[Resolved] Sbi - Heritage Holiday Trip — Cheating SBI people on the name of Heritage

KVK

from Delhi, Delhi

Address:

Hyderabad, Andhra Pradesh

I am cheated by SBI people in the name of Heritage Holiday Trip Package.
I gave into this offer and paid Rs.6500/- on believing their offer is genuine.

In November 2009, they sent me booking form along with a wrist watch gift.
I filled the form and sent them by giving dates in April'2010 for different destinations.

I didn't receive any acknowledgement/response from their side. When
On seeing that the dates are nearing I called them then they told that the dates I
mentioned not avaiable so send revised dates in the month of july' 2010. I did that.

On sending revised dates also no response. I called them again they told that your trip is
confirmed on April' 2nd in the booking and you did no't use offer. When I told them you have
not informed about confirmation and you only asked for revised dates. Then they said we will takeup revised dates. Then i was pursuing them from past one month daily calling and talking to them. They are saying that you will receive confirmation today in an hour. "This is Humble Request wait for one day". One fine day they also mentioned that "It is raining and Servers are not working".

Today they are saying given dates are not available so send revised dates for Aug'2010. I give up i lost interest in holiday trip and their offer.

So, Credit Card Holder beware and not get into their trap. I spent most of my money and time in talking to Heritage and SBI executives but it is of no use.

I want to know how deal with this kind of fraud?. whom to contact?

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Pawani

from Mumbai, Maharashtra

Hi Mr.,
I have also been cheated for buying this product.
you have genuine concern and would like to suggest the following:
1) Call The Priviledge Circle Helpline (not SBI) and ask for cancellation.
2) Record their conversation on phone. Do record they denying and not teling you about the cancellation policy (if they don't tell you, you should not ask for it)
3) Give recordings to SBI Ombudsperson through e-mail (Remember dont give complaint to Customer Care head but only Ombudsperson). Check your state and pick Ombudsperson accordingly from the following weblink http://www.sbilife.co.in/sbilife/content/11_3781. A chart is available there.
Also raise your complaint on RTI website about they robbing you off at http://www.rtiindia.org/forum/11543-problems-sbi.html

tarun.del

from Gurgaon, Haryana

HI I have also got cheated with this, when i called the heritage people and this sbi bank, they auto debited amount from my card, the calling person said u just need to press this button n u will be enroll for it the next moment i saw a message you have been deducted 6500 amount from your credit card,

Then when i called them and filled the form they said non availability n u will need to get flight tickets and then lots n lots of problems, you call sbi bank they will help and all the unnecessary issues they created .

I got so irritated with this & one of my friends also got cheated like this and she is also in problem . help us out

spurusoth

from Chennai, Tamil Nadu

I too gone through the same experience. SBI deducted 4000 something August 2010, I did not notice it and asked sbi after 4 month from the deduction. SBI replied they will not revert it. There is no communication from Herritage package. I did not even find their customer care no. could you please help me.

I totally upset by spending unnecesarily

by
Purusothaman

Krishna Dutta

from Vuyyuru, Andhra Pradesh

I have also been cheated by Herritage Holidays & SBI card in the month of May where I had to pay Rs 4545.I complaint SBI card about the clever trick of snaching money. In the mean time the phonebankers convinced me that once I start using Money Saver Card I will understand its benifit.Lastly I agreed. I got a Gift kit with a money saver card.Gifts are all of cheap quality(not as mentioned in the website).The money saver card is from Prime.More surprising that the card is not at all for eastern region(SBI knows my state) where as the phonebanker assured me that it will be accepted in all popular outlets like Big Bazar, Pantaloon etc with 25% discount.
In the meantime I went through the complaints in the consumer forum and came to know of the victims of such trick. I made sevral correspondes with the SBI card people giving all the complains of different people as mail attchment.Lastly I gave up hope of getting help from SBI but not in the court of God.
Now Its clear that there is a big tie between Herritage and SBI card.I have stopped and made others stop to use this card.
This fraud practice is going on since last 3-4 years.Now my question is that what is the role of Consumer court ?

HeritageHolidaysIndia.com Customer Care

from Delhi, Delhi

Mr. Kvk,

Greetings from Heritage Holidays.

Thank you for your valuable feedback. We regret that the response is delayed to your complaint, Furtherance to your complaint we have investigated our records & following is the response

we acknowledge the receipt of the voucher sent by you however we had informed you to give us another choice due to non availability, as per the terms and conditions of the offer all the booking are subject to availability only.

We look forward to you withdrawing this complaint now. If there is any further grievance on this subject, please do write back at [protected]@heritageholidayindia.com or on the same blog.