Respected Sir/Madam,
I had a credit card of State Bank of India bearing number [protected]. There was an outstanding amount of Rs.72, 000 aprroxmate in the year 2005. That time SBI's executive told me to pay this big amount immediate. They started to harras me and ultimately i requested them for settelement. That time i was told that i have to pay Rs. 62, 500/= and accordingly I paid this amount vide cheque no. 490736 in the month of Novemeber, 2005 I alos attached my request for settlement dated 14th November 2005. The State Bank Of India vide its letter no. MQ[protected] dated 02.12.2006 intimated that the amount has been recieved for the purpose. Thereafter I asked the settlement letter, if any is to be provided to the customer. I was told that it will be sent at your residential address.
After a couple of months again the bank started sending me bills for payment. I was astonished at the working of the bank. I contacted at the customer care but no solution was given to me.
thereafter, bank sent legal notice vide SBI/DEL/CONC.LOT-27/851 dated 16.12.2006 whereby Rs.11, 370.14 were asked from me. [protected] it was the number at which i had to contact for resettlement. since i was astonished that why the bank wanted the money against my credit card while it already had been settled. I contacted at this number and i told the facts of my case to the person from Kohli & Sobti Advocates & Solicitors.
thereafter, I received so many calls from the bank for such payments. I every time repeated the facts about my settlement. I told that bank has sent me letter regarding the payment of settlement. They started to demand the "SETTLEMENT LETTER" from me. I told them that bank has not delivered this letter to me so far. I loadged the complaint with the customer care of SBI vide[protected] on 15.01.2008 for settlement letter.
I contacted to customer care on[protected] regarding my complaint. Mis Bhawana was on the line she told me that the bank is unable to provide the settlement letter to me. I was again astonished. I asked the reason. She told me that i did not pay the settelment amount as per terms. I repeated that i paid the amount as per directions of the staff of the SBI in 2005. Now She was confused. She told me that i requested for settlement in 2007 in five installments, now it was jerk for me. I repeated that my setllement was made in 2005 for Rs. 62, 500/= for which bank has not given the settlement letter to me so far. But, she was adhered with her available information. She could not give proper solution in this regard.
Now it is out o[censored]nderstanding for me that how can bank create double settlement against the same credit card while whole money was paid in one short for the purpose? Why Bank is not giving me settlement letter against the settlement which was made in 2005? Why the staff of Bank make foolish the customers of credit card on the phone? why the whole history of the case is to be repeated to the new official of the Bank?
I request that my settlement letter may kindly be arranged for me for the future purposes.
VIJAY KUMAR,
B-5/269, YAMUNA VIHAR,
DELHI 110053
PH.NO. [protected]/[protected]
e_mail [protected]@rediffmail.com
Aug 14, 2020
Complaint marked as Resolved
SBI Credit Card — Insurance policy sold to me without my concern and wrong late payment fee entered in my account
Hi,Myself, R.K.Rastogi, retired Govt officer, my son borrowed a housing loan from SBI head office, and there SBI ppl offered me a lifetime free credit card of SBI, in last December 06. which i accepted but to my surprise they charged a fees of some Rs. 2441.00 as activation of medical policy from Royal sundaram, (which i never asked for) and also they start increasing the amount with the activation charges and other nonsense charges. Now they start harrasing me by calling and asking for the Rs. 4539.00 as the charges against the card (this includes the late payment fee and card activation fee etc...). Now last month they sent me a notice from their legal cell stating the card payment due.
Now in order to get rid of this pain of SBI Credit card i settled the whole amount to Rs. 1000.00 with their legal cell personal and on the SBI stamped recipt he has written that i have NO DUES with the credit card, but again the recovery cell start calling me and asking for the payments.
Could you please help me with this problem? i am very much tensed and lost hope. This is strange when they are not able to sustain they start harrassing old people like us. Could you please tell me the solution for this? Waiting for an early reply..
R.K.Rastogi
[protected]@gmail.com