[Resolved]  Samsung Galaxy S Advance Handset — Defective Samsung Galaxy S Advance Handset

Address:

Chandigarh, Chandigarh

I have purchased the new SAMSUNG Galaxy S advance - I9070 handset on 3rd June ,2012. I don’t know what kind of quality assurance has been used in manufacturing of this handset but it’s really pathetic to have been associated with Samsung. Below is tragic tale of which I have been victim.

From the very first day itself, I have been facing Network problem due to which my phone losses its network signals occasionally and I am unable to receive or dial any calls during that interval. After repeatedly facing this issue for 2 days, I reported the issue to the Samsung Authorized Dealer on 05.06.2012, from whom I purchased the phone and the Samsung Sales representatives present there told me that the issue is with my Airtel SimCard and I should get a new Airtel SimCard of 64k for my phone to resolve the issue. Next day I purchased a new Airtel SimCard of 64k for my phone but still the problem didn’t got resolved.

I monitored my phone for next 2 days but my phone kept losing the network signals occasionally. So then I went to the Samsung Service Center located in Sector-18, Chandigarh and reported the issue to them on 8.06.2012. They diagnosed the phone and told me that the issue has been resolved(updated software -All the data on my phone was deleted). They returned the phone to me on 12.06.2012.

Next few days I again monitored my phone but it still loses the network signals occasionally. When the phone is unlocked the signals are restored. During these days when I used internet on my phone through Wi-Fi, then I found another major issue, that the Wi-Fi is also not working most of times. The phone displays the Wi-Fi network signals and is properly connected to the Wi-Fi network but the internet doesn’t works most of the times. I also tried restarting the Wi-Fi Network, Phone as well as Wi-Fi on my phone but it didn’t help. Then after some time it starts working on its own. I have been repeatedly getting both these issues.

So on (18.06.2012), I again went to the Samsung Service Center located in Sector-18, Chd and reported the issues to them. They have again kept my phone for rediagnosing the issues. They also suggested me that I should change my service provider from Airtel to any other Service provider which means that the SAMSUNG phones don’t work with AIRTEL SimCard. If this is the case then this information should have been shared while selling the phone so that the customer is aware that this phone won’t work with Airtel SimCard.

They are still diagnosing the issue as on(22.06.12) and have not returned the phone till now.

The after sales service of your team is very negligent. I had been misleaded from the day 1 by your service team on changing of the SIM cards(64k/32k). Those people won’t disclose any information which is beneficial for customer and in turn behave as if the things are quite simple.

I had spent more than 21000 bucks keeping in mind the brand value of SAMSUNG but I was not aware that in return I will get defective handset and poor Service from Samsung which is causing mental agony and pain to me right from the DAY 1.

I really feel cheated and very much disappointed with the Quality of Samsung I9070 phone. I don’t know what kind of image SAMSUNG is putting up in a market full of competitors.