[Resolved] Shoppers Stop — Failure to deliver as per promise
LLancy Nelson D'Silva
I had placed an order for a ladies hand bag from Shoppers stop (website). Since I was in India only for 4 days, I called up Shoppers Stop to check the availability of the item and if it could be delivered to my in Bangalore on or before the 20th February 2009. I was assured by the customer care (Mr. Akbar) that the item was in stock and could surely be delivered on or before the 20th February 2009. I was asked to place the order and then send an email with the order details so that the item can be expedited, which I did.
On the 19th February 2009, I was replied as "Your order will be dispatched today and you will receive by tomorrow". On the 19th February 2009, I was once again told by a customer care representative that I would get the item as promised on or before the 20th February 2009. However since I did not see the sign of the receipt, I called up shoppers stop and was given the airway bill number and once again assured that the delivery will be there on 20th February 2009. I called up TNT with the airway bill number and was shocked to hear that they did not have the details of the order which means that I would not receive the item for the next five working days.
The details of my order are as follows:
Order Acknowledgment Number: 2432089
Images Ladies Bags
Item Number: 3694758_9101
Due to the inability of shoppers stop to meet its commitments I had asked for a refund of the entire amount. I received an email response from Shoppers stop to my complaint on 20th February 2009, with the followig message
Dear Lancy Dsilva,
We apologies for the inconvenience caused.
The delay in shipment was due some issues in our logistic partner TNT courier. We will be processing a refund of Rs. 655.18 to your credit card. The refund transaction will reflect in your statement in next 2 working days.
We hope you enjoy shopping with us.
Thanks and Regards,
When I received my credit card statement I was shocked to see that Shoppers stop had only refunded me Rs. 599.00. There has still been a refund of Rs. 56.18 which has not been credited and is still outstanding.
It is highly disapointing to know that I had to deal with Shoppers stop, which I truly regret. I feel cheated by them. Inspite of a series of communication and repeated reminders Shoppers stop has made no bones to do the needful.
Complaint marked as Resolved Aug 14, 2020
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