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[Resolved]  SBI Cards — HARASSMENT - LEGAL NOTICE

1. One fine day in Aug 2007 I received a demand draft by post at my residential address for Rs 34000/- in Aug 2008 for which I had never given any consent. It was totally against my wishes. I immediately called SBI Cards Call Centre which advised me to return the draft. The said draft was returned to the SBI by post under intimation to their customer care office. From late Sep 2007 onwards I kept on receiving calls from SBI, almost daily, for payment of outstanding amount. In Nov 2007 after my repeated requests the said amount was reversed but the interest amount plus late fee on that interest amount (which has accumulated to Rs 10000 approx from Aug 07 to Mar 2008) continue to be reflected in my statement.

2 In this respect I would like to mention that there is no coordination between SBI cards, Legal Cell and Customer Care of SBI. Customer care assures me everyday that they are processing the case and in the interim they will direct their legal cell not to the harass me . They had even given me undertaking in Nov 2007 through E-mail that they are investigating the matter and will resolve it soon. Almost five months have elapsed since then but the matter has not been resolved. On the contrary I am being harassed and being mentioned threatened by their legal agents that appropriate legal proceedings (prosecution) will be initiated against me if I fail to clear the outstanding amount. I am being mentioned with adjectives like “ defaulter, fraudulent, with malafide intentions, etc

3 I would like to mention that instead of penalizing the person who posted me that draft without my consent, the SBI is harassing me through their legal department and solicitor.

4. This has put me under lot of stress and made a High BP patient with enlargement of Hear muscles due to tension.
RAJAN SETH (TELE :[protected]
Complaint marked as Resolved 2020-08-14 00:00:59
Complaint comments  3 CommentsShare0Tweet0

Comments

SBI Card — harassment over payment for unutilized draft

I have been a sbi cardmember since january.i was almost forcibly made a member while visiting them for a home loan.before my card reached me sbi sent me a draf of rs15000 interest free if repayable within 30 day. but i havent utilized the draft. on feb 2 i had made two transactions amounting rs11595.47 for which i have made payments thru a cheque that was picked up from my home.inspite of repeated reminder about the draft they dont wnt to take it back and every month it is being cahrged alongwith late payment fees, finance charges etc. my submission ias why should pay for an instrument that i have not utilized. everyday i receive about 7-8 hone calls from rustic, illmannered customer care personnel asking for payments. even for query about their local office address in kolkata their response is "kyun apko address dung" what help will u get from them? they rae overbearing to the point of intimidating and brusque.
please advice currently theyhave sent a statement in which a charge of rs55 levied for my payment cheque picked up from my house. i shall pay this in ady or two.but other payments i refuse.
MY NAME IS MAHESH KATARIA MY A C NO IS[protected] CARD NO.[protected] I HAVE RECEIVED EASY MAONEY DRAFT FROM YOU OF RS 30000/- AND I HAVE PAID AMOUNT OF ACCORDING TO SETTLEMENT LETTER AFTER THAN I CANT UNDERSTAND THAT I RECEIVE CALL FROM OFFICE THAT YOUR SETTELEMENT LETTER IS NOT VALID .WE ARE SENDING NEW SETTLEMENT LETTER THEN YOUR AC WILLL BE CLEAR THIS IS NOT WAY TO CUSTOMER TO HARRESE., I HAVE ALREADY SEND YOU A MAIL YESTERDAY BUT I CAN'T RECEIVE ANY REPLY FROM YOU I HAVE GIVEN ATLEAST 5 TIMES TRACER NO, OF LETTER & RECEIPT NO. OF PAYMENTS
This is the Normal Modus of operation of SBI card.

I am being harassed for the last two years by SBI CARD for the recovery of Rs. 83. (Yes 83 only) They keep on charging 350 per month as late fee and now the claim has gone upto nearly 5000.
They keep nagging me with missed calls. Now they threaten me with a message that a message for recovery will be sent to my relatives & friends.


Is there no way to curb these thugs?

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    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001