[Resolved] Reliance Smart Communication — extension of GPRS service

[Resolved] Reliance Smart Communication — extension of GPRS service

V Ved from Delhi, Delhi

1. I am using reliance SMART sim having no [protected] (Circle west Bengal). I recharged with Rs 303 on 06 Aug 2008 for internet conectivity to my PC. The service was activated for 30 days (i.e wef 06 Aug 2008 to 05 Sep 2008). My service was stopped on 29 Aug 2008 due to breakdown of service in complete Gangtok sector. 2. Service of towers in this sector was again started on 05 Sep 2008. but my GPRS service deactivated since validay was upto 05 Sep 2008. Therefore I got validity for 30 days but service for which I had paid money was given for 25 days only. I approached customer care executive for extension of 5 days GPRS service or refund my money for 5 days, They directly stated that my validity is over neither they are going to extend the service nor will refund the money. 3. please do the neeful for extension of 5 days GPRS service/refund of Rs 50 (i.e 303/30 x 5). Reliance smart service gave me validity for 30 days but service provided for 25 days. Reliance communication should understand that customer pays him money to get serivce not for empty validity. with regards ved prakash Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Ved

from Delhi, Delhi

reliance smart communication — Estension of GPRS service

I am using reliance smart SIM no [protected]. After confirming from customer care executive I recharged my mobile with Rs 39 on 12 Sep 2008 to get GPRS serivce for 3 days (i.e wef 13 Sep 08 (0000hrs) to 15 Sep 08 (0000 hrs).

Service at 0000 hrs on 13 sep 08 not started, hence I approached customer casr executive on 13, 14 & 15 sep 08 through mob. My complaint Nos refers in this connection are[protected] dt 13 sep 08,[protected] dt 14 Sep 08,[protected] dt 15 Sep 08.

Service supposed to be started at 0000 hrs on 13 Sep 08 but actually started on 15 Sep 08 at 1230 hrs and deactivated at 0000 hrs on same day. Thus I got GPRS service for 12 hrs only making a loss of 2 days to the customer.

I approached customer care executive for extension of service but they didnot agree stating that your complaint resovled.

You are requested to ask reliance to extend my service for 2.5 days or refund my money.

with regards
ved prakash

Ved

from Delhi, Delhi

reliance smart communication — NON EXTENTION OF GPRS SERVICES

I am ved prakash and using Reliance Smart SIM (West Bengal). My No is [protected].

I recharged my sim with Rs 303 on 2 Nov 2008 to get GPRS services for 30 days (i.e upto 02 Dec 2008)with talktime of Rs 1.

On 05 Nov 2008 due to technical problem at reliance towers my, service was stopped. I called customer executive and made a complaint No 79538618 on 05 Nov 08 to customer care executive Miss Krishna.

On approaching many times for 7 days my GPRS service restarted on 11 Nov 2008. Thereby making a loss to me of 7 days. Loss of amount is 303/30 x 7 = 70 Rs.

I want say that out of 30 days i was not given service for 7 days. I approached customer care again on 15 Nov 08 to exentend my service for another 7 days (i.e up 09 Nov 08). Customer care executive Miss Mona directly said that It is impossible you have been given validity for 30 days.

I have paid Rs 303 for service not for empty validity. May I therefore request you to kindly guid me to get service for complete 30 days as I have paid Rs 303 for 30 days service or you are requested to do the needful please.

Saurav das

reliance smart communication — Want to know the number's consumer name

Sir one reliance smart number [protected] has sending me dirty messages from two days. So, will you please send me the name and address of that consumer

balwant dhanuk

from Bhopal, Madhya Pradesh

Dear Sir,
i am balwant singh dhanuk my mobile no is [protected]
i have Rs. 40 rechage but not accec rechage my no then pls solve problem urgen

thanks