[Resolved] SBIcard — payment of Royalsundaram insurance premia without my consent | |||
From : O. Neelkanth Sarma, Res: 47/7; Nehru Nagar (West) Bhilai-490020 Office: Channel Management Advisor, State Bank of India, Regional Business Office, Sector - 1, BHILAI-490001 (CHHATTISGARH) Phone No.[protected] Mobile No.[protected] Dear Sir, I am a sbi credit card holder. My credit card no. is [protected] and the same is issued in my name i.e. Oruganti Neelkanth Sarma. Last year through telephonic canvasing they pursued my to subscribe for insurance premia of Royal Sunderam who are their insurance partners. the Same fell due for renewal in June,-july 2010. The renewal premia was charged to my crredit card without my consent and as I was out of station for two months, yesterday I came back to Bhilai. To my great surprise the Bill for payment with penal interest and surcharges was lying in my post box and the last date for payment was 9.8.2010 (Actually the bill was due for payment in July, 2010) 2. I tried my level best to talk to your customer care executives, and the system is so tedious, that you would be able to know if you try to talk to them once. To day i.e. 10.08.2010, I started trying to talk to them and at first instance with great difficulty I could reach them after 16 minutes and the the line went off before the talk could conclude. Next time I dialed again, and second time it took 18.45 minutes to get in touch with them, and as the person looking after royal sundaram insurance was not available (5.11 p.m.), I was asked to contact them tomorrow. 3. As the amount in question has been charged to my credit card without my consent, under the pretext that the same condition is included in the policy taken last year, I strongly protest such acts of SBICard organisation. It is a minimum requirement that they should contact me before charging any expense to my credit card. 4. The bill was not received by me in July, 2010. The bill sent to me in August, 2010 was inclusive of penal charges for late payment and govt. taxes there on. Which is not logical. As I am not aware that my Credit card has been charged for expenses (without my consent), and the bill was also not sent to me the same is not correct. 5. I requested them to cancel the insurance policy as I do not need the same may result into similar disputes as above. The attending staff suggested me that at the best we can waive penal charges of Rs.350 included in the bill and govt. taxes (Rs.36.05) and I may continue the policy for the current session and next year onwards the policy will not be renewed unless consented by me. ... But the talk could not conclude as the phone line went off. and second time the executive was not available. I therefore request you to look into the matter and please send me the revised bill. You may send me the bill to my email address : "[protected]@yahoo.co.in ". I also wish to surrender my credit card henceforth, so please let me know the procedure for the same. (As I do not want to be caused any inconvenience for money matters. You may peruse the record of my Credit Card - you will find that since 2003 there are no delays in payment of credit card bills. ) I wish to add that I represent State Bank Of India and request you to please keeping in view the image of the prestigeous bank of the nation, the SBI Card organisation should conduct business. It followed the instruction of Royal Sunderam against its own customer is unimaginable. Thanking you and looking for your early response. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
3 Comments | |||
Comments
its a trick of their trade and have been playing with many costumers.They dont give the statement in time and when the term is going to end, and in some cases after its ended sent the statements by post. I had a heated conversation with the manager and said i wont pay a penny extra as it was your fault .I paid the bills without interest threw the card on the manger and left
Dear sir,
I am shanmugam form Trichy. My Sbi Card No. is [protected]. The statement dated.2.4.2011, my complaint is with out my knowledge, how will you claim for Rs. 950. for Royal sundaram alliance chennai?
Are u fool or may i fool why do you foolish the valuable costomer? Whom the may prepare the statment? Punish him and impose penalty and reocover the amount of Rs.950.00 from his/her salary. I certify that i am not going to pay the said amount .If any fraud like this will come in the next statment/in future will be face court of law with claiming personal infra and fraudulaiton activities by the SBI.
So very carefully do the preparing statement.
from Er.K.SHANMUGAM, A-5, NANGAVARAM CAUVERY APPARTMENT, WEST CHINTHAMNI, TRICHY-620-002, TAMILNADU STATE.
[protected]
I am shanmugam form Trichy. My Sbi Card No. is [protected]. The statement dated.2.4.2011, my complaint is with out my knowledge, how will you claim for Rs. 950. for Royal sundaram alliance chennai?
Are u fool or may i fool why do you foolish the valuable costomer? Whom the may prepare the statment? Punish him and impose penalty and reocover the amount of Rs.950.00 from his/her salary. I certify that i am not going to pay the said amount .If any fraud like this will come in the next statment/in future will be face court of law with claiming personal infra and fraudulaiton activities by the SBI.
So very carefully do the preparing statement.
from Er.K.SHANMUGAM, A-5, NANGAVARAM CAUVERY APPARTMENT, WEST CHINTHAMNI, TRICHY-620-002, TAMILNADU STATE.
[protected]
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SBI Card — Statements not received & Insurance Charges without my consent
Sir,I have been using SBI Credit Card for almost One year. For the past 7 months I have not received any Statements. I have made several complaints on this. Mt date of birth is 29.01.1977
In addition to the above they started charging Insurance on my card without proper consent.
I have stopped making payments .
Requesting you to kindly look into this and sort out immdly.
Thanks In advance