SBI Credit Cards — Fraudulent transactions for card nos. [protected] and [protected]
This is Prasada Rao staying in Bangalore, I am using sbi cards from August 2007. As I requested for blocking of my cards including add-on card on 14th of October 2011. But they blocked only my primary card and they have not blocked my wife card(add-on card). On 17th i received 2 SMS's saying that 40,000 and 20,000 spend at patna. Immediately i called to customer care and they are saying how you know these transactions, I told i got the sms's. Still we are not seeing full information wait for 48 hours. One of my friend told please raise a dispute form regarding this. I sent the dispute form. I am keep on calling and sending mails. for every time they are saying wait for 60 days. on 9th of december i called to customer care and asked about my complaint. They said investigation over you have to the pay the amount. i shocked. I asked what investiagation you people done.. i need all the details. they are saying charge slip we sent that is the only proof. so based on that you have to pay the amout.
I told that the sign is not matching with my and i sent my wife signature and also we are staying in bangalore how we will go do the physical transaction at Patna.I disconnected the call and i sent id proof of my wife, pass port size photo. I met Layer and they suggested me dn't pay any amout and also they sent one legal notice. Still they have not responded to my notice. But they are calling me to pay the amount.
I sent different mails to payments & Services department,
I physically i met these department people at Bangalore
I sent mail to SBI chairman, Divya Dhody , MD and also different people
For that 60,000/- now it is 94,000.
Please help me in this how to move further.
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