[Resolved]  Reliance Smart Gsm Service — Deduction of balance from prepaid account

Reliance GSM Service — Deduction of Balance from Prepaid Account

On 28th October,2009 i got an sms from Reliance(51234) that
"your subscription to CRBT serfvice has been renewed at Rs.30 for a
period of 30 Days to unsubscribe sms unsub 1003 to 155223(toll
free)".

As i know i haven't subscribe for this service, i called at reliance
customer care 10-20 times from 12:00 pm to 10:00 pm, but i got reply
that system is down,so they can't check it and even not able to give
ticket(complain)no.

Meanwhile i was able to talk to one of the executive, he gave me ticket no.
[protected], and told me i will get my 30 Rs. Credit in my account
within 24 hrs. and i will get
sms for the same.

On 29th October, 2009, as i called at reliance customercare, i
talk to one of the executive for the same, then to Floor Superwiser, Team Leader and Senior Team
Leader. but they all are not able to give me satisfactory answer. and i was
really surprised to know that their executive gave me wrong ticket no.
[protected] as they don't have rights to give ticket no. and
misguide me by saying that i will get 30 Rs. credit within 24 hrs.

i was asking if i had subscribed for CRBT service then proove it, but they said they said they would not credited 30 Rs. back on my account. and if i want then i have to contact Nodal Officer.

they give me these email address.

rcomnodalofficer.[protected]@relianceada.com
gsm.[protected]@relianceada.com

i email my complaint to these email addresses., but since it completes 2 days of my complaining, still i have not received any email or sms from thereside.

but as i know i haven't subscribe for this, i want my 30 Rs. back
ASAP, as i am very much disappointed with Reliance service.

Please help me out to resolved this problem and get my 30 Rs. back on my prepaid account.

Waiting & appreciate your prompt reply

Regards,

Khyati Kothari

[protected]

your network is so poor ...i am your costumer and i have so much problems from rim network ...

Reliance GSM — undue money deducted from my prepaid account

i m using a reliance gsm prepaid card no. [protected] since 6 months. but from january i m noticing a huge amount is getting deducted from it many a times... sometimes on the name of some waste activation of value added services, which i never did. i never open the messages received from reliance and whenever i receive a call from reliance i simply cut it.. still when i enquire abt the same they say i did activate some khel pack, style tip pack etc..

and the limit is in feb 2011 i was charged for incoming calls from bsnl landline, while my phone was in local domain.

and when i questioned this, they said they cannot have the logs for incoming calls.

on feb 9 i called them and said i dont want any package from them.. so discontinue them.. and activated the do-not call service. still i m receiving the service messages and calls.. and they activated the style tip pack charging me 10 rs. twice (once on activation, and then for renewal) while i never activated it..

whenever i call customer care of reliance.. i never get support.. they simply argue for whatever they did is correct and it will never be refunded.
today 14th march 2011 i went to reliance center (shivranjini) and i found many people came with the same problem. with again the people at customer service desk arguing.

i think reliance company has this mission of cheating people and earning money from them. this is how they provide unlimited talk times to their own employees.

it is the worst service provider till date..

dont know

Respected Sir, i am an user of reliance prepaid connection from last 02 years. Since Jun 2010, the company started deducting extra amount for various unwanted services like fun club, live music, live chat etc, which i never asked for. after enquiring from their customer care service, each time i simply get reply that so and so service was activated in your account and it will not be happened next time. but the same things are being activated repeatedly. then i didn, t reharge my account for three months from Oct 10 to Jan 11 when i got fed up from these activities. on 16 Jan 11 again i recharged my account and on 17 Jan they again deducted an amount of Rs 10/-. On asking from customer care i got same reply. Presently i am not recharging my account i approachng to consumer forum. Kindly solve the problem.

Respected Sir, i am an user(Jitendra Kumar) of reliance prepaid connection from last 03 years. Since Jun 2008. my connection No. [protected]. The company started deducting extra amount for various unwanted services like fun club, live music, live chat etc, which i never asked for. after enquiring from their customer care service, each time i simply get reply that so and so service was activated in your account and it will not be happened next time .
my total bal reduce =30+20+10 means three times it happend sir

Kindly solve the problem.

Dear Sir

I am Pankaj from chennai(coimbatore). I have not activate the any services but Rs- 15 deducted from my balance daily.
I alwaysly talk to the customer care officer but they told me that they can not deactivate this service . i dont activate the any type of this services. Please help me in few...
Regar's

Pankaj Kumar
Chennai(Coimbatore)

Reliance GSM — deducted my prepaid account

Dear Sir,

This is Aditya Sharma. and my complain is about reliance gsm prepaid services.

Reliance has activated CRBT service without my consent. CRBT has been activated and Rs 30 was deducted my Prepaid Account Balance.

I send message to Unsuscribe to this CRBT service. but now i want to return back my money.

Reliance should not do such type of mean activities of making money.


Thanks & Regards
ADITYA SHARMA
MO. NO. - [protected]

Dear Sir

I am ajay kumar from kishanganj(bihar). I have not activate the any services but Rs- 30 deducted from my balance in fifteen days. i dont activate the any type of this services.


plz help me.