Reliance Communications Complaints & Reviews

Hello,

Just few mins back I have received an sms which says Amount charged for VAS Jumpgames GSM Rs. 30.00 Current balance Rs. 177.42

I am sitting here in office and I have NOT activated any services. How you have duducted 30 Rs from by balance? I have tried multiplal times to call to customer support but getting line busy answer only.

As an IT professional I will never activate such type of services and this shows how Reliance is cheating to its customers by deducting amount from their balance.

As I have not activated any services, refund my amount.

Regards,
Girish Shastri

My Name is Xytiz Saraf.

I have a Reliance communications Mobile connection with a monthly rental plan of Rs. 1499.
In this plan, I am supposed to have access to internet all over India. I am supposed to be given 3G connectivity where Reliance holds the license for it and 2G connectivity in all other locations.
There have been several occasions where I have traveled outside my home network and have not been able to access any data connectivity.
On all of these occasions, I have contacted the customer care unit of reliance communications. On most of these occasions, I have not been able to get through the customer care itself. On the occasions i have managed to reach the customer care, they have provided me no help at all. They promise to resolve my problem within a stipulated time but fail each time.

Finally, i lodged a complaint with the appellate authority. They replied by saying that they will resolve the problem and reply within 7 days.
Those 7 days are long gone and I have yet not received a reply of resolution or any other kind from reliance.

I am attaching herewith emails from me as proof.

Kindly help me with this.

R.S.UMESH, B.A.L.,L.L.B.
Advocate

No. 24, 1st Floor, H.B Samaja Road, Basavanagudi, Bangalore- 560 004.
Contact :[protected]



By R.P.A.D/ U.C.P

Date: 10/5/2013
Ref No :UM/RCOM/MAY/1105
To:
MR SAYED MUZAKKIR HAAFIZ
# 6 1ST MAIN 5TH CROSS SRK
GARDEN 4TH BLOCK TILAKNAGAR.
BANGALORE 560041





Sir / Madam,


Under the instructions from our client, M/s. Reliance Communications Ltd., and M/s. Reliance Communications Infrastructure Limited, “Subramanya Arcade”, No.12/2, Tower ‘B’, 2nd Floor, Bannerghatta Road Bangalore – 560029, we issue this Notice as follows.


You are aware that our client is engaged in the business of providing Unified Telecommunication Services to its valid customers. You have availed the said services from our client by submitting the requisite Customer Application Form and other documents under Account No.[protected] provided by our client. The said services were provided by our client in pursuance of the terms and conditions and you have specifically agreed and undertook to pay all service charges in full without any deduction, set off or withholding with respect to the services availed by you. Our client has been generating Statements of Service Charges and the same are dispatched to you regularly from time to time for the services availed by you.


We state that, you have defaulted in payment of the service charges and consequent to the said default, there is an outstanding amount of Rs.731 /- in your Account. You have failed to pay the said dues in spite of repeated requests and reminders from our client and this has caused wrongful loss to our client.



Wherefore, you are called upon to pay a sum of Rs.731 /- to our client within Three days from the date of receipt of this Notice. The said amount should be paid by cash / DD / Pay Order in favor of Reliance Communications Infrastructure Limited or can also be paid at any Reliance outlets of ADA group. Failing which, we shall initiate civil and criminal proceedings against you before the competent court of law at your own cost and risk.



For any clarifications you may be contact Mr/Miss. VINAY OR DEEPIKA On Telephone No: [protected] /40942435



You are liable to pay this notice fee of Rs.500/-.






R.S. Umesh
advocate


I made request to terminate services as on 18th Feb 2013 still you took more than 2 months to terminate services sending useless mails even after insisting to terminate same on immediate basis.
Why was services not terminated in three days when you are asking to do payment in three days????

Even though your device was faulty and not working and I insisted to terminate service on immediate basis why you took 2months to terminate it?

How can you send bills for
1. Faulty device not working at all
2. And even after insisting to terminate why you took 2months to terminate same?


I made multiple complaints before from last October that your device is giving problem, refer to mail chain forwarded already, still you didnt took any action and I kept paying you bills when device completely stopped working I asked to terminate same on immediate basis still you took two months to
terminate it

If you people cannot provide proper service to customer and only want money who will use your USELESS services and pay you money?

I used to pay bills on time and regularly you can check the records but didn't get proper service from your side


I am not going to PAY the bill you charged me for duration of FAULTY device and after request made for termination

If you have any shame left you will revert the last bill which is charged unethically and illegally.

DONT try to harrass or send illegal notices in name of law as these cases are not settled in Criminal Courts, I will be moving to Consumer court
if you harass me further.


I have all legal mail communications done from month of November and all Paid bills for duration which your device was not working and when I asked to terminate services you took 2months to terminate same.

Hi ,

My name is tamee .My Datacard number [protected] . I am subscribed to Brdbnd5GDy10GNgt400 . I usuall get 449 rupees as monthly bill . On Feb someone from reliance called me and told me that I got a gift for using Reliance (Reebok watch and reliance sim card). I told them to send to my address . When I asked them they told me the SIM is free and prepaid and so I gave my proof . The next day I received call from someone asking me to confirm the postpaid monthly plan .I told them I dont need any reliance postpaid connection and not to activate the SIM they gave me . Thay told Okay it wont be activated .

Later in Feb and March months bill I got 200 extra for the SIM I did not use .So I did not pay bill and my connection was barred .I had raised complaint asking them to remove the unknown number from my bill .But I did not get a proper reply from Reliance .The worst customer service I have ever seen . I was given lot of service request numbers but no resolution.

Later I was told to pay only my reliance internet bill and I did and they gave my connection back for only one day .The next day it got barred again . I am cheated by Reliance . They send me Sim card saying it is prepaid and later charging for it .

I have suggested 4 of my friends to buy reliance and they did . Now I regret looking at the service they provide .I am so frustrated and cheated . I need my connection back . I have attached few of the emails I sent and service request numbers they gave me . Thanks

I had this connection installed on 28/04/2013 (ID[protected] and its been 12th day today since I had this connection. Unfortunately, Reliance failed to provide me connectivity in 9 out of 12 days. Well this is no strange after having this connection I figured out on internet that there are thousands of people suffering from ill services of Reliance Broadband.

Well, I requested them to discontinue this connection on phone many times and they'ld put my call on hold telling me to wait until they transfer the call to billing and no one will ever show up again on the call.

Many times I emailed the customer care for the same but either they'd respond with the "assurance of our best services" templates or they don't respond at all like they don't care.

Taken a step forward I am stopping the cheque which I issued for the installation and advanced rental payment.

Hopefully this would attract their attention.

sir i the undersigned wish to bring some few lines to your kind notice an perusal that imr pradeep sura customer no :[protected]
mdn no [protected] sir i have already closed my account nearly one year ago still the company has been asking me to pay money for the account pls fix the problem and never let any bills come to my mobile thank u if you do so ....
the relaince net broad band connection employees who ever are concerned will have to check and fix the issue for certain please take this issue seriously because these problems are becoming chronic to each and every customers

Hello,

I am following up with Reliance regarding issue of Non available to make calls in spite of having balance of more than Rs. 230 in my account. I went to Reliance Care at Vasundra Ghaziabad twice, the executive over there said it will be resolved but not resolved yet. He gave idea of converting pre-paid to Post Paid with Add on on my second number which is post paid +91-[protected],and then service will resume in 3 hours.I did the same on yesterday but still no service.

My first Service number was[protected] and second service number was[protected] for my number +91-[protected]. Due to this I have Borne huge loss in my business for Rs. 100,000 and would like to take this further to Court and Media for further actions.

I can give another chance today to resolve this issue or else :

Kindly treat this as formal Notice and would send legal notice soon.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Best Regards,
Sunny Puri

Mobile : +91-[protected]

I am a user of Reliance communication from last 4 Months, i got my first bill of Rs. 500 Approx , 2nd bill Rs. 1000 Approx, 3rd bill Rs. 2500+,

I have paid all my bill on time or Before receiving the bill, but now this thime they have charged me for Rs. 6800 Approx. as per my knowledge i have not make a lot of ISD and STD call that i get this much of Bill.

On the other end they have barred my all out going calls without any information. i have already paid Rs. 2000 for ISD activation and Rs. 2000 advanse against my April bill.

My main concern is My billing Cycle is 5th of every month and every time they given me my invoice till 12 of every month, and asking for payment without invoice if i refuse to pay they got barred my all out going calls.

Mr. Sunil is from Reliance is coordination with me form Faizabad him Mobile No. is [protected] & Mr. Rakesh id From Lucknow [protected], they were asking me to pay without invoice.

After a many request to port my connection in other they are not responding me properly, when i sent an sms to port the costomere care team is not not responding me properly , The do have network issue as well on my residential area , after a long compliant they are also not working on same.

i just want to have privilege from reliance if they are going to inactive my calls they should inform me and provide me bill on time so that i can pay.

Best Regards

Swatee Kaushal

Dear sir,
I am arpit tater from shahali banda area in hyderabad.
I purchase relaince data card with 1 year packge n give the full amount (Rs 8000 included tax)
The company only give service for 1 month after one then they cut my service i complain many times to restart my service but from there no response.
Kindly i request u to help me

Regards
Arpit tater
[protected]

Dear Team,

I believed Reliance is the best network. Even I suggest my friends for MNP to Reliance. But now I feel ashame on this service provided and treatment from reliance customer support. Its more than 2 weeks I have send an request to change my postpaid to prepaid ([protected]). I contact a girl from pondicherry in reliance show room for my changes and submitted all the required documents . she promised me that this will take 5 working days. even after 9th working day, my changes didnt happen. Till now 2 verification calls have been done from Reliance. When i called 198, they are also not helping me.

The worst customer Support I have faced is Reliance, money minded support. While opening a new account , they welcomed me with lots of smile and for cancellation they are shouting at me like talking with a culprit.
Till now i am paying the money for not using postpaid.
I hate to be a part of Reliance anymore.
1. Nature of Problem: Prepaid migration from postpaid
3. location of Reliance World: Pondicherry
4. Date of visit 27th April 2013

Note: 1.Please share me any Manager's or Hr officials Mail ID.
2.for what, without my knowledge they closed my request and asking me to login a new request.
3. I need my request to be done within today.

TO Reliance Communication Customer Care,
i have switched to reliance through MNP connection,but i have been facing this problem of wrong billing fro the first date of billing.first of all my bill was generated wrongly under a wrong plan,and then i got a waiver of the amount very late.Now after 1 month o[censored]sage my bill is wrongly generated again,i fail to understand why is this happennig with me i would be really thankful if you could take care of this.the last date of my payment is 13-may-2013.
my number is [protected]

Dear All,
As we all know reliance broadband service has gone sick in last three months in pune. I dont know if the speed issue is now solved or not. But I am asking them for atleast 50% rental wavier for the months Feb, Mar and April 2013 for pathetic service. The speed was so slow that even browsing was impossible forget about video call on skype. My plan is day 400 kbps and night 500 kbps but even in night I was getting less than 50-60 kbps regularly in these months. The customer care is as arrogant as government servant when you ask about rental waiver. How can they do it. They should provide wavier without asking or atleast when asked but I am shocked by the arrogance of CC.

I also know they have provided rental wavier to some of the customers. This selective policy is very annoying, and I will keep complaining till I get wavier.

My name: Tejash
user id:[protected]
contact: [protected]

RELIANCE CDMA MOBILE INTERNET IS NOT WORKING SINCE 6-APRIL-2013, ONLY THE 1X SIGNAL IS AVAILABLE, THE EV SIGNAL IS MISSING SINCE YESTERDAY, I AM UNABLE TO CHECK EMAILS ON THE GO. WHAT UPGRADE/MAINTENANCE ACTIVITY IS GOING ON AND HOW LONG WILL THIS ISSUE CONTINUE? PLEASE FIX EV SIGNAL IMMEDIATELY MATTER MOST URGENT. REGARDS, NISHANT.P MUMBAI [protected]

Hi My Connection is down and none of the Representative reverted back after registering a compliant with reliance , it is almost a week , even though after regular follow ups they have not reverted back .

MY Compliant id :[protected] .

Hi Sir,

I am Manish Suresh Gupta using below mention number from last 5 year. I recharged with Rs 48 ( Simple Plat before 3 years )

Plat detail;s :-
RCV 48
Balance 24
Call Rate :-
Local & STD Call :- 0.50/Min
Local & STD SMS :- 0.50/sms
Roaming :- same as above & Incoming charges 0.50/min

Validity :- Lifetime

as per above details I recharge with the paln but not it has been changed.

It was a bad experience for me that Reliance has change my call rate without any reason. whenever I was called to customer care & asked for the TL or Manager Escalation they put my call on long hold ( 2 Times More than 20 Min) either my call was disconnected by customer care executive. From last 2 days I connect with customer care so many times but I am not getting any resolution for my complaint & they are not ready to take any complaint & redirecting me to the Reliance web world. I spoke with one of the customer care team leader & asked him for the manager Escalation he put the call on hold for more than 30 min. It was a mantel harassment for me that customer’s Call rate was change without any reason I am not getting proper resolution for my complaint.

In This 4 years I was happy to use service but just because of this bad experience now I decided to Port this number to other operator.

For more clarification please call me on [protected]

Please do the need full asap.

Hello,
I a customer with reliance number:[protected] n delhi area. I lost my mobile some days ago along with reliance sim. I blocked the number. Then i went to reliance store in Laxminagar area In delhi in order to have duplicate sim..When i went there in first time there server was not working. So i came back without number..Meanwhile i was 4 days without number so i lost many business transactions.. Then I went again on the 2nd day and because of the job i reached there at 8 p.m with all documents hoping i will get the sim today as i had already lost many transactions due to non availability of number. But when asked for sim the person sitting there did not hear that and told me to come next day.but at the same time he was giving the sim to other customer. So on one side he was neglecting the old customer as i had documents ready and it was just a matter of 5 minutes. I wanted the sim urgently but the person did no hear this. As i a a working person i told him i cant get tie before 8. and he should consider this but the reliance store person was not interested. This made me loss of many business deals and other things besides harassment i faced in travelling for far away place. If reliance store cannot assure proper service to the customers then they should not open such stores.Due to pathetic service i remained without number for 5 days and still not got number..!

I hope reliance will take a serious note of it and improve its services in reliance stores

Dear Sir / Madam,
The mobile no. mobile no - [protected], [protected] calling others and threatening by talking sexual. This person name is Jagdeesh working wood work. The same person is calling two different reliance numbers and disturbing again and again my children and my wife. So, I request the concern divisional police should take action to avoid further more calls from this cheating guys.

Hi All,
I have purchased a Reliance Data Card and stopped using it for poorest speed and poorest service. Now some rascal goon from Reliance is calling from [protected]number and threatening that they will issue arrest warrant from Delhi High Court in my name. When I have told him that how Reliance cheated me , he started abusing in Hindi (abused in the name of Mother) and disconnected the call.

Please beware of Reliance and such fraud calls.

Regards
Aditya

Res. Sir,

My Reliance Broadband services are out of order since the month of March. I called customer care number of times about my internet not working and was told that it is purely due to maintenance activities and I will get a waiver in my billing amount. Though a waiver was provider and I settled my previous dues, new bill was generated and sent to me including the waved off amount of previous month.

Sir, I have all the recordings of calls with customer care and have already requested to cancel my connection no .[protected] on 16 Apr 2013. But still no action is taken, though my services are already terminated long back, modem is not collected from my place. I have made complaints for Cancellation (Request no.[protected] but receive same monotonous response that I will receive a call from Reliance soon.

I have heard from my friends that intentionally modem is not collected for long duration and then bill is generated for un-served period.
Please see to it that no new bill is generated in my name and that modem is collected from my place.
It is really shameful that Reliance services were not upto mark and leaded to treachery.

I didnot activate SMSPACK39 yet it has been activated and Rs. 39 are deducted every month. I have been trying to unsubscribe SMSPACK 39, but it says your request cannot be processed. 3-4 times Rs. 39 have been deducted from my account. I want my money to be refunded and also wish to unsubscribe this service.