Reliance Communications Complaints & Reviews

Dear sir,

with due respect and honour i want to state that my sim cards pin code has been blocked. i need my puk code because it's urgent. My no. is [protected] it's of jharkhand state.
I will be very thankful for your kind consideration.

Without my knowledge the Reliance communication has activated CelFun pack to my mobile No.[protected] and deducted Rs. 20/- on 14.12.09. I have complained the matter with the customer care and no response. I have sen sms to their number to stop the pack. Again on today i.e. 22..01.2010 without my knowledge they have deducted Rs.30/- for the pack as renewal without my consent by any way. I feel this a type of swindling money/cheating/fraud committed by the Reliance communication. I suspect they can use my number for illegal activities and they can make calls without my knowledge.

We had applied for Reliance NetConnect broadband connection in November 2009. The cash(3000/- Rs) was collected very promptly within a week.
The executive promised the connection within a week.
After endless follow ups some technical guys came and informed that there is some signal strength issue in the area and hence this connection is not possible.
We cancelled the connection, but the money is still not refunded. I have called the customer care a hundred times but nobody is ready to give the information. I have dropped a hundred mails but still no response.

Its more than two months now and yet i am struggling to get the money refunded.

Please help!!!!

I am using mobile No. [protected] of Reliance Comm. which is prepaid.
Suddenly I started receiving Shayari and Khel SMS's and on enquiring I was informed that these services were activated by me and Rs.40/- has been deducted. On my protest that no such services were ever asked by me I was told that the services were stopped immediately but the charges will not be refunded and the customer service executives were very rude in their replies.
This has happened before also and that time also no money was refunded.
It seems that Anil Ambami's team inorder to increase their profits which has come down due to price wars has started looting their customers by doing such practicies. Very pathetic situation, bad company and worst call centre guys to talk to.

i have bought a reliance wll phone through reliance communication 17 days ago...number is [protected]......with in 2 days of getting the delivery the company has terminated my phone number.....and they are even not paying the deposit of the handset to me....i have been complaining various people for last 12 days.....hope this thing will fulfill my grievience......contact me on [protected] if any development is there.....or i will surely sue them in consumer court....not for mere 1300 rs......but for the cheating and harrasment they do to their customers........

I have taken a reliance post paid connection. I used it for almost one month & i found the network was not good so i thought to disconnect the connection.
I called customer care & asked where can i go to disconnect the connection, he said go to your nearest reliance web world they will do it.
Then i went to Karve Road reliance web world to do the same.
He said you have to go to either FC road or Paud road branch.
i went to Paud road branch at around 7.45pm, the attendent said the authorized person has gone home. Then again i went on another day at around 7.15pm.
Again same answer and even that person was bit rude.
These guys dont know how to treat their customers. They dont have basic sense of language.

sir on 1 jan i m in roaming i recharged my accout with 29 night calling card i can make a local call for one hour after 11pm 30 rupee charged from my account i lodge a complain on 02 jan i got no solution till 2 days after 2 days whan i call customer support executive he told me there is no wrong charged made from my accont then i talk to a superwiser then he said that sir ur complian is right i forward ur complian agin u get a call from our special team but i didn't get any call. when i cal again they say that we dont have any detail after three days
pls make a justice 4 god sake
i give u detail
i m in bihar on 1 jan and my account recharged with 29 boucher and i make a call local number of bihar [protected] i dont need my money back pls give me detail how my complain is wrong i[censored] and ur team are honest
MY NUMBER IS [protected]

I bought a netconnect datacard in the month of september 2009 but these people have failed to activate the datacard till date. First their verification team created the problem & these only exareated & made it a big blunder & mess due to which i'm sitting with a 3500 device that doesnt work after 5 months. Customercare advisor & managers are pathetic, dont how to handle a customer professionally & instead of trying to resolve the issue of the customer they want to hear "the bedtime story" then inform you to wait & give another 24-48 hours which never comes in this company's watch. No promise kept till date by these people & their higher designated manager are the worst people in the organisation who dont have the time to answer the call because they are busy & they dont check their mails because i guess they have time to check porn sites in the office. Not a single person in this company is "reliable" & they call themselves mnc-multinational company but they multi nalaik company/maha nakara company. Guys out there i would urge dont buy any product with this company because they are interested only in your hard earned money & not giving good service. Worst indian company of the century.

Sub: Refund from RELIANCE

Dear Sir,

Phone No.: [protected]
Name: Gaurav Gupta
Receipt No. 392772
DT: 11.01.10
Amount Rs. 8010/-
Bill No.[protected]
Total Amount due Rs. 1090/-
Payment Cleared against above bill: Chq No. 087147, DT: 22.12.09, Allahabad Bank.
By mistake we have again deposited Rs. 8010/- in place of bill amount Rs.1090/- through SBI cheque No. 279669. DT: 08.01.10
The local Reliance web world office at Jabalpur has refused us the refund. I tried calling Mr. Sourabh Khede nodel office on[protected] with no response. I also tried calling Mr. Sandip Brahmankar on[protected], 3031625 with no response. All the above mentioned three numbers were called on 19.01.10 at least a dozen times.
You are requested to get the refund arranged from the Reliance company at the earliest.
Thanks n Regards,
Gaurav Gupta
Jabalpur (M.P)
CC :Mr. Sandip Brahmankar, Bhopal, Mr. Sourabh Khede nodel office Bhopal

sir, today only after 2 months of being a customer of reliane netconnect, i came to know from a third party that i can see my usage of reliance netconnect through e care. I tried this before with the customer care num mentioned in the cover of the siad datacard, but a prompt reply without any help was deliberated. when i enquired about my usage details, most of the time, i was not able to retreive the info. however, atlast i got the details, which mentions that my net core balance as on 19 jan 10 is lower than my netconnect balance. pl let me know my available balance for jan 10, as i have recharged for rs. 500, which allows 700 mb download. i am afraid of connecting to the net, as i have heard that reliance netconnect is also in favour of minus billing. i don't want my services to be terminated. also, i am very happy with the speed acquired by the netconnect broadband +, but more often it slides to 1 x, which has no cure. can there be a solution for this. if i need to do something, please let me know.
yours sincerely

SO CALLED " RELIANCE " ACTIVATED A SCHEME FOR CRICKET ALERT ON MY PHONE WITH NUMBER : [protected]
WITHOUT ANY KNOWLEDGE TO ME ABOUT THE SAME
AND STARTED DEDUCTING RS 5/- DAILY ON THE CRICKET MATCH DAYS .....
AFTER A FEW DAYS I REALIZED WHERE THE HELL WAS MY TALKTIME GOING .....SUSPICION TURNED INTO REALITY WHEN I OBSERVED THE CRICKET ALERTS COMING TO MY PHONE ......
I TALKED TO THERE CUST. CARE ....THEY ASSURED ME THE SERVICE WOULD BE DEACTIVATED WITHIN 48 HOURS ......AND GAVE ME COMPLAINT NO. :[protected]
WHICH ACTUALLY WASN'T ......THEY CONTINUED WITH THEIR SHAMELESS ACT .....I AGAIN COMPLAINT AFTER A COUPLE OF DAYS .....AGAIN SIMILAR RESPONSE ...THEY ASSURE TO TAKE ACTION BUT THEY ACTUALLY DONT .....
.......THE REALLY GOT ME ON MY NERVES .....THEY LEFT ME TOTALLY HELPLESS ........AT LAST THEY HAVE NOW AGREED TO PAYBACK JUST RS 5/- TO ME SAYING .......
"THE DEDUCTION WAS RIGHT ,YOU ACTIVATED THE SCHEME ......"......I WAS LEFT STUNNED BY THEIR SUCH STATEMENT ......THEY INSTEAD BLAMED ME RESPONSIBLE FOR THEIR FAULT AND WANT TO GET RID OF THE PROBLEM........

MORAL ......

NEVER TRUST THIS OPERATOR ......

KEEP A CHECK ON YOUR BALANCE REGULARLY..........


TAKE PROMPT ACTION ON ANY SUCH BREACH .......OR UNSUSPICIOUS ACT

........BEWARE.........!

main apne reliance mobile [protected] se paresan ho gaya hun. isme pichle kuch dino se reliance company wale apne aap caller tune active kar k paise kat dete hain aur bar bar request karne k bad bhi pura paisa wapas nahi karte hain. aaj date 19/01/10 ko subah subah mere mobile pe bina mere jankari ka a caller tune active kar k 40 ruppe mere balance se kat lia aur customer care se bat karne par usne bola ki kat gaya to kat gaya hum kya kar sakte hain uske bad maine phir thodi der bad customer cae ko lagaya to usne 30 ruppe 48 ghante ka bad mil jaiga kaha. aur 10 ruppe k lia phir bat kiya to bolta hai ki aapne r world se active kiya hai.

main is reliance mobile se paresan ho gaya hun


please koi to meri help kijia.

I am using reliance broad band connection for last 3 months. every day am facing the connectivity problem I need to call the custoer care and need to rectify the problem. finally on this 13/01/2010 my net is completly not working and it's due to the cable cut in our area. we informed the Customer care people on 13/01/2010. they said they will take care but after 7 days, not yet they didn't take care of my problem and still i facing the problem. The service the reliance is providing is utter waste. we people are planning to drop this connecction.

Dear Sir,

This is to bring into your kind notice that we were using Reliance Data card No. [protected] and on June '09 we have send a request for surrender for the same , but we regret to inform you that inspite of our several telephonic reminders as well as our personal visits to the Web World , till date our number has not been terminated & we are still receiving the bills and email reminders to clear the outstanding balance.

In the month of June '09 a request for surrender has been made to reliance customer care and have received a case Id No. I.e.,[protected] against the request . At that time we had deposited Rs.1604.00 as previous dues and had cleared all the outstanding balance. No bills were received further. After 4-5 months i.e. In the month of Nov '09 a bill was raised for the period of[protected] to[protected] for Rs.256.00 , that includes Rs.309.54 as previous dues + Rs. (-)330.90 as adjustments + Rs.277.52 as current charges, but we are unable to understand that once the dues are cleared & the number has been surrendered then why are the bills being raised.

Regarding the same, we spoke to Reliance customer care executive & they replied that no termination / surrender request has been logged against this number and advised to visit the web world for further clarifications. As advised , we visited the web world & they have forwarded our request (an email) to the concern department and have asked not to pay any bills. After all this still we have received a bill for the month of Dec'09 for Rs. 691.00.

We request you to kindly look into the matter seriously & terminate this number as soon as possible.

Your early action in this regard would be highly appreciated.


With Regards

SRG Wirecrafts (Pvt.) Ltd.
H-1213, DSIDC Industrial Complex,
Narela, Delhi- 110040

Tel : +[protected]

Dear Madam/Sir,

We have a reliance mobile tower in residential area next to my house.

Please can we ask you to intervien in order to shift it away from the housing area. the village and post is bhadurganj, distrcit ghazipur, state uttar pradesh the mobile tower company is reliance.

appreciate an ealry repsonse.

best regards,
sudama chaurasoa

respected sir,
iam using reliance connection from 3years now iam so much disturbed from their service......my old landline i.e LG using tht was not workinMENT..
g properly thn they said to buy a new landline thn i hav buyed CLASSIC-25 RS1200/-ON 16/7/09.
AFTER 1 MONTH THEN I HAV SEEN SAME PROBLEM IN NEW PIECE...I HAV LAUNCHED A COMPLAIN TO THE RETAILER AND HE SAID GO AND VISIT THE RELIANCE SERVICE CENTRE AND THEY WILL REPAIR IT.......
1.REPAIR ON 1/09/09 ADD-ADONIS ELECTRONICS PVT LTD.
2. REPAIR ON 9/09/09 ADD - ADONIS ELECTRONICS PVT LTD.
3.REPAIR ON 19/11/09 ADD- ADONIS ELECTRONICS PVT LTD
I ALSO HAVING MANY CONNECTION OF RELIANCE BUT NEVER SEEN THIS TYPE OF HARRASEMENT.......
I HAV REQUEST MANY TIME TO GIVE ME A LG BOX OR NEW PIECE THEY HAVE JUST IGNORING ...
AGAIN AND AGAIN IAM TRAVELLING TO ANDHERI NOW PLS HELP ME AND STAR MY CONNECTION AS SOON AS POSSIBLE..

I have a reliance GSM connecton and facing network related problems from around 3 months like; most of the time i can't make calls, can't send messages and even when someone dials my no. then it says that my no. is off even when it's not, means it keep on showing errors like call not allowed,network busy,message sending failed even when balance is more than 100rs, now this no. is nothing but just a wastage of money, BUT YES gsm's connections are fantastic i[censored] don't wanna use it to make calls and send sms, rest of the features(if any) u can use, so that's it. DON'T BUY RELIANCE GSM EVEN IF IT IS FOR FREE and even IF THEY GIVE U ONE MONTH'S MAGGIE NOODLES FREE,just kidding,so just one more thing don't ever call cust care bcoz they told me to change my network means change no. isn't it so fantastic cust care which give honest solution.

Dear Sir,

This is in reference to the below attached mail. Kindly review the same before proceeding further.

Since I am in a service Industry, I understand the need to be aware of the customer-relationship / retainment that forms the foundation of any partnership. Off late, I have just been unable to understand how can the response from a Company like Reliance be so negligent, ignorant and lukeworm.

At one point of time, I am sure the revolution created by Reliance Communication was a paramount example of the Service Industry. Today, I fail to understand why this deteoration.

I have tried to reach the higher authority, and gain their kind attention by all legal, legitimate protocol-following ways. i.e., Registering complaints, referring to the complaints numbers, mailing directly to the grievance authority. nodal officer, anticipating their responsible response and solution to my problems.

The problem has aggravated, and I have been unable to reach the authority who has the power to solve my problems. Consider reviewing this from your log-database :

Today, i.e. 15th Jan '10, at around 10.00 a.m., I placed a call to the customer care executive (*333) and tried reaching the Supervisor. I understand that I require a formal/highly aggravated complaint to reach them. Within a span of half hour, I talked to 4 customer care junior executives :

Mr Aditya,
Mr Naresh
Ms Kameshwari
Ms Supriya.

I reiterated, the problems I have cannot be solved by them. Still, from the 4 complaints I have registered so far, I tried to escalate the issue and reach the supervisor. IN EACH AND EVERY CASE, WHEN THE CALL WAS BEING TRANSFERRED, THE CALL GOT DISCONNECTED. 4 BLOODY TIMES. You tell me, have I to just keep on calling your executives? Don't I have my personal/official work to do???

In the end, I was still unable to reach any of your authorities who could listen/understand and reciprocate to my problems. Shows the attitude of the Company.

Recently, since the day I bought this sim-card, whenever I have been trying to reach the customer care executives through *333, the call gets disconnected even before a junior executive picks up the call. That is, A CUSTOMER IS HELPLESS, AND CANT EVEN REACH THE NORMAL CARE EXECUTIVE following the protocol. This is HARASSMENT and absolute disgraceful attitude.

When a customer is reiterating, that the problem is still there, the junior executives are unable to understand the problem and insist I register some complaint. Isn't this harassment enough to talk to a higher level Executive?

With reference to Complaint no :[protected]: I had problems with sms not getting delivered. The complaint was closed on pretext of network problem getting resolved. Frankly, it never got resolved. The customer care executive wrote my problem wrong. Somehow he related it to the network, where the actual problem was regarding the sms more than 160 characters in length not getting delivered : TO ANY NUMBER i.e., local or national. Above all that the executives tell me, its the problem of the handset on the other end.
Let me tell you Sir, that I have been using a mobile since past 6 years, and all the people whom I know and sms, have capable handsets, which are able to recieve long sms. Infact, I can send them through my other service provider network easily.

Complaint no [protected] : The GPRS has not been working properly and consistently from the day I purchased the sim-card. Previously the problem was regarding the settings, as you are aware and had problems in the 1st week,.even to recieve the settings on my mobile.
I get following error messages every now and then :

1. Access Denied
2. Service unavailable. Please try after some time.
3. There is some problem with the billing. Please contact the customer care executive.
4. Internet not available. Try again later.

I have paid 100/- Rs a month for the internet. It got debited in one shot. But I have not had the satisfaction o[censored]sing the service properly even for one hour in a day. Is this a joke?

Moreover, the speed is so slow, that none of the popular, verified, good applications like : Nimbuzz, ebuddy, mig33, work. THEY JUST DON'T WORK. Did I purchase the simcard for only errors? The basic purpose is not getting solved.

When I try to contact the nodal office numbers :[protected]/30332620, I get no response and noone answers the phone anytime of the day.
In vain, I have been trying to contact someone who can actually understand the problem, and with authority, promise that the matter will be taken under due diligence, but I see no light and this shows the sincerity of RELIANCE COMMUNICATIONS towards services being offered.

I am asking, is it so difficult to reach a supervisor, when repeatedly, I am trying to say that the problem has to be escalated to a level that cannot be handled by a normal person?

Kindly note, that if Prepaid customers are taken for granted, I have no option but to approach the appeliate authoity, the customer complaints portal, the consumer court and take up the issue more seriously.

Regards,
Siddharth Malani
Reliance no : [protected]





>>> <RCOMNodalOfficer.[protected]@relianceada.com> 1/8/2010 5:12 PM >>>

Dear Customer

Warm Greetings from all o[censored]s at Reliance Communications!

With reference to your Reliance mobile number [protected] and your mail to us, We would like to inform you that as we discussed with telephonic conversation and we are taken request for Unable to open web pages.lease note that your complaint is logged as Service Request ID[protected] . We are working on it and will respond to you in next 14 days.

For further details, please visit us at http://www.reliancecommunications.co.in.You can also mail us at wecare.[protected]@relianceada.com

Thank you for your valuable association with us. We assure you of our best services at all times!

Regards
Nodal Team
Reliance Communications Ltd




"SIDDHARTH MALANI"
[protected]:49 PM
To <Rcomnodalofficer.[protected]@relianceada.com>
cc
Subject Extreme Dissatisfaction - Siddharth from L&T







Sir,

My name is Siddharth Malani
Mobile no : [protected]
Location : Bangalore
It is a Reliance prepaid connection which I had taken on 4th January 2010.

This is to bring to your notice the extremely luke-worm response I have been getting since the day I inserted my sim-card in the mobile, for all the things related to messaging,GPRS settings, R world etc. .

The problems are as follows :

1. Even after sending a message "all' to 55100 several times, I have not yet recieved the GPRS settings. Customer complaint number is :[protected].
I have approached the Mobile store for help, but they have not done anything except giving me this complaint number. Anytime of the day wehn I call your customer service numbers, their system is down, or they say that the ' problem has not been resolved yet', when in the message its clearly mentioned it is going to be resolved in 24 hrs.
I have contacted even the Head office personnel and asked them to look in this matter, but it has been in vain.
Further more, I got a call from the technical dept of your's from Mumbai, where I was guaranteed the problem is from your side, and that I will receive the settings for GPRS within an hour, and subsequently a call to confirm the same. I have yet not received either.

2. My R world is not working, after even 3 days of taking the number. This is shameful and disgraceful.

3. 500 sms/day have been given free. But even 10 messages in the day do not get delivered, and most of them get 'failed' within an hour.
What is the use of giving free sms, when your network can't even handle the load of 10 sms/day per person.
Complaint number :[protected]

I am considering terminating this connection even before I can be guaranteed proper services. This shows the attitude of the customer service personnel, and we are being taken for a ride.

I was to offer corporate connection on behalf of my company, to Reliance GSM, but that for sure is impossible. The kind of service that I have got, if is given to the employees of my company, I along with your Head department for Connections is going to be cursed hard. I may as well thus save the trouble of being wise and pro-active.

If there's even a remote possibility for improvement in the services, that should be conveyed by someone who has the authority to do things and take decisions in the organization. If you feel that prepaid connections are innumerable in number and can be taken for granted, I am so sorry, your perception is wrong and futile. Since I am working in a service industry, I realise the importance of valuing every SINGLE client/ prospective client of your's..

And I shall for sure be lodging a complaint in the 'consumercomplaints' portal. I am sure you would like to read the story for the same.

Regards,

Siddharth Malani

To
Customer Care Manager
Reliance SMART GSM Service
Sir
Sub: Distarbed for One Unknown Number

Please HELP me
" [protected] " This is your realince mobile number.
please help me for this number ,actually this number is very distarbe me.
so i requested to you that kindly you give me the DETAILS(Customer name,Address,etc) of this mobile number .
If you give this details so it is very very better for me .
please help me

sudipto ghosh

sir,
trying to contact customer care no. is not easy and it just like a dream sometimes. The all is made after trying 15 to 20 times commonly. Afterall when ask customer care executive, they answered that it is made by network traffic. Why this problem only and always in smart gsm? Company now to become no 1 but cant satisfied his cstmrs.