State Bank of India [SBI] Complaints & Reviews

Dear Sir

I gave request for transferring the account from Ambattur branch To Jafferkhanpet , i also submitted my pass book in jafferkhanpet branch while giving request (15/6/2010). my account is showing the branch name as jafferkhanpet branch for the last one month , but still my pass book is not been processed from the ambattur branch , So i request to raise the complaint on the Ambattur branch regarding the same and process my request as soon as possible ,

My name isSANDHYA DEVI and my saving account no. is [protected] .
I applied For New card .THREE month has passed but still I did not get it.
Please Let me know wat is the reason behind this

This is the mail sent by me to SBI Customer care:

This is Mayur Kulshreshtha, having a/c [protected] with SBI, Bodla Branch, Agra. My account has been debited by Rs. 4000=00 when I tried to make transaction on[protected] at ICICI ATM on JIIT Sector-62, Noida. During the transaction I had not recieve the money and the slips for the transactions. In this context I had already made a complaint to the Customer Care no.[protected] but they didn't register my complaint and said that check your Account after 24 hours of the issue so i did the same but the money is still not credited in my account.

so, please resolve the problem as early as possible. Do need ful in this matter.

Hello,

This is regarding card i holding which is going to expire on 11/08.
card No. [protected]
My mobile number [protected]

There are too many issue with this card.
1.I haven't received any pin number for this card yet.
2.I haven't signed it neither operated.
3.It was a free subscription card when I aplied for it,I was told this.
4.I haven't applied for any insurance.

Now the situation is like that when I am not using it i am receiving bills for it.
I did not fay for it.
I received call for it.
When matter escalated executive told she will cancell insurance.

Again I received call for not payment.
I asked about reason and process to return the card
and i was informed will call back, had received no call.
contacted local SBI branch nerul for returning of card,
where they refused to do so?

I went out of country for bussiness purpose.
Still my familly received call, causing stress to them.
Inspite of being told the status, call happenning to come.
It was happening repeatedly for a week.
who is responsible for it?

Now i received the bill again for amount of Rs. 2060.75
I called helpline and executive asked for the complaint.

I have some questions:
1.I haven't received PIN number without which how card is activated?
2.I haven't applied any insurance not by any call and not signed any document,
How I can be charged for that?
3.Who is responsible for the stress caused by your executive to my familly in my absence,
specially my mother who is patient of low blood pressure?

Reinstatement of Card No. [protected]; Contact No. [protected]

I have sent 8 mails since January on the feedback.[protected]@ge.com and head.[protected]@ge.com id - and i have received no positive response except automated mails.

I have made a payment of Rs.103026/- through the following cheques in 2009
1) CHQ NO. 087406 DT. 27-07-09 AMT 40,000/-
2) CHQ NO. 087409 DT. 05-08-09 AMT 31,513/-
3) CHQ NO. 087410 DT. 05-09-09 AMT 31,513/-

SBI letter dated 27-Jul-09 confirms that my card will be reinstated on receipt of the 3 payments. SBI Letter Ref No. DEL/REC/FIELD/JULY09/460

Despite clearance of payments SBI has dishonoured commitment of their letter and I have not received the reinstated cards.

Unfortunately SBI has also not updated records and my card account shows a default of Rs. 97,327.66 as on 16/07/2010.

Via an SMS on 16/07/10 at 11.07 AM SBI has informed me that they have sent a Lok Adalat Notice to me.

I called their helpline no.[protected] on 16/07/10 at 12.18 PM and spoke with Himanshu Sachdeva Customer Care Executive who after keeping me on hold for 5-8 minutes informed me that his Manager Kaustav Banerjee has said I should speak with my Lawyer. He did not transfer my call to his manager saying he was in a meeting.

CONSIDERING I HAVE RECEIVED NO RESOLUTION FROM SBI IN THE LAST 5 MTHS IT IS CLEAR THAT SBI CARDS IS NOT IN THE PRACTICE OF RESOLVING CUSTOMER ISSUES AND CONTINUES TO HARASS CUSTOMERS WITH WRONG DATA UPDATIONS AND MOST IMPORTANTLY DISHONOURING COMMITMENTS.

I DEMAND COMPENSATION FOR THE UNNECESSARY HARRASSMENT.

Anne Williams
[protected]

I Vishal Pokale want inform you that Myself & My mother Mrs.Chitra Pokale want to Open an Saving Bank Account In SBI Byculla Branch for the same purpose today morning i visited along with my mother to SBI Byculla Branch,

In Branch I meet Mr. Bhuvan ( Counter No 15, Customer Service officer) After checking My Account Opening Form Mr. Bhuvan kept My and My Mother's Account Opening Form with him without given me any acknowledgement and told me come on Monday, We Require Minimum 4 days for Saving Bank account opening

One more thing I want to Apply SBI Yuva Card for the same i asked to Mr Bhuvan then he asked me What is this SBI Yuva card ? he told me you can get only normal ATM Cum Debit Card but he don't have any idea about SBI banking Product.

I Just want to confirm with you is this information is correct Given By Mr. Bhuvan to me

1) What is TAT for Saving bank Account opening ?

2) Why you require 4 days for Account Opening ?

On the 11th of July, i was trying to withdraw Rs 500/-for some emergency purpose, while the cash was supposed to be disbursed the power went and the machine got switched off.when enquired with the security guard says they don't have a UPS backup for the machine.

Imagine an SBI ATM machine without power backup suckers..............,


I complained to ICICI thet claim it will take atleast 12 working days.

But the money i needed at that time was a absolute emergency.

i have lost my SBI atm card today.my bank branch is padmanabhanagar.my a/c no is [protected].please block my card.

TO,
I have a current a/c of SBI safipur branches.i h,ve send deposite some amount (65000) at 3:45 PM 15-07-10. Cashier tell me AB NAHI JAMA HOGA BHAG JAO Cashier { Dinesh chandra tripathi} Have miabeaave & not deposit my amount..
Please cleryfy this problem.
sktrading company have monthaly turnover of sbi bank 6000000.

S.K.Trading co.
safipur unnao
[protected]

i have applied for second cheque book in the month 25/4/2010 in rajabazar sbi branch . but i could not get it till date . a/c no-[protected] dipak das

From,
Sogi Thomas
Puthuppallil House
Ponkunnam Po
Kottayam Dt , Kerala.

To,
Grievances Cell
SBI Cards

Sub: Complaint regarding unauthorized and illegal demands from SBI Cards and payment services Pvt. Ltd.

I was a holder of SBI Card No.[protected]. I was not using the card and hence one Mr.Naveen Gupta, Senior Manager Law and Recovery issued to me a notice dated[protected] requesting to settle the outstanding dues of Rs.2,127/- before[protected] to close the account as a one time settlement offer. It was instructed to make payment by cheque favouring my SBI Card No. and accordingly I sent a cheque for the same amount dated[protected] bearing No.190624 drawn on HDFC Bank. Afterwards nothing was heard from SBI cards for a long period. After few years I received a lawyers notice in the year2008 demanding a huge amount without considering the payment I have already made. I have given replay to that letter stating all facts narrated above. Again now the SBI cards has issued a notice to me with a threat of arbitration case for realizing of Rs.33056.37/- on account of SBI card which was closed by remitting entire amount in the year of 2004.The demand made by SBI cards and payment service Pvt Ltd is illegal and with ulterior motive to extract money which is against the rules laid down by the R.B.I and in violation of the guidelines. Therefore your good selves are requested to enquire in this matter and take appropriate action against them from extorting money from the poor and sincere customers like me.

Kottayam
Yours Faithfully,


Sogi Thomas.

Sir,

I am sorry to inform you that I having SB Bank A/C with your branch which A/C No. is [protected] and cheque issued by you in the series From 156886 to 156895 which had registered your system spite the matter I have applied one IPO with my cheque No-156886 @ 6500/- unfortunately that IPO have not allotted us and amount has debited by you which had not issue cheque by us ( Cheque -156866 shown entry in My passbook dated -02/07/2010 )after that you debated amount in my SB Bank A/C .why ?

Plz look in to matter seriously as soon as possible either you clarify my debited amount or credit in may bank account other wise I am going to take legal action against you with lokpal also.


Attachement

1-Lokpal , Kanpur.
2-SBI, Regional Office, Lucknow.
3- CTPC, Lucknow .
5- Karvy Computer Share Private LTD
Yourfaithfully

Dev Sharan Verma
L-4M/81 SECTOR-M
ALIGANJ
LUCKNOW- 226024
Mob.No-[protected]

I have a account in SBI Naroda GIDC branch since last 18 years.. Recently i applied for SME CC Loan but Bank denied our loan by saying that they have not giving loan to the firm whose proprietor is HUF. Is bank have right to reject my loan application because of my firms proprietor is HUF..? what right i have against dis... There is no legal right of HUF to avail Loan from Bank???

Dear Sir

This is regarding my SBI Card [protected].

Brief history:

Earlier i was using sbi credit card but there services were really poor as i never use to get my card satement on time. I had complaint for the same many times with sbi credit card department but never got the result. The record of the same is with the sbi credit card department as whenever anyone calls the customer care or vice versa all the calls are monitured and a record is always maintained.
So as a result of the poor service i never use to get updated with the due date of the payment. And most of the time on reciving the call by sbi card executive i use to pay or they use to send their executive at my office to collect the payment. And if there were some late payment or finance charges put on my account because to non payment on the due date, as it was there fault, sbi credit card executives when required had always waived those extra charges.

Now as i was fedup with the poor services i once for all paid all my dues and requested no clancel my card and never used it again. But sbi credit card executives and collection department executives made a wrong comittment by not waiving the extra charges and never calcelled my card. Which Resulted in adding of the finance other extra charges to my credit card account.
Now ever month i am distubed by the sbi credit card executives and evrytime i explain the same things. Now i am fed up and sick of all these calls.

Kindly check my account if there is any pending principle amout due, being authentic, i will pay everything.

My request is that considering that i am innocent, kindly waive all my finance and other charges from my credit card account.I will not do any kind of settlement with the bank as people who do the fraud, who are not good paymasters and are inauthentic do the same. Also i know that if anyone does the settlement, he looses his creditability and gets a negative sataus in the SIBAL and due to which he will never be able to get a credit facility of any kind from any bank.

I wanna make you very clear that I will fight for my respect and creditability no matter i have to go the consumer court because i am innocent and for me my respect is the most imp. and its hard earned. And its my right to owe my respect.

Hope sbi bank satisfies and helps its customers and is not here just to squzee money from the innocent.

KIndly do the justice with me and will waive all the charges as its really humiliating and tourchering which gives me a real mental stress.

Regards

Ankur Sood
[protected]

It is very depressing to experience that all braches of SBI in Delhi refuses to make demand draft. They chase away the customer saying they donot have time or by saying come tomorrow (which never comes) or by saying they donot make demand draft. I am a student and wanted to make a demand draft to purchase an application form but SBI refused to make it. I went from one branch to another but no SBI could make a demand draft for me. SBI is responsible for destroying my academic career.An action should be taken against SBI for their irresponsible and rude behaviour to customers.

On 12.07.2010 I went to State Bank of India, KG Marg Branch to deposit money in the morning at 10 am. They informed me that money for non-home branch can not be deposited in the morning hours. You come after 1:30, then we will start taking money for non-home branch.

Again I visited the said branch at 1:30 p.m.. They gave me a Deposit Form alongwith token no. 310 at around 1:35 p.m.. At that time display board was showing token no. 245 at counter no. 1. The total no. of token from 245 - 310 is 65. It took 2 hours to deposit my money.

Is the rule to deposit money for non-home branches at 1:30 for all branches of the state bank of India or only at KG Marg Branch.

Why this branch take 2 hours time to deposit money.

So, please kindly look into the matter.

Thanking you,

Sunil Kumar
707, Kailash Building, K.G.Marg,
New Delhi.

[protected]@yahoo.com
Mob: [protected]

As usual you have failed in giving prompt response despite of receiving payment of Rs.2334/- and credit to your account 10 days back. Over & above that, statement of July is hurriedly generated for Rs.16000/- plus without reversal of charges. To add to insult, your executives of HO (Gurgaon) have started insisting for more payments by calling regularly. It is shocking to note that they do not know the basis for receiving payment of Rs.2334/- (Yesterday Mr. Javed from SBI Card, Gurgaon wanted to know why the payment of Rs.2334/- has been made) and they say that they do not have hint of any communication (read trailing mails) being exchanged. I really doubt affairs of SBI Card Organisation which is worth for investigation by Dept of Revenue & Banking, Ministry of Finance.

_____________________________________________
From: Venkatesh Pai/HO/LupinLtd
Sent: Thursday, July 01, 2010 9:07 AM
To: 'feedback.gesbi'
Subject: 'CaseID=[protected]' FW: Complaint Ticket Number : CC[protected]


Reply and confirmation still awaited.
_____________________________________________
From: Venkatesh Pai/HO/LupinLtd
Sent: Monday, June 28, 2010 9:42 AM
To: 'feedback.gesbi'
Subject: 'CaseID=[protected]' FW: Complaint Ticket Number : CC[protected]


Further to which, my account is already debited last week for Rs.2334/- soon on dropping of cheque contradicting your claim that it will take 4 days for credit. Despite of your assurance, communication is still awaited from your end.
_____________________________________________
From: Venkatesh Pai/HO/LupinLtd
Sent: Friday, June 25, 2010 10:24 AM
To: 'feedback.gesbi'
Subject: RE: 'CaseID=[protected]' FW: Complaint Ticket Number : CC[protected]

I have received a SMS confirmation for receipt of cheque.

Secondly, I have been getting calls from mumbai office to pay more money despite of our agreed talk followed by your emails. I really doubt integrity/honesty in SBI card executives' words. I feel rather getting extorted by SBI Card people for their personal gain.

I would be obliged if you have a centralised communication system and one point of coordination.

_____________________________________________
From: "feedback.gesbi" <feedback.[protected]@ge.com> [mailto:"feedback.gesbi" <feedback.[protected]@ge.com>]
Sent: Wednesday, June 23, 2010 11:01 AM
To: "Venkatesh Pai" <[protected]@lupinpharma.com>
Subject: RE:'CaseID=[protected]' FW: Complaint Ticket Number : CC[protected]




Dear Mr. Pai,
This is with reference to your communication dated Jun 21, 2010 3:31 PM, regarding your SBI card account.

We wish to inform you that as on date we are not in receipt of the payment as you have mentioned in your communication. However, please be informed that it takes upto four days to credit the payment in your account.

Please note that post receipt of the payment, we would do the needful to reverse the charges.

Please feel free to contact us should you require any further assistance or clarification.

We assure you the best services at all time.

In case of any further clarification, we request you to reply at head.[protected]@ge.com using the same subject line.

Yours sincerely,

AVP- Customer Service


-----Original Message-----
From: [protected]@lupinpharma.com ([protected]@lupinpharma.com)
Date: Monday, June 21, 2010 03:30 PM
To: feedback.[protected]@ge.com (feedback.[protected]@ge.com)
Subject: RE: FW: Complaint Ticket Number : CC[protected]

Further to my telephonic conversation with your executive Ms. Rajalaxmi yesterday followed by below email confirmation, a cheque no. 407494 dt. 21/6/2010 drawn on ICICI Bank, Mumbai is dropped at drop box in Fort, Mumbai.
I look forward for your prompt response.
_____________________________________________
From: "feedback.gesbi" <feedback.[protected]@ge.com> [mailto:"feedback.gesbi" <feedback.[protected]@ge.com>]
Sent: Friday, June 18, 2010 12:14 PM
To: "Venkatesh Pai" <[protected]@lupinpharma.com>
Subject: RE:'CaseID=[protected]' FW: Complaint Ticket Number : CC[protected]
Dear Mr. Pai,
This is with reference to your telephonic conversation with our customer care executive regarding your query related to your SBI card Account and we do hope that our executive was able to address your issues to your satisfaction.
We wish to inform you that you have 5 installments pending on your account. We kindly request you to make a payment of Rs.2334 at the earliest and intimate us, which would help us in reversing the remaining penalty charges in the account.
We assure you the best services at all time.
In case of any further clarification, we request you to reply at head.[protected]@ge.com using the same subject line.
Yours sincerely
AVP - Customer Service
-----Original Message-----
From: [protected]@lupinpharma.com ([protected]@lupinpharma.com)
Date: Wednesday, June 16, 2010 04:22 PM
To: feedback.[protected]@ge.com (feedback.[protected]@ge.com)
Subject: RE: FW: Complaint Ticket Number : CC[protected]
This can not be the answer for my mail dated 14/6/2010. Please go thru my said email again and give specific answer to each of my 4 questions by keeping base of your email dt. 11/6/2010.
Regards
venkatesh pai
_____________________________________________
From: "feedback.gesbi" <feedback.[protected]@ge.com> [mailto:"feedback.gesbi" <feedback.[protected]@ge.com>]
Sent: Wednesday, June 16, 2010 3:52 PM
To: "Venkatesh Pai" <[protected]@lupinpharma.com>
Subject: RE:'CaseID=[protected]' FW: Complaint Ticket Number : CC[protected]
Dear Mr. Pai,
This is with reference to your communication dated June 14, 2010 regarding your SBI card account.
At the outset we regret while you felt that your issues were not adequately and promptly responded in the past.
We truly value you as our privileged customer and regret the inconvenience cause to you in the matter address to us. Please accept our sincere apologies for any inconvenience caused to you and for your displeasure whilst you felt our service levels did not meet your expectations.
We would like to share with you that at the time of booking the encash facility on the SBI Card account, it is requested to pay the “Total Amount Due” mentioned at the right corner of the SBI Card Monthly Statement, comprises of EMI (i.e. Monthly installment of encash Plan Booked on Account) + the remaining balance on all the other Plan segments on Account (i.e. Retail /Cash unpaid Outstanding balance).
Furthermore, regarding the payment towards outstanding balance we would request you to pay as per the Total Amount Due on the statement, whereas the Total Amount mentioned under Account Summary is the total outstanding on your card account, which includes the amount booked on encash as well. We would request you to please make payment as per total amount due or minimum amount due whichever is higher.
Please note that SBI cardholders are advised to pay the total outstanding as per the monthly statement of card to avoid any charges or have the option to pay at least the minimum amount due to avoid late payment charges
The finance charges are levied at up to 3.1% (effective October 01, 2008 3.35%) per month up to 37.2% per annum (effective October 01, 2008 40.2%), charged on a daily balance basis. (Balance includes opening balance and fresh purchases). This process continues till the complete outstanding on your card account is completely cleared
We wish to inform that that under the below mentioned condition late fee is levied on the card:
In case payment not received till payment due date.
In case payment received less than minimum amount due.
We would like to share that against the total amount due balance of Rs. 22822.02 billed in your statement dated April 02, 2010, we have received a payment of Rs. 1950.00 so, finance charges were levied on the account.
We would also like to share that against the total amount due balance of Rs. 21574.67 billed in your statement dated May 02, 2010, we have received a payment of Rs. 1950.00 so, finance charges were levied on the account. Please refer schedule of charge mentioned on the rear side of month statement or your can access the same at below-mentioned web link:
http://www.sbicard.com/sbi/FnCSBI-Gold-and-More-Card-fees-and-charges.jsp
Scrutiny of the card account details reveals that due dates for repayment were missed on several instances and there are partial payments on the card account. As incremental charges were unilaterally deducted by you, further charges were accrued on the card account and follow ups were initiated to assist in timely payments.
Hence, we are unable to reverse any charges levied on your card account. As on date, your SBI card account is inactive for usage and has an outstanding of Rs. 18,585.09 payable towards same.
We would also like to share that you would continue to receive the statements on your account till the outstanding is nil.
Please feel free to contact us should you require any further assistance or clarification.
We assure you the best services at all time.
In case of any further clarification, we request you to reply at head.[protected]@ge.com using the same subject line.
Yours sincerely,
AVP- Customer Service
Dear sir,

It is nice to see your reply after very long. But I would like to put forward my comments as below :

1) My EMI for the month of June is dropped in the first week of this month itself.

2) I would definitely make additional payment of Rs.2334/- subject to receipt of proper bifurcation of the same. No doubt, it will be paid no sooner did the receipt of required bifurcation.

3) It appears Rs.2334/- include charges on account of two late payments. But as informed to Ms. Rajlaxmi, I had to go out of town to attend sick relative which is worth condoning. Still if insisted, I would have no alternative but to pay.

4) Last but not the least, I need a clear line of confirmation from your end that as on date only 5 installments of Rs.1950/- and 1 installment of Rs.1836/- (i.e. balance) are pending to be paid by me. (pl. refer my mail of 3/3/2010 for reconciled data)

Looking forward for the quick response for early settlement.

Thanks
venkatesh pai

_____________________________________________
From: "feedback.gesbi" <feedback.[protected]@ge.com> [mailto:"feedback.gesbi" <feedback.[protected]@ge.com>]
Sent: Friday, June 11, 2010 6:31 PM
To: "Venkatesh Pai" <[protected]@lupinpharma.com>
Subject: RE:'CaseID=[protected]' FW: Complaint Ticket Number : CC[protected]



Dear Mr. Pai,
This is with reference to your communication dated Jun 2 ,2010 12:06 PM, regarding your SBI card account.

We wish to inform you that we have tried establishing a contact with you, however, we were unable to get in touch with you.

We kindly request you to make a payment of Rs.2334 apart from your EMI (adding up the Government service tax, processing fee and two late payment charges).

Please note that post receipt of the payment, we kindly request you to intimate us, which would enable us to make arrangements to reverse the remaining penalty charges.

Please feel free to contact us should you require any further assistance or clarification.

We assure you the best services at all time.

In case of any further clarification, we request you to reply at head.[protected]@ge.com using the same subject line.

Yours sincerely,

AVP- Customer Service


-----Original Message-----
From: [protected]@lupinpharma.com ([protected]@lupinpharma.com)
Date: Wednesday, June 02, 2010 12:03 PM
To: feedback.[protected]@ge.com (feedback.[protected]@ge.com)
Subject: RE: FW: Complaint Ticket Number : CC[protected]

Reply still awaited after 2 months
_____________________________________________
From: Venkatesh Pai/HO/LupinLtd
Sent: Wednesday, May 05, 2010 5:00 PM
To: 'feedback.gesbi'
Subject: 'CaseID=[protected]' FW: Complaint Ticket Number : CC[protected]
Despite of passing a month factual reply is still awaited. This is the third time where reply from your end kept on hold pending investigation. Did you prefer third investigation as earlier two failed to prove your contention of due amount. Or is that just to keep on hang, matter is getting dragged.
Hoping to close the matter soon based on reconcilliation sent to you based on your own statement.
_____________________________________________
From: Venkatesh Pai/HO/LupinLtd
Sent: Thursday, April 15, 2010 8:54 AM
To: 'feedback.gesbi'
Subject: RE: 'CaseID=[protected]' FW: Complaint Ticket Number : CC[protected]
Dear AVP
Can I know your name please ? It is disgusting to note that such statement of investigation thru dedicated source is being made for the third time. I really fail to understand why lot of energy is being wasted on this exercise when reconcilliation clearly indicates that amount carried forward in Sept 08 is incorrect. When it has been clearely told to pay the encash in EMIs, how come your people can claim that near about 20% is payable in first month (i.e. around Rs.9000 shown in Sept 08). They had no answer to given when asked to show this clause in encash sanctioned/granted letter. Dear AVP, Looking at the marginal amount involved, still I suggest better you accept the facts and contiune to get the balance EMIs (as per my earlier email) rather than indulging in same old stories and misguidance.
regards
venkatesh pai
_____________________________________________
From: "feedback.gesbi" <feedback.[protected]@ge.com> [mailto:"feedback.gesbi" <feedback.[protected]@ge.com>]
Sent: Friday, April 09, 2010 5:17 PM
To: "Venkatesh Pai" <[protected]@lupinpharma.com>
Subject: RE:'CaseID=[protected]' FW: Complaint Ticket Number : CC[protected]
Dear Mr. Pai,
This is with reference to your communication dated Apr 9 2010 9:11AM. regarding your SBI card account.
At the outset, we sincerely apologize for the inconvenience you had to go through in this regard. We wish to inform you that we have assigned a dedicated resource to investigate and resolve the concerns raised with us. We would revert to you shortly with our response. Please bear with us till then.
Please feel free to contact us should you require any further assistance or clarification.
We assure you the best services at all time.
In case of any further clarification, we request you to reply at head.[protected]@ge.com using the same subject line.
Yours sincerely,
AVP- Customer Service
-----Original Message-----
From: [protected]@lupinpharma.com ([protected]@lupinpharma.com)
Date: Friday, April 09, 2010 09:05 AM
To: feedback.[protected]@ge.com (feedback.[protected]@ge.com)
Subject: RE: FW: Complaint Ticket Number : CC[protected]
It is really surprising to see your mail seeking time for investigation uncalled for (getting repeated third time). Which means either you are not sure of your own reconcillation of data or just a delaying tactic.
You should agree that in the absence of any transaction other than encash, amount due shown of Rs.9744 in Sept 08 is incorrect. How you can dispute your own instruction of said encash payable in EMIs of Rs.1950/-. Moreover your executive (over phone recently) justifies amount due of Rs.9744/- towards 25% of encash payable in first month which I feel a irresponsible statement in the absence of any written material.
I need your proper reply on this.
_____________________________________________
From: "feedback.gesbi" <feedback.[protected]@ge.com> [mailto:"feedback.gesbi" <feedback.[protected]@ge.com>]
Sent: Wednesday, March 31, 2010 11:47 AM
To: "Venkatesh Pai" <[protected]@lupinpharma.com>
Subject: RE:'CaseID=[protected]' FW: Complaint Ticket Number : CC[protected]
Dear Mr. Pai,
This is with reference to your communication dated Mar 30 2010 3:01PM. regarding your SBI card account.
We acknowledge the receipt of your mail and assure you that we are looking into your concerns. We will revert to you on completion of our investigations. Please bear with us in the interim period.
Please feel free to contact us should you require any further assistance or clarification.
We assure you the best services at all time.
In case of any further clarification, we request you to reply at head.[protected]@ge.com using the same subject line.
Yours sincerely,
AVP- Customer Service
-----Original Message-----
From: [protected]@lupinpharma.com ([protected]@lupinpharma.com)
Date: Tuesday, March 30, 2010 02:57 PM
To: feedback.[protected]@ge.com (feedback.[protected]@ge.com)
Subject: RE: FW: Complaint Ticket Number : CC[protected]
Dear Sir,
This has reference to call from your office followed by trailing mail. As informed to caller I would like to repeat that dual treatment to single transaction is not acceptable to me. In other words while sanctioning encash/verification of the same (through phone calls) as well as while releasing the cheque for encash amount, it was told to pay back in equal EMIs for predetermined period in writing by SBI. Then how come initial statement can show the due amount as Rs.9744.14 instead of EMI for that month when no other transaction has happened under this card ?. As informed to caller, demand for payment of financial charges or interest is irresponsible and beyond justification.
You will observe thru my mail dt. 3/3/2010 that agreed amount of EMIs have been paid on regular basis and amount payable as on 1 April 2010 stands Rs.17436/-. Again & Again I would like to stress that reversals have taken place neither at my instance nor linked to any default.
I don't agree with settlement proposal as predetermined period for pay back of encash is still to be over. Deactivation of card is entirely done at your descrition as I am not a party to it nor I have any interest in it.
regards
venkatesh pai
_____________________________________________
From: "feedback.gesbi" <feedback.[protected]@ge.com> [mailto:"feedback.gesbi" <feedback.[protected]@ge.com>]
Sent: Tuesday, March 30, 2010 2:17 PM
To: "Venkatesh Pai" <[protected]@lupinpharma.com>
Subject: RE:'CaseID=[protected]' FW: Complaint Ticket Number : CC[protected]
Dear Mr.Pai,
This is with reference to your communication dated March 29, 2010 regarding your SBI card account.
We would like to share with you that at the time of booking the flexipay facility on the SBI Card account, it is requested to pay the “Total Amount Due” mentioned at the right corner of the SBI Card Monthly Statement, comprises of EMI (i.e. Monthly installment of Flexipay Plan Booked on Account) + the remaining balance on all the other Plan segments on Account (i.e. Retail /Cash unpaid Outstanding balance).
Furthermore, regarding the payment towards outstanding balance we would request you to pay as per the Total Amount Due on the statement, whereas the Total Amount mentioned under Account Summary is the total outstanding on your card account which includes the amount booked on flexipay as well. We would request you to please make payment as per total amount due or minimum amount due whichever is higher.
Please note that we were in receipt of partial payments on your SBI card due to which charges levied on your SBI card, find the enclosed annexure for your kind perusal. However we have reverse the below mention incremental charges on your SBI card and credit towards the same is reflective in statement dated February 02, 2010.
Late fee Charges : Rs 1800.00
Finance Charges : Rs 1274.70
Government Service Tax : Rs 59.53
We wish to inform that your SBI card stands inactive for usage and as on date there is an outstanding balance for Rs 22,662.51 payable towards the same.
Please feel free to contact us should you require any further assistance or clarification.
We assure you the best services at all time.
In case of any further clarification, we request you to reply at head.[protected]@ge.com using the same subject line.
Yours sincerely,
AVP- Customer Service

for last 2 months i hve nt received my sbi credit card wich ws sent to me through ur courier company.wen i enquired abt it i ws given a number [protected] wich is supposed to be ur companys customer care number..wen i tried it i never reached u people because no one bothers to pick up the phone and they want to have a party time at the cost of customers loss..this is not right and i sincierly urge u to look into this matter and solve the problem..ma contact no is [protected]...i hope this site is not a fake one and it really works..thankyou ...hoping for ur best efforts..KAMAL

I have forgot my SBI Atm card pin Number my account no is [protected] & email is [protected]@yahoo.co.in pls email the pin to my id .thankyou.

I HAVE TAKEOVER HOUSINF LOAN FROM UNION BANK OF INDIA, TO STATE BANK OF INDIA, JAMBUSHAR BRANCH IN THE MNOTH FEB,2007.

AS ON 18TH JAN,2009,BANK HAS ISSUE SARFASAI NOTICE.I HAVE DEPOSITED RS,70.000/-(RUPEES SEVENTY THOUSAND AS ON 4TH MARCH,2009.THE SAME DAY BANK HAS CHARGES THREE MONTH INTEREST AND SAME DAY BANK HAS RECALLED THE LOAN. FROM 4THE MARCH, TO 18THE MARCH 2009. I HAVE DEPOSTED RS.1.48.500/-((RUPEES ONE LAKHS FOURTY EIGHT THOUSAND FIVE HUNDERED ONLY).AND AS ON 26TH MARCH,2009.BANK HAS PUBLICE NOTICE IN DAILY NEWS PEAPER "SANDESH".

AS PER SARFASAI ACT.2002. WHEN AMOUNT OF OVERDUE IS MORE THEN 20% OF THE PRINCIPAL AND INTEREST THEN ONLY BANK CAN ISSUE SARFASAI NOTICE.
AFTER DEPOSIT RS.1.48.500/-(ONE LAKHS FOURTY EIGHT THOUSAND FIVE HUNDRED ONLY.) UPTO MARCH,2009 BANK CANNOT PUBLICE NOTICE IN NEWSPEAPER.


IN THE ABOVE CASE OFFICER OF THE BANK HAS MISUSD THE ACT. IN THE ABOVE MATTER RESULT IS MENTAL TOURCHARING AND DISCREDIT IN THE SOCIETY.ONLY AND ONLY BECAUSE OF MISBEHAVIOUS AND MIS USED ACT BY THE GUILTY AND ANTISOCIAL BANK OFFICE..

RBI AND STATE BANK OF INDIA RESPONSIBLE OFFICER HAS TO KEEP IN THE MIND THAT THERE MAY BE MANY OF THE SAME EXAMPLE IN COURSE OF BANKING SERVI9CES .


IN THE ABOVE CASE BANK OFFICER HAS TO TAKE ACTION AGAINST THIS TYPE OF GUILTY OFFICE.

I HAVE DEPOSITED RS.4.68.200/-(RUPEES FOUR LAKHS SIXTY EIGHT THOUSAND AND TWO HUNDRED ONLY UPTO[protected].

HOPE FOR JUSTICE FROM BANK AND RBI.


THANKING YOU. FROM

MANISH S DIXIT