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[Resolved]  Shoppers Stop — Failure to deliver as per promise

I had placed an order for a ladies hand bag from Shoppers stop (website). Since I was in India only for 4 days, I called up Shoppers Stop to check the availability of the item and if it could be delivered to my in Bangalore on or before the 20th February 2009. I was assured by the customer care (Mr. Akbar) that the item was in stock and could surely be delivered on or before the 20th February 2009. I was asked to place the order and then send an email with the order details so that the item can be expedited, which I did.

On the 19th February 2009, I was replied as "Your order will be dispatched today and you will receive by tomorrow". On the 19th February 2009, I was once again told by a customer care representative that I would get the item as promised on or before the 20th February 2009. However since I did not see the sign of the receipt, I called up shoppers stop and was given the airway bill number and once again assured that the delivery will be there on 20th February 2009. I called up TNT with the airway bill number and was shocked to hear that they did not have the details of the order which means that I would not receive the item for the next five working days.

The details of my order are as follows:

Order Acknowledgment Number: 2432089
Images Ladies Bags
Item Number: 3694758_9101

Due to the inability of shoppers stop to meet its commitments I had asked for a refund of the entire amount. I received an email response from Shoppers stop to my complaint on 20th February 2009, with the followig message

Quote

Dear Lancy Dsilva,

We apologies for the inconvenience caused.
The delay in shipment was due some issues in our logistic partner TNT courier. We will be processing a refund of Rs. 655.18 to your credit card. The refund transaction will reflect in your statement in next 2 working days.
We hope you enjoy shopping with us.

Thanks and Regards,
Shoppersstop.com

Unquote

When I received my credit card statement I was shocked to see that Shoppers stop had only refunded me Rs. 599.00. There has still been a refund of Rs. 56.18 which has not been credited and is still outstanding.

It is highly disapointing to know that I had to deal with Shoppers stop, which I truly regret. I feel cheated by them. Inspite of a series of communication and repeated reminders Shoppers stop has made no bones to do the needful.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  3 CommentsShareTweet

Comments

Hi Totally agree, as i also had same experience with my order # 2506625, theyh ad no clue where the order was, after constant request for timely delivery and several emails no response
staff is just not efficient no manners to talk, when i asked wher isthe courier explaiantion was given we sent through govt courier hence delay, are they trying to potray goct sector donot work where as i believe that they dont wok, they had no naswers to my questions their supervisor meena has no customer service skills, i had asked to speak to some else she couldnot arrange that, there was no response to my emails

i wish if some one can really take action against such an unprofessional behaviour


Reena
Gents;
Their experience is true. This is my worst experience buying online . They donot send the items in time . I am still waiting for my Items to be delivered to my address. my order no.2575857. I would not recomend my enemy to buy using shoppers stop. We can call the credit card issuing office to blacklist shopperstop . Doing such act will save others falling as pray for shopper stop.
Regards
Devastotra poddar
Dear Customer care Representative,

Myself i am Blessen Cherian. A first Citizen member of Shoppers Stop and my Card number is [protected]. I was in Dubai for several months and i came few weeks before.

I have been in Lucknow Shoppers stop in fun mall in Lucknow on 30/04/2010. My wife had bought me a wallet of BLUE&BLUES from your Lucknow Shoppers stop for my Birthday as a gift.And its a precious gift from my love. Now its one month from the date of purchase and its outer skin finishing started going on the folding area and other places and black is getting little bit white shaded.

I went to the customer care in fun mall today evening and one Mr. Imran had attended us. He had argued a bit and finally he said okey wait we will change it and made us wait for 10-15 min. After that all it happened. A person who was called as Floor Manager his name is Dhoom Singh( His ID. 513900) had attended and he started to arguing us. He is telling us normally leather wallet is like this and he started to show his old purse to me and again arguing that his purses is also having the same problem.

My wife and me, we were so insulted in front of other customers and he mocked me and challenged me that he cannot do any favor for me. And it was a biggest insulation in front of my family and i cannot tolerate it...

Now i need to change my purse and i need a reply why he behaved like this to us and i need a reply from the high officials. As this letter is a petition and i am going to the respected consumer court after getting your reply and i need a solution for this as soon as possible. I had traveled to 8 countries so far. I[censored] need a proof i can bring my passport as a evidence. I never had a insulting word from any store like this. Its my first and hope it will be my last experience??? I request to the so called famous company to remove such staff who don't know to respect the customers and to talk. Customers are your valuable asset.

I am looking for a answer from your side with next 24 hours and after that i want to give this same letter to all the websites like consumercourt.in, consumercourtform.in and to all other blogs and will try to canvas other customers to beware from such cheap experience from shoppers stop shops. This same letter will be done for respected police station as FIR and with proof will be submitted to the respected consumerscourt in Lucknow to file a case against the employ and the shoppers stop.

Its not about Rs. 1088/- but its the value you give to the human being. Man can earn anything but when he lives this world nothing he will take but love and respect will be there and it will be ever lasting. I hope this experience happened to me will never happen to any one.

Hoping to have a peaceful end with all the needs and do good works.

With Sincerely,

BLESSEN CHERIAN
Mobile. :[protected] /[protected]
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