Reliance Postpaid Connection Complaints & Reviews

I want to port my number from reliance to other post paid connection provider. However i am unable to do so. Backend from reliance says there is pending bill. As far as i remember i cleared my last bill amount via online payment: amip93974669 and even if there is any minor amount remaining it should be adjusted from the security deposit. I feel very helpless, seeking help and advice.

Im using my postpaid number from last 3 months and paid last 2 months bill also yesterday my outgoing has been stopped due to some reason when I called yesterday customer service they told me to submit my documents in RELIANCE STORE as it was showing in there system CUSTOMERS APPLICATIONS FORM issue in 198 COMPLAINT DESK.
But today I went RELIANCE STORE they were not able to activate it RELIANCE STORE TOLD DIFFRENT ISSUE rerentative told to call customer service 198 n i had called 5 times they wer talking n asking my problem telling to be on HOLD and hanging up the line from there side it HAPPENED 4 TIMES same #### (shweta, arman, more 2 guys and atlast i talk to TRUPTI for 59.26 mins she has taken Complaint of Mine and also on RELIANCE STORE Vashi sector- 12, GUYS DILIP they were fighting on calls blaming each other to solve my issue but till last both wer not able to resolve my problem.
so I told her to transfer the line some senior supervisor or manager I was talking to her for 1 hours and she was telling I'm not able to transfer the calls there is no seniors on floor I was waiting and waiting for 1 HOURS but she was telling same thing. sir in 15 min senior will call you. then also I told her NO I will be on line plz transfer the line I want to speak with someone who can solve the issue .waited waited 2 hours at RELAINCE STORE she also hangup on me.
Nobody superviors called me or concern person and also my problem not solved.
Does RELIANCE CUSTOMER CARE WHO HAS MILLIONS CUSTOMER don't have any SUPERVISOR, TEAM LEADERS OR MANGERS ON FLOOR WHO CAN SPEAK TO SOLVE ISSUES I WAS WAITING for 1 Hours AND also nobody works in QUALITY TEAM who can listen this kind of calls of agents who r PLAYING N DISCONNECTING the lines please check my recording [protected] and SEE what #### agents r doing on calls with customers.
PLEASE RESOLVE MY PROBLEM AS SOON AS POSSIBLE

I, Harsh Kumar Sharma, received a call from Reliance customer care on 20/06/2013 on my mobile number-[protected] regarding an offer for postpaid connection for which no deposit have to made and only rentals of Rs.298 have to paid on monthly basis and the scheme contains offer as follows:
1) All Reliance to reliance call throughout India would be Free of Cost
2) 800 local free minutes on other network
3) 400 STD free minutes on other network
4) 1000 free MSGs (local + national)
5) 2GB free Net usage every month.
To assure myself,I asked the executive to transfer the call to your senior so that I may confirm the scheme. The call than was transfered to the Manager of the call center Mr.Subhankar ([protected]) who assured me that all the conditions of the scheme are true and all conditions and scheme of the connection will be provided.
I asked the executive that i need a sim containing the number of my choice which they agreed.
So I agree to buy 2 sim of my choice numbers on same conditions and scheme for which they say to pay a deposit of Rs.250/- on the second connection.
I too agreed and company sent a collecting agent to collect the documents,deposits amount and to handover the two sim.
The collecting agent provided me two sim of different numbers on which i asked that these are not my opted numbers. The agent told me that once the number will get registered,the Managaer Mr.Sbhankar will change the number of both the sim as per your choice. So i accepted the sim.
The numbers provided me were :[protected] and [protected].
After that I tried many time to call Mr.Subhankar to get know about my numbers of the sim wether changed or not, always a girl named Miss.Piyali received the call and say that Mr,Subhankar is not in the office,he is on tour,he is out of office.
Than comes the varification agent, whome i denied to regiter the sim on my name and cancel the sim.
Than I received the call from customer care executive that my both sim have been activated and to dail 198 to verify my details and once the sim is activated they will change the numbers of both the sim and activate the 3G service on my numbers.
And now both the sim have been activated without changing the numbers,no 3G service have been activated yet, though i have not verified my sim.
And now the bill is being sent on my address.
I called the cutomer care who have called me regarding the offer that my no have not been changed yet and she told me that the manager Mr.Subhankar have done this kind of misappropriation with many customer and she is resgining the job too.
I am not using any of the sim.
I have also sent e-mail to Ms.Dolly Panday (rtlnodalofficer.[protected]@relianceada.com) and Mr.Dhritiman Lahiri (rtlappellateauthority.[protected]@relianceada.com) regarding the issue,but no feedback have been received yet.
Please help me to solve the issue as early as possible.
Harsh Kumar Sharma.
([protected]).

My name is Sabbir Ahmed, from ghy..I have done postpaid of my no. [protected] which was prepaid. this was done on 29th july and on the same date I colled in the reliance customer care and told to activate the internet pack of 123 for 1gb. And I started ussing the internet because they have also confermed that they have activated so I was using the net but now I got a message that my bill is 1344 and the outgoing is also bared.when I have checked the bill they have covered the net charges also and the pack is also not activated and when i told them they don't accept the complaint and have not discounted the ammount till now..You can also listen the conversation which have been recorded in their office for prove..please solve as soon as possible.

I was having reliance postpaid connection bearing No-[protected] and add on to the same No-[protected] I have sifted from secunderabad but in my present location there is not reliance tower is there so I have clear my bill and requested for cancellation of the connection but till date they have not cancel that connections and they are charging the every month rental and disturbing me by giving tele calls to pay the bill. please do the needful action

As I initiate the Plan change request on 22nd of jan 2013.
But the plan is not change or no intimation is provided by your customer care representatve regarding that failure of plan change.

When we calls for the details every time they put our call on hold for almost 1 hour and after that they disconnect our call.

Is that the services that reliance provide to there customer of non-responsive and ir-responsible behaviour towards the cutomer.
Who will be responsible for that of not changing the plan as per the request raised by us.

My postpaid number is [protected].

I have taken postpaid connection from Reliance India Mobile under the scheme R-R free all over India.I came to know that the scheme was not provided to me when I receive the bill for the month Feb'2012. My Name is Kumar Abhinav and the same has been fed by the service providers as Anubhav Kumar. When I receive my first bill I call the service providers to rectify my name and I was told that the same will be done at the earliest.

After this incident the service providers made the verification at the address furnished by me.As the name mentioned by the service providers is wrong and the verification is negative the outgoing as well as the incoming calls were disconnected on 29.03.2012. When I enquired the same with the customer care and I explained them this mistake was done by them they have not listened to me.

As I was going to my native place on the same day, I was facing problem without mobile phone and I purchased new mobile and took a new connection. I have informed the customer care of Reliance India Mobile that I don't want your connection again and I switched off my mobile phone at the same time.

Now the service providers have put me in trouble and claiming the bill amount. Kindly solve this problem.


Kumar Abhinav.

Dear Sir,
Myself Harsha.B.M. I had purchased HTC TOUCH Diamond Windows Mobile from Napptol At Rs.5999+ Postage Rs.199. It was CDMA Set. Napptol had advertised that "IT WORKS ONLY WITH RELIANCE" so I had purchased Reliance Postpaid Connection on 22/01/2012 around 4:00pm and I submitted rental agreement, Driving Liceance, Light Bill, Ration card, PAN card,(All XEROX Copy) Photo and Rs.500 for Startup kit at Reliance Outlet, FORUM Mall, Koramangala, Bangalore. Number had been activated "[protected]" for this "RSN No. RA[protected]AC" but handset had not been activated till now. Not getting incoming call or outgoing calls. Reguarding this issue am calling for Outlet Representative and Costumer Care[protected] also [protected]@relianceada.com. but daily saying any other reason like " Our SENIOR Person had took this issue and solved within 72 Hours else please submit the documents". and mail answer was "Fill the Address Deatils and submitt" and "We regret for the inconvenience caused in this regard Kindly note that as per the service request ID [protected] the coverage issue in the mentioned area has been resolved. If the issue persist again please revert us." only this will be the answer am getting. already more that 10 days gone till now not activated.

I am worried because once RSN No.: had been registered cannot be register again and again, my handset will be waste without incoming calls and out going calls, or Messages. If I call even their Costumer Care Number 198. The Display will be "INITIAL PROGRAMMING REQUIRED" and call will be disconnect. Am asking to send the INITIAL Programme" But they are thinking about network coverage.


Please I want the this issue must be solved.

Regards,
Harsha.B.M
+91 [protected]
[protected]@gmail.com

I am having my number [protected]. I have applied for MNP on 18th August 2011 to Tata Docomo. On 27th August I received a message for mismatch o[censored]PC no. and the application rejection by Reliance, After some time I came to know that the number Reliance having is the right one. So they started to lie and give other excuses. After that they have stopped giving any satisfactory information. I am not aware what to do with situation and is there any number by which I can complain for further.

Hi

I want to disconnect my number [protected]

Tried calling the *222 postpaid customer number , nobody has picked up

Waited for more than 15 mins

So sent a mail to [protected]@relianceada.com , no response so far :-(

Thanks
Karthikeyan.C

Dear Sir, I have a post paid Reliance connection [protected] from 16 May 2011, but it is deactivated for the past 9 days. I have visited the reliance office , JSR communications, 1515 Cambridge road at least 8 times, but in vain. I have contacted the reliance representative on this Mobile NO [protected] at least 10 times and he gives me a confirmation that it will be done within one hour. I have even contacted their Area Manager on this mobile No [protected], but his promises are even worse. I have submitted the address proof twice. I got their first bill on the given address, but they could not verify the address till now !!! I am a Central Govt officer and newly posted to Bangalore. I am facing lots of problems. Please Help. Thanks.

Dear Sir/Madam

I, Rathinder Singh of Siliguri, WB, current user of the reliance prepaid connection i.e. [protected] and i wanted to convert it to postpaid connection and for that on 18/11/2010 i was callet to Mr. Bishu from Reliance Company (franchisee office at City Plaza, Sevoke Rd), Office Incharge Miss Srijana and sales Manager Mr. Pintu. He came to me and all formalities(documentation) were done by me with security cash deposit of Rs250/- and that time he asked me for an alternate number and i gave him the number i.e. [protected], use by my wife who have not need of postpaid connection. After 2 days, my wife called me and told me that the postpaid connection is converted on my number after got the message. I shocked that i had applied for my number and the mistake by the company, the convertion was done in my alternate number. After this i was called to Mr Bishu that what happen, my wife's number was converted to postpaid, she dont need the postpaid. He told me that sir Sorry the mistake by me , plz advise your wife to use the postpaid connection. i told me that its not fair already i have applied for the postpaid connection in my number i.e [protected]. But still i conveyanced my wife to use the postpaid and she agreed. On 20th of Nov 2010, she got disconnection in postpaid line and told me the matter. after this i again called to the Bishu and Pintu to activate the line but they were nothing do. We both are try several times to conatact with Bishu and Pintu to solve the matter but they did not receive the call from my number and one day the Pintu has received the call by my wife but he shouted upon my wife and use abuse language to her there after i went to the franchisee office at the address given above and meet Miss Srijana on 25/11/2010, she told me that today is saturday so the your connection will activated on Monday after verification. And verification was done by the supervisor on saturday i.e. 25th. Today it is the 1st of december 2010 but till date the connection is disconnected.

The Reliance is the brand name and a reputed company. Is this the service given by the company. And the uneducated employee, who dont know the manner that how to talk with the customer . I will wait for maximum 2 or 3 days after that i will make consumer court case against reliance.

Thanks & Regards

Rathinder Singh
[protected]

i am sanjeev from trivandrum working with leela hotel . i have taken a post paid connection frm reliance service provider i have bought sim frm "ringtone"central building ,mg road pulimood,trivandrum-695001.the first day wnen i have taken connection i have submitted my document but it was nt full i promised to give rest afer few days whc i failed but after 5 days i gave all my document .the service provider said me now within 48hr they will activate my connection .but now its 7days they have nt activated my no .plz help me .now that service provider is nt picking up my call when iam calling him plz do something for me .

Dear Sir,

I buy post paid connection from Pacific Communication, Pathankot who are authorized dealer of Reliance Communication. I buy postpaid connection with 995 rental and start using according to 995 tariff but after 3 days when i got message your usage is of Rs. 690 which was charged according to rental plan 425.

Hi there,

Recently had issues with Reliance postpaid connection, I purchased two numbers as I needed to converse between those numbers for free. I inquired and executive told me that there is plan for 99 rs, he said take 2 numbers, 99 rs rent for each number and 50 rs extra each number to make it CUG and to converse free. I said fine and paid 350 per number as a activation charge and got two simcard after 10 days.

When I received them, I called Customer services and found that they have activated 399 rs plan and no CUG has been offered. Customer service executive were not ready to take complaint about this and executive just did not respond at all.

I found this very frustrating and I am going to go against this in court of law.

Thanks and Kind Regards
Huzefa Motorwala
[protected]

Reliance communication changed my current postpaid plan without any request with enhanced bills associated with new (forced by them) plan.

Dear Sir/Madam

I am using the reliance postpaid connection since 2004, but the bills are not delivered to my residence which is my permanent address every month . I require the bills for my official purpose . After making complain to the local office it is in order for few months . So I started using BSNL number and the reliance number is kept at the residence . My credit Limit as per reliance is Rs 1100 /- . The last month bill which is the only outstanding bill is only Rs 141 /- as per the sms . A call was received from the customer care after the due date asking for bill payment and it was informed from my residence that the bill was not received . Inspite of making sure that the bill is delivered we started receiving calls from reliance customer care for bill payment . Today morning also after receiving a call from the customer care, I called at [protected] to confirm my credit limit . Again in the afternoon a, call was received from the customer care at my residence asking for bill payment by 17/07/09 or else the connection will be disconnected .

So please check the payment details over the last Five years from your MIS and also clarify what is meant by credit limit at Reliance Telecom .

My reliance number is [protected]
and my current contact number is [protected] .


Saurav Roy
House No 8
Nabagraha Road
Silpukhuri
Guwahati -781003
[protected]

M/s Harjase Mobiles Mall Private Limited, Harjesh House, 4/8 east patel nagar, new delhi- 110008, has been sold me a new connection on 15-4-09.I have been told that this will activate with in 48 hours. Connection is not activated after three- four days also. Then I contacted to customer care about the same. They took my complaint & i have recvd the cal after two days that ur no couldnt be activated due to the paper formality, It will take another 4-5 days. After 5 days i again tried but it is not activated. I again contact customer care . After two day they told me that this no is activated and suggested me to go to the nearest web world. I go to the web world, there i come to know that the sim which is supplied by dealer is not correct & the no is activated with another sim. They took my complaint & after two days i recieved a call from dealer that we will deliver ur sim by today. I dont know, Why the wrong SIM is delivered previously? Dealer also have no answer. Then dealer's person came after two days. Same day I have recieved a bill of 160 rs rental without activated the no.Than again I tried to activated the sim but still it was not activated. I again goto the web world & come to know that this SIM is also not correct. I am very frustated & told the web world that I dont want this connection close this. They said to pay me rental than only the connection will be closed.I contacted to the dealer 3-4 times after that. Every time they promised me to solve the problem but till now i dont get the problem resolved. I am very harrashed due to this . Pls help me out from the same .

Sir,

I have submitted the relevant documents to Reliance communication office in Thippasandra Bangalore to change my Reliance telecom circle from Pune to Bangalore on May 25th 2009 and it doesn't happened up to today 10th June 2009.

Kindly guide me on this,

Thanks,
Varghese CJ

i I have raised a request to disconnect my data card account on march 09,
And after that I called customer case more then 20 times to disconnect my connection.
I cleared the due amount too for the month of March.
Now on May I got an other monthly bill, For the month of April.
My account is still active. They are not disconnecting my account.

RIM complain no 96081315, 91999077

I had reliance post paid connection -phone no -[protected]. On 23rd June 2008, I paid Rs 780 and asked for service termination. I submitted the service termination request form on 30th June 2008 and was told to pay Rs 280 for the blll till date of service termination. I paid the amount (receipt no S[protected] and also the termination request.
I waited for about two months for refund of security deposit but did not get any money. On making compliant to Reliance communication, (Service request ID[protected], I was told to pay Rs 575 more which, according to them is outstanding in my name.

Issues -- I paid the full amount till the date of termination but never got back the security deposit. The company never provided me bills for the above two payments and neither for the amount of Rs 575 claimed from me. Even if the amount is due from me (which is not the case ) the company should have refunded the security deposit after adjusting the so called dues.

hello
i am Rajni Ghelani
mobile no [protected] surat
i took this post paid no and a person came for verification and all the formalities was done but after some days my outgoing and incoming was blocked with reason that verification negative and after so many request they had started my services.but after some days once again the suspend my post paid connection. i.e incoming and outgoing. and from that point of time till today my phone no is in same position no outgoing and incoming.
can please see into the matter what goes wrong
thank u
Rajni Ghelani

Dear Customer, In response to your mail regarding service termination issue, please note that as per the confirmation received from the concerned team we request you to visit the nearest Reliance World location, clear the outstanding amount, fill the termination form and complete the termination formalities. The list of the Reliance World location is attached herewith for your ready reference.
Yours sincerely,

br...