Samsung India Complaints & Reviews

I had bought the SAM SUNG 22" LED FROM ARCEE ELECTRONICS VASHI in the month of July' 2012 and there was a problem in the screen as there was a shadow in between the screen also I called the Sam sung Call center on 13th. of December, 2011 and they have given me my Complaint No. as [protected]. Then they had sent their Service Engineer on 14th. of December, 2011 and after he was trying to rectify the mistake on the T.V. he could not be able to succeed and now we could not able to see anything in the screen as it is not showing any picture instead it has become a black in the screen with the clear Audio. I don't know why they send such a technician, who does not know anything. Please help to get my T.V. Repaired or Replace immediately. My contact Number is [protected] and my name is PALANIAPPAN.

I lodged a complain with Samsung call centre on 8 Dec 2011 vide complain id [protected] and [protected] next day. I was promissed visit same day .Every day to date I called call centre and was given the same answer .On 13 Dec I got a call from tel no.[protected] assuring me of a visit but that too did not materialise
It gives me bad impression about after sales service by Samsung company if ,despite registering complain ,only hollow promisses are given .
This is for your information .
Ms J.Ray
22/5,Pleasant Valley,Dakpatti ,
Dehradun-248009,Uttarkhand.

Hi, I bought the samsung note in 1st week of december 2011. It got hanged yesterday and often gets rerebooted. I went to the the service center located at santacruz west, khira nagar, S.V. Road. the day before at 8 and came to know from the board outside that the store remains popen from 10-7. I again went there at
6:30 pm and saw that the store was closed. When I asked the security person outside the store he said they only accept customers before 6. When I asked to call the manager Mr. Matthew told me that there were no engineers to attend my call. He find even had courtesy to ask me the problem faced by me. This was very rude. He asked me come back the next day. It seems my time dint had any value . This was a very very bad experience from the product and the service. When I called the customer care to complaint about this, they gave me the same answer to come back the other day. They said a technical team would call me which until now has not happened. I regret myself buying a Samsung product .

dear sir,

we have purchased a mobile model no E2652 CHAMP DUOS vide inv no.msidg /16074. dtd 16-10-11 in MEMMO GLOBAL COMMUNICATION PVT LTD, DABAGARDENS, VISAKHAPATNAM, after purcahse of mobile as we faced the above complaint for many times, we have given the mobile to your serivce centre many times viz., samsung service centtre, near C M R CENTRAL, for doing needful, unfortunately we have found very bitter experience with the same centre, why because as on date the same mobile is not working well, therefore, we request you to give proper guidelines to get service with warranty or REPLACE PIECE very immediately under intimation to us, MATTER IS MOST URGENT AND SERIOUS.

G .RAMARAO.
Ph No.[protected].
Vizag.

Hi

Purchased a Samsung Microwave Oven on 7th Aug'11 from Croma, Delhi (Invoice no. 165796 CSDY). Have been facing problems with it since then.

Firstly, it did not work and after repeated complaints with Samsung officials they could resolve the problem by the end of Sep'11.
That time executive said that switches were wrong ??.
Then some problem occurred in Nov which was resolved by them after mails.

Again, it has stopped working. My family has been facing problems with the Oven ever since we purchased the same and it breaks down every now and then leading to last minute problems to us.

Have been following up with Samsung officials regularly to get this damaged Oven changed, but there has been no response from them in this regard..

Pl suggest as to what action can be taken against Samsung and Tata Croma officials for selling a damaged product and harassing a Customer.

Regards

Aloke
[protected]

Hi,

My name is Prashant Bhoir & i had brought samsung C6712 mobile in Thane.
Whenever i want to play any video it is showing error as "Unsupported Resolution".
So i am unable to any video.
I am very dissapointed by buying such a defective samsung piece which does not play Video file.
Also, i am not getting Call waitig notification from second sim when i am already in call from first sim.

I am regretting my decision of buying this Samsung Model.

Can any of the Samsung support staff address my concerns.
Otherwise in future i will stop buying Samsung Mobile Handsets.

Prashant Bhoir
[protected]

Hi

I have bought a Samsung Window 1 Ton AC in August 2010 and the product was used very sparsely. After one month the functioning of Swing Motor in the AC was completely stopped and the Service centre acknowledged that this is not a common case. Then came the second one, the whole system came to halt just few days after the warranty period , around August 2011. This time the reason is different, The packaging material in the AC (near the fan) was not removed during the initial set up and the same got stuck in the fan blades, thereby bringing the system to a halt.

Now in Nov 2011, there was a complete ice formation in the AC and the service person checked and the unit was taken to ASC. The Gas leak is detected due to corroded Cooling coil. This is what the ASC claim and the charges for the entire service for changing Cooling coil and refilling the gas is around 6k.

Its unreasonable that a product brought for 16k and the maintenance for the product in the next year comes around 6K, more than 30% of the Initial Price. Its pathetic to say the least.

Now, its gone to a level, where there is no spares available and this cannot be repaired, so a depreciated compensation would be given. Please be aware of this and better be safe than Sorry. A Lesson learnt the hard way.

Regards
Krishna

SAMSUNG PLEOMAX CELLS LEAKED PROFUSELY DESTROYING/DAMAGING MY CAMERA & TRANSISTOR, COMPANY HAS CURTLY REFUSED FOR REDRESSAL ON THE PRETEXT THAT THEY ARE NOT RESPONSIBLE, AS CELLS WERE NOT MANUFACTURED IN INDIA.

PLEASE HELP SINCE THE CELLS WERE PURCHASED IN INDIA ONLY WITH SOME ELECTRICAL GADGET'S REMOTE CONTROL.

VINOD TRIVEDI

i bought a samsung monte phone and it does not catch network of any company sim i went to haba telecare faridkot punjab (samsung service centre) and they said we will have to replace mother board and asked me to wait for few days till they recieve it . now even after 16 days they donot have board what should i do they even donot pick up phone [protected] my phone is lying dead what is the use of warranty when it is expired just like this samsung is the worst company
please solve my problem

Purchsed Samsung LED 40' 5003 TV from TATA Chroma. The technician attending the installation request got the Installation Performa signed before installation and after that installation of tge TV was not done in a proper manner. Dspite reqpeated complaints, no action have been taken.

MAS.Warrier
Mobile : [protected]

1. I purchased one Samsung smart TV LED series 5 model UA32D5900VR version No HQ01 serial No-20573ZNBA00757X from Samsung Dealer Chellamani & co, 3 North car street, Chidambaram on 25.10.2011. The TV was installed on 31.10.2011.
2. On 09.11.2011 I noticed white patch on the left side of the screen. Since this persisted I informed the dealer who came, saw and informed the engineer of Samsung.
3. On 23.11.2011 a lady from Samsung contacted me to find out the work is completed and when I said it was not completed she assured that it will be attended within two days.
4. In the mean time I noticed white patches appearing on the right side and centre of screen after 30 to 40 minutes o[censored]sing the TV.
5. I was told the problem lies with panel and it has to be changed. They informed me that they can only demand for panel in the first week of December and complete the job by 10.12.2011.
6. The complaint number is [protected] date 28.112011 and earlier.
7. Yesterday I found TV remote functioning erratically. It requires too much pressure on button to start. I got scared and discussed the problem on mobile with qualified teacher of the branch. They told me that a proper quality check might not have been done properly.
8. I am saddened after spending so much of money that I got an inferior product. In fact I was expecting my power point slides can be used with pen drive but that is not possible.
9. Your engineer has not visited so far.
10. I request you sir, to please send this set for a thorough check to your factory research wing.
11. I also request you to provide me with a new set.
12. I am not able to get the E-mail address of Samsung Customer care or Complaints.

Thanking you

i brought the samsung mobile GTS3850 on 2nd July 2011 and since i m trying to set the mobile tracker ,,phone lock etc but it asking phone password ,,which i have not set . if i m trying to format the phone it is still asking the phone password .. can u kindly help me that without setting any password ,,hw ,itself , phone can save any password..

Sir,
I have purchased a samsung washing machine (WT 7800) on 13/10/2005 (Seriel No - 226zcya00701). My safety cover and inner lid broken and I have booked to the nearest service centre at Keonjhar, Odisha before 25 days. Till date neither they replace the same nor givving suitable reply for replace. Please help me. If replacing will not possible then let me inform I will purchase a new one.

With regards

MANOJ KUMAR PRUSTY
KARANJIA (WARD NO-2)
KARANJIA
MAYURBHANJ
ODISHA - 757037
MOB - [protected]
PHONE[protected]
e-mail - [protected]@yahoo.com

samsung/ Refrigerator model: RT32YBMSI/XTL S.NO. 04554ZASA0000SA
Name of purchaser: Mrs. Archana Khandelwal, B-410, Om Enclave, IPIA, Anantpura, Kota-324005
email. id shiv.k.[protected]@gmail.com
mobile no. [protected], [protected]
Tel no. [protected]
date of purchase 02/04/2010

complaint to Global services, Samsung Authorised service centre, kota about 4-months back not attented. The person misbehaved with me and asked for illegal money .

Complaint of Poor service
I purchase a new Samsung champ from P.K. Electronics Pul sudhar, New Akalgarh Basti A.D. Halwara. of Rs.3600 on[protected]. Next day the phone is stop working. And remain in dead condition. I discuss this problem with the retailer but he refused to do something and advised me to go service centre.
But according to the rule. If there is any problem occurred in newly purchased branded phone within a week then the company replace the phone to retailer. Then why should customer suffer.
Today all the retailers are just making their own profit. Instead they like to give customers harassment. They don't care about how valuable is the time of other person.
It is directly effects the image of the company in the mind of customer. The customer just only feel that the manufacturing company is poor.
So it is the duty of the seniors of company to do some strict action in these type of cases.
Regards,
Customer
U.P RAO
[protected] available after 2:30pm
Manager Electrical Dept.
AIR FORCE STATION HALWARA.

Dear Sir,

myself kishor kumar . I am the user of Samsung star duos B7722. I have some problem with my
handset and service centre (4 time given to service) is also disable to rectified that problem.

Sir please considers my set problem and solves it as soon as possible.

Purchased in Oct 2009, Samsung AC for 28500 and same is not working due to leakage in condensor which is a part of compressor. It is surprising that warranty is for 1 year but for compressor it is 5 years. Now because of leakage in condensor in less than 2 years, compressor is also not working. More over, due to leakage in condensor, gas has also evaporated with no fault on my side.
I registered online complaint ( no [protected]) and also contacted shop in panvel from where purchased and also service centre and both are denying to repair it free of cost and are asking 5500 for repair and gas filling. Both shop and service centre are not showing any interest and care. Even i complained to senior person in Samsung but he is also asking to get it repaired with some discount of 20% and asking to pay around 4500.
Even I asked them to take back Ac and pay me as per policy and service sentre agreed also confirming that company will deduct 22% and refund balance and they will come with cheque and take back AC. But after 10 days they refused and said that company cannot refund and only it will be repaired at cost mentioned.

Pl help I am n=in Mumbai and facing lot of difficulty since last 3 months.
Mukesh C Jain
Mobile [protected]
mukesh.c.[protected]@adityabirla.com

Sir i bought the new samsung S5610 mobile handset 1 mnth before...after i started using it i found that in the text messeg here is an option called emoticon..when i am clicking to that the emoticons(face) are not showing..only the list of specific symbols are visible which creates the emoticons..i complained regarding this matter to samsung they told that this phone doesnt support the faces..but when i am going to the option edit image there after going to emoticon option i can see the faces...Thus i need ur suggestion regarding this matter...an early action will make me happy..m waiting for ur reply

I James Lobo Given my mobile at Samsung Service Center Shop No .5,Vishal App., Bld.No,-129 Near icici bank pant nagar Ghatkopar (E) For Repair on 05/12/2011 and they told that it will given on 08/12/2011 but when ever i call they tell me u will get in afternoon or evening even today i call to sunil no [protected] he told me the same that i will get today afternoon My mobile Serial No is RVBB485972X ([protected]) Model Name is GT-I9003 i had purchase on 05/06/2011 So please do look after

Dear Sir
I have taken mono laser printer of 1640 series from

Mr. Satish Holkar,
Nirmala Computers,
Tandulwadi Chowk,
Burud Galli,
Baramati (pune)

[protected]

on Date 12th Nov 2009 with SIN- 1476BACS800467B of cost rupees 5500/-.

The printer was not working properly nearly 1and 1/2 month before and then
I have given it to Mr. Satish Holkar, Nirmala Computer, for repairing purpose. But after nearly
same period of 1and 1/2 month, he has given me this printer by saying
" The printer needs Toner for after every 2 and 3 refilling which is of cost of 3500/- rupees"
In between, I have called nearly 15 to 20 times to this person to have printer.
Now, I have printer but not having the toner replaced as per his opinion.

I request you to give me the feedback of this as early as possible.

Your costomer

Dinesh B. Hanchate
B-2/10, vidyanagari,
Baramati 413133
[protected]
[protected]
[protected]o)








DIGITAL CONSORTIUN support.[protected]@samsung.com
C.T.S.NO.[protected],BALCHANDRA VILLA S.NO.267,

LAXMI NAGAR PIMPRI,

MAHARASHTRA 30308282


4 ELEGANT support.[protected]@samsung.com
ABC BUILDING,

AKUROI STATION PIMPRI-CHINCHWAD,

MAHARASHTRA

30308282





Specular Services

support.[protected]@samsung.com
24,Amar Enclave , Pune-Solapur Road ,

Wanowari, Pune-40 PUNE,

MAHARASHTRA

56235476,56235477,[protected]







Reply

Forward

SUPPORT INDIA support.[protected]@samsung.com

11/30/10

to me

Dear Mr.Hanchate,





Thank you for becoming a patron of Samsung product.



I sincerely regret the inconvenience caused to you. I have forwarded your complaint regarding your printer to our department concerned. The relevant person will get in touch with you shortly.



I appreciate your patience and request you to bear with us till then.



For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or [protected]toll free).



Thanking and assuring you for best services always.





Vinita Jangid

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.