excess Billing
I had a reliance broadband connection since more than 1 month. My first month 10GB was free rental service. All of sudden after 25 december 2009 bill came approx. 489.00/Rs. From that saved tables, I found that my usage data was 5.579GB afterwards in 11 JANAUARY 2010.
We paid the bill and compalined upto higher authorities also. But there is only one answer -without even looking our print outs-- that the bill was correct.now I have change the broadband plan to 299.00/Rs Defalt broadband service.
After paying the bill i complained about the change plan, but they saying about close the service because excess unbilled amount. I urged the company to recheck my excess bill amount, but till today there is no responce from the company
PRADAP KUMAR
ROOM NO 41 SEN HALL SHIBPUR PO BOTANIC GARDEN
B E AND SCIENCE UNIVERSITY
HOWRAH - 711103
WEST BENGAL
CIOU Code : WBRI10152
Your Reliance No. [protected]
Relationship No. : [protected]
Bill Period :[protected] to[protected]
Bill Date : 25-Dec-09
Bill No. :[protected]
Tariff Plan
Name
: HSD_DATA
Credit Limit : 3300
Previous Dues Payments Adjustments Current Charges Total Amount Due Due Date Amount Payable
After Due Date
0.00 - 0.00 + 0.00 + 489.24 = 489.00 12-Jan-10 539.00
Summary of Current Charges Amount (Rs)
1. Monthly Rental 514.45
2. Discounts - 70.90
Subtotal 443.55
3. Taxes 45.69
Total Current Charges 489.24
This Statement has been issued by Reliance Communications Services-a Division of Reliance
Communications Infrastructure Ltd ; For its dues and services provided to you by Reliance
Communications Ltd; Thane Belapur Road, KoparKhairane, Navi Mumbai -400710.(Service-
Tax Registration No. AACCR7832CST001) and Reliance Communications Infrastructure Ltd;
Thane Belapur Road, KoparKhairane, Navi Mumbai - 400710. (Service- Tax Registration No.
AACCS2157HST002.)
Other Bill Payment
Options
Pay Online through your
Bank/Credit Card Log on to
www.rcom.co.in>View and
Pay> Mobile and Hello
>Signup
Register for
ECS/CCSI. To signUp
visit your nearest
Webworld.
Pay through R-World
from your Mobile using
your Credit Card.
Payment Through IVR
Just Dial *222
.............................
Your Payment Slip (Please attach this payment slip along with your payment)
PAYMENT SLIP
Relationship No.:[protected] Bill No.:[protected] Due Date:12-Jan-10
PRADAP KUMAR Total Amount Due:489.00 Amount Payable After Due Date:539.00
Cash [_] Checque [_] Demand Draft [_] Cheque/D.D No: Date: Amount:
Drawn On
Crossed Cheque/DD should be drawn locally in favour of RCIL A/c RIS[protected] *Outstation cheque are not accepted.
Regd. Off. : Reliance Communications Limited, H Block, 1st Floor, Dhirubhai Ambani Knowledge City, Navi Mumbai 400710, Maharashtra, India.
Your Reliance Bill
Your Reliance No. : [protected]
Reliance Voice Plan : HSD_DATA
RWorld Plan : L0
Reliance Netconnect Plan : Brdband10GB_1250Roam
PRADAP KUMAR
Your Reliance No. [protected]
Page : 2 of 3
Relationship No. : [protected]
Bill Date : 25-Dec-09
Bill No. :[protected]
Terms and Conditions.
1.For redressal of complaints contact us:-email at: [protected]@relianceada.com Call *222 (toll free) from your reliance mobile or to access Customer Care from any other phone , dial 3033
4343 and JK customers can dial [protected] .
2.You can highlight any matter related to our services to Nodal Officer: Ms. Dola Bose,Reliance Communications Ltd, Reliance House, 4th Floor, 34 Chowringhee Road, Kolkata 700071.Phone :
[protected].Email : Rcomnodalofficer.[protected]@relianceada.com,Fax :[protected].
3.Incase you do not get satisfactory response, you can highlight the matter to our Appellate Authority Mr. Mahendra K Pandey,Reliance Communications Ltd, Reliance House, 3rd Floor, 34 Chowringhee
Road, Kolkata - 700071.Phone :[protected].Email : Rcomappellateauthority.[protected]@relianceada.com,Fax :[protected].
4.To change your billing address, Pls visit your nearest Reliance Communication store to submit request and proof of your new billing address.
5.Late Fee :-Payment of bills on time would ensure a good credit rating and continuous services .Please make the payment by due-date to avoid charging of late fee. Late Payment Charges will be levied
@ 2.5% per month or Rs. 50, whichever is higher.
6.Important Information:-
a)No migration fee is chargeable for migration to any Bill Plan.
b)No increase in any item of the tariff for a period of 6 months from the date of enrolment under any tariff plan
c)No Charges will be levied for any services without your explicit consent.
d)To avoid unwanted telemarketing calls Pls register your phone no. in NDNC Registry- call 1909 or SMS “START DND” on 1909.
e)Incase of permanent disconnection your security deposit will be refunded within 60 days of disconnection, failing which you shall be paid an interest @ 10% per annum.
f)RCOM has full rights to change the terms and conditions applicable to tariff plan from time to time.
Monthly Rental Charges for period
*Reliance Netconnect Rental[protected] to[protected].90
*Reliance Netconnect Rental[protected] to[protected].55
Total 514.45
The Charges marked with '*' are the Services provided by RCIL
Discounts
Amount
*Less : Reliance Netconnect
Rental
- 70.90
Total - 70.90
Taxes
Amount
Service Tax @10% 44.36
Edu Cess @2%(On Service
Tax)
0.89
SHE Cess @1%(On
Service Tax)
0.44
Total 45.69
Current Charges Amount
Amount
Total 489.24
*Reliance Netconnect Usage
Units Amount
Usage in MB 523.00
Less : Monthly Usage
Allowance in MB
523.00
Total Chargeable Usage in
MB
0.00
0.00
*Reliance Netconnect Usage
Units Amount
Usage in MB 503.00
Less : Monthly Usage
Allowance in MB
503.00
Total Chargeable Usage in
MB
0.00
0.00
PRADAP KUMAR
Your Reliance No. [protected]
Page : 3 of 3
Relationship No. : [protected]
Bill Date : 25-Dec-09
Bill No. :[protected]
Aug 14, 2020
Complaint marked as Resolved 
we are calling our customer care number 303063 which is toll free for HP.but from last month this is getting charge for us.kindly check this and confirm us on given mail id or number.pls do the needful.