Reliance Communications Complaints & Reviews

WE ARE HOLDING 8 RELIANCE MOBILE CONNECTIONS. THIS WE TOOK 18 MONTHS BACK. WE HAVE NETWORK COVERAGE PROBLEM IN OUR LOCALITY " MALLAPUR ", SINCE 6 MONTHS. SOME TIMES WE ARE NOT GETTING ANY SIGNAL AND MOST OF THE TIME PHONES ARE BECOMING SILENT SINCE THERE IS NO INDOOR COVERAGE. WE WONDER WHY ALL OF SUDDEN WE HAVE NETWORK COVERAGE PROBLEM IN OUR LOCALITY. WE HAVE LODGED SEVERAL COMPLAINTS SINCE 6 MONTHS AND TILL TODAY NO ACTION HAS BEEN TAKEN BY RELIANCE. WE GOT FED UP WITH THIS SERVICE PROVIDED AND ARE IN SEARCH OF A NEW SERVICE PROVIDER, IF THEY WONT TAKE IMMEDIATE ACTION ON OUR COMPLAINTS. SOME 30000 CONNECTIONS ARE THERE IN OUR LOCALITY AND ALL R FACING THIS PROBLEM SINCE 6 MONTHS.

Hi Team,

I have a very bad experience from your customer care and the reliance web world Aundh. I have surrendered reliance land line at web world Aundh outlet in May 2008 and its October 2008 now and i am yet to receive my security deposit. I had called customer care they say they have no information of my number and they can’t help in this regard, How can the system remove my details. How will you back track? Ok anyways this is not my issue I contacted aundh web world i was surprised to hear from the your colleague "Jyothi" first the way she speaks was horrible no manners, she is shouting at me. This was not expected from the such an organization. Why do you keep such people at web world. She says that you have not followed up for the payment, hence its not processed. What the reply .. Why do reliance expect customers to come to web world now then and follow up for the payment. Do you think this is our job. We do not have any other work rather come to web world and follow up for the payment? PLEASE ANSWER ME

Then i met "Shilpika" supposed to be the store manager. She promised me that i will receive the payment in 15 days i.e aprrox by sept 1st week. Ok i agreed and came back.Then during 2nd week sept i call her she says, i do not know why is this delay. I will check and come back to you in 1 hour. 2 days passed but no calls from "Shilpika" she is supposed to be the store manager. Why do you give false promises when you can’t keep your words. I called her back after 2 days asking why havent you called me. She says i am trying to reach ZONAL MANAGER Mr.Shashank, he is not answer my calls shilpika says. Thats not my problem if your person is not answering why should i have a problem. IS YOU BUSINESS STOP WHEN ONE PERSON IS NOT ANSWERING THE PHONE. if Mr.Ambani is not picking calls do your business come to halt. PLEASE ANSWER ME.

I was tired listening to Shilpika, she says system (reliance functioning) is faulty and she can’t do anything need to bear with us. If system is fault or if people are not doing their job properly then it’s your problem or reliance problem not my mine, then she gave me Mr.Shashank number and asked me to not tell anyone that she has given me his number. I never liked this. This was not professionalism. Ok anyways i spoke to Mr.Shashank the great Zonal head supposed to be. When i spoke to him he answered me politely that he was personally looking into this matter and will take 1 week to sort out. I agreed and he promised me 17th Sept 2008 you will receive the demand draft without fail. I personally will come and handover the DD to you.

I had tried calling him after sept 17, he was not responding at all. He never took the call. Then I tried calling Shilpika nether she was responding to my call. I am not sure why your people do not respond. Later 7th oct 2008 I had been to web world aundh to enquiry the status. Again the great “JYOTHI” behaves as she is owner of the shop, responses that she is doing a favor to me. Hello it’s my money and I have all the right to demand. She tells me the termination policy is this and she can’t help. I asked her what is your termination policy. Your termination policy says 3 months which I know and does your termination policy say that customer needs to follow up for the policy?

I am fed up of your system, you have great people working with you, I can’t still imagine who do not have courtesy to respond. I need the proper explanation why is your system so faulty and my money back. If I do not get response to this mail. I am going to the consumer court.

I have visited the web world 6 times to hear such fancy answers. Will you pay for my petrol ? Will you pay for my Time?
Never never go for connection with RELIANCE. I have no problem with connection but the system and the people makes me to tell everyone and the world not to go with RELIANCE.

Thanks – Pradeep

sir,
i am a deputy manager with Axis Bank, Jharsuguda.on 7th of october my brother recharged an easy recharge of rs 111/- on my sim bearing number [protected].
the amount was not credited and my balance showed rs 0.00.on asking the customer care, i was told that server is low and was kept at bay till 9th.now rs 5 has been deducted from it and balance stands at rs minus five.t
i talked to Mr Roshan Prusty at [protected], who tried to BULLY me by saying that the sim was not in my name and refused to register my complain saying he was not answereable to me
now i asked my brither to intervene. he being a doctor again asked the customer care number to let us know the fault details.bt each time they kept on saying server is low
if citizens like us are going through this nightmare, the plight of laymen is obvious.its not a MATTER OF RS 111 BUT D INTEGRITY OF A REPUTED COMPANY
PLEASE HELP US OUT
Ms Monalisa nanda
Dr. bikash Nanda

I received 7-8 calls daily from diffrent reliance no. when ipick them that is from reliance new product detail & Caller tune etc. even if while i m in roming this will happend daily. it effect my prepaid balance amount. who will refund that???

there are 1 distributer of where i get new connection of reliance. after 2 days my connection iscdissconnected by reliance due to not submiting documents but i already given once. distributer asking me to give document again. what is the assurance that with my new document he will not do any malfuntion.
distributer name is Ravi Kumar & his No. is [protected].
plaes solved my problem as soon as possible.

I applied for a Rs. 100/- Reliance India Mobile Top Up for my mobile [protected] through the website www.fastrecharge.com and was provided with a serial no. and secret code both vide sms and through email. I paid online Rs. 111/- through my ICICI Bank Account. However, after putting the serial number and the secret code, I got the message "YOU HAVE ENTERED INVALID VOUCHER NUMBER". I have lodged a complaint with the [protected]@fastrecharge.com but got no reply.

Sir,
I am not useing the broadband connection from June end
I am in USA, our parents are paying the amount without useing the net. last month our parents have paid Rs 1242/= includindg the disconnection charges.on 17/09/2008
So I kindly request you to take away the modem & cable from my residence
CAF No =[protected]

i have applied for reliance brodband connection on 15th june 2008 and given a cheque of Rs.500/- & my ID & resi proof on the same date to the sales executive my cheque has been passed out but still i havn't received my net connection i want my money back what should i do please guide me i have talked to the executive & his area manager 1000 times but they are not responding i have mentioned the details below please help me

Receipt no. – [protected]
Date – 15th june 2008
Cheque no. 094048 dated – 15th june 2008 cheque amount – Rs.500/- drawn on oriental bank of commerce
Your Local area office – flower vally wanawari
Sales executive name – dattatraya jagatap mobile no. - [protected]
Area manager – mr. imraan / mr. ravindran

actualy sir for the last five days in our area the server down problem is continue.

And I have to called up many time in reliance customer service but the problem of server down is still continue...
sir I hope that this problem may be shot out as soon as be possible..
thanking for u sir..

iam having a reliance mobile no.[protected] on 27-08-08 i request to migrate my post paid connection in to prepaid at uttam sales corporation, jjodhpur{reliance web world} where i have been told to paid sum of 337 for migration although its free but apart from that i paid that mponey, i have ben told that it will 72 hours but after so many circles made by me to web world it started on 8-09-08, then i request to recharge lifetime incoming they told ok u just pay 95 rs. & i paid & rs.50 for outgoing i reffill but after 2 days its again got disconnected & wat i have been told that ur lifetime recharge had not done so we will do again & it will take 72hours. till today i have complaint more than 50 times now wat they r telling that some problem in your handset. i got angry & i just throw away the handset in reliance web world. now you tell sir what should i do ? is this service of a multinational company even in web world no body knows about the law they dont know that migration charges has been taken back by TRAI so many times before.
now iam thinking to go to consumer forum becos they had mentallyharrased so much.

Dear Sir,

I am Reliance Mobile user since Aug-2004. I activated DND and all other services to not to receive any unwanted and offer SMS. I activated this services two years back. Also send e-mail to Reliance customer care, Chairmans Office, Corporate Centre and Nodal Officer. I send above 30 e-mail to Reliance authorities. However, no use and noboday is attending complaint and till date i am receiving unwanted and offer SMS from Reliance Mobile. I feel this is a harassment and disturbance to my personal life.

All the e-mail are on record and can be submitted in the court or to media. Even after referring my complaint to Anil Ambani nobody has taken care to resolve my complaint. I feel that Chairman Office has no respect and it is useless office.

I would like to file a complaint for harassment and compensation thereof.

Looking forward your co-operation to take strong action against Reliane Communication.

Thanks,

Shashikant Hadwale

I am a reliance smart gsm user (cell no.+[protected] of Raipur(C.G.).
I had purchased a Recharge voucher of Rs. 399 from a local retailer on 01.10.08.
As on from that evening i am continously trying to recharge my no., but i am getting the answer as "Network busy, please try again later".
The people out there firstly didn't registered my complaint and asked me for wait untill 24 hours.Then again on 02.10.08 at (6:05 P.M.) after 24 hours i had called to customer care, there executives out there again asked me to wait for 72 hours and registered my complaint (No.[protected] . But after completing around 96 hours (4 days) my no. still shows that "Incoming calls to the no. you have dialled are withheld".As I am an event organizer I need to be in touch to my every client daily, I am suffering a great loss in my bussiness due to My mobile service provider.
So, kindly take some needful steps urgently.

Hi

I want to share my pain which I had to bear after buying reliance data card connection on May 28, 2008.

I got a call from reliance office that they are offering free 2 months unlimited usage bundle offer... I called their executive who told that I've to pay regn. fee of 580/- for activation only. ok I gave him thinking about free two months usage

Now... in the next month I got a bill of Rs.50/- which I thought might be some taxes etc. I paid it too...

now again I received a bill of Rs.730/- on July12, 2008 ([censored]ttt... ) I was amazed to see this... I called up their helpline number and they said it was by mistake and that'll be rectified and I'll get a confirmation call in 2-3 days.

ok I waited for "2-3 days" ... not received any call. I myself called them up and asked about overbilling... And this FRAUD Companies customer care guy said the plan I've purchased was not a free usage plan and I have to pay the bill. This is too much [censored]ting thing of Reliance Fraud Company

For information of you guys here are the address of reliance company outlet from where I bought it

Reliance HR Services Pvt. Ltd.
17-18, DDA Commercial Building
Panchsheel Park, New Delhi-110017
Ph.:[protected]

Their executive was Surendra Pal Singh (he also disappeared after taking cash as registration amount) I called up to check but he used to disconnect my calls.

I would say that this whole Reliance company seems totally fraud and should be closed to save the country from mishappenings.


Following is their adv. text
==================
Get 2 months unlimited internet absolutely FREE. Buy Reliance datacard now.For more information call Reliance Outlet - [protected]

Hi,
I am a user of Reliance landline & broadband. This is to inform all the consumers that the Service provided by Reliance customer care & reliance is pathetic. The worst service ever provided by any corporate. I think Airtel Broadband is far better then Reliance. Atleast the airtel customer service know what they are talking about. My reliance landline is not workin from past 15 days, I called up the customer service, gave a complain & they said that they will solve the issue in 48 hrs but nothing happened. Again i called up & again i got the assurity that the work will be done asap, but nothing happened. each time that i called up they gave me a complain number & assured me that the problem will be solved.. still i am waiting for the service to be up again to use. Finally i have decided that i will disconnect the service & not pay them any money further.
One more thing that i would like to inform you that dont even use reliance broadband service its is worst then a dialup of VSNL. I took a speed of 2mpbs but i never got that speed, i always have wait minutes & hrs to finish my browsing because the speed is so slow. My suggestion to everyone plzzzzzzz never have any relation with RELIANCE..

my reliance one card no is [protected]
my mobile no is [protected]
my e mail id is [protected]@rediffmail.com
my name needs minor correction it should be B S RAMA MURTHY
PLEASE CONFIRM COMPLAINCE.

I have lost my mobile along with a Reliance smart GSM sim in Kolkata for which I have already lodged a diary in Rajarhat police station, Kolkata. The sim was taken from Sikkim circle 4 years back when I was a student in Sikkim Manipal Institute of technology. Now I am working in Kolkata and as per the information given to me by the Reliance customer care, I have to go to Sikkim to collect my new sim which is really troublesome for me. My complaint is, why I am not issued a new sim with the same number in kolkata as I am using this sim from Kolkata since last one and a half year. If all the other services can be availed from the Kolkata circle then why not the sim replacement facility? I can produce all relevant documents which may be required to process the replacement request. Moreover the customer care executive Miss Meenakshi, whom I could reach through the number [protected] (Customer care number for the Sikkim circle) was not at all cooperative and she did not even provide me with the Customer care number of the kolkata circle and disconnected the call without my consent.

Dear Sir

I am Sangam Prasad Mishra (Vaps 12431) at the role of Reliance HR Services Private Limited as a sales associate working with Reliance Communication at June 2007 to May 2008, after may i have a some personal problem and i am
going to my home town and coming in September and go Mayapuri CMP NEW DELHI 110064, and give a resignation letter to Mr. Vinish Kwatra (AREA SALES MANAGER), but he says that you come after two days, three days, morning at o 10'o clock, come at the 6' clock like but he do not accept resignation.
so i talk to Mr. Vinish kwatra that please sir you tell me accurate date when you accept the resignation, so he said that i do not accept your resignation, you will do any thing which you want to do.
Not only me but also many persons who worked with reliance communication, and he give a resignation to Mr. Vinish Kwatra but Mr. Vinish Kwatra did not accept the resignation.
I am just send a mail to other but he don ‘t’ reply me so I hope that you reply me that what can I do for this.

your sincerely
SANGAM MISHRA ([protected])
Shudhanshu Raman
Ved prakash Tiwari
VIpin kumar
Mukesh arora

I took a new reliance connection on 21st of july(new set).On the same day i recharged it with 496 rupees ( reliance-reliance ) S.T.D free scheme at 12:55 P.M. After that i put a top up of 201 rupees. But i am still charged for calling Reliance S.T.D mobiles. customer care is telling that my 496 scheme got lost. I confirmed it from the dealer BTM SHOP he is confident that there is no problem from his side. I think it is unfair and no one from reliance listening to me.I lost all my balance of 200 rupees for calling on reliance STD numbers inspite of having STD free plan. From my this experience i can never suggest a person to take reliance mobile. I am very dissatisfied from reliance customer care. After calling 10 times i have not got a clear reply. Reliance such a big name and what a service they are providing its a shame on you all.

Dear Sir,
I want to say that I am a customer of Reliance Gsm. I want to know my call history month wise. Sir, it very urgent to me.
My phone no. is [protected]
Please Sir, do the needful help in this matter.

Thanks
Regards
Rajkumar agrawal

sir my request my mytunes service imidetaly de-activate
plz...

i am from jaipur. i am pay 500 Rs for broadnet on date[protected] but i am not get any net connection .when i pay fee than "mr mukesh renwal" say you will get connection in 3-4 days but after 25-30 days i am not get connection.i went in the reliance office at jaipur on date[protected] and many other time and meet with the branch H.O.D. "mr. ghirija jha ". he not give a good responce .when i want talk with him many time the not heair my words and go out of office with friends in office time.when i call him on cell than he say i will call back but after that not give a good responce. so please tell me i will get net connection or not. i am a student and i lost my many time in this process.