State Bank of India [SBI] Complaints & Reviews

sir, on 10th of march 2011 i deposited cheque of the kalupur commercial cooperative bank vadodara branch worth rs. 1580. the cheque no is 130470. in the month of april when i collected the bank statement i noticed that the cheque has not been credited to my account nor it has been bounced. i told this to the assistant manager and branch manager on 5th of april2011. but no response. still they are saying we are trying to look at it. the cheque has been sent to clearing house but from there it has been misplaced or lost by them. so please sir solve my problem. sir my name is dilip chhatlani and my account is Nisha enterprise and account no. is [protected]. my account is in sbi warashia branch code of branch is 09161 city vadodara my mobile no is [protected]

Respected Sir,

Subject: - Not responding regarding ATM & check book kit

With due to respect I would like to mention that I am afzal ali my SBI A/c number is [protected] at SAS nagar mohali Punjab.

Presently I am posted in jaipur of my organization which before I had working in mohali Punjab. My account has been transfer in malviya nagar jaipur of SBI branch (branch code is 6912) and ATM & checkbook kit is already dispatch of this branch. But many time visit of SBI office and meet with Verma sir, he is told to me you can contact to M L Vairva. Mr.ML Vairva said that your KIT is providing before submitted the rajasthan local proof POA (proof of address). I am resident of Punjab & presently I am working for private organization in jaipur, then how is possible because I submitted local proof of rajasthan.

So I have requested to you please look at this matter and support him, I would be very thankful to you.

The Bank service of SBI Sec-63 Noida , UP is pathetic. They talk very rudely. Almost all the time absent from the seat including Manager. I went to bank at 3:20PM and they were gossiping instead of working. They told me that it is their lunch hour. How pathetic it is that bank closing time is 4:00PM and till 3:40PM they were given me Lunch execuse. When I tried to protest them by saying that this is not the Lunch timing then they told very rudely. It happens most of the time when I visit the bank. Please take immediate action

salary a/c holder of branch code:12460. bearing a/c no.[protected]. unable to ope e-stdr(FD) through net, always getting message on screen "UNABLE TO SET THE MODE OF OPERATION FOR YOUR TERM DEPOSIT A/C." but i have already opened two F/D through net thereafter i am failing every time. please help give me solve at your earliest.
Atanu Chakraborty
...

Misbehave from employee named RAJ MAHAJAN
Respected Sir/Madam,

I am MANGAL SINGH (chirimiri,korea). I want to complain against SBI Bank Employee Named RAJ MAHAJAN (employed in Chirimiri branch). I visited this branch for taking knowledge ofr reissuing of ATM card,he behaved in such a rude manner and answerd me using slangs.This is not the first time he is doing like that there are so many complaints against him by difffrent customers(including poor people,media person,even politician also).This Bank is one of the very reputed Bank in India,on which we trust upon but No customer will tolerate this kind of behaviour in today's scenario. Please take proper action against these kind of employees.Thanks & Regards,

MANGAL SINGH,
HALDIBADI, .
Chirimiri (Dist- Korea)C.G.

I applied for internet banking account. I got ID and Password on same day from bank. they said that account wll be not activated within still i am waiting for it.
whenever i try to login on onlinesbi.com it says invalid username and password. i ask about to my bank they said "thr is problem on site" . then why it not specify on web site...so please help me sir.

Thanks & Regards

LAL JI SONI

E-Mail :- [protected]@gmail.com

Re- Refund of less payment of pension
I am getting my pension through state Bank of India, Inder Puri Delhi-110012. As a result of the revision of pension as per approval of the 6th pay commission, my basic pension was fixed at Rs.23956. Upton December 2009 there was no problem and my payment of revised pension and its arrears were in order.
However due to some confusion created due to a letter from IARI letter no.IARI/ICAR/Pen Auth/2038/02-03/4530/3 dated 13th November 2009, my pension was to be fixed at Rs.23700 PM+DA less CVP. But, this letter was written by mistake and was withdrawn by a corrigendum letter no IARI/ICAR/2038/02-03 dated 25 th November 2009. The last letter clearly says that my pension should be fixed at Rs23956/+DA admissible less cvp with effect from 1-1-2006. (copy of letters are enclosed in appendix III, andI V for reference )
Due to some reasons best known to the State Bank I have been paid less pension and / or deductions have been made from my pension and details of amount due and drawn for the period of January 2010 to February 2011 are shown in Appendix I. Deductions made in the following months are given below.
Month Pension Due (Rs) Pension Paid (Rs) Less Amount Paid (Rs)
January 2010 28101 27776 325
March 2010 28101 21002 7100
April 2010 28101 21117 6984
October 2010 8865
February 2011 30497 21632l 8865
Total 114800 100392 14408
Arrears Rs 14408


Therefore, I request that an amount of Rs 14408/ ( Rs Fourteen Thousand four Hundred eight) be refunded to me at an early date. I have written letters to State Bank of Indis Inder Puri New Delhi on 16th February 2010,5 April 2010,July 2010, 13 September 2010, 5 October 2010,8 December 2010and 9 February 2011.However there is no positive response in the matter.I request you to intervene in the matter so that I can get my dues at an early date.
Thanking you
Yours Faith fully

Rama Kant Pandey
SB a/c [protected]
PPO No-2038/02-03

Dear Sir ,
I am Kiran P.Bagul, working in LIC Of India . I had SBI card no.[protected] till Oct 2003. I had paid Rs. 23760 /- in instalment in the year[protected] against o/s amount of Rs. 20000 /- of SBI credit card as per oral discussion with SBI personal Rupal Madam in 2003 . I think that time that now matter is closed and I never used above credit card since Oct 2003. But settelment letter was destroyed in July 2005 heavy rain flood.
Now SBI credit card are regularly sending overdue statement for Rs. 90000 to 95000 everymonth and tortuched my old father and mother to pay above amount immedietly.
Please advice me in this matter.


Kiran P.Bagul
Mob no.[protected]
email- [protected]@yahoo.co.in

the security guard misbehaved with me. being a customer of sbi ,friends colony,new delhi action may pl. be taken against the security guard of the said bank

Sir,

I had been planning to write this letter since a very long time, thought the issues will get resolved within a period of time. But I am a really disappointed SBI account holder, thanks to your staff and excellent customer service. Before you go any further I would like to have this letter read by someone who is well versed with English and is able to understand where I am coming from.

Issue 1 - ATM.
I am an account holder in SBI, Kanjur Marg (East) Branch. There is an ATM machine in this particular branch and first time in my life I am really confused what an ATM means. What I had understood from my previous experiences with my other banks is that you can withdraw money 24/7 and the branch bank has some working hours. But in this particular Branch of SBI bank, the bank is available for a longer time then the ATM. I even once asked the security guard if there was working hours for the ATM and the security guy didn’t understand what I meant and replied back “ Sir ATM remains open 24/7”
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Now there are two machines in this ATM. One of which is not working like for the last 3 or 4 months. A white sheet has been put on the machine, the same way a white cloth is put on a dead body. I hope you guys might have collected money by this time to burry this machine in some graveyard. If not then you can at least put in a Donation box where you might get some money which will at least help you burry this machine. Now since the ATM remains closed most of the time and the security guard has no work but chatting or sleeping, at least he will have the responsibility to guard the Donation box.
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Now a few days back when I was trying to remove money from the machine which is alive (working), I tried to do a transaction for 8000.00 Indian rupees, the machine was unable to do the transaction, and it gave an error that I need to enter the amount in the multiples of 100. Tried again same error, tried again same error. I really started thinking hard about the entire Math that I learned in my school days was it wrong or is it SBI coming up with some revolutionary ideas in math. This issue happened in a different ATM too when I tried in Hiranandani, Powai.
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Issue 2 - Staff and Customer Service.
I really appreciate SBI bank for recruiting some retarded people, to help them earn their livelihood. Because I am sure any other organization would have fired them by now, leave alone they would not be even hired in the first case. The security guy, (his last name Naik I don’t remember his first name) won’t be able to even run from the ATM till the bank gate, if some untoward things happen. Always with his shirt out, moreover looks like a person who is waiting for when the ATM machine stops working. I understand for a person who has to stand all day outside an ATM and protect it, but this guy has no work, why the hell he has to be rude. I am sure the money that gets deposited in the ATM machine is not borrowed by you from this security guy, because this is what the security guy makes us feel as if he is doing a favor by allowing us to withdraw money or even enter the ATM. The other day when I left the ATM after withdrawing some money and the other person was about to enter the ATM, the security guy yells out and says “do it fast, we need to deposit money in the ATM”. There is always a long queue in this ATM, the same way you see outside a ration shop when kerosene or supplies come in the ration card because even here the ATM opens in for a short span of time and since there are no ATM’s around.
If you remember the “multiples of 100” issue where I tried withdrawing 8000.00 Indian rupees and the ATM gave me a error for almost 3-4 times, I had to ask the person standing out next to call this security guy who was sitting in a chair a little far away chatting with someone and help me out. The guy came in and I said the ATM machine is giving me an error for which the security guy shouts and rudely says that I have already told the people standing outside in the queue that the maximum amount that can be put is 4000.00 for a single transaction, so if you check there was two transactions of 4000.00 few days back in my account. I am not sure if in the future I need to check with the security or the people standing in the queue what amount can I withdraw. Now this happened in the morning after I returned from my night shift tired and here after standing in this long queue, this is the service and response I get from the security. I remember now even the lady who was ahead of me had faced some issue and this security guy goes inside and then comes out and says proudly that she was trying to withdraw like 24000.00. is it allowed for the security guy to disclose what amount is been withdrawn by any customer.
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I wanted to complain about the above incident and thought instead of arguing with the security guy, I better go and complain to the staff inside the bank as I thought the people inside might have some brains or standard better then a security guy. So I walked inside, asked a staff if the security guy standing outside is their responsibility or is been outsourced. The guy asked me what happened I said I wanted to complain about the security guy and asked him whether he was the right person to talk to because I don’t like repeating myself as I was tired after my shift. I explained him the issue and he said we will take action in a very casual way. I asked him for his name, he gave me his last name as “Choubey”. I asked him for his first name but he refused to do so and asked me why I need his name, for which I replied I need to document whom I spoke to. The guy became outrageous and said you can go ahead and talk to the manger, for which I replied that was the reason I asked him in the first place if he was the right person to talk to. . The guy suddenly, since he was supported by a woman staff and you know how we are, demanded my name and started asking if I really had a SBI account and to show him my debit card. Then he tried to grab my hand and pull me towards the mangers cabin. I really tell you if you have a recovery agency you can recommend this guy’s name over there. When I spoke to the manger and again narrated the whole issue along with the incident that happened with the Mr. Choubey and asked the manger if the ATM is only for SBI account holders. At this point Mr. Choubey mellowed down and says that he just wanted to check if I had a different Bank ATM card because their ATM has a issue with other Bank ATM cards. I replied I wouldn’t have entered your bank premises if I did not have an Account with them. The manager said well he will look into the issue and have it resolved. Still the security guy reacts the same way with the people.
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Recently I added a beneficiary account to my SBI account online and it asked me to get in contact personally at my SBI branch to complete the process. Looking at the services provided I am not at all comfortable walking upto the branch and seeking help. I connected the SBI account to my other bank account as the beneficiary and it got processed and activated online no need to visit the bank branch in that case. Even when my wife deposits money in my account the staff says that they will only accept money in the multiples of 100 they would not accept 150 or 160, same like an ATM machine. Deposit only in “multiples of 100” and withdraw in “multiples of 100” only. Now you will decide what amount I withdraw and deposit in my account.
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So finally I thought I’ll make transactions online and check my balance over the phone. Now I called your IVR customer care to check my balance, it asks me to press “*” then select language option, then what you want to know about your account. Now after this it asks if I have a Telephonic PIN number, I press “1” which means yes and then instead of asking me to enter the pin it asks me to enter the complete debit card number. Now if I have to remember the 16 or 19 digit debit card number then why did I even created the telephonic pin. Now even after entering the Debit card number I got a reply that the entered number is invalid. It happened 3 or 4 time I got connected to an agent explained to him the issue about the IVR, he asks me so as I understand sir you want to create a telephonic Pin for yourself. Now before I could even explain this guy the call was dropped. I didn’t call again. I called again a few days back again the IVR same issue, I got through a agent named “Rahi” call dropped and then spoke to Ayesha, said want to register a complaint against my branch, she put me on hold and after coming back from hold says your complaint is registered and gave me the complaint number “OT[protected]”. I said I did not explain the issue so what did you enter in the complaint she said you wanted to complain about the branch that’s what she entered, I said I wanted to add in and once I started like after a minute or so the call was dropped. Excellent customer service. Even online if somebody forgets the profile password the phone banking agent says you would get a option where it says “ if you forgot password” which is nowhere to be seen online.
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You guys are very quick on deducting money if it is a fault from our side, but none of your faulty systems or services would be rectified. I had written an email for a issue when I had initially opened the account and there was a fee deducted from my account for applying for ECS for LIC policy. I have like four policies on ECS from SBI, two on like 7th or 8th of the month and the other two gets deducted like after 24th of every month. Now talking about this fee when the first two policies were applied for ECS there was no fee deducted from my account so I was under the assumption there are no fees and so I put two more policies for ECS and a fee of I think 100.00 was deducted from my account. The email I wrote specifically asked if there is a fee ….why you didn’t tell it when I applied for ECS,… and why was it not deducted the first time. I did not get a reply for like a few weeks then I replied stating I am still waiting for a response. Then finally I got a response saying that the fee was deducted as you had applied for an ECS.
This is why I have asked this letter to be read by someone who can understand English. I don’t want such response “fee was deducted as you had applied for an ECS.”, “as I understand sir you want to create a telephonic Pin for yourself”. Guys I know the fee was deducted for an ECS its mentioned online and in my statement , I already have a PIN number……….

Please do not respond in the same way as I have got in the past or else I might have to take some serious steps.

Regin Dhasan.

DEAR SIR/MADAM
I WOULD LIKE TO INFORM YOU THAT I AM HAVING A PPF A/C AT SBI DHANPURI (4617) WITH A/C NO-[protected],I HAVE ALREADY APPLIED FOR TRANSFER OF PPF A/C IN WAIDHAN (3848) ON DECEMBER 2010.AS PER SBI DHANPURI THEY DESPATCH THE DEMAND DRAFT OF AMOUNT INR 66664/-BY REGISTERED POST HAVING CONSIGNMENT NO RLAD-A1220 TO WAIDHAN ON 9/12/2010 BUT TILL IT WAS NOT RECEIVED BY SBI WAIDHAN.
I DONT UNDERSTAND WHAI CAN I DO BECAUSE IT IS THE INTERNAL MATTER OF BANK BUT THE PROBLEM IS FOR ACCOUNT HOLDER,
PLEASE SUGGEST ME WHAT CAN I DO?

THANKS

PRANAY MUKHERJEE
MAIL ID:[protected]@rediffmail.com

Sub: Fraud and Misuse of ATM/Debit Card no:[protected] of
The account number [protected].SBI branch Sansad Marg, Delhi


Dear Sir,

On the 3rd of April 2011, while shopping at Food Bazaar outlet at Shipra Mall Ghaziabad, Uttar Pradesh; I found my debit was declining while making payment. On checking my account immediately through net banking I discovered that my entire balance of Rs.67270 has been withdrawn in the form of
a) Cash Withdrawal of Rs.40,000 from State bank of dated 1st of April 2011 and
b) Purchases of 2 mobile phone through 2 different stores worth Rs.27, 270 dated 1st of April 2011.

All the transaction/ purchases have happened at Noida Sec- 18, U.P.

During this time I made a complaint at SBI.Co.in on the 3rd April 2011 and the ticket number is 662200.

The most important point to be noted here is that my ATM/Debit card was very much with me on the 1st of April 2011

On the 4th of April 2011, I visited my branch of SBI at Sansad Marg, New Delhi. On explaining the entire detail and blocking my ATM pin number; the following details were given to me for follow up:-

A) Cash withdrawal at SBBJ branch Noida - Transaction time 16.04 hrs to16.07 hrs at the ATM number S10A[protected] with 4 transactions ID ( 8194,8195,8196 and 8198)
B) Swipe at 2 mobile stores:-
1. The Mobile store Limited, swipe at 17.06 hrs
2. Spice retail Limited ,swipe at 17.19 hrs

Immediately I reached the given stores with the help of Noida Sector -18 police constable Mr.Rai and accompanied by a friend of mine Mr.Vinit Alok.
.
The following details given below were my findings:-

1. The Mobile store Limited - a Nokia C7 was purchased worth Rs.17, 200/- by a lady called Shweta Sood.Mobile number-[protected]. The Invoice No: 12821/2506079. She had also attached a Driving License copy as an Identity proof. This purchase as per the transaction slip happened at 16:05:39.
2. Spice retail Limited – a Nokia E5-00 C.Black was purchased worth Rs.10.070/- by the same lady Shweta Sood. The invoice no:[protected].Here she did not submit her ID proof but had written the Same Driving License number as ID proof. This purchase as per the transaction slip happened at 16:19:27 hrs.

Both details attached for your reference.

After both these stores 3 o[censored]s went to the SBBJ branch and met the branch manager who obliged to show us the CCTV footage of the ATM as per the details I had given to me by SBI.
As per the footage a man entered the ATM at 16:07. There were 2 ATMs. The Man first used ATM 2, which did not work. Then he used the ATM 1 detail of which was given by SBI. But to my surprise the man had covered his face with a handkerchief and was wearing Black sunglasses and was found talking on his Bluetooth.
Therefore we could not find the Identity of this man. (Request you to please ask for footage from SBBJ Noida, Sec -18)


Few points to prove that the card was not stolen but was cloned. Not one card but 2 cards were made:

1. On the 1st of April 2011 I was at a store of mine called Food Bazaar at V3S Mall doing an audit with my store member called Meena Soraya ( [protected]).This can be confirmed by the entire staff present on that day at the store and also through CCTV attached at the store.
2. As per my account statement ( attached ) and Retail store transactions ( attached ) and the CCTV footage at SBBJ.( Video copy can only be got by Police or RBI for reference).The following can be understood:

A) The first transaction happened at Mobile Store Limited by Shweta Sood at 16:05:39.for an amount of Rs.17, 200/-
B) The masked man entered the ATM at 16:07 and withdrew Rs.40, 000/- which was the maximum limit.
C) The man spend 10 mins at the ATM and was seen speaking to someone on the Bluetooth.
D) The girl Shweta Sood made the rest of the balance amount of Rs.10, 000/- at Spice Retail Limited at 16:19:27 hrs.
With above point it seems, it may be a case of cloning, because different transaction happened at the same time.

In spite of this, I was enrolled with Mobile alerts also, which I have not received for all these fraud transactions.

I followed up with SBI with these details and a letter of complaint. But no one entertained. I met the AGM too but he said that maximum the bank would do is block the ATM pin number but I need to call up customer care to block card and ask for a new one.

On understanding the above points my concerns increased and I was perturbed by the thought that if the retailers and SBBJ wanted my month’s salary could have been saved.

1. By the 2 Retail stores, if they had compiled to proper signature and Identification processes, instead swayed away by only sales.
2. By SBBJ branch, if the guard had stopped the masked man, he could not have entered the ATM and even if the Man had entered the ATM without his mask we could have identified him.
3. No Mobile alerts of these transactions.

If these RBI norms would have been followed by the concerned my money would have been saved and I would not have been going through this mental and physical pain and strain.

With due respect, I just request you to please intervene actively being an apex body for hearing and resolving consumer complaints. I request for cash back from all the above private institutions through the Bank and also cash back from SBBJ.
I have lost all the money for no fault of mine and being the custodian of my hard earned money I request you to please act on this case with priority.

I would request you to please return my lost money. I would be very grateful to you if this could be done at the earliest, considering I am a salaried employee.

I can submit all proofs of both the mobile stores. Not able to attach in this form.

Thanking you

Yours truly,


Name – Avirup Chandra
Mobile- [protected]
Address- E-209, Gaur Green Avenue,
Abhay Khand 2,
Indirapuram,
Ghaziabad -201010.

I have a PPF account with SBI, N S ROAD, KOLKATA branch. a/c no. [protected]. I need a duplicate pass book as the original one was misplaced. The bank refused to issue the duplicate and asked me to lodge a police complain and come with the FIR NO after 15th of May. When I requested to receive my application and give the reference of rule in writing if FIR are necessary for duplicate pass book and reason for calling me after ides of May, they made a great fuss, though finally accepted the letter but could not give me any reference of applicable rule. However, they advised me to make a false complain with police of having pickpocketing or so, to which I denied. Some of the junior staff started making derogatory remarks and I left the branch in fury. Here it will not be incongruous to mention that the same case with my wife,s account with UCO main branch, Kolkata was handelled nicely and the processed the application immidiately after charging 100 rupees for lost passbook and 50 rs for as service charge.
My e mail id is [protected]@rediffmail.com, My mobile no is[protected], My name is LOKESH KUMAR JAIN and the account was openned in the name of minor daughter ANUSHIKHA BENAZEER.

Dear Sir,

This is in regards to my SBI account number [protected] where I have deposited a cheque of Rs 32,020 dated on 28.3.2011 (Chq no:- 971150 drawn on the favour of State Bank of India,Durgapur) and still the cheque has not been cleared.

It has been found that due to some negligence and carelessness of one of your employee "Bidhan" Service Manager the cheque has been returned back stating it be a outstation cheque.The SBI South Sinthee,Kolkata branch has already charged me Rs 100 for outstation cheque and still the cheque has not been cleared from the bank after 20 days.

I have visited the bank almost 10 times in these 20 days as I am hugely suffering from lack of funds.
I want you to take some immediate action on this and do the needful asap.

Regards
Samarendra Sinhamahapatra
SBI A/C [protected]
Mob [protected]/[protected]

I made redemption on folios 10218699 and 10219502 on 11-Apr-2011.

Received successful redemption mail and account statement for the same on 12-Apr-2011. Till now i didn't receive money from the mutual fund. Spoke with SBI MF customer care. I didn't get proper answer

I urge the concerned department to kindly lookinto the issue. Would like to share the account statement and mail i received whenever needed. Please let me know if anything else is required from my side.
Thnks

Dear Sir,
Yesterday i.e, 15/04/2011 I bought a Nike shoe with SBI ATM Debit Card from Winner Sports Pvt. Ltd. Guwahati paying Rs.4849/- and a Jeans pant from Dreamland, Ganeshguri paying Rs.1000/-. The total should be Rs. Rs.5849/- but from my account Rs.(4849X2)+(1000X2)=Rs.11698/- have been deducted. Now, I am feeling very sad losing my hard earned money for no fault of mine. I will be highly benefited if you kindly help in getting back my money.
Thanking you,
Simanta Sarma.
SBI Savings A/C No. [protected]
Card No.[protected]
SBI Branch : Gauhati Medical College

Hi sir/madam

My name is Vanlalhriatkimi pachuau i have an account with SBI in saket branch Delhi.I wanted to break my FD due to financial emergency.I went to the branch was inform very rudely that there is lean hold from credit card dept. First of all no credit was delivered to me so its been a year so i ask them to cancel long time back.
When i told the account manager all of these. he literally shout at me and said that he doesnt care.I was clueless as to what to do.I called the call centre told me that my credit card is inactive.so i went again to the branch. the same account manager shout and yelled at me again.some other staff told me to get a lean letter from credit card dept. i again call the callcenter. got through after trying for almost whole day. the agent told will take 10 days its almost a month now i havent recieve. Everytime i called they would say will take 2 to 3 days.Finally i spoke to supervisor name Rahul he said that he can send email to the branch.I leterally begged him to do that as i am diehard need of money. Went to the branch.They inform no email is recieved from credit card dep and they cant give me my money.I am so fed up to call the call centre and listen to their bunch of lies. I am clueless what to do as nobody is doing their job.I want to take my money and close my account and will never recommend anybody. its my money but they dont want to give me back. please help me and take severe action to this matter there many customers who are treated badly.Please remind them they get their salaries because o[censored]s and train them to do customer service with honesty Or else people who wants to help their customers.Worst treatment ever.

thanks

From the day...,SBI has launched a new debit card interface for customers,,,,to transact through debit cards,,,i m unable to transact..!! I own a SBI debit card(maestro)...& it was quite functional earlier...!! now a days..,it gives a notice....i.e.;"AUTHENTIFICATION FAILED"..!!

the expiry date of atm cum debit card is not mentioned on the card. only valid date is given. i have to make online payment through PayPal and it is asking for the expiry date of card....

I have done transaction of Rs25000/- using SBI ATM card from other bank. As i have done from other bank maximum amount i was able to transact was Rs10000/- . So twice i did that and collected the cash, but it is showing me another Rs10000/- transaction in mini statement but there was no such transaction and amount is also debitted from my account. Account No. is [protected]. Mini statement is clearly stating the location beside each transaction. But for this particular transaction it is simply blank. I request SBI bank to look into the details and credit the Rs10000/- into my account which has been debitted as soon as possible.