return and say that his senior 'cannot talk'. Strange, He did this acting of trying to connect with his senior for another 10-15 minutes. When i asked him about his and his senior's name then not only gave me wrong names but also an incomplete complaint ID. After that he said he's transferring the call to his senior. I was again put on hold and was surprised to hear another customer care executive on the other hand. He provided the complete complaint ID and took some information and again transferred my call to networking department without sharing the details of the problem i'm facing. Finally I talked with some person who seemed to be nice while interacting with me and assured me of solving the problem within 2 days.


Now i don't understand what type of customer care Reliance Communications is running. Reliance has billed me for SMSes which has not been delivered. THIS IS A CLEAR CASE OF THEFT by Reliance Communications.

I'm sure that if Mr. Anil Ambani dials the customer care for a simplest problem, even he will change his service provider.

Nitin Chaudhry

Short service Message at 1p!!!! It sound so thrilling.
But not untill i registered for this SMS service @ 1p.

My number is +[protected] registered in the name of Afifa Mohammadi and using the reliance mobile service for past few years. Earlier i used to recharge the SMS promo card of Rs. 49 and avail free 600 local msgs. I was quite a happy man untill i chose to register for SMS @ 1p. After i have recharged my card with Rs. 11 for the new SMS scheme, I'm facing the problem of sending SMSes for past couple of days. I have to resend a msg around 10 (Ten) times before the status shows sent in my cell. And the worse part is i'm charged for all the 10 messages irrespective of whether that message is sent 10 times or not.

Wat's the use of messages at 1p when effectively it costs me the same. It's very irritating that i have to resend the message again and again. I have also confirmed this problem with other reliance mobile service users. They all are facing the same problem for past couple of days.

In this generation where competition is between services offered and when consumers are getting matured it is really tough to accept this kind of service providers. I request Reliance Communications to kindly look into the problem at earliest otherwise with introduction of mobile number portability, it wont be a surprise to see dip in users of this kind of service providers.

I have Reliance net connect (USB). However I am unable to configure my Microsoft outlook express to sent e-mails because Reliance is not providing me their outgoing server (SMTP) address. Their customer care service guys are of no help. Can anybody provide assistance.

Dear Madam/Sir

My Name is Anil Kumar from Portblair. I am using prepaid reliance net connect cdma 1X data card. But speed of my net is very slow. Now the speed was 18kbps to 20kbps. It is so slow when downloading of 60mb files its very slow and take long time to complete download.I am recharge every month of Rs 801. But speed was slow. I want to increase the speed. 40kbps to 80kbps. Any recharge card which increase my net speed. I Hope you understand my problem. plz solve this problem. help me.

My telephone No: was[protected] which I surrendered on[protected]. Inspite of that they have not refunded my security deposit, but went on issuing bills even after the surrender of the connection. Repeatedly brought to the notice of the customer care and also a person from the company visited but no results.

This Company has done the same thing in my earlier connection[protected] which I had surrendered on[protected] on my transfer. Till date I have not received refund of my security deposit in that case also.

Please get the wrong billing corrected and get my refund of the security deposit.

I have not requested for caller tune services on my landline no.[protected], but still it was activated i have requested for deactivation but again it is activated and everytime 30 Rs. are charged in my bill. there is noone to listen in Reliance Company. we have to pay if we want to reatin our connection. Please Help.

We had purchased a BroadBand + Data Card from Reliance Web World, Cunningham Road, Bangalore around 1 month back.
The person from verification team who came to our permanent address, gave a negative report as we were not home and one of our visiting relatives mentioned that we don't live there.

We do have a temporary address in the same residential area, belonging to the IT industry both o[censored]s are on the move, so the permanent address is provided by us for all bank and other official purposes.

All supporting address proof documents were also submitted at the time of taking the connection, the connection is taken on my husband's name.

Once this was explained to the web world representatives, they assured re-verification and subsequent activation of the data card.

However its been 1 month, hours of calling customer care and web world center, and still neither anyone visited our residence nor was our card activated.



The most recent excuse I got from the web world people was that they have mailed the background verification team and there is no reply. Another excuse given was they have requested for activation and it’s the "background" people who have to update the details into the system.

However no one seems to have any information on who will resolve the issue!!

I logged the same compliant to reliance customer 2 weeks back and the only reply we get is the system generated mail saying they are working on it!


Its a harrowing experience for us and I intend to cancel and get my refund back,

Data Card Details:
Issued on the name of : Amit Kumar
Model : EC1260
RSN: RHWCDB[protected]
MDN: [protected]
SDCA/Circle: Karnataka
Postpaid

Dear Sir / Madam,

I am Amber H. Nanavaty (Mob. No. [protected]). I have purchased Reliance Netconnect Broadband+ on 09.11.2009 and since then internet is not getting accessed in my house. As per reliance there is some Network Problem.

Inspite of various emails / phone calls they are not responding. My Reliance Netconnect Broadband+ no. is [protected].

Kindly do the needful at the earliest.

Regards,

Amber
Date: 17.12.2009

THIS IS NOT A NEW THING FOR RELIANCE PREPAID CONSUMER. I FIND SO MANY COMPLAINTS SIMILAR TO MY COMPLAINT. LUCKILY IF YOU ARE ABLE TO TALK TO CONSUMER CARE , YOU WILL NOT BE LUCKY ENOUGH TO FIND THE SOLUTION OR YOUR MONEY BACK OR CREDITED IN YOUR ACCOUNT WHICH IS WRONGLY DEDUCTED FROM YOUR ACCOUNT FOR NOT SUBSCRIBING THE ALL RUBBISH EXTRA PACKAGES.I AM GOING TO WITHDRAW MY CONNECTION AND ADVISE YOU ALL TO DO SO.

[protected] Forwarded message[protected]
From: [protected]@relianceada.com <[protected]@relianceada.com>
Date: Wed, Dec 16, 2009 at 2:13 PM
Subject: RE:'ADAG=[protected]'Reference your mail
To: vijay jaisawal <[protected]@gmail.com>



Dear Mr. Jaiswal,



In response to your mail regarding Reliance Mobile number [protected], please note that as we have checked and confirmed with concern department as per our records Caller Tune services and Miss Call Alert pack both are already deactivated. Also note that as per our records VAS pack (TecSStyTip) is already deactivated against your number.


We look forward to an opportunity to assist you again.



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Yours sincerely,



Tejpal Gaikwad

Customer Care

Reliance Communications



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: vijay jaisawal ([protected]@gmail.com)
Date: Wednesday, December 16, 2009 10:47 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference your mail

I am saying not alone this pack,i am saying all the pack (missed call alert caller tune & other) which is not activated by me.first you tell me why are vendor activate (TecSStyTip) pack.i was not said to vendor to activate this pack.I have not activated any pack anytime.If you have any confusion call to me any time.


On Tue, Dec 15, 2009 at 7:28 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

We regret the inconvenience caused to you.


In response to your mail regarding VAS pack (TecSStyTip) issue, please note that the said pack is activated by TecSStyTip (Vendor Name) through Interactive Voice Response (IVR) and since you have opted for activation of the pack, waiver cannot be provided.. However, we have taken your request for deactivation of said pack vide service request ID[protected]. We are working on it and will respond to you in next 24 hours.



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Yours sincerely,



Chandan Kumar

Customer Care

Reliance Communications.



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: vijay jaisawal ([protected]@gmail.com)
Date: Tuesday, December 15, 2009 02:12 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference your mail

why you are reaped again & again same word i am saying i have not activate any pack. why you are not understand.


On Tue, Dec 15, 2009 at 11:22 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Mr. Jaiswal,

In response to your mail regarding wrong amount decrement and VAS pack issue, please note that TecSStyTippack is activated as per your request.. Hence, we are unable to process your request for refund amount.
Further to your mail regarding deactivation of said pack, we have logged a complaint vide Service Request ID[protected]. We are working on the same and will respond to you in next 24 hours.

In continuation to your mail regarding contact details of escalation matrix, please note that we are unable to process your request.

Also to your mail regarding MCA pack, please note that same pack is already deactivated for your Reliance Mobile number as per our records.



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Yours sincerely,



Aniket Kamble

Customer Care

Reliance Communications



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited... If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: vijay jaisawal ([protected]@gmail.com)
Date: Tuesday, December 15, 2009 09:48 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference your mail

mujhe lagta hai tum logo ko english nahi samjhati hai maine mail me likha hai ki maine koi bhi pack activate nahi kiya hai phir bhi tum logo ko samajh me nahi aa raha hai bar bar ek hi word bol rahe ho ki pack activate hai maine agar koi pack activate kiya hai to uska kuch na kuch proof rahega massage ya call agar hai to mai man lunga abhi aage se ye word use mat karna ki pack activate hai agar hai to mujhe proof chahiye...mujhe proof isliye chahiye kyoki maine koi pack activate nahi kiya hai.mujhe aap ka escalation matrix chahiye agar mujhe next mail me proper response nahi mila to mai consumer court jaunga.

prakash chaurasia
[protected]/[protected]


On Mon, Dec 14, 2009 at 10:08 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Mr. Jaiswal,


In response to your mail regarding wrong amount decrement and VAS pack issue, please note that TecSStyTippack is activated as per your request.... Hence, no waiver can be passed towards your account.


Further to your mail regarding deactivation of said pack, we have logged a complaint vide Service Request ID[protected]. We are working on the same and will respond to you in next 2 days.

In continuation to your mail regarding contact details of escalation matrix, please note that we are unable to process your request.

Also to your mail regarding MCA pack, please note that same pack is already deactivated for your Reliance Mobile number as per our records.


For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone....



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Yours sincerely,



Pramod Nayak

Customer Care

Reliance Communications



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: vijay jaisawal ([protected]@gmail.com)
Date: Monday, December 14, 2009 02:17 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference your mail

Why are you using same words.i am saying that i have not activated any pack..i think you not seeing the below mail & shoot mail blindly.can you provide the escalation matrix.


On Mon, Dec 14, 2009 at 10:52 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Mr. Jaiswal,



In response to your mail received at Customer Care regarding wrong amount decrement issue, as we communicated to earlier please note that as per details available in our system, you have been charged Rs.10/- for renewal of Reliance Caller tune (chukar mere man ko) and Rs.15/- for MCA (Miss call alert) subscription charges for 30days. Hence, the balance deducted correctly and there is no other wrong deduction found in our system.

Further, if you want to deactivate Caller Tune and Miss Call Alert Services we request you to find attached files for your reference.

We look forward to an opportunity to assist you again.


For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Yours sincerely,



Tejpal Gaikwad

Customer Care

Reliance Communications



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: vijay jaisawal ([protected]@gmail.com)
Date: Monday, December 14, 2009 10:02 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your mail regarding Service Request ID[protected]

I have not activated any services.why you are activated this services?if I activate this services can u proof it.


Prakash Chaurasia
[protected]/[protected]


On Fri, Dec 11, 2009 at 8:47 PM, [protected]@relianceada...com <[protected]@relianceada.com> wrote:

Dear Mr. Chaurasia,



In response to your mail received at Customer Care regarding wrong amount decrement issue, please note that as per details available in our system, you have been charged Rs.10/- for renewal of Reliance Caller tune (chukar mere man ko) and Rs.15/- for MCA (Miss call alert) subscription charges for 30days. Hence, the balance deducted correctly and there is no other wrong deduction found in our system.


For further details, you can visit our web-site www.rcom.co....in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Yours sincerely,



Prashant Shetty

Customer Care

Reliance Communications.



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited... If you have received the electronic transmission in error please notify us immediately.

I had recharged using Giftmate on 30th November 2009 for Rs 100/- but was not credited with the same into my account. The transaction message from Giftmate was successful but Reliance people did not have the slightest clue of the same. I made a complaint of the same ref - Service Request ID[protected] on 3 December 200, which was closed stating that a representative had talked to me and I received an SMS also for the same but I did not actually receive any call. I wrote to [protected]@relianceada.com and they asked me to take the proof and go to nearest centre which I did and talked to Miss Ankita at Old Padra Road Centre, Baroda and she raised another complaint - Service Request ID[protected] on 8th December 2009 and it was supposed to be resolved in 3 days but have not heard from anyone till today 16th December 2009.

I had Reliance communications wireless service which I terminated due to very poor service by reliance. Reliance is claiming that i have to pay them 592 rupees. I already have a deposit of 500 rupees with them. On top of that I have paid for a month of service in which my broadband was not working which created enormous inconvenience for me. They have now sent me a lokadalat pre-litigation notice for the same. I don't think that I need to pay this amount to them.

Hi ,

This is Siddu user of your prepaid GSM no:[protected] which was taken on my uncle name Mr Govind Kolar in the month of april 2009… All of sudden on 08/12/2009 sim card got suspended without any consent so immediately I contacted your main hub in bijapur city & the executive was managed to convince me with quoting reason due to sim card corruption & I agreed to do sim swap & also did on same day with paying 100/- for dup sim… very next I was very shocked to hear that due non transaction from 6 months so number got recycled hence number can not be reactivated again for me.. I am very dissatisfied with your service since I given this number to all my friends , relatives & also to banks for my financial transactions… So I would be very happy I get the same number.. This is very shame to mention that even Reliance company doesn’t have courtesy to inform customer before suspending number . Is this the way treating customer? Please get back to me on my alt no: [protected] if is there any way to get the same no back .. I’ll be waiting for your response & not in expectation of any kinds of auto regrets mails…

Dear Sir,

I have lost my Handphone along with Reliance SIM card (number [protected]), on 13th dec '09 midnight at Electronic city Bus Stand (Bangalore), immediately I informed Reliance CCE about the theft and i requested them to block my number but they asked for FIR copy & etc to block it. ( but the SIM card is in my Managers name, He is provided me the handset and the SIM card)
This is just to inform you that if my number willbe misused than i will not be responsible,pls take it as ugent and block my sim.

Thanks,
Srinivas.V

MY MSISDN [protected] Reliance Netconnect LG Lxu 800 1X THE SPEED IS VERY SLOW AND WHEN EVER I TRY TO DOWNLOAD I GET BSOD THE SPEED THEY SHOW IN THE COVER IS 144 KBPS I DON'T GET EVEN THE HALF THE SPEED AND THE DOWNLOAD IS EVEN WORSE THE SPEED HARDLY REACHES 10 KBPS DON'T EVER BUY Reliance Netconnect COMPARATIVELY TATA INDICOM PLUG TO SURF IS BETTER