State Bank of India [SBI] Complaints & Reviews

A SBI card procurred under promotion scheme in Aug 02 (card no, [protected]) but cancelleled after using the same for 4 months due to consistent wrong billing and " I care a damn abt cust service" attitude of their call center executives in Jan'03 at their credit c ard offfice at MIDC - wimmar house by paying off the principal amount spent on the card.

After few months i start getting bills stating the payment is due. The billing mistake was not rectified and they started adding finance charges and interest on the same!!! On lpodging strong verbal complaint the bills stopped coming and then resurfaced again in '2005!!!!

a prompt written communication to the head cardsd division further stopped the bills and now again from 2009 i have been reciving bills by post and not courier as is normally the case. Letters to customer service executive, head Cards division, and even to Mr O.P.Bhat has been of no use.Both my parents are medically unwell with my Mum having suffered a stroke 6 months back and also been diagonised with Alchizemers and my Dad is emotions drained out looking after her and now I have started recieving threatening phone calls. Since my job involves travel 15 days a month, they are under tremendous emotion strain.

Pls suggest a good lawyer as i want to file a case in consumer court and fight for a min 10-20L compensation to set an example to all banks who try to penalise consumers for their call centre/ billing centre's inefficency.

Biju Gangadharan
[protected]

Reference : 1. PPO Number: 166656-S/ Haryana
2. SB A/c no: [protected].
3. File number: 3484 dated 10/4/2010
I am paid pension through SBI, MG road branch, Gurgaon (01565) in the SB A/c no: [protected].
It is submitted that I had retired from Haryana Health department on March 31, 2009. Case for starting my pension had been forwarded to your office through SBI, MG road branch, Gurgaon (01565) on 10/4/2010. Payment of pension commencing from 1/4/2009, thus made 13 months arrear of pension due on as on 10/4/2010. I did not get pension for the period of seven months i.e. from April to October 2009 for the reasons not known to me.

I HAVE TAKEN HOME LOAN FROM SBI WITH ACCOUNT NO : [protected] FROM SBI SAIFABAD BRANCH IN HYDERABAD.I WANT TO MONITOR THE STATUS OF MY ACCOUNT ONLINE.NO RESPONSE FROM SBI FOR REPEATED REQUESTS.IT WILL BE A HORRIBLE EXPERIENCE ,IF WE APPROACH THE BRANCH TO GET STATEMENT TO SUBMIT TO OUR ACCOUNTS DEPARTMENT FOR INCOME TAX COMPUTAION.

D.KAMESWARA RAO

I HAVE A SBICAPSEC ACCOUNT WHICH USERID AND PAASWORD GIVEN TO ME IN MARCH.
BUT WHEN I WANT LOGING ON IT IT SHOWS

Invalid connection parameters. Please contact the system administrator.

WHAT CAN I DO PLS TELL ANY ONE TO I ALSO RIGHT A LATTER TO THIS HELDESK BUT THEY DONT GIVE ME ANY ANS OR REP-PLY

I FORGOT MY DEBIT CARD PIN
THIS IS SHADAB KHAN NEEDED MY DEBIT CARD PIN AS I FORGOT IT PLZZZ.... DO TELL ME AS SOON AS POSSIBLE, AS I M FACING A LOT MANY PROBLEM IN ONLINE BANKING AND SHOPPING,KINDLY TELL ME THE SOLUTION ON MY EMAIL

REGARDS
SHADAB KHAN
ACC. NO.[protected]
DEBIT CARD NO[protected]
VALID FROM : JULY 2009
MOBILE NO-[protected]
E MAIL: [protected]@YAHOO.CO.IN

I visited the SBI Dilshad Garden Branch on 04th july 2010 to fill the allotment forms for the Mohali Plots allotment of PUDA. I was filling in the banks loan agreement form for the same and deposited all requisite forms and money.
While I was doing the same, I asked for a query from one of the officer sitting there. he misbehaved with me and my wife. the man was chewing tobacco and was probably drunk. Inspite of giving me the answer to my query regarding the matter to be put on the stamp paper duly signed by my wife, He argued that we should not even bother about the matter to be put on my signed stamp paper. I was unable even to withdraw my application as I have already paid 5725 ruppees to SBI plus 100 for form and 120 for stamp paper.

When I retorted and the other people sitting there talked in my favor, the gentleman settled down but none of his bank staff asked this gentleman to behave properly feel sorry for what he did.

After filling in the form with the help of other officers, I was not even told the name of this gentleman, when I frequently asked this, the errant officer felt the impunity and challanged me saying that his name is G V puri and angered on me saying that I can do whatever I feel like. His impunity and misbehaviour is a blow to my dignity and I really feel powerless as a common man.

Request this to be a form to raise my complaint/.

My contact number is [protected]

www.onlinesbi.com not working

From last few days I am trying to access https://www.onlinesbi.com to check my a/c details but getting an error of "Cannot find server", "The page cannot be displayed". On calling the customer care they said its working fine and there is some problem with my ISP and internet browser. How can this be possible when I am able to access other website and not only the sbi?

The customer care and the internet banking division of SBI sucks, there are useless people who does not know anything of internet and got a dont care attitude.
My suggestion to people, be careful before opting for SBI.

Sir,
I am a customer of SBI asansol main branch, burdwan district(W.B). My savings bank account no :[protected].
while, i was withdrawing a amount of Rs 10,000 /- on 17/06/2010 at 1229 hrs at pune railway station ATM, the transaction was shown incomplete at that time, thereafter i tried on a different machine but the result was same. on the very next day, while i was checking my statement at dighi branch on 18/06/2010, pune it showed that a amount of Rs 25,000 /- had been debited on 17/06/2010, whereas i didn't receievd any amount from the machine.

sir, i have already lodge a complaint to the CSM, with ticket no : 3639-AT11272362 and 3640-AT11272379 respectively on 22/06/2010, again i have also lodge a complaint to the customer care of kolkata (AGM) with ticket no : CC[protected] on 26/06/2010 again on 1/07/2010 with ticket no : CC[protected]. A written complaint has also been submitted on 23/06/2010 at asansol main branch.

Matter has been informed to the Dighi branch, Main Branch At pune on 18/06/2010. But i am sorry to say no action has been taken till now.

Sir, i want to state that this amount has been credited on 12/06/2010 on my account (Salary Payment)
i am in very need to this amount for admission of my son at Pune.
I have been telling the authorites of SBI about this matter, but no response is coming from that side..

Sir, i would request you to kindly adjust this amount and look into this matter sincerely because already 17 days has been passed and i am totally helpless.

I would expect to get a best result from you.

Thanking you

Sumit Bhattacharya
E-mail id - [protected]@yahoo.in
Mb no : [protected]

Respected Sir,
I forgot my logon password.My personal details are as follows:

NAME: Poonam C.Fafat
ADDRESS : Lect. in INFORMATION TECH DEPT.
GOVT.POLYTECHNIC,AMRAVATI
ACC NO. [protected]
BRANCH: SBI BADNERA

Hi

I m Ashwini Patharkar having account at Parner, Dist Ahmednagar (Maharashtra) in SBI bank I lost my Debit card & I blocked immediately with ref. no [protected] and apply for new one but since more then 2 months I didn't received my Debit card. When I inquired at Local branch office they told me Card already dispatched & given me Postal id no EA[protected]I8 then I went to Post office & asked about this no but they didn't find any related information regarding this no

Now SBI Parner bank is saying apply for new one.
Why should we apply for new one and what is the guaranty after applying this we will get our Debit card can any one help me regarding this issue I already frustrated due the Bank operation & services

Thanks & Regards
Ashwini Patharkar
[protected]

i had withdrawn Rs.10000/- from my SBI account using SBI debit card at Corporation Bank ATM. To my utter surpise SBI has debited the amount twice for single withdrawal. Sent e-mails to SBI Main Branch Hyderabad twice. This is causing mental trauma because i really need money urgently. Sent complain through e-mail twice. Bank has to act immediately to gain faith of their customers. - K.VIDYA SAGAR, HYDERABAD

S S SAXENA
AUTO WINGS
G-32, SITE 4, UPSIDC, KASNA ROAD, GREATER NOIDA 201308
Phone: [protected]
SBI VISA CARD NUMBER: [protected] Valid through 05/10
To
HEAD, CUSTOMER CARE CENTER, SBI
SBI

Case ID=[protected]' SBI VISA CARD NUMBER: [protected] Valid through 05/10
UNAUTHORISED BLOCKAGE OF SBI VISA CARD NUMBER: [protected] Valid through 05/10
SBI CARD WITH CREDIT BALANCE OF RS ONE THOUSAND ONLY
Sir,
Please refer my earlier e-mails dated 02 Jun 2010 and the reminder sent on 11 Jun10.
It fails me to even understand how complaints from a senior Air Force Officer as well as a senior citizen are treated by your staff. The delay and on top of the whole thing, a reply with half information becomes very painful. One loses faith in SBI. So do not speak about TRUST.
After waiting for almost a month, I got a call from one MS Sharmila from Chennai SBI Office (from phone Number [protected] ) saying that she was responding to my e-mail and was to say that the case is being progressed.
She did not know the full history of the case, was totally ignorant about the credit balance of Rs One Thousand in my above quoted card. She said she has to “investigate” the credit amount. She had NO answer as to why and by WHOM this said card was BLOCKED.
AMAZING !
Now the credit balance is due to:
1. Cheque Number 766527 dated 20 Feb 2008 for Rs 2500.00(Drawn on Syndicate Bank Air HQs, New Delhi)
2. Cheque Number 766529 dated 26 Jun 2008 for Rs 1000.00(Drawn on Syndicate Bank Air HQs, New Delhi)
Out of this there was a transaction and the balance of credit of Rs 1000.00 has been reflected by SBI Cards in monthly SMS that I have received without break till date.




Where is the doubt and where is the need for any delay or investigation or for that matter any other input?
The bottom line is that every little thing should be available in your computer records.

All that I wanted was:-
1. WHY WAS THE CARD BLOCKED AND BY WHOM?
2. WHY WAS I NOT INFORMED?
3. That the said card which was valid through 05/10 should be renewed and sent to me at the earliest.
4. Appropriate action to be taken so that such cases of immense harassment do not take place in future.
I have not got any satisfaction from the customer service of the SBI.
I want this letter to be seen at a higher level for immediate answer to my request/complaints.
Will I, a senior citizen, NOW get a reply?????
Thanking you
Sincerely,
Air Commodore S S Saxena VSM
02 JUL 2010

Dear Sir/Madam,

This is to inform you that i have not used my SBI Credit Card ([protected]) till date inspite of which SBI Credit card department have entered my name in SIBIL and SBI call centre employees are refusing to to provide me with the valid reason for the same .

Kindly check on this matter because i am facing lots of problems.

Waiting for your immidiate reply.

Thanking You

yours faithfully

Clyde S Remedios

Respected, sir

1. Ref our letter No 6944464/01/Per dt 11 Jun 2010.

2. The subject above letter mention is not reply till date.In view of the above mention letter may i requested to you to look into the matter personnally so that the remaining amount i.e. Rs 5000/ (Five Thousand) may please be credited in my account at the earliest pl.

3. For this act of kindness I shall ever be grateful to you.

Thanking you

Your faithfully

(Jay Prakash Singh)

Sir, I, Manoj Kumar De having a/c No [protected] with SBI Chinar Shoping Complex (10460)branch. my ATM card has been lost and i applied for a duplicate ATM card on 08 Jun 10. The branch is not ready to check and inform about the posn of the application within 20 days period. After 20 days i.e on 28 Jun 10, I came to know that my application not been processed and i have to submit one more application. This branch is also not ready to accept any application whose account held with other SBI branches. For the similar cases I have recd HDFC and PNB ATM cards within 06 days and from the branches where my account not existed. Inspite of regular visit for last 20 days I could not having e-banking facility for the above mentioned account, only I could submitted my application for e-banking facility on 25 Jun 10. Passbooks are not being updated for last 40 days due to printer not working as intimated by the branch. Moreover the staffs of the branch behave very rudely with the customer. Therefore you are requested to do needful by which i could remain your customar. My e-mail ID is manoj.[protected]@rediffmail.com and cell no is [protected].

I entered an amount of Rs 7000 to be withdrawn, however the machine only dispensed out six thousand in denominations of Rs. 500 x 12 just inorder to check that probably the error were corrected immediately withdrew another Rs 1000/- but the loss was mine as the total amount of withdrwal reflected 8000/- while I had only 7000/- in hand

Please advise this way in which my mony can be recovered - Thanks
Christopher
+[protected]

I Have deposited one cheque for Rupees six lakh fifty three thousand nine hundred ninety eight at Neamatpur CBS branch on 23rd june 2010.. The same was issued by IISCO STEEL PLANT, Chasnalla Colliery to me on 22nd june 2010.duly signed by DGM, Finance And AGM Finance of chasnalla Colliery.Neamatpur CBS Branch informed me that cheque could not be cashed as one of the signatory's signature was not scanned from Dhanbad branch, though the signature of AGM, Finance of chasnalla Colliery was forwarded to Dhanbad branch as authorized signatory of chasnalla Colliery Account lies at Dhanbad Branch Being retired person I am loosing daily interest for the above amount due to non transfer, which totally negligence of Dhanbad Branch,Therefore it is requested to look into it so that the amount may be transfer to my account with interest due from 23rd june 2010.

sir,
i am ex service man and having pension a/c in sitamarhi main branch state bank .letter concerning pay commission arrear was receipt by my parent branch in nov 2009. my ppo no. is008/14/B/13955/2006 and corrigendum pension payment order no. 08/14/B/CORR/51396/2009

It is really sad and dis-heartening to find people behaving in cities like Mumbai and dealing with educated people like Britishers used to treat uneducated Indians in small Villages. It is Highly Humiliating and Insulting to step inside the premises of State Bank of India, Konkan Bhawan Branch, CBD Belapur. The Staff is absolutely out of Control of even the Branch Manager and they need to be taught lessons in Manners.

Earlier in Jan 2010, My Dad wanted to withdraw money from his SBI account with core-banking branch at this very particular branch. At that instant we were treated badly and of-course the Withdrawal was denied. We Let Go the Matter.

Today Again when we entered and Inquired about opening a PPF A/C, we were handed over the Forms and told to come back with PAN CARD Copy and ADDRESS PROOF. On request of more clarification, we were told that Vodafone Bill will also suffice and except Phone Bill nothing will work.

When we reached the Bank again to submit the form, what started was a series of bouts and insult. 1 Person is ready to accept 1 thing and the other simply denies it. amist all confusion and rude behaviour, even the Branch Manager felt helpless to Open a PPF Account for us.

Dear SBI Authorities, Please explain following that for Opening a PPF Account
Qns 1- Do we have to satisfy personal egos of the staff ?
Qns 2- Do we have to relatives/Friends of the Staff?
Qns 3- Do We have to be treated like slaves and third grade citizen?
Qns 4- Most Importantly, How do you expect the customer to behave with the person in your bank when she does not know how to talk?
Qns 5- On Personal Note, How do we control the urge to Punch down such foul mouthed lady.

Frankly, if the PPF Account cannot be opened or if you do not want to open, Please tell us" I Will Not Open for You, Look Somewhere Else". and that will suffice for us. I did not visit the branch to get insulted and loose my night's sleep.

Please help.

I have requested SBI Sambhar Lake(Rajasthan) to transfer my PPF account no 01P0090016 old no SBI/SBR/106 to Ramesh Nagar Head post office Delhi-110015 on 22nd Dec 2009 through Ramesh Nagar HPO. I have been following through various reminders. My account has so far not been transferred even after 6 months now. Kindly expedite the matter.
Prachi Hurkat
Phone :[protected]