State Bank of India [SBI] Complaints & Reviews

SBI Mandaveli/RACPC has excecuted EMI Twice Rs. 20,000 from my Savings Account([protected]) through ECS during February10th and 11th 2010 and during March 10th 2010-twice (Home Loan Account No. [protected]). The double execution of February was rectified by the Branch Manager when informed over Phone. But the Double execution of on 10th March 2010 of Rs. 20000 has not been reversed even after my consecutive Phone calls from 13th to 18th March 2010. Moreover, due to this above Bank's mistake, the Cheque issued by me to the TATA-AIG Insurance (Cheque No. 767536) for Rs. 11,478/= has been dishonoured by the SBI-Adyar and charged Rs 75/- as Cheque return charges.
Expecting immediate remedy of reversing Rs. 20000 in to my account with a proper penalty and with the interest as equalant to F.D. till the time of reversing; and reversing the Rs. 75/= deducted as Cheaque Returning Charges for no fault of mine.
Very important anticipation is that the concerned authorities should feel the value of the Customer's value, rights as well as the Consumer value and rights as responsible Social Workers in the responsible position.
Thanking you.
Sincerely and Truly,
Ravikumar S.

On 25/07/2008 visited at SBI ATM outlet, Exhibition Road (SIAN[protected], When I inserted my ATM Card for withdrawal of Rs.4000/- I ditn't receive the Cash but my saving account No.:[protected] was debited for the same amount.
and transaction No.: 160, My account is at SBI, Arrah Branch.
I lodged my complain at SBI, Arrah but my complain was not attented.
Please reimburse the amount debited of Rs.4000/- so on.
Thanking you

Yours faithfully,

Sd/-
Shashi Shekhar Singh

Two separate cheques were dropped at about the same time on 12 March,2010.
1. One cheque # 231564 drawn on ICICI Bank Kaushambi Ghaziabad-201010 was dropped in PNB dropbox. This cheque payment was collected and credited to the concerned account #[protected] by PNB on 16 March,2010. I have no complaint in this regard at all.
2. 2nd cheque # 316314 drawn on ICICI Bank Preet Vihar Delhi-110092was also dropped at about the same time, rather 5 minutnes earlier than the cheque mentioned at # 1 above, in dropbox of State Bank Of India,Kaushambi,Ghaziabad-201010 on 12 March,2010.Payment for this cheque dropped in SBI dropbox has not been collected/credited to the concerned account #[protected] so far until 3.50pm on 19 March,2010. SBI branch Manager says delay is due to holidays falling in this period.
PNB collected/credited the payment on 16th March, 2010
Where as the SBI is still making excuses and has not collected/credited the payment until 3.50pm19th March, 2010
Why this abnormal delay on the part of SBI Kaushambi,Ghaziabad-201010 (Branch # 11946) ?

Complainant:
Sunder Lal Dua A-11 Kaushambi,Ghaziabad-201010 (Mob.[protected])
Email ID:<[protected]@gmail.com>
SBI account # [protected] at SBI Branch No.11946,Kaushambi,Ghaziabad-201010
Date: 19 March,2010 (4.05pm)

Dear Sir,

My father Shri Anand Prakash Sharma (A/c no.[protected]) expired on 13/02/2009 and Death certificate was also handed over to State Bank of India, Hapur Branch.
It is brought to your kind notice that his arears of pension of 6th pay commision are still awaited.
I have informed SBI,Hapur in written about the matter on 24-Feb-2009 , 17-Nov-2009 & 8-Feb-2010 along with the copy of death certificate.
Bank has also sent the same application to CPPC, Delhi on 8-Feb-2010 (post no.-47).
But still no action has been taken.
Kindly take a quick and appropriate action.

I am the joint secretary of the coimbatore branch of all india central govt.pensioners association. Members of our assocaition(coimbatore branch)
particularly BSNL retireeswho are receiving pension on IDA pattern are facing
lot of problems. For instance, One. MR. S.R> Palaniswamy is receiving pension
through State Bank of India, Coimbatore Main Branch. He had not received increased IDA from 1.10.2009. In this connection the pensioner gave a representation and since there was no response for the past 4 mths. I went along
with the pensioner to SBI, Main Branch, Coimbatore and the officer in charge of
payment of pension said he had not received any letter given by the pensioner
and directed to meet the officer at the counter to whom the pensioner had given
the letter. When enquired the officer said he had gone on leave and he had handed over all the letters recd. by him to his reliever. Again i asked the pensioner to give another representation.Even though it was given fourth time on 15th no action had been taken so far. In addition I had sent a email to SBI Chairman for which so far no action had been seems to have been taken to redress the grievance of the pensioner. Further when I contacted customer care
centre, Chennai, one officer by name Sri Sitaraman answered and he wants me to enquire and tell the name of the officer who had dealt the above grienvance so
that he can take action against him. When I told I will enquire and inform him and asked him to note down the PPO number and sb account number of the pensioner he wants to me to send the details by fax. This how State Bank of
INdia is running customer care. This one instance I had given. The officers in many of the branches situated in Coimbatore zone does not .even hand over the
pensioners copy of the PPO to the concerned pensioners under acquittance and get agreement from the pensioner agreeing to banks recovering any excess amount paid and simply forward both halves of the PPO to the Central Pension
Processing Centre, Chennai. The worst part of all this is from the CPPC, Chennai. When I contacted them over phone they say I am not expoected to
inform the grievance to them and I should represent it to the local branch from
pension is paid and that branch manager should contact them, but if we request
the concerned branch manager to contact PPC they say it is not their job.

I will be very thankful if you take up the BSNL pensioners case like this and arrange for permanent remedy and oblige

I am Samarjit Jana , a customer of State bank of India, Daltonganj; with consumer A/c no - [protected] ; in Daltonganj bazar branch, in Jharkhand; deposited a cheque on[protected] ; the money is already credited form vananchal Gramin Bank, Hamidganj branch in Daltonganj on[protected], but still now not credited in my account.
they are telling due to a fire outbreak in SBI Main branch in daltonganj they are not able to credit my money in my account. Please help.

Samarjit Jana
Mob - [protected]

I Applied For a Credit Card in SBI which is linked to FD. WIthin 24 hours of submitting the application i realised the urgency of my FD money and cancelled the credit card application before processing the same. But its been 40 days i cancelled the credit card application and not able to cancel the FD with the bank as they have not received information on my cancellation till date. They are straight away rejecting my application for FD cancellation saying they dont have information on cancellation of Credit Card.
Its really pathetic that due to some credit card relationship manager negligence i am not in a position to receive my money back on my urgent need.

TWO WEEKS BACK. I APPLIED FOT INTERNET BANKING ACCOUT. I GOT ID AND PASSWORD ON SAME DAY FROM BANK. THEY SAID THAT ACCOUNT WILL BE ACTIVATED WITHIN 24 HOUR BUT STILL WAITING FOR IT.

WHENEVER I TRY TO LOGIN ON onlinesbi.com IT SAY INVALID USERNAME AND PASSWOR.DO FOR ACTIVATIN MY ACCOUNTS WITH STATE BANK OF INDIA, SECTOR 30, CHANDIGARH, BRANCH CODE 1443

MY ACCOUNTS NO.[protected]

WITH REGARD
BRIJ MOHAN DATED 18.3.2010

March 10, 2010

To Whomsoever it may Concern


To start with, am unsure if this mail will be read and responsed upon. But, I would want stringent action taken against V Prasad, Manager - PBD of SBI, who was not only rude and arrogant, but also does not know how to speak to a customer.

I have initiated a Car Loan since February 2010, for which I have cleared ECS Mandate for a deduction of Rs 9962/00 per month from my Savings Bank Salary Account with you in your Samriddhi Bhawan Branch, Kolkata. Such clearance is to be effected on the 5th of every month. The first EMI was given thru a PDC which was promptly cleared. Therefore, technically, my 2nd EMI and 1st thru ECS was to be effected on 5th March 2010. The available funds on 5th March 2010 was a credit of Rs 26076/00

To our horror, HDFC Bank, thru which the Car Loan was availed, called on 8th March to tell that the EMI payment could not be effected and the reason given was "Refer to Drawer"

I clearly remember of not giving any special instruction to stop such a payment. When I went to SBI Bank alongwith my husband on 9th March, we were told to meet one, Mr Milon Sen. On updating the happenings and checking thru my bank account, Mr Sen confirmed the error and referred us to Mr V Prasad, Manager - PBD. This gentleman paid no attention to what was being said, was completely disinterested and kept on fiddling with his papers and computer and had the audacity to say that such practice was normal in SBI and the next EMI from April 2010 would be honored. He then asked Mr Sen to give us a certificate confirming the available balance of Rs 26076/00 on 5th March 2010. Within a minute of saying this,he asked Mr Sen to not give us any confirmation and told us to speak to HDFC Bank. This hassled us and we demanded the certificate. At this point of time, V Prasad became extremely rude, loud and also forgot how to speak to a customer, and that too a lady customer. This angered my husband and he too had to caution V Prasad to know how to speak to a lady.

Then an elderly gentleman came and wanted to know our challenge. He apparently reported to V Prasad and admitted that though the mistake was from the end of SBI Bank ( the ECS Mandate was updated from 5/4/2010 instead of 5/3/2010 - and he showed us that on his computer), he could do little as V Prasad is his Boss and he cannot do anything which the Boss did not like or allow. He said, as a"mediatory" gesture, he could stamp the Pass Book as "updated on 8th March 2010". He also said that since they were low on manpower, they had to multitask. I was amazed at the excuses being made for the screw ups of SBI Bank

Now, my questions to SBI Bank are:

1. When I had clearly allowed ECS Mandate, how did the Bank committ the mistake of logging in 5/4/2010 instead of 5/3/2010
2. HDFC Bank has charged Cheque dishonor charges + there was a lot of embarassment for such incompetency of SBI Bank. Who will pay for that?
3. How does V Prasad have the audacity to be rude and arrogant to a Customer? Is this the culture of SBI Bank? Is this your recruiting and training standards.

I seek immediate redressal to my challenge alongwith a apology letter for the error and rude behaviour of V Prasad.


Regards

Sucharita Roy

I have taken a staff individual hsg.loan from SBI, West Mambalam (code 1683) branch. After closing the account, when i went to collect the original documents, it is observed by the branch, that they have misplaced the original file submitted by me.

I am very very sorry to say and complaint against my own bank. But think of my situation, and kindly do something and advise me further in this matter. My telephone no. is [protected].

My Hsg. loan account No is 95049 at SBI, West Mambalam Branch, Chennai 600033.

Thank you. K Sujatha

SBI share certificate No.2530097,98 & 99 Folio No.[protected] shares) D/W for the same not received. As i am in need of some money, kindly send me the D/W as soon as possible. Now i have taken VRS and home address is H 101, New Padmavathi Nagar CHS, Film City Road, Goregaon (East) Mumbai 400 063. My telephone is [protected]. Kindly please do the need ful. Thank you.

K Sujatha...

sir, yesterday i entered my sbi atm pin cards wrong three times.......
my account has been blocked........
could anyone tell me how to reassure that lost pin code and how to access my sbi account

I LOST MY SBI DEBIT CARD PLEASE BLOCK AND ISSUE NEW CARD

I am state bank of india chitttoor account holder , i lost my debit card, so please block it and issue the new card immdetly.given my details below:
Name : C.VENKATESH
Account No.[protected]
Bank & Bramch : State Bank of India, Chittoor Main Branch
ADDRESS :12-39,BAZAR STREET,CHITTOOR-517001(ANDHRAPRADESH)
Contact : [protected]
Ph.[protected]

Sir,

Your Bank has debited my Debit card ATM Annual fee two times i,e Rs. 50/ and Rs.50/- again on dated 14.03.2010from my Accounts.While I have single ATM card.
Please give the reason for.

Rajesh Kumar Gupta

A/c no. [protected].

To,
The General Manager
State Bank of India
Local Head Office
11, Sansad Marg
New Delhi
110001

Sub:- Revised Arrears (Sixth Pay Commission)

Respected Sir,
I am retired army officer, JC 488403 N EX SUB CHATUR BHUJ CHAUDHARY,
Sixth Pay Commission was implemented on 31 Aug 2007,

My original PPO No. S/033649/2007/ARMY
According to Sixth Pay Commission, revised PPO NO- S/CDR/064547/2007/ARMY released on 28 May 2009
and I received same on 19 July 2009.

Required PPO Documents were sent by My pension branch- JUGASANA (MATHURA-U.P.) on 11 Aug 2009 to your pension department.

I didn’t receive the arrears till 03 months, so I sent one objection/complain letter after consulting my branch manager,
but still not received any revised arrears payment in my AC NO [protected]- SBI JUGASANA, MATHURA-UP, CODE-07838.

Request you to send revised arrears in my account of SBI JUGASANA, MATHURA-UP Brach earliest.

Thank You,

Warm Regards
JC 488403 N
EX-SUB
CHATUR BHUJ CHAUDHARY
JAT REGT

A/C NO [protected]
SBI, JUGASANA BRANCH, MATHURA
CODE- 07838

Correspondence Address:-
Chatur Bhuj Chaudhary
S/o, Tundi Lal Chaudhary
Village and P.O- Baltikari
District- Mathura
Pin- 241308

My mother Smt. Lajya Devi was expired on 02.07.2008. I have intimated to the State Bank of India, Navyug Market, Ghaziabad(Branch Code 0642) to stop the pension of my mother on 18.12.2008. SBI has confirmed that pension has been stopped and excess pension has been recovered. After that, Arrear of VI th Central Pay Commission (40%+60%) has not deposited in my mother's SBI Account till date.
I have visited several times in the Branch of Navyug Market, Ghaziabad. As per dealing officers of the Bank, the arrear of VI CPC will come from Centralized Pension Processing Cell, Chandni Chowk, Delhi. Further, I have visited CPP Cell, Chandni Chowk, Delhi and they replied once that the arrear will be sent to the Bank in the month of February 2010 and second time on 15/03/2010 Complaint Cell officer replied that a representative from the SBI Branch of Ghaziabad will come and make arrear of VI CPC then I will forward to the Branch Office for payment. Nothing is clear to how it will be materialized.Please help me.
Sanjeev Kumar Sharma

Dear Sir,

Re; Deposit certificate under Loan A/c No. [protected] Sh. Subash Chandra Behera.


I am a loanee having above loan account in SBI,Phulbani,Orissa. For income tax calculation purpose our office need a certificate stating loan principal and interest deposited by me in this financial year-2009-10. I requested to send me a certificate in the below address or send me a soft copy with a copy to my Office Servicing Deptt ( os.[protected]@licindia.com ). Every month my loan amount @ Rs.2500.00 is being deducted from my SB A/c No [protected] till 03/2010. Though I had requested them on 09.03.2010 nobody cares to reply me.

Kindly take necessary step so that I will get certificate. I will be highly thankful on your kind early action.


Your's faithfully



Subash Chandra Behera
Manager(PMR/HI)
LIC Of India
Divisional Office, Morampudi
Rajahmundry(AP)
Pin-533103

Mobile No.[protected] Office No.[protected]

Email- Sc.[protected]@licindia.com

Date-16..03.2010

I deposited a Cheque amounting 3,000 INR in state bank of India, generally in ideal world the deposit mean credit to my account 3,000 INR... i don't know what logic state bank followed here ... they charged me 75 INR for Cheque Return ... lol ... when i deposited the Cheque of other bank why the cheque would be returned and charged to my account who is beneficiary ...

The Funds been debited from my account and my account balance is 75 INR less.

State Bank of India (Dombivli Industrial Estate) Code 01595
Its extremely bad experience i have with the bank

Sir,

Today i had received a telephone call from one Mr.Kartik from Recovery team, Chennai (number is[protected]. He stated that i had taken SBI credit card and made some purchases in Kannur. In fact, i had never applied for the SBI credit card. Request you to pl investigate as it is a clear case of identity theft.

MAINE 3.02.2010 KO SBI BANK KE QUEENS ROAD ATM SE RAT 8.43PM
KO 25000 CASH WITHDRAW KIYE TO SLEEP PAR SORRY UNABLE TO PROSES.MAINE MOBILE SE COMPLAIN 3.02.2010 KO 9 PM PAR KAR DIYA JISKA TICKIT NO. AT[protected] DIYA. 2ND COMPLAIN 24.02.2010 KO ONLINE KIYA JISKA COMPLAION NO. CC[protected] HA.JIPUR CANT BRANCH ME 26.2.2010 KO COMPLAND KARAI JISKA TOKEN NO.AT[protected] DIYA. BANK WALE KOI SANTUST JWAB NAHI DE RAHE HA.


SURENDER SINGH
BANK A/C NO. [protected]
MOBILE NO. [protected]