Samsung India Complaints & Reviews

Address: Firozabad, Uttar Pradesh

My above set locked last three months, I have lodged complaint toll free no. bearing complaint no. [protected] dt 22-07-11, 09-08-11, 17-08-11, 20-09-11 and 07-12.11 but no reply has been received from the side of company, the auth service centre Mohall ganj, Firozabad is miss behaved I have also sent regt letter to the company dt 07-08-11, 21-09-11, 01-11-11, if set not open within 15 days on receipt of this letter failling which the matter has sent to the court and company held responsible all the consequence please note.
Piyush jain
83, hanuman ganj Fzd.
Mob [protected], email [protected]@yahoo.co.in

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Address: Birbhum, West Bengal

sir,
samsung S8003 (jet 2 ) battery is unavalable in market, even in samsung care. i can not understand what i do with this phone....please please do avalable
the 3.7 v li-on 1080 mah battery. thanks

ph no:[protected]
biswajit bhalla
indirapally
suri,birbhum, po; barabagan
westbengal
pin;731103

Samsung India customer support has been notified about the posted complaint.

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Samsung India Customer Care

from Pune, Maharashtra

Dec 8, 2011

Verified Support

Dear Mr. Bhalla,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our concern department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

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B

Biswajit Bhalla

from Digboi, Assam

Dec 24, 2011

thanks a lot

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B

Biswajit Bhalla

from Digboi, Assam

Dec 24, 2011

TO
Customer Satisfaction Team

MANY MANY THANKS TO YOUR TEAM. I AM VERY HAPPY TO SAY THAT UR TEAM HAS TAKEN A QUICK ACTION AND I HAVE GOT MY SAMSUNG S8003 BATTERY. THANKS A LOT AGAIN... KEEP GOING.

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I bought a Samsung LED TV 40" MODEL-UA40D5550 From Suao in TAIWAN. After brought my country in bangladesh and connect with cable TV,now no colour and no sound observed.please advise me the fault and remedy for such problem.awaiting for your reply.

thaks
hai.[protected]@yahoo.com

Aug 13, 2020

Complaint marked as Resolved

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Address: Andhra Pradesh

I Purchased SAMSUNG LCD 22inches TV on Nov 2011 month. While purchasing this having an offer with 80 DVD pack. but Bajaj Electronics in punjagutta they are not given along with TV.

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Samsung India Customer Care

from Pune, Maharashtra

Dec 8, 2011

Verified Support

Dear Mr. Mohan,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
akhilesh.[protected]@partner.samsung.com & singh.[protected]@partner.samsung.com

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Samsung India Customer Care

from Pune, Maharashtra

Dec 12, 2011

Verified Support

Dear customer

We are waiting of your contact details so that we can assist you in a better way

We would request to feel free to reach us and provide your contact on below address

Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com

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Address: Gujarat

Dear customer care,
i bought silver wash samsung machine model WA85PVL on 17/01/2010 .Your service engineer third visited in my home and promised to repair the machine. I complain to the customer care center on[protected] regarding this, they are giving only the assurance to repair the machine but till date they have not repaired the machine.My Complain no. is [protected].I think Samsung is waiting for expired of my warranty of the Washing Machine. If that will happened then I will go to court of law.I think Samsung is waiting for expired of my warranty of the Washing Machine. If that will happened then I will go to customer court,Please solve the problem once for all on priority.plz,solve my problem as soon as possible.

Chirag D Devani
Mo:[protected]
39,Ishwarkrupa soc-1,
Nr [censored]al juice centre,
opp government school
trikamnagar,L H road
surat-395 010

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Address: Haryana

Hello Sir,

This is to bring in to your notice that i bought one smartphone back in august, selling out my 30k hard earned money. The phone comes with a grollia glass and it promises that it can withstand scratches and pocket pressure. After two months now I see my screen has cracked and there is no display, and the service center people are saying this cannot be covered under warranty, Kindly take some steep action on this people.

Earlier I had lot of respect for Samsung, now it has gone, please do something.

With Regards,

Abhishek.

[protected]@yahoo.com

[protected]

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Address: Howrah, West Bengal

Sir,
My name is Sohail Ahmed, I bought a samsung mobile bearing model no. S3770K.
I also made a complaint regarding that phone two days back in consumer complaint
cell. After that they call me back and requested to submit the mobile in howrah
service centre. After reaching the service centre i found that no body is present
to attend me. Though the office was open i waited for more than half an hour.
When I contacted the manager of the centre, he told me to go to the main service
centre which is in minto park. I feel harassed and humiliated.

Yours faithfully,
Sohail Ahmed,
Mob: [protected]
Email: sohail.[protected]@gmail.com

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Address: Ambala, Haryana

I had lodged complaint for hing and -ring broken on[protected].No body visited inspite of repeated reminders.Matter was taken up with supervisor who assured repair.One person came and gone back saying they will come baack on the issue but nothing in next week.Then we again involved supervisor from customerr care who sent somebody called engineer who could not open the broken hing and kept the new hing at housing saying will come tomorrow with o-ring.NO body turned up fro next 10 days.Supervisor again called by us.somebody came and show us surprise that to him complaint had been resolved already and he called the former visitor etc.He narrated that he was thinking that it is aabout semi auto machine.He will come after two days to attend the same and he is again initiating the complaint.No body since last 4 days.What an f.. service and what a engineer and what a system where conplaint is closed without doing anything and and part is left unfixed at customer point. SAmsung should have at least set a system to close the complaint by customerr signature.How this happened is like is a BRAND , of no care attitude.SAMSUNG keep it up we will show you when comes to market share.

[protected]@rediffmail.com
[protected]

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Address: Howrah, West Bengal

Sir,

I purchased a samsung mobile bearing model no- S3770K from authorised samsung retail store.
But after using the phone for 2, 3 days I found that the mobile music playback sound is less
than average and youtube video is not playing. When I submitted the phone to samsung service
centre for the above problem they did not done the correction and even arguing that the set
has no dedicated youtube icon so youtube video will not play. After that incident I feel
cheated by the samsung company. Please help.

Yours Faithfully,
Sohail Ahmed,
Email: sohail.[protected]@gmail.com
Mobile: [protected]

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I

imranahsan

Jan 10, 2012

please click menu then go to internet option click once then click offline page you will get off line page clic on that and write google.com and press done in google search for youtube and then you will find this option broadcastyourself press on that option with u r finger and then you will find youtube and it search write what ever you want to and see songs movies as well thank you

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Address: North Goa, Goa

Aires Carvalho from Saligao, Goa, India had purchased a 1 ton Samsung A/C from Talauliker Electricals, Panjim, Goa, India on November 23, 2011, at Rs 23,500. Within a day of installation the A/C has stopped working. We had lodged a complaint with the Company and the Complaint No is [protected]. We also lodged a complaint with the dealer who only assured to send his technician but failed to do so. The company officials of Samsung too had promised to do so but till date have failed to keep their promise and are only giving assurances to do so.
A brand new Samsung A/C purchased and installed stops working within one day of installation is a surprise with company officials and dealers neglecting to address the issue. We want a replacement of a new A/C as the Samsung Company and its dealer Talauliker Electricals should be taken to task for cheating consumers of supplying a defective product.

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Address: Maharashtra

We purchased a LED TV from Friend's Electronics Thane.After delivery we found that the TV is not working properly, the same thing we informed to Friend's Electronics and also we registered a complaint with SAMSUNG co. After registering complaint with Samsung..We got the information that the TV which is delivered by Friends Electronics is not made in India....and Samsung is not ready to give the service.

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Samsung India Customer Care

from Pune, Maharashtra

Nov 30, 2011

Verified Support

Dear Customer,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our concern department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

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S

sudarshanbisht

from Kotdwara, Uttarakhand

Nov 12, 2012

Samsung — Used LED TV supplied

I bought a 32 inch LED TV yesterday. today during installation it was found that the TV supplied has been amused one and has scratch marks all over. The dealer meanwhile is not available for comments and is not picking up the phone as is mentioned on the invoice. My contact no is [protected].

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Address: Pune, Maharashtra

i purchased phone from home shop 18 . and received faulty handset. home shop 18 cheated with faulty set.

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N

nagendrababu000

from Mumbai, Maharashtra

Nov 27, 2011

i got above cell phone . my customer id no.[protected]. found faulty. unable to charge.

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Samsung India Customer Care

from Pune, Maharashtra

Dec 6, 2011

Verified Support

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com
singh.[protected]@partner.samsung.com

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Address: Raigad, Maharashtra

Customer care engineer taken away the parts, which were out of order, about a month back. Even though he returned after three four days saying the defects had been rectified, the set didn't work. So he took it back again and ever since there is no word from the service centre at Panvel. Whenever I telephone them, the ready made answer is the system is under checking, will be ready in two days and the customer care mechanic would be coming in two days. If they tell me the real position, whether they can rectfy the problem or not, I would have gone for a new TV.
From
K P Balachandran
C-502, Tulsi Tower,
Plot No:52, Sector - 9,
Khanda Colony,
New Panvel (West)

Aug 13, 2020

Complaint marked as Resolved

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A

amitnarula28

from Delhi, Delhi

Samsung — IRRESPONSIBLE AFTER SALES

I HAD BOUGHT A DUAL SIM HANDSET LAST YEAR WHUCH WAS GIVEN FOR REPAIR TO THE AUTHORISED SERVICE CENTER AT CONNAUGHT PLACE ON 21ST AUGUST 2009. THE SET IS UNDER WARRENTY. THE SERVIVE CENTER PEOPLE HAVE BEEN CONSISTANTLY REPLING THAT DUE TO UNAVAILABILITY OF PARTS THEY ARE UNABLE TO REPAIR. ALSO I HAVE GOT THE RESPONSE THAT I MAY TAKE BACK THE PHONE IF CAN CAN NOT BE PATIENT FOR REPAIR OF THE SET.

AFTER SPEAKING TO THE COSTOMER CARE OF SAMSUNG, THEY HAD DIRECTED ME TO THEIR REGIONAL SEVICE MANAGER, WHO HAS NOT YET RESPONDED TO ANY OF THE CALLS.
KINDLY SUGGEST

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I

iamameet

from Kolkata, West Bengal

Samsung — Irresponsible Behavior of Customer care

I have the complaint number provide Samsung customer care is – [protected]. Complaint was logged on 27th Aug 2010. On a same day technician visited my place and said the need to change the washing machine motor. And he will replace it tomorrow that means on 28th. So I took leave from my office so that I will be available at the time he visit. Now after wasting the complete day no one has visited my plan and when I made the call at call center at 3:41 one lady peeked up the call she was in mood like she is going for some singing competition. She was not ready to hear anything she was in his own mood keep on repeating we are sending the reminder to vendor and she was so rude to me so I asked her to transfer the call to senior then she replied all are executive and busy on call so she will not transfer the call. That means your executives are taking call like a senior that indicate that in Samsung they are making fool to the customer somehow after some argument she transferred the call to the senior and senior was so intelligent that he told me sir after 2:00 clock we will entertain the technician visit. I believe forgot to check that request was raised on 27th Aug. and he also keep on telling me that we will send the technician on Monday not before that. That means I will take a leave on Monday also just to honor the SAMSUNG TECHNICIAN. After such a ridicules response from SAMSUMG what should I expect more because Samsung tendency is just sale the product and forget about the after sale service. Can I expect some quick response from Samsung , I know I will not but then also hoping for the best ?????????????????????????????????
Contact - [protected]

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Samsung India Customer Care

from Pune, Maharashtra

Dec 6, 2011

Verified Support

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com
singh.[protected]@partner.samsung.com

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Address: Andhra Pradesh

To,

The
Managing Director
Samsung Company

Sub:-Regarding International Service Warranty

My name is Abdul Hameed Ahmed

I brought a mobile Handset from Saudi Arabia last year. Presently I am staying in Hyderabad, I got some problem with my Samsung Handset Mobile and I went for Its servicing on Oct 23-2011 at 1:00 PM near Baseerbagh Samsung Service Center, at the reception they book my complain and told me to wait for my turn. My number came after one hour. When I approach to the service counter, they told me that, we are sorry we cannot do any type of service to your mobile because it not purchase from India. We provide service to those mobile handset only which are from India.

I want to know weather Samsung is not an International Company. They did not provide international service facility. I and my most of NRI friends used so many products of Samsung Company thinking that Samsung Company will provide its service all over the world.
Now as I came to know that Samsung Company would not provide any type of service to those product which are purchase from foreign countries. Now I am going to forward this complain letter to all my NRI friends on FACEBOOK.

I suggest you to do not blame the customer telling that Samsung Company provides worldwide service for its products.

Thanks

Regards
Abdul Hameed Ahmed
Mobile No. [protected]

Aug 13, 2020

Complaint marked as Resolved

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Address: New Delhi, Delhi

MY MOBILE IS samsung galaxy aces 2, i went to samsung service center to upgrade my phone, n my phone was in warranty period, n they told me u have to pay 1000 rupees then only u can upgrade your phone........

name karan shah

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Samsung India Customer Care

from Pune, Maharashtra

Nov 28, 2011

Verified Support

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
akhilesh.[protected]@partner.samsung.com & rakesh.[protected]@partner.samsung.com
Phone :[protected]

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Samsung India Customer Care

from Pune, Maharashtra

Dec 6, 2011

Verified Support

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com
singh.[protected]@partner.samsung.com

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Address: Surat, Gujarat

SIR I HAVE LOST THE PHONE ON 21ST NOV 2011 ON VAPI RAILWAY STATION .MY PHONE NO.IS [protected],
SAMSUNG CORBY TV F339 MODEL.& IMEI NO IS A 0 0 0 0 0 I E 8 A 3 B 1 5
PLS PLS PLS SIR HELP ME & PLS S IR HELP MI FOR SEARCHING THE PHONE & SUGGES MI TO HOW TO FIND OUT THE CELL
THANKS AGAIN PLS SIR HELP MI .MY OTHER CONT.NO.IS [protected] THANKS
YOUR FATH FULY
DIPAK BALCHANDANI G.27 SHREE RAM MARKET RING ROAD SURAT 395002
THANKS

Aug 13, 2020

Complaint marked as Resolved

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Address: West Bengal

my self tapu dutta. i live in kolkata. my ph no is [protected]. i bought ansamsung refrigerator, a micro oven from great
eastern at 20 old court house street on[protected]. they gave me offer of 4 screach cards. but till today i have not even get those s card. i went there for 4 times. they told every time that company did not give them those card. to the company i have a question that samsung is an mnc and is this the right kind of attitude towards the customer?
regards
tapu dutta.

Aug 13, 2020

Complaint marked as Resolved

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A

aditya

from Mumbai, Maharashtra

The company is so dumb that it is not responding to my complaints.
I have got many problems in my machine including sparking of wire.
In spite of regularly calling to their call centres, the company is not sending their mechanic for repairing.
Due to this, we have to wash our cloths manually, i.e.by hands which is causing mental & physical trouble to us. This is happening from last 4-5 days.
Therefore I hope that the dumb company will now listen to me & atleast now send their mechanic, failing which, I will have to move to consumer court.

I hope that through this medium suitable action will be taken.

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R

rajni bajaj

from Mumbai, Maharashtra

I bought samsung LED T.V from e zone.

They assured me that someone will come to install it after 2 days....but nobody came. I called up thier service centre , spoke to sooo many people,all were RUDE/ NOT BOTHERED/NO SERVICE ATTITUDE,Esp. Ms. Andrea , the supervisor. She was so rude that I actually regretted buying a samsung.......

I was made to feel that they all are doing a favour to me by talking to me.....

SAMSUNG CUSTOMER SERVICE STAFF- YOU ALL ARE SICK.

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R

raunak thakur

from Idukki, Kerala

May 18, 2011

i bought a mobile set of samsung. after 2 day its display was not working, i went to the shop, its a spice mobile store which deals in so many brands, i told him every thing. now store manager told me that samsung gives 12 hour warrenty/ guarrenty period, so he is unable to replace my set. i talked to him for half an hour, then i conferm it from samsung service center that samsung provide 4 days guarrenty/ warrenty period and i told him but he was stuck on those 12 hours..... . i got fedup from this practice that at first time sales person treat us very well, they told us i[censored] got any problem come to us, but when a customer really got a problem no one is ready to talk, even they do not want to understand or they do not try to solve it rather then they give suggestion that u need to go there..here..there.. whay customer have to face these problem every time why not company face it. now its a very bad experience for me to buy a samsung mobile and now i loose my fath on their sets.

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D

Deborah222

Sep 21, 2012

Samsung customer service is worst and they do not care customer with trouble due to mal-function of refrigerator.
I have a trouble that it is not properly working on cooler and freezer and they said that they can not do anything w/out charge due 1 year warranty expiration. I have a same problem before and it happen again. even if I have a same problem, they said that the can not do anything due warrany expiration. Do not buy anymore Samsung. Service is suck.

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Address: Gautam Buddha Nagar, Uttar Pradesh

I have Purchased Samsung Corby and was having toch screen problem which I purchsed from Home Town GIP at sec-18 noida, then I submitted the same at Samsung Service centre Atta near metro station Technocare- dated 13/07/2011. which was under warranty, after so many follow-ups with the centre I came to know that my phone has been lost and I was offered the phone which was in pathetic condition having altogether different color. Again after so may follow ups, when I was fed-up I lodged complaint against the same with samsung customer care, and my complaint no. is [protected],lodged on 12th Oct'11, again after so many follow-ups with them also I am not getting my phone . two days back I had asked one of samsung customer care lady to have a word with senior, and the name of the senior was madhuliks, she assured me that she will call me after after 10 :Am and agian I called by around 2:30 PM she was busy and the person on the call told me she will call u within 10 min , since that day till now I have not received any call , I want my phone back, as it was under warranty and same has been lost I want replcement and that too sealed one, If , atleast now I won't get my phone I will go to local press and also to consumer court to get the things done.
It is really pathetic that such a big company is doing such a shameless job.

I hope to get the response today and I will get the phone replacement that too sealed one.

Reema
[protected]

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Address: Mumbai City, Maharashtra

This is to inform you of my samsung side-to-side door frige where the handle and joint of the handle is a damage piece. The date of purchase of the frige is[protected]. The colour of the handle and the joints connected to the door are decoated. I have given the complaint to your service center from 13 sept 2011 and my complain number is [protected]. Your executives have come to see the condition of the frige in the month of sept and said the frige door has to be replaced. After that i have repeately asking for the status but there is no response from them. I am still calling up everyday but due to lack of response i am writing this to you. Please do the needful as soon as possible.
my telephone no:25212567,[protected]
my email address: [protected]@gmail.com
my address: 14 road,5th floor,Sita Nivas,near ambedkar garden,chembur,mumbai-71

Aug 13, 2020

Complaint marked as Resolved

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Address: Tamil Nadu

Dear All,

I am one of the lover of Samsung CTV. But now i am totally upset with their service coordination.

My job is touring job and main entertainment for my family members is only TV. recently my TV get into trouble no sound and colour. we reported to nearest dealer they told to register complaint with call centre.. With their advice we registered complaint on 16th Oct 2011 and our complaint number [protected].

We also answered by call agent, will be attened within 1 day. Till today 21 Nov 2011 we getting same reply from call agent.

we have followed several time. same response but no one turnedout. Currently they telling due to distance they not reachable.Then why they selling their product to all places.

Now my family members totally upset and mentally worried lot and lost their confidence with Samsung

As we are relay with certain big brands, when they are cheating people like this, what we do........

Samsung India Complaints & Reviews

File a complaint to Samsung India

Samsung India reviews & complaints page 774

Set locked, set no. 2152-353677049956046

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battery unavailable

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NO COLOUR AND SOUND

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DVD pack not provided

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tub won't spin in washing time

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Screen cracked due to pocket pressure

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Faulty Service

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AWAITING REPAIR FOR ONE MONTH

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Faulty Handset

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Non working A/C

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SUPPLIED TV IS NOT MADE IN INDIA AND NOT WORKING PROPERLY

Samsung — Used LED TV supplied

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faulty phone

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Irresponsible behaviour from customer care staff at Panvel.

Samsung — IRRESPONSIBLE AFTER SALES

Samsung — Irresponsible Behavior of Customer care

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WORLDWIDE SERVICE WARRANTY

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mobile in warranty periods

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LOST THE PHONE

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customer service

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not getting my mobile

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fridge door

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POOR SERVICE COORDINATION

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