Reliance Communications Complaints & Reviews

Dear Team,

I want to know the status about my complaint no 84527599 and 84527704.
Now i would like to explain my problem which i face and i think I have been cheated by customer care dept since 3 days.

Actually my validity period had been finished in the sep month so. I have talked to customer care dept, and they said to me to recharge the Rs 799 and i will get 30 days validity and std call free on the same network, So have recharged for this amount on 27 th dec 2008 but i got msg from the Mobile that my validity date will expire on 29 th dec, Then again i talked with customer care dept, then i got msg from the cce(customer care executive) that I should recharge with 199 for life time validity for getting again 799 plan activated, But when i again recharged with Rs 199 At that time i had Rs 90 as a balance in my account.But Here i have been cheated by cce Bcz, As per plan detail of 799, Std calls are free in same network i was knowing that i am making std free call on same network but after finishing about 90 rupees I got a msg that my amount has been finished to make a call even on same network.

Now Customer care dept saying that my 799 plan has finished.So again i have to recharged with 799 To make a std call free on same network.

Then Now 799 plan has been removed

Now i am totally frustrated from the customer care Dept and Reliance and if the problem is not resolved soon
I think this is not the way to treat a subscriber and please resolve my problem ASAP .
If my problem is not resolve, I will definetly escalate this issue to the higher level in Reliance .
and still not resolve, then i would definitly go in the consumer court.

Regards

Vivek Kumar Mishra
Mob No:[protected], [protected]

hello,
i have a problem that some sites like gmail.com etc are not open.
plz take an immediate action.

Company involved-- Reliance communication (webworld)
Location---ujjain (MP)

I was carrying reliance WLL phone which i surrendered on 19/10/2007.
As per my final bill i was supposed to get refund of rs 1000 from reliance webworld which they has taken while starting the connection.

even after 4 to 5 followups they are not ready to refund money.

i am having last bill payment receipt and last bill over which refund amount is written.

its been almost 1 year i have not got my refund amount and no final date for settelment.

kindly suugeest the further step.

We were appointed as LBA's of the company then RIL, and no agreement copy was given and the company never abided by the agreement clauses, and finally they never returned the security deposit

Dear Sir,
This is regarding ill-treatment I received from Reliance Broadband team.
Reliance has suspended my broadband connection without giving any information to me, with the reason of non-payment of bill, without sending any bill, or making available online, that too within three days of bill generation with 20 days remaining for the due date.
There is only one point contact, reliance customer care, which is unable to solve my prolbem.
Bellow is complete sequence how they troubled me all these days.

Regards,
Datta Sable,
Bangalore.
Cell:[protected]
Reliance customer A/c. No.[protected]


I took new Reliance boradband connection on 26/11/2208, with 2Mbps speed and 1GB monthly usage.
After use I came to know that the upload size is 50 times more than download for normal surfing, to avoid getting more cheated I changed my plan to 75 Kbps, on 6th Dec. 2008.
Then something went wrong with their server and more problems with modem, and everyday I had to call customer care.
The most annoying part of these days was that I had to raise complaint every day as the previous complaint was closed without contacting me and solving my problem. When I brought to their notice these thing they would simply say sorry.
Finally when I tried to terminate the connection, their service engineer came to my home and solved the problem after 8 days on 13/12/2008. I was assured that bill would not be charged for those 8 days.

The connection was working fine now but the speed was very slow, I raised complaint regarding that, but in vain. So finally I thought of increasing speed by changing the plan.
I requested for 300 Kbps monthly fixed plan change, everything was fine, untill I tried to check my bill online on 23 Dec., after it was generated on 22 Dec. To my surprise it was 9116/- instead of less than 800/-
I tried calling customer care but I got reply that there is some problem and I should call After some time. Again I called after few hours and came to know that my plan was changed to annual instead of monthly basis.
I told the customer care guy that I never opted for that plan, and requested to listen the recording of the day I requested the plan change. Then he took my complaint, but It seems he entered in the system another reqest for plan change.

Next day when I wanted to use internet, after logging, only reliance broadband homepage was opening, whichever address I typed in the address bar. when I called customer care, I came to know that my connection was suspended, when I asked the reason, he said non-payment of the bill.
No bill was sent to me, even it was not available for viewing on the net, the due date for payment was 20 days ahead, i.e.[protected], and without any information my connection was suspended on 25/12/2008. The guy took one more complaint and said it would take 72 hours for resolving it as usual.
Today 72 hours have passed and there is no reply from their side. They are not accepting my termination request unless the bill is paid, whose actual details are unknown to me.

Not to forget the trouble calling them, telling Full name, account details, complete address, date of birth, last bill paid, and listening the waiting music for around 20 minutes for every call.
I also can't believe that, my name printed on welcome letter is exactly opposite in sequence, and address is also wrongly typed(I got it after 20 days of posting).

I have been using reliance broadband since september 2008. I requested for a 256kbps speed package. Which i did recieve. After a few weeks i upgraded it to 512kbps speed with accoeding to the customer department would give me a download speed of 75kbps per package.

Given below are few of the complaint numbers and dates

[protected]/09
[protected]/10
[protected]/10
[protected]/10
[protected]/11

On all these occasions i was either sent a Tech. Enginner, who was not able to resolve my issues and walked off saying it's your problem not ours.

There have been instances where the tech. voice team of reliance, told me that it's a issue with the "OS", which was absolute nonsense.

I am being charged and harrased for a service i am not using. My download speed varies between 8kb to 16kb all the time, whereas i was told a download speed of 75kbps.

sir,
i m relaince netconnect user and comodity broker in indiabulls as well.i need internet evey time.but meny of times i found that there are no signal. i have lost abt 2lac in last five days. many complain i have send to custmer care but there is no response. and no satisfaction too. pls solve my problem.
i have bought this connection from bulandshahr. but i m living at Jewar(g.b.nagar)203135
my no..[protected]
my netconnect no...[protected]

hi i am using reliance net connect usb modem. i spent yester 700 rs for e recharge.my no is [protected]. i called customer care
10 times. but they not responding well and i am not able to connect to internet . usb modem has validity and 10 hours net hours also.
please solve this problem asap.

I, Mr.Udayabhanu K.V. am having Reliance post paid connection bearing no.[protected]. On 20/09/2008 I had bought a Reliance International Roaming card (Sim Card No.[protected] for my visit to Paris, France from 23/09/08 to 30/09/2008 by paying a security deposit of Rs.4000/- from Reliance web world at Dadar(west). I was given to understand that my credit limit is Rs.6400/-. On 1/10/2008 called 333 and confirmed that a total bill of Rs.11000/- is raised against the international calls. At 11.40 hrs on 1/10/2008 I returned back the International roaming card for deactivation and paid Rs.5000/-. On 6/10/2008 got SMS from 52800 that outgoing calls were deactivated. On 8/10/2008 at 9.20hrs I got an SMS from ICCM to pay Rs.13781.59 to continue enjoying the outgoing services.
When outgoing calls were deactivated they deactivated local, STD, and ISD . When outgoing was reactivated on 27/10/08 they activated only the local calls for paying money. Their prime objective being getting money from customer at any rate.
When the bill came the bill amount was Rs.30041.33. I approached Ghatkopar and Dadar Web World to find out the reason for such an inflated bill but nobody there could explain the details. Ratan Rai from Ghatkopar Web World told me to contact Mr.Tilak at Sitaram mills Compound.
Mr.Tilak called from 30346482 on 5/11/08 at 6.00p.m. According to Mr.Tilak, sitting at Reliance Customer care at Sitaram mills Compound, Rs.4000/- deposit paid will be adjusted in the next month’s bill as credit.
I met him along with the bill and he informed me that list of charges for the calls are not matching with the price list which he has. And also told me that the international call charges list which I collected from DADAR web World is not matching with the list which Mr. Tilak has. In his presence I called to France using my other reliance phone for one minute and I was charged only Rs.9/- per minute. Whereas from Paris to Mumbai they have charged me Rs.345/- per minute. I asked for an explanation for these unexplainable prices. Then he told me to wait for few days and will let me know the details after contacting the concerned people
Finally they disconnected my line without any explanation causing losses of lakhs of Rs. On account of my customers overseas and I wasted my time and money running pillar to pillar for explanation.

Dear Sir,

Pls note i am using reliance broadband .my user id no. is[protected].
Last saturdey 20 dec I put a request for plan cahnge (req. no.[protected] for plan change.
Since than they stopped providing internet connecting, and given the time period of 48 hour for the same.
Till date plan has not been changed and status of my request showing "solved" as per their record.
Yesterday they given me new complain number 84059508 saying that you will get connecting in 24 hour.
after 36 hours today i am not geeting any internet connectingvity.

Their customer care just a dhikhva hai.
Some gov. orgization as trai. should look seriously in this company's service and fine them.

They are big cheater, and their services is very poor.

My other relatives and freinds also have the same veiw on this company.

If I will get oppurtinity, I am defenitly going to complain in TRAI.

Regards,
Manoj jain
# [protected]

I Registered DND service with this company, but after of my number of complains they are not taking seriously about my concern. WHEN WE MAKES OUR COMPALINS THEY HAVE THEIR THRID PARY CALL CENTER. AND WHEN WE INSIST ABOUT OUR PAST QUERY THEY REPLYS VERY RUDELY. SO STRONGLY RECOMANDS TO STOP THRID PARY CALL CENTER/CUSTOMER CARE PRACTICE IN THIS TYPE OF INDUSTRY. AND CONSUMER COURDT HAS TO ORDER TO THIS COMPANY TO SHUT THEIR MULPRACTICE.

HOPE FOR YOUR VALUABLE REPLAY AND ACTION AGAINST THIS COMPANY

Dear sir/madam,
my no is [protected] and i have callertune "ae mere hum safar frm" quea mat se quea mat tak ".but i have send deactivation msg (CTUNSUB TO 51234)on 21.12.2008 at 12.48pm.
and received msg frm reliance that u have successfully unsubscribed.but till now i have received automatically activated msg from u.after then i have submitted a complaints request(id[protected] on 25.12.2008.

plz do the needful...
Thanking You. Pradip Kr. Paul

I m having sms pack for my reliance mobile which entitles to provide me 600 sms for which reliance charges Rs 49/-.however on 24th of december 2008 as usual i used the above service but on the next day on 25th of december when i tried to call i was astonished to hear that i have run out of balance...when i called the customer executive he said that after 24th midnight i will be charged rs 1/-per sms...when i said that i was not informed about the holiday charges and i was not given any sms alert the executive just said sorry for the inconvenience...what should i do everytime there is a holiday i have to ask the customer executive for sms pack avalibility???????

I'VE BEEN USING SMART GPRS FACILITY ACTIVATED BY RS. 303 RCV FOR 3 MONTHS, BUT THE PROVIDED CONNECTION IS NOT AS GOOD AS MENTIONED IN THE PLAN.THE COMPANY REFUSES TO ACCEPT ANY OF THEIR FAULT AND THEIR CUSTOMER CASE IS ALSO VERY NON CO-OPERATIVE.THE MATTER DOES NOT ENDS HERE.THE NETWORK OF THE COMPANY IS ALSO VERY VERY POOR.MY MOBILE NO.IS [protected].PLZ IF ANYONE OUT THERE HELP ME.I'LL BE VERY THANKFUL 2 U.THNX

i have got a reliance fixed line wireless instrument which is not working since 6 months, we are trying to disconnect the service but no person on your toll free numbers are bothered to disconnect the service.[protected] no authority to disconnect),[protected] server down, number not working), (*333 - works only from reliance phone).they are very prompt in sending the bills & collection agent to collect the payment, but not bothered to disconnect the line. iam so much harrased by the calls i receive from reliance for bill payment. i have even gave a letter to the reliance person who came to my office for disconnection of the service and collect the bill payment from our deposit amount and send the balance amount to me, but even today iam receiving calls from reliance for the bill payment. they are not even bothered to keep the customer happy. iam a senior citizen, reliance will be responsible if something wrong happens to my health. (my billing account no. [protected])

HELLO MADAM/SIR
RECENTELY I BOUGHT A RELIANCE MOBILE UNDER FREE TALK TIME WHICH RELIANCE COMPANEY HAS PREFFERD UNDER MODEL LG/RD/9800 FOR FREE TALK FOR 18 MONTH RELIANCE TO RELIANCE ALL OVER INDIA. BUT NOW THEY ARE CHARGING MONTHLEY FOR THIS FREE SCHEME.FOR A MONTH IT WAS FINE BUT AFTER THAT THE PROBLEM EXISTED. THANKYOU.

I bought Reliance Data card from a Dealer (Goyal Communications, Pilani). Dealer told me to submit some document proofs, which I submitted and internet started. After few days of service, it got disconnected without any reason and no one either from Reliance or Dealer cared to inform us about any thing. After 4 days of head hitting with Customer Service, I discovered that service is disconnected coz of some document problem. and When I tried to approach the dealer, he made some excuses and today is the 9th day without service, I got that activated for 30 days & i already lost 9 days out of that.

Does this shows the fair business practice for Company like Reliance ? This is really a disappointment for Customer & for Reliance to have such a crap dealers.

sir, i have send register post letter to karvy computershare pvt ltd municipal no.1-9/13/c, plot no 13 & 13c, survey no 74 & 75 madhapur village setingampally mandal and municipality, r.r. district hyderabad[protected].
in this reliance transaction slip form i have send with covering letter for change my bank details and address for which photo proof i have send and also redemption of reliance mutual fund - (reliance equity fund-growth plan). 10 days has gone but no reply has come till now, and there above phone number is always busy.and i have got only one cotact number.
please reply with result to me soon.
thankgin you,
rajesh ostawal

I want the call details of december 2008 for the no. [protected]

Dear Sir / Madam,



I wanted to draw your attention towards my pain full experience with a Mobile re-charge .

well, i have been continuing Rs- 496 ( Jadu plan ) since 8 months.
i was happy with that plan . and some one intentionally re-charged Rs-33 / on my number .. so that previous plan was replaced with new plan . so i couldn't get my previous plan tariff .. and then 10 days continuously i complained to customer care of Reliance mobile Bangalore to do the needfull .
complain numb : 81758952 on 30th Nov 2008
these are the following customer care executives were telling different answers with them i had conversation ..
1 .Goutam
2. Sanjeev
3. Ratna
4. Manikanthan
5. Mohammad . Aman
6. Amit
7. Shilpa
8. Abdul
9. Santosh
10. Jagdish

after 1week they did escalate this issue to Nodal officer Miss Lakshmi .V and later she solved my problem .where i got my previous plan tariff ( Rs- 496 ) plan .

again after 1 week some one intentionally did easy re-charge of the amount Rs-33 /.
this is the Transaction id is : [protected]
and complain number : 82987308
on 13th Dec 2008


now again and again the same problem persisting ..

so my request is that why don't reliance mobile technical staff take a look into it ????????

why don't they provide some security option while doing easy re-charge

i[censored] might have re-charged for the amount of Rs- 496 and some one intentionally has been done re-charge of the amount of Rs- 33/ then it replaces on previous plan ..

so in such case : where is the security ???
why does it happen ?? why don't Reliance Mobile people take a step into it ???

how many times i have to run behind from here to there ...
so plz do some need full .. its realy pain full .

now for an example Rs- 799 / plan would be there and someone intentionally will recharge for the amount of Rs- 33 /
then will it replace the previous plan ( Rs- 799 ) ?????
if yes ??? then where is the security on this ???
will it continue like this ?? or what ??



i m waiting for ur +ve response



Thanx and Regards

Raman kumar
J.P Nagar
Bangalore
handset :[protected]