| Address: East Delhi, Delhi |
Below mentioned are the issues that had not made me lose a lot of money, but had harassed and teased me to my association with a bank which has no regards for good service and its customers.
I was pursued by the marketing team for getting a new Credit Card, though I declined the offer numerous times. But, they starting offering me some lucrative and good offers added recently on the card, above all I was offered 2 important things:
1. Welcome voucher for Rs.500 of store of my choice b/w Reebok,Adidas etc. (I was told the names same way) when I told them I don't want the Vimal voucher they initially offered me.
2. I was told that everytime I will make a utility bill payment of Rs.1000 or more I'll be getting 2 PVR tickets.
Now, that was all on call during marketting. But, during a welcome call from an SBI executive, I was declined any of this.
Concern here is, a reputed banking institution is playing cheap marketing gimmicks just to get an edge in market. I deeply regret the day I said yes for the card because of all the problems that have occurred all this while.
I had raised a complaint for this matter with the reff no.[protected]. on 14-Apr-2011, But surprisingly when there was no response from the bank for 13 days, despite the fact i repeatedly sent mails/reminders to the bank complaint and feedback mail ID's 'feedback.[protected]@ge.com' and 'services.[protected]@ge.com' with email Reference No. 'CaseID=[protected]', the customer care exec told me that the complaint request was closed, reasoning this as a marketing department fault and not the Bank. What i want to ask here is are these two separate entities and are bigger than SBI as a whole?
I again registered the complaint regarding same issue with complaint no.[protected].
Please look into the issue, I'll be glad to get what I was offered else I would request the Bank to return my Money (rs.551) I paid as joining amount and surrender teh card.
Thanks,
Mayank Bhutani
[protected]
IBM India Pvt Ltd.
DLF Silokhera, Sec - 30,
Gurgaon , HR - 122001
Desk:[protected]
Aug 13, 2020
Complaint marked as Resolved
I think my reply useful for you. If not, please ask me through email. [protected]@yahoo.com
Regards
meetsrinivas116