State Bank of India [SBI] Complaints & Reviews

the security guard misbehaved with me. being a customer of sbi ,friends colony,new delhi action may pl. be taken against the security guard of the said bank

Sir,

I had been planning to write this letter since a very long time, thought the issues will get resolved within a period of time. But I am a really disappointed SBI account holder, thanks to your staff and excellent customer service. Before you go any further I would like to have this letter read by someone who is well versed with English and is able to understand where I am coming from.

Issue 1 - ATM.
I am an account holder in SBI, Kanjur Marg (East) Branch. There is an ATM machine in this particular branch and first time in my life I am really confused what an ATM means. What I had understood from my previous experiences with my other banks is that you can withdraw money 24/7 and the branch bank has some working hours. But in this particular Branch of SBI bank, the bank is available for a longer time then the ATM. I even once asked the security guard if there was working hours for the ATM and the security guy didn’t understand what I meant and replied back “ Sir ATM remains open 24/7”
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Now there are two machines in this ATM. One of which is not working like for the last 3 or 4 months. A white sheet has been put on the machine, the same way a white cloth is put on a dead body. I hope you guys might have collected money by this time to burry this machine in some graveyard. If not then you can at least put in a Donation box where you might get some money which will at least help you burry this machine. Now since the ATM remains closed most of the time and the security guard has no work but chatting or sleeping, at least he will have the responsibility to guard the Donation box.
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Now a few days back when I was trying to remove money from the machine which is alive (working), I tried to do a transaction for 8000.00 Indian rupees, the machine was unable to do the transaction, and it gave an error that I need to enter the amount in the multiples of 100. Tried again same error, tried again same error. I really started thinking hard about the entire Math that I learned in my school days was it wrong or is it SBI coming up with some revolutionary ideas in math. This issue happened in a different ATM too when I tried in Hiranandani, Powai.
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Issue 2 - Staff and Customer Service.
I really appreciate SBI bank for recruiting some retarded people, to help them earn their livelihood. Because I am sure any other organization would have fired them by now, leave alone they would not be even hired in the first case. The security guy, (his last name Naik I don’t remember his first name) won’t be able to even run from the ATM till the bank gate, if some untoward things happen. Always with his shirt out, moreover looks like a person who is waiting for when the ATM machine stops working. I understand for a person who has to stand all day outside an ATM and protect it, but this guy has no work, why the hell he has to be rude. I am sure the money that gets deposited in the ATM machine is not borrowed by you from this security guy, because this is what the security guy makes us feel as if he is doing a favor by allowing us to withdraw money or even enter the ATM. The other day when I left the ATM after withdrawing some money and the other person was about to enter the ATM, the security guy yells out and says “do it fast, we need to deposit money in the ATM”. There is always a long queue in this ATM, the same way you see outside a ration shop when kerosene or supplies come in the ration card because even here the ATM opens in for a short span of time and since there are no ATM’s around.
If you remember the “multiples of 100” issue where I tried withdrawing 8000.00 Indian rupees and the ATM gave me a error for almost 3-4 times, I had to ask the person standing out next to call this security guy who was sitting in a chair a little far away chatting with someone and help me out. The guy came in and I said the ATM machine is giving me an error for which the security guy shouts and rudely says that I have already told the people standing outside in the queue that the maximum amount that can be put is 4000.00 for a single transaction, so if you check there was two transactions of 4000.00 few days back in my account. I am not sure if in the future I need to check with the security or the people standing in the queue what amount can I withdraw. Now this happened in the morning after I returned from my night shift tired and here after standing in this long queue, this is the service and response I get from the security. I remember now even the lady who was ahead of me had faced some issue and this security guy goes inside and then comes out and says proudly that she was trying to withdraw like 24000.00. is it allowed for the security guy to disclose what amount is been withdrawn by any customer.
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I wanted to complain about the above incident and thought instead of arguing with the security guy, I better go and complain to the staff inside the bank as I thought the people inside might have some brains or standard better then a security guy. So I walked inside, asked a staff if the security guy standing outside is their responsibility or is been outsourced. The guy asked me what happened I said I wanted to complain about the security guy and asked him whether he was the right person to talk to because I don’t like repeating myself as I was tired after my shift. I explained him the issue and he said we will take action in a very casual way. I asked him for his name, he gave me his last name as “Choubey”. I asked him for his first name but he refused to do so and asked me why I need his name, for which I replied I need to document whom I spoke to. The guy became outrageous and said you can go ahead and talk to the manger, for which I replied that was the reason I asked him in the first place if he was the right person to talk to. . The guy suddenly, since he was supported by a woman staff and you know how we are, demanded my name and started asking if I really had a SBI account and to show him my debit card. Then he tried to grab my hand and pull me towards the mangers cabin. I really tell you if you have a recovery agency you can recommend this guy’s name over there. When I spoke to the manger and again narrated the whole issue along with the incident that happened with the Mr. Choubey and asked the manger if the ATM is only for SBI account holders. At this point Mr. Choubey mellowed down and says that he just wanted to check if I had a different Bank ATM card because their ATM has a issue with other Bank ATM cards. I replied I wouldn’t have entered your bank premises if I did not have an Account with them. The manager said well he will look into the issue and have it resolved. Still the security guy reacts the same way with the people.
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Recently I added a beneficiary account to my SBI account online and it asked me to get in contact personally at my SBI branch to complete the process. Looking at the services provided I am not at all comfortable walking upto the branch and seeking help. I connected the SBI account to my other bank account as the beneficiary and it got processed and activated online no need to visit the bank branch in that case. Even when my wife deposits money in my account the staff says that they will only accept money in the multiples of 100 they would not accept 150 or 160, same like an ATM machine. Deposit only in “multiples of 100” and withdraw in “multiples of 100” only. Now you will decide what amount I withdraw and deposit in my account.
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So finally I thought I’ll make transactions online and check my balance over the phone. Now I called your IVR customer care to check my balance, it asks me to press “*” then select language option, then what you want to know about your account. Now after this it asks if I have a Telephonic PIN number, I press “1” which means yes and then instead of asking me to enter the pin it asks me to enter the complete debit card number. Now if I have to remember the 16 or 19 digit debit card number then why did I even created the telephonic pin. Now even after entering the Debit card number I got a reply that the entered number is invalid. It happened 3 or 4 time I got connected to an agent explained to him the issue about the IVR, he asks me so as I understand sir you want to create a telephonic Pin for yourself. Now before I could even explain this guy the call was dropped. I didn’t call again. I called again a few days back again the IVR same issue, I got through a agent named “Rahi” call dropped and then spoke to Ayesha, said want to register a complaint against my branch, she put me on hold and after coming back from hold says your complaint is registered and gave me the complaint number “OT[protected]”. I said I did not explain the issue so what did you enter in the complaint she said you wanted to complain about the branch that’s what she entered, I said I wanted to add in and once I started like after a minute or so the call was dropped. Excellent customer service. Even online if somebody forgets the profile password the phone banking agent says you would get a option where it says “ if you forgot password” which is nowhere to be seen online.
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You guys are very quick on deducting money if it is a fault from our side, but none of your faulty systems or services would be rectified. I had written an email for a issue when I had initially opened the account and there was a fee deducted from my account for applying for ECS for LIC policy. I have like four policies on ECS from SBI, two on like 7th or 8th of the month and the other two gets deducted like after 24th of every month. Now talking about this fee when the first two policies were applied for ECS there was no fee deducted from my account so I was under the assumption there are no fees and so I put two more policies for ECS and a fee of I think 100.00 was deducted from my account. The email I wrote specifically asked if there is a fee ….why you didn’t tell it when I applied for ECS,… and why was it not deducted the first time. I did not get a reply for like a few weeks then I replied stating I am still waiting for a response. Then finally I got a response saying that the fee was deducted as you had applied for an ECS.
This is why I have asked this letter to be read by someone who can understand English. I don’t want such response “fee was deducted as you had applied for an ECS.”, “as I understand sir you want to create a telephonic Pin for yourself”. Guys I know the fee was deducted for an ECS its mentioned online and in my statement , I already have a PIN number……….

Please do not respond in the same way as I have got in the past or else I might have to take some serious steps.

Regin Dhasan.

DEAR SIR/MADAM
I WOULD LIKE TO INFORM YOU THAT I AM HAVING A PPF A/C AT SBI DHANPURI (4617) WITH A/C NO-[protected],I HAVE ALREADY APPLIED FOR TRANSFER OF PPF A/C IN WAIDHAN (3848) ON DECEMBER 2010.AS PER SBI DHANPURI THEY DESPATCH THE DEMAND DRAFT OF AMOUNT INR 66664/-BY REGISTERED POST HAVING CONSIGNMENT NO RLAD-A1220 TO WAIDHAN ON 9/12/2010 BUT TILL IT WAS NOT RECEIVED BY SBI WAIDHAN.
I DONT UNDERSTAND WHAI CAN I DO BECAUSE IT IS THE INTERNAL MATTER OF BANK BUT THE PROBLEM IS FOR ACCOUNT HOLDER,
PLEASE SUGGEST ME WHAT CAN I DO?

THANKS

PRANAY MUKHERJEE
MAIL ID:[protected]@rediffmail.com

Sub: Fraud and Misuse of ATM/Debit Card no:[protected] of
The account number [protected].SBI branch Sansad Marg, Delhi


Dear Sir,

On the 3rd of April 2011, while shopping at Food Bazaar outlet at Shipra Mall Ghaziabad, Uttar Pradesh; I found my debit was declining while making payment. On checking my account immediately through net banking I discovered that my entire balance of Rs.67270 has been withdrawn in the form of
a) Cash Withdrawal of Rs.40,000 from State bank of dated 1st of April 2011 and
b) Purchases of 2 mobile phone through 2 different stores worth Rs.27, 270 dated 1st of April 2011.

All the transaction/ purchases have happened at Noida Sec- 18, U.P.

During this time I made a complaint at SBI.Co.in on the 3rd April 2011 and the ticket number is 662200.

The most important point to be noted here is that my ATM/Debit card was very much with me on the 1st of April 2011

On the 4th of April 2011, I visited my branch of SBI at Sansad Marg, New Delhi. On explaining the entire detail and blocking my ATM pin number; the following details were given to me for follow up:-

A) Cash withdrawal at SBBJ branch Noida - Transaction time 16.04 hrs to16.07 hrs at the ATM number S10A[protected] with 4 transactions ID ( 8194,8195,8196 and 8198)
B) Swipe at 2 mobile stores:-
1. The Mobile store Limited, swipe at 17.06 hrs
2. Spice retail Limited ,swipe at 17.19 hrs

Immediately I reached the given stores with the help of Noida Sector -18 police constable Mr.Rai and accompanied by a friend of mine Mr.Vinit Alok.
.
The following details given below were my findings:-

1. The Mobile store Limited - a Nokia C7 was purchased worth Rs.17, 200/- by a lady called Shweta Sood.Mobile number-[protected]. The Invoice No: 12821/2506079. She had also attached a Driving License copy as an Identity proof. This purchase as per the transaction slip happened at 16:05:39.
2. Spice retail Limited – a Nokia E5-00 C.Black was purchased worth Rs.10.070/- by the same lady Shweta Sood. The invoice no:[protected].Here she did not submit her ID proof but had written the Same Driving License number as ID proof. This purchase as per the transaction slip happened at 16:19:27 hrs.

Both details attached for your reference.

After both these stores 3 o[censored]s went to the SBBJ branch and met the branch manager who obliged to show us the CCTV footage of the ATM as per the details I had given to me by SBI.
As per the footage a man entered the ATM at 16:07. There were 2 ATMs. The Man first used ATM 2, which did not work. Then he used the ATM 1 detail of which was given by SBI. But to my surprise the man had covered his face with a handkerchief and was wearing Black sunglasses and was found talking on his Bluetooth.
Therefore we could not find the Identity of this man. (Request you to please ask for footage from SBBJ Noida, Sec -18)


Few points to prove that the card was not stolen but was cloned. Not one card but 2 cards were made:

1. On the 1st of April 2011 I was at a store of mine called Food Bazaar at V3S Mall doing an audit with my store member called Meena Soraya ( [protected]).This can be confirmed by the entire staff present on that day at the store and also through CCTV attached at the store.
2. As per my account statement ( attached ) and Retail store transactions ( attached ) and the CCTV footage at SBBJ.( Video copy can only be got by Police or RBI for reference).The following can be understood:

A) The first transaction happened at Mobile Store Limited by Shweta Sood at 16:05:39.for an amount of Rs.17, 200/-
B) The masked man entered the ATM at 16:07 and withdrew Rs.40, 000/- which was the maximum limit.
C) The man spend 10 mins at the ATM and was seen speaking to someone on the Bluetooth.
D) The girl Shweta Sood made the rest of the balance amount of Rs.10, 000/- at Spice Retail Limited at 16:19:27 hrs.
With above point it seems, it may be a case of cloning, because different transaction happened at the same time.

In spite of this, I was enrolled with Mobile alerts also, which I have not received for all these fraud transactions.

I followed up with SBI with these details and a letter of complaint. But no one entertained. I met the AGM too but he said that maximum the bank would do is block the ATM pin number but I need to call up customer care to block card and ask for a new one.

On understanding the above points my concerns increased and I was perturbed by the thought that if the retailers and SBBJ wanted my month’s salary could have been saved.

1. By the 2 Retail stores, if they had compiled to proper signature and Identification processes, instead swayed away by only sales.
2. By SBBJ branch, if the guard had stopped the masked man, he could not have entered the ATM and even if the Man had entered the ATM without his mask we could have identified him.
3. No Mobile alerts of these transactions.

If these RBI norms would have been followed by the concerned my money would have been saved and I would not have been going through this mental and physical pain and strain.

With due respect, I just request you to please intervene actively being an apex body for hearing and resolving consumer complaints. I request for cash back from all the above private institutions through the Bank and also cash back from SBBJ.
I have lost all the money for no fault of mine and being the custodian of my hard earned money I request you to please act on this case with priority.

I would request you to please return my lost money. I would be very grateful to you if this could be done at the earliest, considering I am a salaried employee.

I can submit all proofs of both the mobile stores. Not able to attach in this form.

Thanking you

Yours truly,


Name – Avirup Chandra
Mobile- [protected]
Address- E-209, Gaur Green Avenue,
Abhay Khand 2,
Indirapuram,
Ghaziabad -201010.

I have a PPF account with SBI, N S ROAD, KOLKATA branch. a/c no. [protected]. I need a duplicate pass book as the original one was misplaced. The bank refused to issue the duplicate and asked me to lodge a police complain and come with the FIR NO after 15th of May. When I requested to receive my application and give the reference of rule in writing if FIR are necessary for duplicate pass book and reason for calling me after ides of May, they made a great fuss, though finally accepted the letter but could not give me any reference of applicable rule. However, they advised me to make a false complain with police of having pickpocketing or so, to which I denied. Some of the junior staff started making derogatory remarks and I left the branch in fury. Here it will not be incongruous to mention that the same case with my wife,s account with UCO main branch, Kolkata was handelled nicely and the processed the application immidiately after charging 100 rupees for lost passbook and 50 rs for as service charge.
My e mail id is [protected]@rediffmail.com, My mobile no is[protected], My name is LOKESH KUMAR JAIN and the account was openned in the name of minor daughter ANUSHIKHA BENAZEER.

Dear Sir,

This is in regards to my SBI account number [protected] where I have deposited a cheque of Rs 32,020 dated on 28.3.2011 (Chq no:- 971150 drawn on the favour of State Bank of India,Durgapur) and still the cheque has not been cleared.

It has been found that due to some negligence and carelessness of one of your employee "Bidhan" Service Manager the cheque has been returned back stating it be a outstation cheque.The SBI South Sinthee,Kolkata branch has already charged me Rs 100 for outstation cheque and still the cheque has not been cleared from the bank after 20 days.

I have visited the bank almost 10 times in these 20 days as I am hugely suffering from lack of funds.
I want you to take some immediate action on this and do the needful asap.

Regards
Samarendra Sinhamahapatra
SBI A/C [protected]
Mob [protected]/[protected]

I made redemption on folios 10218699 and 10219502 on 11-Apr-2011.

Received successful redemption mail and account statement for the same on 12-Apr-2011. Till now i didn't receive money from the mutual fund. Spoke with SBI MF customer care. I didn't get proper answer

I urge the concerned department to kindly lookinto the issue. Would like to share the account statement and mail i received whenever needed. Please let me know if anything else is required from my side.
Thnks

Dear Sir,
Yesterday i.e, 15/04/2011 I bought a Nike shoe with SBI ATM Debit Card from Winner Sports Pvt. Ltd. Guwahati paying Rs.4849/- and a Jeans pant from Dreamland, Ganeshguri paying Rs.1000/-. The total should be Rs. Rs.5849/- but from my account Rs.(4849X2)+(1000X2)=Rs.11698/- have been deducted. Now, I am feeling very sad losing my hard earned money for no fault of mine. I will be highly benefited if you kindly help in getting back my money.
Thanking you,
Simanta Sarma.
SBI Savings A/C No. [protected]
Card No.[protected]
SBI Branch : Gauhati Medical College

Hi sir/madam

My name is Vanlalhriatkimi pachuau i have an account with SBI in saket branch Delhi.I wanted to break my FD due to financial emergency.I went to the branch was inform very rudely that there is lean hold from credit card dept. First of all no credit was delivered to me so its been a year so i ask them to cancel long time back.
When i told the account manager all of these. he literally shout at me and said that he doesnt care.I was clueless as to what to do.I called the call centre told me that my credit card is inactive.so i went again to the branch. the same account manager shout and yelled at me again.some other staff told me to get a lean letter from credit card dept. i again call the callcenter. got through after trying for almost whole day. the agent told will take 10 days its almost a month now i havent recieve. Everytime i called they would say will take 2 to 3 days.Finally i spoke to supervisor name Rahul he said that he can send email to the branch.I leterally begged him to do that as i am diehard need of money. Went to the branch.They inform no email is recieved from credit card dep and they cant give me my money.I am so fed up to call the call centre and listen to their bunch of lies. I am clueless what to do as nobody is doing their job.I want to take my money and close my account and will never recommend anybody. its my money but they dont want to give me back. please help me and take severe action to this matter there many customers who are treated badly.Please remind them they get their salaries because o[censored]s and train them to do customer service with honesty Or else people who wants to help their customers.Worst treatment ever.

thanks

From the day...,SBI has launched a new debit card interface for customers,,,,to transact through debit cards,,,i m unable to transact..!! I own a SBI debit card(maestro)...& it was quite functional earlier...!! now a days..,it gives a notice....i.e.;"AUTHENTIFICATION FAILED"..!!

the expiry date of atm cum debit card is not mentioned on the card. only valid date is given. i have to make online payment through PayPal and it is asking for the expiry date of card....

I have done transaction of Rs25000/- using SBI ATM card from other bank. As i have done from other bank maximum amount i was able to transact was Rs10000/- . So twice i did that and collected the cash, but it is showing me another Rs10000/- transaction in mini statement but there was no such transaction and amount is also debitted from my account. Account No. is [protected]. Mini statement is clearly stating the location beside each transaction. But for this particular transaction it is simply blank. I request SBI bank to look into the details and credit the Rs10000/- into my account which has been debitted as soon as possible.

Sir/madam,

I am R.Samuel Rajan with credit card No.[protected]. The card has expired in 1/11. I have not received an renewed credit card. I am receiving statement regularly and making payments. I request you to kindly do the need full. This will help me to register online.

Thanking you,
R.SAMUEL RAJAN, 8/5B, 3RD STREET, LATHIF COLONY, ZAMIN PALLAVARAM, CHENNEI-600 043.
email:[protected]@yahoo.com
phone:[protected] / [protected]

SIR, I HAVE LOST MY SBI CREDIT CARD NO [protected] AC NO. [protected] ON 9TH INSTANT AT SHIRDI SAI TEMPLE, SHIRDI.

IN THIS CONNECTION, I HAVE TO ADVISE THAT NO DEBIT BAL. IN MY ACCOUNT AS ON DATE. PLZ . BLOCK THE CARD TO AVOID ANY MISUSE OF IT.
THANX

A K GUPTA , D-88 RAMGANGA VIHAR-II OPP. PANTHER GYM, MORADABAD-244001
MOB. NO. [protected] LAND LINE[protected]
E-mail ashokavita.[protected]@gmail.com

my card has been blocked for the last eight months,I have paid the dues in the given time frame and also some interest that was applicable.as per the records I still have odd 350 INR due which I was not aware of ,tried to contact the babk for the same but it always goes to the call center and they themselves dont know whom to contact further.
i am an NRE and need to use the credit card abroad on a regular basis,Pls do the needful of sending me the account details to my residence and also send a representative to collect the cheque.
Kindly activate my credit card.

Hi,

I hold a savings account with SBI ITPL Campus Branch, Bangalore, and today morning (13th April 2011) I notice that they have used Auto Sweep and debited Rs.50,000 from my Savings account on 12th April 2011 without my knowledge and permission.
I need this money and SBI has no authority whatsoever to touch my money without my persmission.
Please let me know what is the procedure, and i need this money to be transferred back into my savings account at the earliest. This is causing a real headache, as no one picks up the phone at any of their offices.

Clarice
[protected]

Not yet received SBI railway card.

Dear Sir/Madam,

I have applied for SBI Railway card.

My application no: C[protected]

I have submit to your customer care excetive on dt 19.02.2011 but today is not your site details for any query.
So, any query for details in my email address: [protected]@yahoo.com

Recently I was trying to add a beneficiary to my SBI internet banking a/c, I came to know that SBI has introduced a new rule which for me sounded like a completely illogical idea. This rule says that the beneficiary's a/c will be activated after 16 hrs, once the approval is done. Now The point that I am not able to understand is why will a person wait for 16 hrs for an a/c to get activated and then start transfering the money, instead he/she can visit the branch and transfer the funds. Now a days banks are trying to provide thier customers with the fast and better facilities and in such a competative environment I really don't understand why SBI want to slow down a process that too in internet banking. If anyone from SBI is reading this please try to understand that with this new rule you people are not gaining any profits, instead you people are annoying your customers by troubling them b introducing such non-sense rules.

Respected Sir,

I am having SBI Saving Account in your Branch vide A/C No [protected]. Sir, I went to the ATM of ICICI Bank, Prashant Vihar, Pritampura Dehli to withdraw an amount of Rs.2000/- on 09.04.2011 at about 15.00 hrs. After processing of ATM options with my ATM Card I had choose the withdrawal option and amount mentioned Rs.2000/- after one minute, Cash has not came out and the print slip came out as Transaction Declined, unable to process. Then I again tried to withdraw the amount of Rs.1000/- and successfully withdrawn. After withdrawn the amount I checked by saving bank account balance and I shocked that Rs. 2000/- which had not received at ATM was also debit in my saving bank account. Hence, I request to your kind honour that please enquire in the matter and credit the amount of Rs.2000/- which was not received by me at ATM.

ATM ID of ICICI Bank is - S1CN2653


Account Information
11-Apr-2011 [12:20 PM IST]
Account Details
Account Number [protected]
Description SBCHQ-GEN-PUB-IND-NONRURAL-INR
Name Mr. ASHIS NATH
Balance
Uncleared balance 0.00
MOD Balance 0.00
Currency INR


Last 10 Transactions
Date (Value Date) Narration Ref. No. Debit Credit
09-Apr[protected]Apr-2011) ATM WDL
ATM 8881 ICICI BANK DELHI DE IN 1,000.00
09-Apr[protected]Apr-2011) ATM WDL
ATM 8879 ICICI BANK DELHI DE IN 2,000.00
06-Apr[protected]Apr-2011) TO CLEARING
PNB ASHIS NATH
61633 1,000.00
01-Apr[protected]Apr-2011) ATM WDL
ATM 07805 KARANPUR DEHRADUN IN 3,000.00
Thanks Regards

ASHIS NATH

email - martial.[protected]@yahoo.com
facebook - martial.[protected]@yahoo.com
Skype - martial.ashis
Youtube - martialashis
Cell No. - [protected]

Just I would like To request Execuitive of SBI Delhi to Vist SBI Brach Nand Nagri,
As a ordenery custemer & meet the staff & branch Manager For any Short Of Probelm, Then You will Come To Know How Painfull is Having A/c. in This Brach.

Any How, My Problem Is that my SB A/c.no.[protected] .my Transaction password Blocked in january 2011, since then i have visted many times & made request in aplication to Branch Mnager As wel as the Internet Banking Officer.
but i hvnt got my transaction pass release or re issue till date,
in few days i will going to closed my a/c. from this Branch. but any athority of sbi can do some thing for this branch,then it will help yhe many a/c holder of this branch in future .... thanking you.......