Reliance Communications Complaints & Reviews

Dear Sir,

I would like to bring it to your kind notice that I have been using Prepaid Mobile No. [protected] of your network. However, I have been facing diverse problems in the same. Some of such problems are detailed as under:
1. Quite often wrong charges are debited from my telephone a/c, e.g, on 31.12.2009,
Rs.30.00 was debited for no services used. There has been several such instances in the past.
2. Despite my repeated attempts I never succeed in connecting to your customer care section through my captioned mobile. As a result I am not in a position to take up my genuine problems/ grievances with them for redressal.
3. Most of the time there is problem in connectivity. Quite often I receive intermittent
connectivity which results into multiple calls for one teletalk.

May I request you look into my above said problems and ensure their redressal lest I am fed up and constrained to switch over to some other network.

I shall appreciate if you please advise me the actions taken with regard to the above.

Sudhir Kumar Verma

dear sir,

I AM VERY UNHAPPY WITH THE CALLER TUNE SERVICE THAT RELIANCE COMPANY IS PROVIDING. i don't want caller tune on my mobile. i complained about it but their is not any action had been taken uptill now.My mobile no. is [protected]. I told that in future also i don't want any caller tune calls on my mobile & also don't want to recharge current caller tune. although caller tune recharged. Please stop caller tune on my mobile.
Its very much costly. I am not happy with your service. & take step as soon as possible.

I BOUGHT A RELIANCE GSM SIM YESTERDAY,BUT ITS NOT GET ACTIVATED YET AS IT SHOWS 40'H ME ERROR WHEN I PUT THE SIM IN MY MOBILE PHONE.
SO PLEASE SUGGEST ME SOME SOLUTION.

Hello Sir,

I applied for reliance broadband connection on 5th Dec 2009(Application number [protected]) but till today I didnt got any feedback from them when I called to the numbers [protected](Patavi) and [protected](Jaydeep) they keep on telling will send a person for address verification. But nothing is happening from there side. Already Rs 500 is deducted from my account as installation charges.I am very upset due to this. Each and every day I am calling to these numbers and getting the same answer. Please help me what I need to do?

Thank you,
Chandrayya G K

WITH DUE REGARDS AND RESPECT I WOULD LIKE TO DRAW YOUR ATTENTION TO THE FACT THATI AMARJEET SINGH OWNER OF BHARATI COMMUNICATION HAVE PARTICIPATED IN ASHAR SRAWAN (July '09 - Sept.'09)

THE TOTAL NUMBER OF ACTIVATION WHICH I HAVE DONE IN THE ABOVE MENTIONED SCHEME ARE 1726 WHERE AS THE DURGAPUR OFFICE ZONAL BRANCH MANAGER MR. GOUTAM DUTTA ON THAT TIME AND NOW IS MR. ALOK KR SINGH 1203 ACTIVATION.

I AM SURE THAT THIS MISMATCH IS DUE TO THE NEGLIGENCE OF WORK FROM DURGAPUR OFFICE AND COMMERCIAL HEAD. THE CLARICAL MISTAKE OF THEIR OFFICE WHICH THEY ARE NOT READY TO ACCEPT. I AM SURE THAT THEY ARE INGENUINE IN SOLVING MY PROBLEM.
THEREFORE I VERY HUMBLY AND HELPLESSLY REQUEST YOUR GOODSELF TO KINDLY LOOK IN TO THIS MATTER AND MAKE A THROUGH AND THROUGH ENQUIRY TO FIND OUT THE CORRUPTION AND MALPRACTICE WHICH THEY ARE DOING IN YOUR DURGAPUR OFFICE (WEST BENGAL)

RELIANCE SMART IS A COMPANY OF LATE. SRI DHIRUBHAI AMBANI'S REPUTATION AND GOOD WILL AND SO I PRAY BEFORE YOU NOT TO LET THESE CORRUPT MANAGERS PULL DOWN THW REPUTATION OF THE COMPANY.

I SWEAR I AM INNOCENT, PLEASE DO JUSTICE TO ME AND UPTAIL THE RESPECT AND GOODWILL OF



MISMATCH FIGURE

THIS IS THE DURGAPUR DETAILED WHICH I HAVE GOT FROM OUR DISTRIBUTOR POINT


SL NO:ClusterDistributor / Retail CPCRT codeRetailer nameAddress with townRetailer E MDNSlabGiftGSM ACTIVATION target Jul 09 AchievementAug 09 AchievementSep 09 AchievementGrand Total from Jul 09 - 20 Sep 09REV TRGTREV ACHIEVEMENT



574DurgapurKALPATARU MOBILE[protected]BHARATI COMMUNICATIONMEHENDI BAGAN, BURDWAN[protected] +21" LCD TV + Mobile500328477398120396070117452




THANKING YOU
AMARJEET SINGH (BHARATI COMMUNICATION)
MOB : [protected]
E-MAIL : [protected]@gmail.com

Sir,
I had purchased a Reliance High Speed Data Card Broadband+ in the month of Sep 09 from an authorised dealer of Reliance High Speed Data Card Broadband+ in Palam, New Delhi. I had been asked for the required documents and amount and they filled the form at their own. I had asked them to provide me 10GB Day & Night Citywide plan with one month waiver of Rental ( i.e.Rs.1099/-). But I had been provided with 3GB Day & Night Nationwide plan with Rs. 250/- waiver for 12 months. Then after a fews days I got a verification call during which they told me that I had been using 3GB Day & Night Nationwide plan with Rs. 250/- waiver for 12 months with Rs. 850/- monthly rental. Then I mentioned that I had opted for some other plan, but no action was taken by them. After 7 days I got my first bill, then I visited the shop from where I had purchased the Data Card. They gave me Customer Care No. I lodged my complaint there that I had been provided with other plan and kindly resume the one I had opted for. Till the time services had been stopped due to non payment of the first bill. When I made payment, services had been started but now neither I got one month rental waiver nor 12 month Rs. 250/- waiver in monthly bill. Then again I visited the shop, they told me that you had changed your plan that is why no waiver is being given to you. In this way, I lost the rental waiver as well as I had faced a lot of difficulties during the period when the services had been stopped and I had to regularly visit the shop as the dealer never responded me on telephones or mobiles.
I request you to kindly look into the matter and redress my grievances.

Yours Faithfully,
Dhirendra Kumar

Dear Sir,
I am Adnan Imran a 3 years old custumer of reliance CDMA and i am in sms plan with 11 rs. where every sms charges rs. 0.01 for local And std.and it renewal automatic every month.
but when i sms @ Morning it apply charges @ 0.50 Rs.
then i call custumer care they said you are not in sms plan.so , it apply charges.
but i send 87 sms and charges apply for 32 or 33 sms. early i sms but it was as sms plan.

so, i want to know why its happen.
My Number. [protected] (Reliance CDMA Bihar)

Respected Sir,

I am the user Reliance GSM service of Rajasthan My number is [protected].
My sim is blocked/hang Down on 30th of December while I was communicating..
After that I Checked my cellphone(Dual band Compatible Cellphone as Described on Reliance Customer form Manufactured by NOKIA)
but there was no fault in that..
The fault was in the SIM When I contact the Reliance Distributor he asked me to pay
100/- Rs to get the new SIM with the same number..
Sir I want to make your attention that there is no Rule,Terms or Conditions on the Reliance Customer form to pay charges in the cases while the SIM is Blocked/Hangdown..There are charges for new SIM if the SIM is Stolen/Damaged/Misplaced..
So Please try to solve the problem & provide me the appropriate SIM..
If possible take proper action against such distributor.
Rest of the Information is as follows:
Date of Activation-20/10/2009
Number-[protected]
District-Hanumangarh
State-Rajasthan

Thanks & Regards
Manoj Kumar

sir i am from Ghutgoria Ps - Barjora, Dist-Bankura. I am using Smart connection from 2006 from few week ago i found that when i call smart customer care i heard a tone "this route is busy".when i able to connect for launching a problem about network they take my complain and tell me "your problem will be solved within 14 says" after that when i want to call again i cant connect the call till 31st dec 09 10.27 pm. after 11pm when i able to connect it no one answering my call it was just ringing and disconnect automatically
from Reliance Website i found the number of nodal officer in west bengal circle and try to call the number is ringing continuously no one receive the phone
i'm in big problem obout reliance network and poor customer care service
sir plz take step so that we can get a remedy as soon as possible

Hey Guys Can someone help !

I am having LG LXU 800 Reliance modem and m unable to connect it on Windows 7.....Each time get different errors of checking network settings.

Hi,

I am using reliance CDMA mobile services in Maharashtra region and my mobile number is # [protected] and account number is [protected].

I am not receiving hard copy of my bill from last two months at my residence address. I have already given complain to reliance customer care regarding the same, and after so many follow-ups still there is no action taken (Can be check for all complains and follow ups in the system).
From today evening (Dec 30, 09) out going services are blocked and customer care people are not able to activate outgoing services.

I am unable to pay the bill as I am not aware about the due dates and bill amount since I am not getting the bill copy since November.

Requesting your help in the issue.

Regards,

Rakesh Kumar
Pune
cont. info. +91 [protected]

I am reliance user near about 3 to 4 years. I complaining regarding change in my caller tune.
Firstly reliance activated caller one caller tune to my mobile without any notice & deducted charges. After some duration company offered to change the caller tune, I told not to change it but remain with previous one then also it was changed which I do not like
You just change the caller tune with previous one or unsubscribe the caller tune service or set caller tune as I like
I am not getting codelist anywhere so email me or tell me where I will get it .

Dear All,

my Mobile No. [protected]. i am use gsm sim last 3 months because reliance network is no 1. but my connection is starting network problem. i live in delhi (Dayalpur) east delhi my network signal is very bad. i am third mobile change this connection against but network is same. i have go to out of delhi Last Sunday 27/12/2009 (haryana state in Murthal place) but this sim in not work network name is change reliance against 40507 show pls slove my problem

Satpal

I have applied for Reliance broadband connection against the application no [protected] on 19 Oct,2009. iInstallation charge of Rs 500.00 has been debited from my account on 28 Oct,2009.
I have put my full effort to get the connection. I have spoken to sales person, customer care & everybody who is taking care of my area ie CV Raman Nagar, bangalore 560093.
But I have failed to get the connection as well as the money.

Kindly help us to get the connection & charge them reasonable penalty for this ingorenace of a customer.

Hello,,
1.Why Reliance is having the policies .. which is not at all useful to subscribers.. ?
Is this is a business which is having no controls .. then Why TRAI is avaialbale...
Dear Users .. If you are prffering this Relaince Broadband , Netconnect or what ever... Please Do not Go for it.. this is really cheating customers in all the way throught your subscription ,,, in one oir the other way..
ex. Wrong billing... Roude customercare, Even throgh phone and web worlds ... really you will die If you buy it...
the other Service providers are like Airtel are comparitively Good than this reliance .. Dont ever prfer any kind of relation ship with this ..
this people are asking the address proof rental agreement ... which must be signed with Rotary .... who will pay 250 /- to get it signed...

Reliance thinks that you dont have any other work to do...

I am having reliance one card bearing no. [protected] which is not be reconized in any o[censored]r outlets 'N' no of times used. I have also given complaint in your complaint book in Vengala Rao Nagar Reliance Fresh & RELIANCE fresh Miyapur Outlet. there is no use. I request you not to issue useless cards to customers and also wasting there time filling all details. and also request you not to fool the customers by giving them fake cards to improve your bussiness giving false statements. Please dont let the belief on RELIANCE brands to get down by giving false statements and fake promises which leads in loosing customers. There is no PROPER RESPONSE GIVEN TO CUSTOMERS in your miyapur outlet in HYDERABAD. ONCE AGAIN DONT ISSUE FAKE CARDS AND PLAY WITH CUSTOMERS.

Hi,

Compliant Number :[protected]

This has to be the most pathetic customer service provided.
All the while I was made to feel as if the so called backend team/technical team is a rare species of superhumans who have disended on earth.

I call up customer care on friday evening, promised resolution over weekend. I stres s the need to get it sorted over weekend as I can't take time out in the corresponding working week.

Then three calls later with Ms Shaylaja, Hirendra,Prakash

I was promissed of getting a call from technical team by 2 executives (Prakash(Sunday 27th Dec 11 am) and Ketan(sunday 27th Dec 9:00 pm))
Then at 10:30 PM I spoke to Ms Sana ( the floor supervisor). She promises me a call back in 25 minutes. No call.. I postpone my dinner waiting for the call.... no call.

Next day mornig at 11 , when I am driving and not near a computer.. BANG !!! call from teh God !! Technical team !!!

2 hrs later .. still unable to resolve my problem.. and I am promised a visit in 72 HRS !!!!! and then I will be billed from Dec 24 !!! PATHETIC to say the least !!

Do u guys have any escalation matrix !!! or is it just a scheme to loot ppl of INR 3500 and provide them with a stupid junk market china made USB ?

Call me and expediate thing pls... or refund me the 3.5 K to prove that reliance actually is a corporate and not a bunch of looters !!

I am a new user of Reliance broadband. whenever I try to open the browser Every time I can see "This page can not be displayed" . When I talk to customer service the reply is that, "Please note the complaint number and our technitian will attend the problem soon". I bought a new PC then also no progess. Now I am raising this complaint from a browsing center. Is there any way to get out of this problem. I have no choice for other service provider. Airtel does not have service in my area. BSNL - applied for land line 2 months back. not yet connected. Please help me solving this problem.

Dear Sir / Madam,

The internet data card modem # EC325, purchased by me around a year back, stopped functioning on 15th October 2009. I called up the online customer support cell several times, but in vain, as the support executives said that someone will attend me, and no one did. Finally, I sent the first email on 19th October '09 to register my complaint. The team responded on 20th saying that the datacard support team will take the complaint forward. Since I did not hear from them for four days, I sent another email on 23rd Oct. '09. There was no response from any one.
I sent several emails in the meanwhile, and finally when my patience was put to test, I escalated the matter to the Zonal officer in charge, on 27th Oct. '09, as a result of which an executive came to my office and checked the data card. He mentioned that the hardware had malfunctioned and that I will have to purchase a new data card for Rs. 3000. He said that the warranty was only for one year. Trusting their words, I decided to discontinue their services and sent an email on 29th Oct. '09 to all their email ids to disconnect the broad-band internet service with immediate effect and charge me till 19th Oct. when I had registered my complaint officially.
There was no response to my email id. Frustrated with the cold response, I escalated the matter again to the Zonal officer on 12th November, when I received a bill for the period 5th Oct. to 4th Nov. '09.
There was no assistance other than an email requesting me to re-consider my decision and continue the service. This was limit to my patience.
On 19th Nov. '09, Reliance support cell emailed me asking me to visit their shop and fill up a form to disconnect services. This act was extremely frustrating. Email confirmation is as good as documentary evidence and request to deactivate.
However, I walked up to their office on Saturday, 21st November '09, just to find out that the concerned staff were not present in the shop and that I may have to wait or come later. This was not acceptable.
Till date, reliance has not deactivated the service, nor has reached me for any help.
I am unable to bear this mental agony and frustration. I have paid the bill until 19th Dec. '09, but they are pressurizing me to pay bill till date. Please help.

It is very irritative and worst experience with the services provided by RCOM. I have recharged my cell ([protected]) with Rs.100 . After that when I checked my balance I found Rs.30 was deducted for unknown reasons .After a long excercise and irritation,I was able to contact the customer care person
who after a long time told that "It is deducted for some Value Added Service " and the worst part of it is that I haven't subscribed for any such VAS.
To contact the customer care person of Reliance is itself a achivement as wrong and foolish IVR messages are fed like on dialing *333 it says "The number u have dialed is wrong ,pls check it " which after dialing 10 times becomes the right number. I have recharged my Vodafone and Airtel numbers many times using online services and there was not at all any problem and there has been no issue of auto subscription of VAS and they used to call back after locking complaints in case of issues.

This incident gives me a bad impression and worst thing is that the customer care person told me the VAS will be deactivated which I haven't activated .I am not getting any Value Added Service on my phone and it had made a firm belief in me of the faith of some people who told me never to use any reliance mobile .

I want it should be corrected promptly and I want a complete compensation for it .The unknown VAS should be deactivated and the charges should be reversed in any case with full compensation.I hope this issue will be resolved quickly and I wont have to move to Consumer Forum for this. This happened previously also and now I can't waste my time and energy on these type of foolish issues which are created due to your wrong system.

This is the above mail which I have sent to RCOM but the matter is not taken up seriously and I am still facing the problem.I hope you will ask them to solve the problem and help me to get the complete compensation for all the wastage of time and efforts.

Asim Jamal
ACI,
Lucknow.