State Bank of India [SBI] Complaints & Reviews

I, Md Ainul Khan and I do not have any Credit Card with SBI but time to time I get calls from SBI Credit Card department for payment since 1/2 years in my landline no.[protected]. I have categorically told that I have no card with SBI so you are requested to change my phone no. which is wrongly updated in your record. But there is no improvement till date and today I also got a call from Mr. Chandan Singh from [protected] & [protected]. Now I am bound to lodge a complain with local Police Station and in Consumer Redressal Forum. I do not understand such a Big Bank how it continuous harrassment to a general public without proper data. Please confirm the status immediately.

Sir,

My credit No.[protected]. The sms to my mobile shows Rs.827.11 was due. I am not receiving any statement for the past few months because I thought i am not using the card for the last one year. I cleared the dues outstanding completely. I remember to have received a statement a few months back which has shown no dues. Surprisingly, how that amount was shown as due. My card is valid upto June 2012. Kindly clarify at once.

Thanking you,
V.S.Bhargava

Dear Sir,

I got my user id and password after visiting my A/C SBI branch (Hadapsar,Pune) but not able to login Invalid user id and password error is coming , I am working so how can i go again and again,I contacted many times in customer care center of SBI but got nothing so i am facing a lot of problem. Pls solve the problem ASAP.



Regards

Rakesh
Pune
A/C No-[protected]

I have a concern regarding my credit card of SBI which I had 3-4 years back.
I had not spent the amount of Rs 32,000 which they billed me for some years. Hence I had paid the amount except for this Rs 32,000 which was due and which was spent by me and had called them asking for the receipt or transaction of this 32,000 which they never got back. However in 2008 their collections team came to my house and we had an argument and they said I will have to settle this in anycase. Finally they asked me to pay them Rs 8000 to settle and gave me a receipt (challan) which said final settlement. Also when I was preparing a cheque they insisted I give them cash as its for settlement. Unaware of the procedures since they were being rude on the phone too I gave them cash and accepted the receipt.

After a few months I again started getting calls that I have a debt with them and need to settle it. When I spoke about my payment of Rs 8000 they said its received by them and system is updated as part payment towards Rs 32000 and I need to pay the rest with interest. When I told them about the receipt they said they dont have any such records of final settlement and collections team had not mentioned final settlement in their internal records.

Since the last 2 year I have sent them atleast 30 emails explaining the same and asking for resolution and I have got replies from them since a year that they are looking into the matter and they will revert shortly. Every second week I used to mail again but used to get the same reply. On the other hand I am getting their statements with interests being added. I dont why they are not even reverting back even when I am mailing the head of credit card services of SBI. I have all the mails saved in my account which has all the correspondence of their non co-operation.

earlier onlinesbi webpage was opening in aircle gprs but it is now seen for the last 2 months that the same webpage onlinesbi is not opening because of which i am unable to cary out sbi net banking. i had contacted the aircel customer care and was told that there was no any problem with the operator and advised me to contact SBI .pse do the needful

Ref to the below details

SBI Credit Card No - [protected]
CIBIL OS - Rs 10, 000
Customer Name - Anis ur Rahman
PAN Card No - AIAPR0460K
DOB - 04/06/1979
CIBIL Control no - 43, 34, 04, 855

I have been repeatedly calling them & writting E mails to settle the dues & clear my name from CIBIL. But till time I have failed to receive any response.Pls help.


Trail mails attached below
[protected][protected][protected][protected][protected]
Sat, 17 July, 2010 6:08:50 PMFw: Re: 'CaseID=[protected]' , CIBIL OS Credit Card No [protected] (Cell [protected])
From: Anis <rahman.[protected]@yahoo.com> View Contact
To: feedback.[protected]@ge.com; feedback.[protected]@ge.com; feedback.[protected]@ge.com; feedback.[protected]@ge.com; feedback.[protected]@ge.com; feedback.[protected]@ge.com; feedback.[protected]@ge.com; feedback.[protected]@ge.com; feedback.[protected]@ge.com; feedback.[protected]@ge.com; feedback.[protected]@ge.com; feedback.[protected]@ge.com... more


[protected][protected][protected][protected]

Ref below trail mail.
Since 30 June 2010, am writting this mail but till time I have not received any response. Neither your customer care people are aware of this card no. Indeed it would be fair, if I would term your services as most pathetic.

[protected][protected][protected][protected][protected]
Dear Concerned SBI Officer,



Ref to the below details & the outstanding that has been reported in CIBIL.



SBI Credit Card No - [protected]

CIBIL OS - Rs 10, 000

Customer Name - Anis ur Rahman

PAN Card No - AIAPR0460K

DOB - 04/06/1979

CIBIL Control no - 43, 34, 04, 855



Ref to the above credit card number. As per my records, there is no outstanding against this card. But it has been reported in CIBIL, that is a outstanding of Rs 10, 000.



I request you to please provide me the

The details of these outstanding so that I can clear immediately & it shouldnt reflect outstanding in CIBIL
If you cant provide the details of these outstanding & there is no record at all then pls report the matter to CBIL & get my name removed from the defaulters list.

Looking forward for any early response & cordination from your side.



regards

Anis Rahman
Cell [protected]

[protected][protected][protected][protected][protected][protected]-

regards
Anis Rahman
Cell [protected]





----- Forwarded Message ----
From: Anis <rahman.[protected]@yahoo.com>
To: feedback.[protected]@ge.com; feedback.[protected]@ge.com; feedback.[protected]@ge.com; feedback.[protected]@ge.com; feedback.[protected]@ge.com; feedback.[protected]@ge.com; feedback.[protected]@ge.com
Sent: Sun, 11 July, 2010 7:30:08 PM
Subject: Re: CIBIL OS Credit Card No [protected]


Ref to the below mail & the case ID [protected]. Unfortunately, I have not received any response on mail or on call.


regards
Anis Rahman
Cell [protected]






[protected][protected][protected][protected]
From: Anis <rahman.[protected]@yahoo.com>
To: feedback.[protected]@ge.com
Sent: Wed, 30 June, 2010 3:06:46 PM
Subject: CIBIL OS Credit Card No [protected]


Dear Concerned SBI Officer,



Ref to the below details & the outstanding that has been reported in CIBIL.



SBI Credit Card No - [protected]

CIBIL OS - Rs 10, 000

Customer Name - Anis ur Rahman

PAN Card No - AIAPR0460K

DOB - 04/06/1979

CIBIL Control no - 43, 34, 04, 855



Ref to the above credit card number. As per my records, there is no outstanding against this card. But it has been reported in CIBIL, that is a outstanding of Rs 10, 000.



I request you to please provide me the

The details of these outstanding so that I can clear immediately & it shouldnt reflect outstanding in CIBIL
If you cant provide the details of these outstanding & there is no record at all then pls report the matter to CBIL & get my name removed from the defaulters list.

Looking forward for any early response & cordination from your side.



regards

Anis Rahman
Cell [protected]

Dear Sir/ Madam,

I had applied for Demat account in Mar'10 in SBI, Civil Lines Branch, Saugor (Sagar) 470002 in the guidance of SBI Demat A/c executive Sh. Vaibhav and handed over the form to him. After One month he intimated me that in demat opening form my signature are missing. In Apr'10 again after proper filling the form & with proper documents i courier him and he confirmed me the receipt of form.

Now after approx 4 months, my SBI demat A/c is still to open and now your executive Mr.Vaibhav (Bina) not responding to my calls. His behavior is just damaging the image of State Bank of India in my mind. So, I request you to take needful action against him. and advice me that should i go for other demat a/c products. In other companies my demat a/c may be opened in one week time only.


I am waiting for your response.

Thanks

Regards
CA. Atal Ram Chhatri
Mobile No. [protected], [protected]
email ID:- atalram.[protected]@jalindia.co.in





West Block-VII, R.K.Puram Branch (1076). But today 40 days have gone passed and till date i had not received any response from your side. While SBI says it will be open in only 10 days.

I contacted to concerned person many times but he said that this is not in his hand it will be done by Mumbai Head office. So i want to know that who is responsible for the delay of 40 days.
Please clarify for delay of one month.

Please sort out this as early as possible.

Regards
Ashwani Kumar
Mob.No.: [protected], [protected]
Email: [protected]@gmail.com

Respected Sir/Madom

My self is Ajay Mehndiratta working as Software engineer in reputated MNC.

I would like to draw your attention towards SBI Credit Card recovery agents threat calls.

I had a SBI credit card which account no is [protected] in 2007, I used this card and pay the bill through cheque but after some time got call from sbi credit card department that your cheque is dishounered by bank.

I contacted my bank and ask the reason that why my cheque is dishounered so they replied that this is not your fault bcz your account have sufficient balance but cheque is presented in wrong way by sbi cards.

Then I called customer care and told them the whole story they accept there fault and then I request them to close my account and block my card immediately and told them if still they face any problem in clearing my cheque, they can collect my bill amount i.e. only 500+ as cash any time.

Now around after 3 years I got call from there recovery agent that you have due of 10000 rupees and pay it immediately otherwise they take threating action againts me.

I heard from lots of peoples that SBI credit card are fraud and they appoint recovery agent who are criminal and threating the public. I know that RBI made rule that no bank can appoint recovery agent like this.

I don't understand SBI bank is the leading bank in India and its a nationalized also and still doing same full act.


You are requested to take very strick action against them.


Thanking You
Your Sinercely
Ajay Mehndiratta
[protected]

Dear Sir

I gave request for transferring the account from Ambattur branch To Jafferkhanpet , i also submitted my pass book in jafferkhanpet branch while giving request (15/6/2010). my account is showing the branch name as jafferkhanpet branch for the last one month , but still my pass book is not been processed from the ambattur branch , So i request to raise the complaint on the Ambattur branch regarding the same and process my request as soon as possible ,

My name isSANDHYA DEVI and my saving account no. is [protected] .
I applied For New card .THREE month has passed but still I did not get it.
Please Let me know wat is the reason behind this

This is the mail sent by me to SBI Customer care:

This is Mayur Kulshreshtha, having a/c [protected] with SBI, Bodla Branch, Agra. My account has been debited by Rs. 4000=00 when I tried to make transaction on[protected] at ICICI ATM on JIIT Sector-62, Noida. During the transaction I had not recieve the money and the slips for the transactions. In this context I had already made a complaint to the Customer Care no.[protected] but they didn't register my complaint and said that check your Account after 24 hours of the issue so i did the same but the money is still not credited in my account.

so, please resolve the problem as early as possible. Do need ful in this matter.

Hello,

This is regarding card i holding which is going to expire on 11/08.
card No. [protected]
My mobile number [protected]

There are too many issue with this card.
1.I haven't received any pin number for this card yet.
2.I haven't signed it neither operated.
3.It was a free subscription card when I aplied for it,I was told this.
4.I haven't applied for any insurance.

Now the situation is like that when I am not using it i am receiving bills for it.
I did not fay for it.
I received call for it.
When matter escalated executive told she will cancell insurance.

Again I received call for not payment.
I asked about reason and process to return the card
and i was informed will call back, had received no call.
contacted local SBI branch nerul for returning of card,
where they refused to do so?

I went out of country for bussiness purpose.
Still my familly received call, causing stress to them.
Inspite of being told the status, call happenning to come.
It was happening repeatedly for a week.
who is responsible for it?

Now i received the bill again for amount of Rs. 2060.75
I called helpline and executive asked for the complaint.

I have some questions:
1.I haven't received PIN number without which how card is activated?
2.I haven't applied any insurance not by any call and not signed any document,
How I can be charged for that?
3.Who is responsible for the stress caused by your executive to my familly in my absence,
specially my mother who is patient of low blood pressure?

Reinstatement of Card No. [protected]; Contact No. [protected]

I have sent 8 mails since January on the feedback.[protected]@ge.com and head.[protected]@ge.com id - and i have received no positive response except automated mails.

I have made a payment of Rs.103026/- through the following cheques in 2009
1) CHQ NO. 087406 DT. 27-07-09 AMT 40,000/-
2) CHQ NO. 087409 DT. 05-08-09 AMT 31,513/-
3) CHQ NO. 087410 DT. 05-09-09 AMT 31,513/-

SBI letter dated 27-Jul-09 confirms that my card will be reinstated on receipt of the 3 payments. SBI Letter Ref No. DEL/REC/FIELD/JULY09/460

Despite clearance of payments SBI has dishonoured commitment of their letter and I have not received the reinstated cards.

Unfortunately SBI has also not updated records and my card account shows a default of Rs. 97,327.66 as on 16/07/2010.

Via an SMS on 16/07/10 at 11.07 AM SBI has informed me that they have sent a Lok Adalat Notice to me.

I called their helpline no.[protected] on 16/07/10 at 12.18 PM and spoke with Himanshu Sachdeva Customer Care Executive who after keeping me on hold for 5-8 minutes informed me that his Manager Kaustav Banerjee has said I should speak with my Lawyer. He did not transfer my call to his manager saying he was in a meeting.

CONSIDERING I HAVE RECEIVED NO RESOLUTION FROM SBI IN THE LAST 5 MTHS IT IS CLEAR THAT SBI CARDS IS NOT IN THE PRACTICE OF RESOLVING CUSTOMER ISSUES AND CONTINUES TO HARASS CUSTOMERS WITH WRONG DATA UPDATIONS AND MOST IMPORTANTLY DISHONOURING COMMITMENTS.

I DEMAND COMPENSATION FOR THE UNNECESSARY HARRASSMENT.

Anne Williams
[protected]

I Vishal Pokale want inform you that Myself & My mother Mrs.Chitra Pokale want to Open an Saving Bank Account In SBI Byculla Branch for the same purpose today morning i visited along with my mother to SBI Byculla Branch,

In Branch I meet Mr. Bhuvan ( Counter No 15, Customer Service officer) After checking My Account Opening Form Mr. Bhuvan kept My and My Mother's Account Opening Form with him without given me any acknowledgement and told me come on Monday, We Require Minimum 4 days for Saving Bank account opening

One more thing I want to Apply SBI Yuva Card for the same i asked to Mr Bhuvan then he asked me What is this SBI Yuva card ? he told me you can get only normal ATM Cum Debit Card but he don't have any idea about SBI banking Product.

I Just want to confirm with you is this information is correct Given By Mr. Bhuvan to me

1) What is TAT for Saving bank Account opening ?

2) Why you require 4 days for Account Opening ?

On the 11th of July, i was trying to withdraw Rs 500/-for some emergency purpose, while the cash was supposed to be disbursed the power went and the machine got switched off.when enquired with the security guard says they don't have a UPS backup for the machine.

Imagine an SBI ATM machine without power backup suckers..............,


I complained to ICICI thet claim it will take atleast 12 working days.

But the money i needed at that time was a absolute emergency.

i have lost my SBI atm card today.my bank branch is padmanabhanagar.my a/c no is [protected].please block my card.

TO,
I have a current a/c of SBI safipur branches.i h,ve send deposite some amount (65000) at 3:45 PM 15-07-10. Cashier tell me AB NAHI JAMA HOGA BHAG JAO Cashier { Dinesh chandra tripathi} Have miabeaave & not deposit my amount..
Please cleryfy this problem.
sktrading company have monthaly turnover of sbi bank 6000000.

S.K.Trading co.
safipur unnao
[protected]

i have applied for second cheque book in the month 25/4/2010 in rajabazar sbi branch . but i could not get it till date . a/c no-[protected] dipak das

From,
Sogi Thomas
Puthuppallil House
Ponkunnam Po
Kottayam Dt , Kerala.

To,
Grievances Cell
SBI Cards

Sub: Complaint regarding unauthorized and illegal demands from SBI Cards and payment services Pvt. Ltd.

I was a holder of SBI Card No.[protected]. I was not using the card and hence one Mr.Naveen Gupta, Senior Manager Law and Recovery issued to me a notice dated[protected] requesting to settle the outstanding dues of Rs.2,127/- before[protected] to close the account as a one time settlement offer. It was instructed to make payment by cheque favouring my SBI Card No. and accordingly I sent a cheque for the same amount dated[protected] bearing No.190624 drawn on HDFC Bank. Afterwards nothing was heard from SBI cards for a long period. After few years I received a lawyers notice in the year2008 demanding a huge amount without considering the payment I have already made. I have given replay to that letter stating all facts narrated above. Again now the SBI cards has issued a notice to me with a threat of arbitration case for realizing of Rs.33056.37/- on account of SBI card which was closed by remitting entire amount in the year of 2004.The demand made by SBI cards and payment service Pvt Ltd is illegal and with ulterior motive to extract money which is against the rules laid down by the R.B.I and in violation of the guidelines. Therefore your good selves are requested to enquire in this matter and take appropriate action against them from extorting money from the poor and sincere customers like me.

Kottayam
Yours Faithfully,


Sogi Thomas.

Sir,

I am sorry to inform you that I having SB Bank A/C with your branch which A/C No. is [protected] and cheque issued by you in the series From 156886 to 156895 which had registered your system spite the matter I have applied one IPO with my cheque No-156886 @ 6500/- unfortunately that IPO have not allotted us and amount has debited by you which had not issue cheque by us ( Cheque -156866 shown entry in My passbook dated -02/07/2010 )after that you debated amount in my SB Bank A/C .why ?

Plz look in to matter seriously as soon as possible either you clarify my debited amount or credit in may bank account other wise I am going to take legal action against you with lokpal also.


Attachement

1-Lokpal , Kanpur.
2-SBI, Regional Office, Lucknow.
3- CTPC, Lucknow .
5- Karvy Computer Share Private LTD
Yourfaithfully

Dev Sharan Verma
L-4M/81 SECTOR-M
ALIGANJ
LUCKNOW- 226024
Mob.No-[protected]