State Bank of India [SBI] Complaints & Reviews

DEAR SIR/MADAM
I WOULD LIKE TO INFORM YOU THAT I AM HAVING A PPF A/C AT SBI DHANPURI (4617) WITH A/C NO-[protected],I HAVE ALREADY APPLIED FOR TRANSFER OF PPF A/C IN WAIDHAN (3848) ON DECEMBER 2010.AS PER SBI DHANPURI THEY DESPATCH THE DEMAND DRAFT OF AMOUNT INR 66664/-BY REGISTERED POST HAVING CONSIGNMENT NO RLAD-A1220 TO WAIDHAN ON 9/12/2010 BUT TILL IT WAS NOT RECEIVED BY SBI WAIDHAN.
I DONT UNDERSTAND WHAI CAN I DO BECAUSE IT IS THE INTERNAL MATTER OF BANK BUT THE PROBLEM IS FOR ACCOUNT HOLDER,
PLEASE SUGGEST ME WHAT CAN I DO?

THANKS

PRANAY MUKHERJEE
MAIL ID:[protected]@rediffmail.com

Sub: Fraud and Misuse of ATM/Debit Card no:[protected] of
The account number [protected].SBI branch Sansad Marg, Delhi


Dear Sir,

On the 3rd of April 2011, while shopping at Food Bazaar outlet at Shipra Mall Ghaziabad, Uttar Pradesh; I found my debit was declining while making payment. On checking my account immediately through net banking I discovered that my entire balance of Rs.67270 has been withdrawn in the form of
a) Cash Withdrawal of Rs.40,000 from State bank of dated 1st of April 2011 and
b) Purchases of 2 mobile phone through 2 different stores worth Rs.27, 270 dated 1st of April 2011.

All the transaction/ purchases have happened at Noida Sec- 18, U.P.

During this time I made a complaint at SBI.Co.in on the 3rd April 2011 and the ticket number is 662200.

The most important point to be noted here is that my ATM/Debit card was very much with me on the 1st of April 2011

On the 4th of April 2011, I visited my branch of SBI at Sansad Marg, New Delhi. On explaining the entire detail and blocking my ATM pin number; the following details were given to me for follow up:-

A) Cash withdrawal at SBBJ branch Noida - Transaction time 16.04 hrs to16.07 hrs at the ATM number S10A[protected] with 4 transactions ID ( 8194,8195,8196 and 8198)
B) Swipe at 2 mobile stores:-
1. The Mobile store Limited, swipe at 17.06 hrs
2. Spice retail Limited ,swipe at 17.19 hrs

Immediately I reached the given stores with the help of Noida Sector -18 police constable Mr.Rai and accompanied by a friend of mine Mr.Vinit Alok.
.
The following details given below were my findings:-

1. The Mobile store Limited - a Nokia C7 was purchased worth Rs.17, 200/- by a lady called Shweta Sood.Mobile number-[protected]. The Invoice No: 12821/2506079. She had also attached a Driving License copy as an Identity proof. This purchase as per the transaction slip happened at 16:05:39.
2. Spice retail Limited – a Nokia E5-00 C.Black was purchased worth Rs.10.070/- by the same lady Shweta Sood. The invoice no:[protected].Here she did not submit her ID proof but had written the Same Driving License number as ID proof. This purchase as per the transaction slip happened at 16:19:27 hrs.

Both details attached for your reference.

After both these stores 3 o[censored]s went to the SBBJ branch and met the branch manager who obliged to show us the CCTV footage of the ATM as per the details I had given to me by SBI.
As per the footage a man entered the ATM at 16:07. There were 2 ATMs. The Man first used ATM 2, which did not work. Then he used the ATM 1 detail of which was given by SBI. But to my surprise the man had covered his face with a handkerchief and was wearing Black sunglasses and was found talking on his Bluetooth.
Therefore we could not find the Identity of this man. (Request you to please ask for footage from SBBJ Noida, Sec -18)


Few points to prove that the card was not stolen but was cloned. Not one card but 2 cards were made:

1. On the 1st of April 2011 I was at a store of mine called Food Bazaar at V3S Mall doing an audit with my store member called Meena Soraya ( [protected]).This can be confirmed by the entire staff present on that day at the store and also through CCTV attached at the store.
2. As per my account statement ( attached ) and Retail store transactions ( attached ) and the CCTV footage at SBBJ.( Video copy can only be got by Police or RBI for reference).The following can be understood:

A) The first transaction happened at Mobile Store Limited by Shweta Sood at 16:05:39.for an amount of Rs.17, 200/-
B) The masked man entered the ATM at 16:07 and withdrew Rs.40, 000/- which was the maximum limit.
C) The man spend 10 mins at the ATM and was seen speaking to someone on the Bluetooth.
D) The girl Shweta Sood made the rest of the balance amount of Rs.10, 000/- at Spice Retail Limited at 16:19:27 hrs.
With above point it seems, it may be a case of cloning, because different transaction happened at the same time.

In spite of this, I was enrolled with Mobile alerts also, which I have not received for all these fraud transactions.

I followed up with SBI with these details and a letter of complaint. But no one entertained. I met the AGM too but he said that maximum the bank would do is block the ATM pin number but I need to call up customer care to block card and ask for a new one.

On understanding the above points my concerns increased and I was perturbed by the thought that if the retailers and SBBJ wanted my month’s salary could have been saved.

1. By the 2 Retail stores, if they had compiled to proper signature and Identification processes, instead swayed away by only sales.
2. By SBBJ branch, if the guard had stopped the masked man, he could not have entered the ATM and even if the Man had entered the ATM without his mask we could have identified him.
3. No Mobile alerts of these transactions.

If these RBI norms would have been followed by the concerned my money would have been saved and I would not have been going through this mental and physical pain and strain.

With due respect, I just request you to please intervene actively being an apex body for hearing and resolving consumer complaints. I request for cash back from all the above private institutions through the Bank and also cash back from SBBJ.
I have lost all the money for no fault of mine and being the custodian of my hard earned money I request you to please act on this case with priority.

I would request you to please return my lost money. I would be very grateful to you if this could be done at the earliest, considering I am a salaried employee.

I can submit all proofs of both the mobile stores. Not able to attach in this form.

Thanking you

Yours truly,


Name – Avirup Chandra
Mobile- [protected]
Address- E-209, Gaur Green Avenue,
Abhay Khand 2,
Indirapuram,
Ghaziabad -201010.

I have a PPF account with SBI, N S ROAD, KOLKATA branch. a/c no. [protected]. I need a duplicate pass book as the original one was misplaced. The bank refused to issue the duplicate and asked me to lodge a police complain and come with the FIR NO after 15th of May. When I requested to receive my application and give the reference of rule in writing if FIR are necessary for duplicate pass book and reason for calling me after ides of May, they made a great fuss, though finally accepted the letter but could not give me any reference of applicable rule. However, they advised me to make a false complain with police of having pickpocketing or so, to which I denied. Some of the junior staff started making derogatory remarks and I left the branch in fury. Here it will not be incongruous to mention that the same case with my wife,s account with UCO main branch, Kolkata was handelled nicely and the processed the application immidiately after charging 100 rupees for lost passbook and 50 rs for as service charge.
My e mail id is [protected]@rediffmail.com, My mobile no is[protected], My name is LOKESH KUMAR JAIN and the account was openned in the name of minor daughter ANUSHIKHA BENAZEER.

Dear Sir,

This is in regards to my SBI account number [protected] where I have deposited a cheque of Rs 32,020 dated on 28.3.2011 (Chq no:- 971150 drawn on the favour of State Bank of India,Durgapur) and still the cheque has not been cleared.

It has been found that due to some negligence and carelessness of one of your employee "Bidhan" Service Manager the cheque has been returned back stating it be a outstation cheque.The SBI South Sinthee,Kolkata branch has already charged me Rs 100 for outstation cheque and still the cheque has not been cleared from the bank after 20 days.

I have visited the bank almost 10 times in these 20 days as I am hugely suffering from lack of funds.
I want you to take some immediate action on this and do the needful asap.

Regards
Samarendra Sinhamahapatra
SBI A/C [protected]
Mob [protected]/[protected]

I made redemption on folios 10218699 and 10219502 on 11-Apr-2011.

Received successful redemption mail and account statement for the same on 12-Apr-2011. Till now i didn't receive money from the mutual fund. Spoke with SBI MF customer care. I didn't get proper answer

I urge the concerned department to kindly lookinto the issue. Would like to share the account statement and mail i received whenever needed. Please let me know if anything else is required from my side.
Thnks

Dear Sir,
Yesterday i.e, 15/04/2011 I bought a Nike shoe with SBI ATM Debit Card from Winner Sports Pvt. Ltd. Guwahati paying Rs.4849/- and a Jeans pant from Dreamland, Ganeshguri paying Rs.1000/-. The total should be Rs. Rs.5849/- but from my account Rs.(4849X2)+(1000X2)=Rs.11698/- have been deducted. Now, I am feeling very sad losing my hard earned money for no fault of mine. I will be highly benefited if you kindly help in getting back my money.
Thanking you,
Simanta Sarma.
SBI Savings A/C No. [protected]
Card No.[protected]
SBI Branch : Gauhati Medical College

Hi sir/madam

My name is Vanlalhriatkimi pachuau i have an account with SBI in saket branch Delhi.I wanted to break my FD due to financial emergency.I went to the branch was inform very rudely that there is lean hold from credit card dept. First of all no credit was delivered to me so its been a year so i ask them to cancel long time back.
When i told the account manager all of these. he literally shout at me and said that he doesnt care.I was clueless as to what to do.I called the call centre told me that my credit card is inactive.so i went again to the branch. the same account manager shout and yelled at me again.some other staff told me to get a lean letter from credit card dept. i again call the callcenter. got through after trying for almost whole day. the agent told will take 10 days its almost a month now i havent recieve. Everytime i called they would say will take 2 to 3 days.Finally i spoke to supervisor name Rahul he said that he can send email to the branch.I leterally begged him to do that as i am diehard need of money. Went to the branch.They inform no email is recieved from credit card dep and they cant give me my money.I am so fed up to call the call centre and listen to their bunch of lies. I am clueless what to do as nobody is doing their job.I want to take my money and close my account and will never recommend anybody. its my money but they dont want to give me back. please help me and take severe action to this matter there many customers who are treated badly.Please remind them they get their salaries because o[censored]s and train them to do customer service with honesty Or else people who wants to help their customers.Worst treatment ever.

thanks

From the day...,SBI has launched a new debit card interface for customers,,,,to transact through debit cards,,,i m unable to transact..!! I own a SBI debit card(maestro)...& it was quite functional earlier...!! now a days..,it gives a notice....i.e.;"AUTHENTIFICATION FAILED"..!!

the expiry date of atm cum debit card is not mentioned on the card. only valid date is given. i have to make online payment through PayPal and it is asking for the expiry date of card....

I have done transaction of Rs25000/- using SBI ATM card from other bank. As i have done from other bank maximum amount i was able to transact was Rs10000/- . So twice i did that and collected the cash, but it is showing me another Rs10000/- transaction in mini statement but there was no such transaction and amount is also debitted from my account. Account No. is [protected]. Mini statement is clearly stating the location beside each transaction. But for this particular transaction it is simply blank. I request SBI bank to look into the details and credit the Rs10000/- into my account which has been debitted as soon as possible.

Sir/madam,

I am R.Samuel Rajan with credit card No.[protected]. The card has expired in 1/11. I have not received an renewed credit card. I am receiving statement regularly and making payments. I request you to kindly do the need full. This will help me to register online.

Thanking you,
R.SAMUEL RAJAN, 8/5B, 3RD STREET, LATHIF COLONY, ZAMIN PALLAVARAM, CHENNEI-600 043.
email:[protected]@yahoo.com
phone:[protected] / [protected]

SIR, I HAVE LOST MY SBI CREDIT CARD NO [protected] AC NO. [protected] ON 9TH INSTANT AT SHIRDI SAI TEMPLE, SHIRDI.

IN THIS CONNECTION, I HAVE TO ADVISE THAT NO DEBIT BAL. IN MY ACCOUNT AS ON DATE. PLZ . BLOCK THE CARD TO AVOID ANY MISUSE OF IT.
THANX

A K GUPTA , D-88 RAMGANGA VIHAR-II OPP. PANTHER GYM, MORADABAD-244001
MOB. NO. [protected] LAND LINE[protected]
E-mail ashokavita.[protected]@gmail.com

my card has been blocked for the last eight months,I have paid the dues in the given time frame and also some interest that was applicable.as per the records I still have odd 350 INR due which I was not aware of ,tried to contact the babk for the same but it always goes to the call center and they themselves dont know whom to contact further.
i am an NRE and need to use the credit card abroad on a regular basis,Pls do the needful of sending me the account details to my residence and also send a representative to collect the cheque.
Kindly activate my credit card.

Hi,

I hold a savings account with SBI ITPL Campus Branch, Bangalore, and today morning (13th April 2011) I notice that they have used Auto Sweep and debited Rs.50,000 from my Savings account on 12th April 2011 without my knowledge and permission.
I need this money and SBI has no authority whatsoever to touch my money without my persmission.
Please let me know what is the procedure, and i need this money to be transferred back into my savings account at the earliest. This is causing a real headache, as no one picks up the phone at any of their offices.

Clarice
[protected]

Not yet received SBI railway card.

Dear Sir/Madam,

I have applied for SBI Railway card.

My application no: C[protected]

I have submit to your customer care excetive on dt 19.02.2011 but today is not your site details for any query.
So, any query for details in my email address: [protected]@yahoo.com

Recently I was trying to add a beneficiary to my SBI internet banking a/c, I came to know that SBI has introduced a new rule which for me sounded like a completely illogical idea. This rule says that the beneficiary's a/c will be activated after 16 hrs, once the approval is done. Now The point that I am not able to understand is why will a person wait for 16 hrs for an a/c to get activated and then start transfering the money, instead he/she can visit the branch and transfer the funds. Now a days banks are trying to provide thier customers with the fast and better facilities and in such a competative environment I really don't understand why SBI want to slow down a process that too in internet banking. If anyone from SBI is reading this please try to understand that with this new rule you people are not gaining any profits, instead you people are annoying your customers by troubling them b introducing such non-sense rules.

Respected Sir,

I am having SBI Saving Account in your Branch vide A/C No [protected]. Sir, I went to the ATM of ICICI Bank, Prashant Vihar, Pritampura Dehli to withdraw an amount of Rs.2000/- on 09.04.2011 at about 15.00 hrs. After processing of ATM options with my ATM Card I had choose the withdrawal option and amount mentioned Rs.2000/- after one minute, Cash has not came out and the print slip came out as Transaction Declined, unable to process. Then I again tried to withdraw the amount of Rs.1000/- and successfully withdrawn. After withdrawn the amount I checked by saving bank account balance and I shocked that Rs. 2000/- which had not received at ATM was also debit in my saving bank account. Hence, I request to your kind honour that please enquire in the matter and credit the amount of Rs.2000/- which was not received by me at ATM.

ATM ID of ICICI Bank is - S1CN2653


Account Information
11-Apr-2011 [12:20 PM IST]
Account Details
Account Number [protected]
Description SBCHQ-GEN-PUB-IND-NONRURAL-INR
Name Mr. ASHIS NATH
Balance
Uncleared balance 0.00
MOD Balance 0.00
Currency INR


Last 10 Transactions
Date (Value Date) Narration Ref. No. Debit Credit
09-Apr[protected]Apr-2011) ATM WDL
ATM 8881 ICICI BANK DELHI DE IN 1,000.00
09-Apr[protected]Apr-2011) ATM WDL
ATM 8879 ICICI BANK DELHI DE IN 2,000.00
06-Apr[protected]Apr-2011) TO CLEARING
PNB ASHIS NATH
61633 1,000.00
01-Apr[protected]Apr-2011) ATM WDL
ATM 07805 KARANPUR DEHRADUN IN 3,000.00
Thanks Regards

ASHIS NATH

email - martial.[protected]@yahoo.com
facebook - martial.[protected]@yahoo.com
Skype - martial.ashis
Youtube - martialashis
Cell No. - [protected]

Just I would like To request Execuitive of SBI Delhi to Vist SBI Brach Nand Nagri,
As a ordenery custemer & meet the staff & branch Manager For any Short Of Probelm, Then You will Come To Know How Painfull is Having A/c. in This Brach.

Any How, My Problem Is that my SB A/c.no.[protected] .my Transaction password Blocked in january 2011, since then i have visted many times & made request in aplication to Branch Mnager As wel as the Internet Banking Officer.
but i hvnt got my transaction pass release or re issue till date,
in few days i will going to closed my a/c. from this Branch. but any athority of sbi can do some thing for this branch,then it will help yhe many a/c holder of this branch in future .... thanking you.......

Dear Sir,

Would like to bring ur notice that i have Opted personal loan fm SBI (Goregaon branch) in May - 2004 for the tenure of 48 months and have issued PDC and same has been debited to my account as well and i thought that everything has been cleared and sorted out.

In 2010 when i have applied for home loan i came to know that my name has been updated in CIBIL by SBI for not clearing the dues, I got a shock of my life (because i have never received any letter or call from bank)then also i have visited the branch and cleared my all the dues and taken a letter fm bank.

Now i have applied for loan then again came to know that my name is still appearing in CIBIL report.

SBI is one of the largest bank in India is having such kind o[censored]nprofessional & unethical working culture approach and harrasing their customer.

I may be small customer for SBI but my experience with Bank is horrible and not going to deal in future with bank nor going to recommend.

MY SBI CAR LOAN BEARS NO.[protected] from Main Branch ,Bellary , in March 2010. The rate committed as per paper advt was 8% in 1st year , 9% in 2nd year , 9% in 3rd year . In 2nd year they have unilaterally raised interest rate to 10% giving an SMS, which , the field officer suggested to ignore. But since the system shows rate as 10% , I cannot ignore it. I am aggrieved to get a letter dated Feb 2011 in end March 2011 , asking me to submit a no of documents that I had already submitted.