Samsung India Complaints & Reviews

Dear customer care,
i bought silver wash samsung machine model WA85PVL on 17/01/2010 .Your service engineer third visited in my home and promised to repair the machine. I complain to the customer care center on[protected] regarding this, they are giving only the assurance to repair the machine but till date they have not repaired the machine.My Complain no. is [protected].I think Samsung is waiting for expired of my warranty of the Washing Machine. If that will happened then I will go to court of law.I think Samsung is waiting for expired of my warranty of the Washing Machine. If that will happened then I will go to customer court,Please solve the problem once for all on priority.plz,solve my problem as soon as possible.

Chirag D Devani
Mo:[protected]
39,Ishwarkrupa soc-1,
Nr [censored]al juice centre,
opp government school
trikamnagar,L H road
surat-395 010

Hello Sir,

This is to bring in to your notice that i bought one smartphone back in august, selling out my 30k hard earned money. The phone comes with a grollia glass and it promises that it can withstand scratches and pocket pressure. After two months now I see my screen has cracked and there is no display, and the service center people are saying this cannot be covered under warranty, Kindly take some steep action on this people.

Earlier I had lot of respect for Samsung, now it has gone, please do something.



With Regards,

Abhishek.

[protected]@yahoo.com

[protected]

Sir,
My name is Sohail Ahmed, I bought a samsung mobile bearing model no. S3770K.
I also made a complaint regarding that phone two days back in consumer complaint
cell. After that they call me back and requested to submit the mobile in howrah
service centre. After reaching the service centre i found that no body is present
to attend me. Though the office was open i waited for more than half an hour.
When I contacted the manager of the centre, he told me to go to the main service
centre which is in minto park. I feel harassed and humiliated.

Yours faithfully,
Sohail Ahmed,
Mob: [protected]
Email: sohail.[protected]@gmail.com

I had lodged complaint for hing and -ring broken on[protected].No body visited inspite of repeated reminders.Matter was taken up with supervisor who assured repair.One person came and gone back saying they will come baack on the issue but nothing in next week.Then we again involved supervisor from customerr care who sent somebody called engineer who could not open the broken hing and kept the new hing at housing saying will come tomorrow with o-ring.NO body turned up fro next 10 days.Supervisor again called by us.somebody came and show us surprise that to him complaint had been resolved already and he called the former visitor etc.He narrated that he was thinking that it is aabout semi auto machine.He will come after two days to attend the same and he is again initiating the complaint.No body since last 4 days.What an f.. service and what a engineer and what a system where conplaint is closed without doing anything and and part is left unfixed at customer point. SAmsung should have at least set a system to close the complaint by customerr signature.How this happened is like is a BRAND , of no care attitude.SAMSUNG keep it up we will show you when comes to market share.

[protected]@rediffmail.com
[protected]

Sir,

I purchased a samsung mobile bearing model no- S3770K from authorised samsung retail store.
But after using the phone for 2, 3 days I found that the mobile music playback sound is less
than average and youtube video is not playing. When I submitted the phone to samsung service
centre for the above problem they did not done the correction and even arguing that the set
has no dedicated youtube icon so youtube video will not play. After that incident I feel
cheated by the samsung company. Please help.


Yours Faithfully,
Sohail Ahmed,
Email: sohail.[protected]@gmail.com
Mobile: [protected]

Aires Carvalho from Saligao, Goa, India had purchased a 1 ton Samsung A/C from Talauliker Electricals, Panjim, Goa, India on November 23, 2011, at Rs 23,500. Within a day of installation the A/C has stopped working. We had lodged a complaint with the Company and the Complaint No is [protected]. We also lodged a complaint with the dealer who only assured to send his technician but failed to do so. The company officials of Samsung too had promised to do so but till date have failed to keep their promise and are only giving assurances to do so.
A brand new Samsung A/C purchased and installed stops working within one day of installation is a surprise with company officials and dealers neglecting to address the issue. We want a replacement of a new A/C as the Samsung Company and its dealer Talauliker Electricals should be taken to task for cheating consumers of supplying a defective product.

We purchased a LED TV from Friend's Electronics Thane.After delivery we found that the TV is not working properly, the same thing we informed to Friend's Electronics and also we registered a complaint with SAMSUNG co. After registering complaint with Samsung..We got the information that the TV which is delivered by Friends Electronics is not made in India....and Samsung is not ready to give the service.

i purchased phone from home shop 18 . and received faulty handset. home shop 18 cheated with faulty set.

Customer care engineer taken away the parts, which were out of order, about a month back. Even though he returned after three four days saying the defects had been rectified, the set didn't work. So he took it back again and ever since there is no word from the service centre at Panvel. Whenever I telephone them, the ready made answer is the system is under checking, will be ready in two days and the customer care mechanic would be coming in two days. If they tell me the real position, whether they can rectfy the problem or not, I would have gone for a new TV.
From
K P Balachandran
C-502, Tulsi Tower,
Plot No:52, Sector - 9,
Khanda Colony,
New Panvel (West)

To,

The
Managing Director
Samsung Company

Sub:-Regarding International Service Warranty

My name is Abdul Hameed Ahmed

I brought a mobile Handset from Saudi Arabia last year. Presently I am staying in Hyderabad, I got some problem with my Samsung Handset Mobile and I went for Its servicing on Oct 23-2011 at 1:00 PM near Baseerbagh Samsung Service Center, at the reception they book my complain and told me to wait for my turn. My number came after one hour. When I approach to the service counter, they told me that, we are sorry we cannot do any type of service to your mobile because it not purchase from India. We provide service to those mobile handset only which are from India.

I want to know weather Samsung is not an International Company. They did not provide international service facility. I and my most of NRI friends used so many products of Samsung Company thinking that Samsung Company will provide its service all over the world.
Now as I came to know that Samsung Company would not provide any type of service to those product which are purchase from foreign countries. Now I am going to forward this complain letter to all my NRI friends on FACEBOOK.

I suggest you to do not blame the customer telling that Samsung Company provides worldwide service for its products.

Thanks

Regards
Abdul Hameed Ahmed
Mobile No. [protected]

MY MOBILE IS samsung galaxy aces 2, i went to samsung service center to upgrade my phone, n my phone was in warranty period, n they told me u have to pay 1000 rupees then only u can upgrade your phone........


name karan shah

SIR I HAVE LOST THE PHONE ON 21ST NOV 2011 ON VAPI RAILWAY STATION .MY PHONE NO.IS [protected],
SAMSUNG CORBY TV F339 MODEL.& IMEI NO IS A 0 0 0 0 0 I E 8 A 3 B 1 5
PLS PLS PLS SIR HELP ME & PLS S IR HELP MI FOR SEARCHING THE PHONE & SUGGES MI TO HOW TO FIND OUT THE CELL
THANKS AGAIN PLS SIR HELP MI .MY OTHER CONT.NO.IS [protected] THANKS
YOUR FATH FULY
DIPAK BALCHANDANI G.27 SHREE RAM MARKET RING ROAD SURAT 395002
THANKS

my self tapu dutta. i live in kolkata. my ph no is [protected]. i bought ansamsung refrigerator, a micro oven from great
eastern at 20 old court house street on[protected]. they gave me offer of 4 screach cards. but till today i have not even get those s card. i went there for 4 times. they told every time that company did not give them those card. to the company i have a question that samsung is an mnc and is this the right kind of attitude towards the customer?
regards
tapu dutta.

I have Purchased Samsung Corby and was having toch screen problem which I purchsed from Home Town GIP at sec-18 noida, then I submitted the same at Samsung Service centre Atta near metro station Technocare- dated 13/07/2011. which was under warranty, after so many follow-ups with the centre I came to know that my phone has been lost and I was offered the phone which was in pathetic condition having altogether different color. Again after so may follow ups, when I was fed-up I lodged complaint against the same with samsung customer care, and my complaint no. is [protected],lodged on 12th Oct'11, again after so many follow-ups with them also I am not getting my phone . two days back I had asked one of samsung customer care lady to have a word with senior, and the name of the senior was madhuliks, she assured me that she will call me after after 10 :Am and agian I called by around 2:30 PM she was busy and the person on the call told me she will call u within 10 min , since that day till now I have not received any call , I want my phone back, as it was under warranty and same has been lost I want replcement and that too sealed one, If , atleast now I won't get my phone I will go to local press and also to consumer court to get the things done.
It is really pathetic that such a big company is doing such a shameless job.

I hope to get the response today and I will get the phone replacement that too sealed one.


Reema
[protected]

This is to inform you of my samsung side-to-side door frige where the handle and joint of the handle is a damage piece. The date of purchase of the frige is[protected]. The colour of the handle and the joints connected to the door are decoated. I have given the complaint to your service center from 13 sept 2011 and my complain number is [protected]. Your executives have come to see the condition of the frige in the month of sept and said the frige door has to be replaced. After that i have repeately asking for the status but there is no response from them. I am still calling up everyday but due to lack of response i am writing this to you. Please do the needful as soon as possible.
my telephone no:25212567,[protected]
my email address: [protected]@gmail.com
my address: 14 road,5th floor,Sita Nivas,near ambedkar garden,chembur,mumbai-71

Dear All,


I am one of the lover of Samsung CTV. But now i am totally upset with their service coordination.


My job is touring job and main entertainment for my family members is only TV. recently my TV get into trouble no sound and colour. we reported to nearest dealer they told to register complaint with call centre.. With their advice we registered complaint on 16th Oct 2011 and our complaint number [protected].


We also answered by call agent, will be attened within 1 day. Till today 21 Nov 2011 we getting same reply from call agent.


we have followed several time. same response but no one turnedout. Currently they telling due to distance they not reachable.Then why they selling their product to all places.


Now my family members totally upset and mentally worried lot and lost their confidence with Samsung


As we are relay with certain big brands, when they are cheating people like this, what we do........

This is my last and final mail I m totally fed up to contact Samsung Customer Care Team / Samsung Technical team as they ASSURE me last week that your problem solve by 16th November till date I continuously in touch with Customer Care Team / Samsung Technical Team and Authorized Samsung Service Center at Quit shop No. 8, sector-41, Chandigarh only assurance they give me. When I call Authorized Samsung service center, Chandigarh no one pick phone from last one week (Only one Time pick phone and reply this laptop Technician is not available they note down my number when he back we call you back till date I m waiting for their feedback. I m doing business of Events and Out advertising facing many problems. Pls tell me can anyone help me or I fill the complaint.

Regards
Rajesh khera
[protected]
[protected]@gmail.com

Sir I have purchased a 32" samsung LED TV on 07th Aug 2011. A black vertical line is coming on the right side. I have lodged a complain NO [protected] on 04th Nov 2011 with the samsung customer care. Service engineer visited on 07th Nov 11 and told that some spare has to be replaced and he will come back after 2/3 days.but till to it is not repaired. Since 14th Nov every day I am contacting to customer care executives and supervisor every time they told me that they are forwarding a request for urgent repair. Is is acceptable from a reputed company like SAMSUNG. Are they not having any ware house at Bangalore. I am really upset with the sausung product I have mistakely purchased.

JP Sadhu
Bangalore
Mob: [protected]

Respected Sir/ Madam

With due respect. I am to say that. I purchase mobile Samsung Galaxy Ace S5830 in the month of 14.09.2011. After purchase I am facing too much battery backup problem and I do not use my mobile. I visit Samsung Service Center Ranchi four times. Then after service center do no solve my problem. So I request to you kindly help me in this matter. my contact no. is [protected]

Yours Faithfully

Sonu Kumar

Dear sir/ madam,


I was travellign by Jetairways 9W 411 on 17th Nov 2011 from Mumbai to Bangalore by the 6:35 flight. i swicthed on my Samsung Galaxy S (GT- I9003) phone after the flight alighted but wasnt getting network and it was time to move out of the plane so i put the phone in the front pocket (without a zip/ button - just slided it which i generally do) and put the bag on my back and walked through the aerobridge to the escalator to the ground floor loo. i took the bag inside the loo and then combed my hair (i didnt bother to check if the phone was there) and walked out to the exit. after i went to the airport taxi counter i realised that my phone is not there. complained to the Jet counter and the CISF but they just asked the rest room attendant and just checked the path from the aerobridge to the loo. Inspite of me insisting on checkign the CCTV footage they didnt do that.
NObody gave any complaint acknowledgemnt nor any complaint number. Nobody even registered any complaint. Even the lady at the lost & found counter made a note of my contact details on a rough paper.
Police station was hesitant to take an FIR and just gave some acknowledgment.
I am sure that the phone was either flciked by a passenger on the aerobridge who just rushed from my back (one tall suited booted young man) or if it fell down in the plane where the admin/ crew robbed it. I didnt hear it falling down becasue there was carpet till the aerobridge...and after that i didnt hear anything falling.
My mobile number is [protected]
IMEI - [protected]
It was a black touchscreen phone with a pink panel
Alternate contact number - [protected] Vikrant Pawar

Pls let me know if you have found it or if possible check teh CCTV footage between 7:50am to 8:30am between the aircarft - aerobridge - way to the exit.
I also want an FIR as in case i am able to locate the user of my phone need that FIR so that police can take some action on it.


regards