ShoppersStop.com Complaints & Reviews

Am also facing the same issue.such bad service with shoppersstop

shopper stop — cheating in product

I purchased cosmetics of Rs1400/- for which they gave a product (eye liner) with no liquid. Sales girls were talking tricky which was ridiculous to trap customers. Need to take action so that other customers are not fooled.


Thanks,
Shanu

shopper stop — Regd. - Complaint for Rajiv Tiwari (Emp Id - S20139)

Regd. - Complaint for Rajiv Tiwari (Emp Id - S20139)


I am regular customer of stopper stop and done stopping every month min Rs.[protected].On 16October i visit under given Stopper Stop store for stopping.

Stoppers Stop Ltd,
Erosmall, Plot No.10,
Shivaji Palace, District Center,
Rajouri Garden,
Rajouri, New Delhi - 110 027.


I have witnessed and happened with me unusual behavior from Rajiv Tiwari (Emp id - S20139) 1st floor, he speaks to me in very rude manner and even person standing besides him convey him that be polite and speak in good way. Matter is only that I ask him why I need to sign at back and he speaks to me in very rude way that I can not help "jo karna hai kar lo etc...” I understand that need to sign at back of debit card but to convey this is this is a way? And what right he has to speak to the customer like this. Moreover he kept us waiting at cash counter for more then 45 min to reach to the place where we standing at. This even not happen to me one another customer standing besides me the people at cash counter behaves like this inline instructions from Mr. Rajiv Tiwari (Emp Id - S20139), and person at cash counter even said that I will loose my job if I speak again to Mr. Rajiv Tiwari (Emp Id - S20139). Then that customer convey to them - is this is a "Pan ki Dukan"- How's to speaking to me or customer standing across to me (referring us), unfortunately he not logged any complaint for this.

Then i ask him where i need to logged complaint regarding his behavior and Mr. Rajiv replied www.stopperstop.com, still I reconcile my self and ask him can I speak to your senior, he again replied there is no senior apart from me. Then again i said i need to talk to someone who understand the industry and speak in right sense then he said Manager Corporate communication and I ask him to call him. I appreciate this person as he just took 7 min to reach to us listen us very politely and ask us to logged a complaint so that some action can be initiated. He even discloses to us that about this 1st floor, even in past we have received complaints but very few customers like us come forward and tell us formally. I have given him a written complaint Regd. Mr. Rajiv Tiwari and he assured me that some action going to be initiated with in 48 hrs, but he also said he belongs to different department so can not make any commitment. That a reason i am also passing on this written complaint from email so that my efforts should not be wasted and he (Mr Rajiv Tiwari (Emp Id - S20139)) given some right message. Now as said above, i appreciate to take some action against "Rajiv Tiwari (Emp Id - S20139)" so that Stopper stop value (customer friendly) remain interact in market’s think you should see this, such bad mouthing can hurt your business and try to address my concern.
This email was circulated in our internal group which has about 7000 members, out of which 4000 live in NCR. Almost everyone in this group is your potential or current customer. They are in the right age group, have the spending power and care about quality of healthcare and service, because we represent a service based industry. Such emails within the IT community spread from company to company and have unimaginable reach. I know you can chose to ignore this, but so can your potential customers/guests. There are choices available to people now. My sincere request is to kindly take this up within Stopper Stop and try to address my concern. Appreciate to see some concrete things happen to this so that everyone can have wonderful experience with in Stopper Stop.

Rakesh

Rakesh Sharma
Mobile: +91 [protected]

am regular customer of stopper stop and done stopping every month min Rs.[protected].On 16October i visit under given Stopper Stop store
for stopping.

Stoppers Stop Ltd,
Erosmall, Plot No.10,
Shivaji Palace, District Center,
Rajouri Garden,
Rajouri, New Delhi - 110 027.


I have witnessed and happened with me unusual behavior from Rajiv Tiwari (Emp id - S20139) 1st floor, he speaks to me in very rude manner and even person standing besides him convey him that be polite and speak in good way. Matter is only that I ask him why I need to sign at back and he speaks to me in very rude way that I can not help "jo karna hai kar lo etc...” I understand that need to sign at back of debit card but to convey this is this is a way? And what right he has to speak to the customer like this. Moreover he kept us waiting at cash counter for more then 45 min to reach to the place where we standing at. This even not happen to me one another customer standing besides me the people at cash counter behaves like this inline instructions from Mr. Rajiv Tiwari (Emp Id - S20139), and person at cash counter even said that I will loose my job if I speak again to Mr. Rajiv Tiwari (Emp Id - S20139). Then that customer convey to them - is this is a "Pan ki Dukan"- How’s to speaking to me or customer standing across to me (referring us), unfortunately he not logged any complaint for this.

Then i ask him where i need to logged complaint regarding his behavior and Mr. Rajiv replied www.stopperstop.com, still I reconcile my self and ask him can I speak to your senior, he again replied there is no senior apart from me. Then again i said i need to talk to someone who understand the industry and speak in right sense then he said Manager Corporate communication and I ask him to call him. I appreciate this person as he just took 7 min to reach to us listen us very politely and ask us to logged a complaint so that some action can be initiated. He even discloses to us that about this 1st floor, even in past we have received complaints but very few customers like us come forward and tell us formally. I have given him a written complaint Regd. Mr. Rajiv Tiwari and he assured me that some action going to be initiated with in 48 hrs, but he also said he belongs to different department so can not make any commitment. That a reason i am also passing on this written complaint from email so that my efforts should not be wasted and he (Mr Rajiv Tiwari (Emp Id - S20139)) given some right message. Now as said above, i appreciate to take some action against "Rajiv Tiwari (Emp Id - S20139)" so that Stopper stop value (customer friendly) remain interact in market’s think you should see this, such bad mouthing can hurt your business and try to address my concern.

This email was circulated in our internal group which has about 7000 members, out of which 4000 live in NCR. Almost everyone in this group is your potential or current customer. They are in the right age group, have the spending power and care about quality of healthcare and service, because we represent a service based industry. Such emails within the IT community spread from company to company and have unimaginable reach. I know you can chose to ignore this, but so can your potential customers/guests. There are choices available to people now. My sincere request is to kindly take this up within Stopper Stop and try to address my concern. Appreciate to see some concrete things happen to this so that everyone can have wonderful experience with in Stopper Stop.

Rakesh

Rakesh Sharma

SHOPPERS STOP LTD. — Rs. 899 worth of Pant stitches (both sides) came out in first wear

I have purchased the clothes worth of Rs. 4,294.00 at Shoppers Stop Ltd. KRM Center, Survey # 2, Egmore Div. Harington Road, Chetpet, Chennai – 600031 on 06th March 2011 (Sunday) for my cousin marriage. The horrible thing is I wore the pant first time (which I have purchased) and standing on the stage it’s alone worth of Rs.899. What a shame for me when I was on the stage the pant stitches came out step by step which I didn’t realize, one of my relative pointed out and teased me then I realized my pant was 50% stitches gone, my inners and legs were visible to every one. What is this? What kind of product they are selling? If we go and buy in the road side shop at least the cloth will come for a month. But Shoppers Shop such a branded name selling the pants which are worthless I didn’t even given for first wash then how the hell this pant stitches gone like anything. In my life I never come across such a bad incident and insult. I tremendously need a justice… Shoppers Stop has to answer for their fault or else they should close the stop I am scared for other dress materials altogether I have lost Rs. 4,294.00 and my image in front of my all colleagues, friends and relatives… Please help me to get a justice…

Thanks & Regards

Santhosh Natarajan

[protected]

Sir/Mam
I'm Trinath adhikary, PFNo:MH/KDV/13484/24850 I've resigned from SSL(kol-1) on
Feb-2013 and applied for PF claim on[protected] but still I'm waiting
for my PF amount.
plz help me.


Regards
Trinath Adhikary
trinath.[protected]@gmail.com

ShoppersStop — cost taken Twice for the one unit shart Louis Phillips from my ICICI Bank Card.

Dear Sir,

This is to kindly inform you that on 1st Jan 2010 at 6.10 pm at City Center ,Kolkata,saltlake, i have purchased a Shart costing Rs 1599.00/- .i have used my ICICI Bank Debit Card for the same. Cashier Mis Sampha did a mistake & she punched two time my card & take Rs 1599.00 two time =Rs 3198.00 which is now shown in my account.My Cash memo no 9748 & Details: store ID 115,Cashier : Sampa, Code No:17219,Register 015,item code:[protected],ICICI Bank Card No: [protected] , Name Anamika Datta paul, date of purchase on 01.01.2010 ,venue: City Centre,Shopper Stop,Kolkata,Salt Lake.product cost Rs 1599.00/- only.
I have spoken to Finance Manager Mr Sunil Singh also , i have not received any feed back from them. This type of harassment we will not expect from a professional Organization. I will need your co-operation for the same.

Anamika Datta Paul.
M:[protected].
Kolkata.

I had ordered for a dress(Item Number:7815979_9418) from www.shoppersstop.com on 05 June2013 and received a wrong product(Item Number:7809361_9101) on 10 June 2013. Which I had returned on 14 June 2013 when their executive came and collected the product. I have received the changed product again on 22 June2013 which is again the wrong product (Item Number:7809361_9101).

This is the second time I am receiving the wrong product. And when I contacted their customer care they are saying that they don't have the product any more. And the executive was not at all polite and just disconnected the call when I asked him to connect me to the higher authority.

One more thing I have noted is that the price on the product they have send me(Item Number:7809361_9101) is Rs. 3299 while on their website it was shown as Rs. 5500. When I pointed out that they were cheating people they removed the product from their site.

They have wasted lot of my time and trust. And I haven't received the refund yet.

My Order number is Order #4275345.

Shoppers Stop — plastic bags

I am writing with regards to new rule on charging Rs 5 or 7 for carry bags.

1. If retailers are so concerned about the environment you should start 'giving' or 'selling' Non plastic bags made of paper or cloth without branding. All your life you have ONLY given plastic bags. Now suddenly you have a new found love for the environment?

2. If you cannot absorb the cost of the higher micron plastic bag, it does not really justify to pass it on to the customers in the shallow guise of environmental protection. You should have in any case advertised about the pay for bag scheme before you started. (I have recently billed items and discarded the cart and walked off).

3. You are obviously trying to make money out of this and hoping that customers are fools and we will not see the truth.

4. Also remember that if we buy your bags with your logo, WE are advertising for you so what this means is...you want customers to pay to advertise for you...that is really disgusting. Why cant you SELL bags without logo?

In any case I have sworn I will not walk into Shoppers Stop or other retailers like Westside and Lifestyle who are also cheating customers on this. Thanks.

Yes. I have experienced same thing for my Churidar set order . I think they are not able to handle online shopping in-spite of being into one of the good brand names.

Please take some serious action as its frustrating at the same time disappointing when the order is getting cancelled after making choice.

Thanks,
Rupali

Hello

my name is blessing, i saw your profile today and become interested to know more about you,

so here is my e mail address ([protected]@yahoo.com) just contact me back

so that i will give you my picture for you to know whom i am

please don't forget that distance or color does not mean any thing but love matters a lot,

please contact me back so that we know each other very well,

([protected]@yahoo.com)

Yours New Friend

blessing:)

Hello

my name is blessing, i saw your profile today and become interested to know more about you,

so here is my e mail address ([protected]@yahoo.com) just contact me back

so that i will give you my picture for you to know whom i am

please don't forget that distance or color does not mean any thing but love matters a lot,

please contact me back so that we know each other very well,

([protected]@yahoo.com)

Yours New Friend

blessing:)

Ultimately it is the consumer, who has to pay for everything. The first instance was, where Govt banned use of plastic bags. So, what shops started doing is, they stopped giving plastic carry bags and started selling these. I dont understand, if something is not good for environment, why it should be even allowed to be sold. Why these retailers are not being asked to stop selling plastic begs and instead provide paper bag to the customers without any charge.

Now, it is the VAT issue. Retailers say, 50% discount...VAT extra.
In this case, VAT is already included in the MRP. If you buy it without discount, no additional VAT is to be added. So, what happens. They give you the discount and then again charge you 5% to 12.5% (varies from shop to shop, seems) on the discounted price. This means, actual discount you get is less than 50%, which is misleading advertising.

Can Govt department come up and stop these malpractices.

Shoppersstop.com — Parts missing from the product

Order no.3443849, paid in full by my side, Product- Mothercare feeding starter set.

Inspite of many complaints by phone and email, i'm not receiving the missing parts if the order. Customer care or any concerned department has not communicated any status update on their own even once till date and are least bothered to give me any proper response. The only statement I'm hearing from last 1 month is " That it will be shipped in next two days" ...

Sir,
I'm Trinath adhikary, PFNo:MH/KDV/13484/24850 I've resigned from SSL(Kolkata, salt lack, sec-1) on
Feb-2013 and applied for PF claim on[protected] but still I'm waiting
for my PF amount.


Regards
Trinath Adhikary
trinath.[protected]@gmail.com
pn-[protected]