[Resolved]  Samsung Mobile — poor service

dear sir ouring to negligence of the executives in your company"s customer care centre, zara televentures (exclusice samsung service centre, rampur) my phone is still not repaired and i am put to a great inconvinience.i gave a samsung phone model no :s379 for repairance on 25th janurary and was asked to collect it after 15 days ie 8th of feburary.everytime i went to fetch it they asked me to come after 2 days.the same process continued and istead of 15days it has caused a one month delay. kindly look into this matter at earliest and the favour of early reply is requested. regards rashmi[protected]

sir i have purchase a mobile S3600 dt. 11.10.2009. but a little complain in mobile is that they can not save data in mobile, so i go to ur K.K. Services, Ambedkar Road, Ghaziabad dt. 25.12.2009 and Work Order no. 1513. but ur service is so poor, not poor very badly poor. till date i have not receive my mobile from K.K. Service and also they do not gave any satisfaction answer, u tell me shall i go to consumer court or not.

my name is aditya bhatnagar.my hendset is samsung super hero.i perches it then aroud one month i got a problams.then i go to a samsung sirvice sentre mr.aditya is owner of sirvice sentre in kota.the sirvice centre employes put my mobile around3-4months.and saying a bord change.and some time later they give me my mobile.as per this condition that i gave him..n make a dio for a exchange the hendset..and i go to a distribtr for replase the hendset.around4-5months they also put my mob and they give me.the complant the dio limit is cancild what can i do now tell me.i m disopinted with this tipe of working.my mobile is dose not working properly.not able to charge consume the battry.please solve my problams soon.

cell{ c-5212} — restart prob

i purchased c-5212 in sept.but from sept i m suffering from restart prob.....i m daily contact with service center{lawyers colney,agra}.but service center not solve my prob.so plz solve my prob.otherwise i will go consumer court.
harpreet singh
25/10 chippi tola,Agra
[protected]

dear samsung customer support executive,
i purchased a samsung mobile SGH f480i on 2.02.2010 in chennai at a wavetel outlet i find my mobile switches off and the charges get drained very frequently when i reported my sales support says i cannot do anything about it you go to service centre. kindly refund me rs13, 900/- which i have paid by cash. i live by choice not by chance i value my cash sympathise with i in no mood to loose my money. i personally feel the korens doe not value the customers. the customer support is very active, i do not want a execuse. i reminded about recall of tyota in U.S
yours dissatisfied customer,
v.ravichandran,
[protected]@gmail.com/[protected]@gmail.com
mobile no [protected]/[protected]

I purchased a samsung m200 mobile on 17/01/09. my mobile gets hanged very frequently and and restarts on it own. I gave it to the nearest servicw center but they said it to be okay where i am still facing the problem.can any one helpme & suggests me what to do??????????

Dear sir/madam,
Myself- SALIL SATAM, from Dombivli, Dist.-Thane, Maharashtra. I have complaint regarding USB Connector/Charger port of my Mobile Handset.
Details of my Handset are as follows :
Handset : GT-S5603 HAAINS (Samsung STAR 3G)
IMEI : [protected]/8
Purchase Date: 06/09/2009.

I visited the Samsung Service Station of Dombivli-E, Where engineer told me, that they have to change MOTHER BOARD & for that, they will have to send handset to Bangalore. But, after 5 days when I went there to submit my handset, they told me that, Company don't have mother board to change. They noted my name & contact no. so that whenever mother board will be available they will contact me.
Now the situation is that much worst that, I couldn't even charge batteries of my handset. Requesting you to please take my issue at higher priority & if possible replace new handset for me as mine handset is in Warranty Period..

My Contact Details:
Salil Satam.
+91 [protected] /
+91 [protected].

sir, my mobile j-210 samsung, its joy stick is broken.i went to yours service center.they told me change hole key- pad but problem is only related to joy-stick..they told me to pay 3500 rs ..other private service center are taking 400-500rs to repair...when this thing i said to MANAGER OF SAMSUNG SERVICE CENTER (M.P NAGAR BHOPAL BRANCH)he told me i dont have any solution..
i request u please take my problem seriously ..because this response which has been given by ur employee not satisfied me as a costumer.take strict action..because this down yours compony image...
DR.RAMKUMAR SHRIVASTAVA
MOBILE NO [protected]
330 RACHNA NAGAR .BHOPAL(M.P)

i have SG i450mobile.I purchased this set on 1 july 2009 in delhi. After 4 month my mobile is having switching off problem and i cant able to move data directly to the memory card through usb.I just go to near service center of samsung they told that in your mobile have virus in memory card and repair the mobile.aftr one month the im facing the next prblm that sms not sent again im going to service centre they repaired and aftr 12hrs same prblm im faced...Iam totally fadup with this mobile.I Just wasted my Rs.12000 now i feel that. Pls help me what i have to do????

sir, i have samsung GTS5603 mobile.but i m not happy with your servicing centre(guwahati).today 15 days the are not able to prepare my mobile.

I purchased a samsung Jet mobile in Nov09 and within one month, it went dead. I gave it for repair at the service center at bangalore on dec 24th and guess what ?., its march now and still theres' no news about a replacement. The service center guys are pathetic. They wouldn't answer the phone at all and each time u will have to go there to find out the status.
Anyone on the lookout to buy a samsung mobile ... better have a spare one.

I bought samsung mobile S3500 on[protected] from Samsung stall from Cannaught Place, New Delhi, now the same is out of order and the same was given for service to the centre at New Delhi, even after a week cant be delivered.

Samsung Mobile W339 — mobile set

Dear Sir/Madam
This is to inform you that i purchased a mobile W339 fully touch on date 15.10.09 from Mittal Telecom, Hapur Bill No. 772/115.10.09 S/N [protected]. But due to pca part fault our service cerntre issued me a RC, No. REPLC[protected]F/09.02.10 & I Submitted my handset to the shopkeeper on 10.02.10. But till date i could not recieved my new handset. i went to shopkeeper manay a time but he did not give me any good response & missbehaved some he said take your money return Rs. 3500/- but i purchased it Rs. 5800/- Regarding all the matter i disscussed to my service centre but resut is zero it not enougt also i talked to your ASM Ghaziabad (Mr. Sandeep Chaudhary) but all they could not do.Now I am very gilty on myselt some time think that go to consmer court. sugest me. and help

my mobile gt-e1080zrtins
work order no WA[protected]

SERVISE CENTER SAY THAT 6 MONTH OLD MODEL MOCHSIRIR COME TO PHONE

AND PAY TO CUSTMER

U SAY WHY I PAY

MY MOBILE NEVER GO TO WATER

SERVICE CENTER NOT REPLY AND NOT ANS ME THAT WHY MY MOBILE

GO TO ON WARRENTTY

PLZ TELL ME ME ANS

hello sir,
i purchase samsung mobile sgh-i 450 ( beat 450) but some have problem create in my mobile .
i have install in call recording software tr-4 total recall but is not properly working in my incoming call and out going call voice not recording . i want to call recording system plz provide me accurate setting 0r suitable sosftware provide me in my call recording system strat wotking
my mobile number [protected]

mere mobile call recording system nahi chal raha hai ma ise use karna chahta hu isake liye software provide karwaye ma service centre bhi gaya tha but not provide in these sosftware

Sir,
It is requested that i had bought a samsung corby GT-B3210 on[protected]. I have problem in this set while taking anything by blutooth from another phone, it gets hang. sir kindly suggest me what will i do. kindly replace it by another phone or suggest me something else. my phone no is[protected].

Thanking you in anticipation.

Yours faithfully,
Rajiv bhardwaj

Hi, I am having a samsung mobile SGH A-867 samsung Eternity. I am facing a problem my cell phone touch is not working properly please try to contact me asap. i am enable to find the solution. Please provide me with the information for the same. Call me asap on the details mention below.
Thanks&Regards
Balpreet kohli
[protected]

Hi, I am having a samsung mobile SGH A-867 samsung Eternity. I am facing a problem my cell phone touch is not working properly please try to contact me asap. i am enable to find the solution. Please provide me with the information for the same. Call me asap on the details mention below.
Thanks&Regards
Balpreet kohli
[protected]

Samsung Mobile — Bad services from Samsung

This is to bring to your notice that I have a Samsung J600 with me which had the concern of display so when I went to one of your service desk he took my mobile kept with him for a month exactly and did not solve the concern, when yelled and fought with him, he then sent me to Basheerbagh customer service desk. But truly speaking he returned my mobile in such a condition that tears came out from my eyes for a minute. He spoiled the outer panel completely. When I went to Basheerbagh they took the mobile and changed the connector(slide strip) and gave me back, when asked about the panel they refused to get it changed saying that they it is against their rules. Is this the way you treat and provide your services. Again the display started stopping in middle, but this time the warranty was just completed. They told me that the display as well as the strip needs to be changed for which they have charged me 1400/- and for changing the panel they took 800, but for the astonishment the mobile was still not working. They said that we need to change the On/off button in order to make it work properly. I have already spent 2200 on this mobile unnecessarily and did not get satisfactory services.


Even after spending this much of money I did not get satisfactory services and my mobile is still in the same condition. Let me tell you one more thing, that they have instead of making the mobile good have spoiled it breaking the Switch On/Off button. When asked told me that you need to pay 500/- Rs to get this thing resolved and the services charges would also be applicable with this. So it would be some thing around 700-800rs.


I learned one thing after buying Samsung mobile that this is zero customer satisfaction giving company and more money eating company from the innocent customers.

Most 3rd class phone ever bought Samsung, Star, I bought it just few months back in 2009, Star Model automatically one fine day the touch screen stopped malfunctioning and simply disgusting, and poor responce from Samsung service Centre also. I must not but Samsung phones again iin my life