ShoppersStop.com Complaints & Reviews

Yesterday i ordered a track pant (BLACK PANTHER Womens 2 Pocket Slub Track pants) from Shoppersstop.com. As soon as i made payment the message appeared "Server Down will be back in moment"

Amount of Rs. 1748 was deducted from my account. And when I checked the order history it says "NO ORDER PLACED".
I mail them twice and made call many times. But no reply was found.

I bought an e gift voucher online on Oct 31 that was supposed to be delivered directly to the recipient's email id.. But till date it hasn't been sent. I made several phone calls and sent emails to thematic haven't received a proper response.. They have a problem sending a simple email and no solution to my problem and they have taken my money. Order number 00391439

Dear Sir/Madam,

I have ordered chudiar from shoppers stop on Oct.14th Rs.733.99 paise. I have made payment done with net banking on same day. After 10 days they have sent order cancellation mail due to out of stock... story. Then I have asked my refund for that order. They said that with in 3 days it will reflect in your account. But its not happen, I contacted to customer care they said that it will take 15 days, I am really fed up for their wrong commitment. Now more than 15 days still I am not get my refund amount. Please kindly take action.

Order no: 7678863
Mail id:[protected]@gmail.com

I am still awaiting my money back. I have been calling every day to check up the status of the same on the customer care number but nobody is giving me a proper response. I would like to know what is going on. According to my last conversation with your customer care exe. they told me that the cheque was dispatched on 5th Oct, but I still haven't received it. this is very poor service and I have not received my refund yet. My order number is 7594412

Hi,

I have palced an order in Shopperstop site. My Order no:00341026. Its been more that one week, I am not getting any response from the authority. The product has still not dispatched. I have bought products for nearly 2000 Rs. They are not responding to the mails or calls. Very unhappy with the service...Dont trust this bloody site. Its waste of money

My order no. is 7648758, it was a 1960Rs purchase. I had returned a product to shoppersstop. com on 19th October and It was received by 23rd October. According to their policy it is suppose to be refunded including the courier charges with in 48 hrs and until now I have not received it apart from that I had made many followup calls hence they don't respond emails. Please take this as a complaint and do something to get my money back.

This is from our experience while buying two watches at the shoppers stop outlet at south city mall, Kolkata. The staff at the watches section were behaving as if it was a fish market. While we were looking at and choosing the watches we liked, all the staff from the other brands surrounded us with their respective watches and started trying to show us their items. Even while we were walking from one section to another with our selected watches, the staff from other brands were calling out and saying madam, you didn't see my watches. Despite repeatedly asking them to give us a moment of peace (and space for they were crowding around my mother and me) they would not move away. It was really a form of harassment as it seemed intentional after a point. It was very embarrassing too. We do not visit your outlets to deal with such behavior. The staff at the traditional shops know how to behave with their customers much better. Please train your staff properly and teach them how to behave with customers.

I placed an order 22 days back. I am in Chennai. When I make calls to customer care, there are saying that my order was delivered in WestBengal. How these people are sending to West Bengal, if Chennai is in Tamilnadu? Worst service. Every time, they say they will resolve it in 24 hours. But they never.

Hi Team, This is to bring into your notice, with the highest priority, about the torturous customer experience we faced at MGF Gurgaon Mall outlet at Shopper Stop. We had purchased a Casio Ladies watch on 19th September 2015, which we realized had a minor glass defect (apparent scratch-like pattern) and thus came back with the product on 24th September 2015. We had complained about the issue to the customer care representative at the MGF outlet of SS, they handed over our case to Retail Manager, Ms. Rachna Gupta. Ms. Rachna was unbearably insolent towards us, and completely refused to address our issue. Later, on our pleading request she somehow agreed to send our watch to Casio for further intervention. Now this is what happened next: 1) We submitted the watch and were given a 35 day return assurance. 2) On 1st October i received a call from Casio that the upper part of the watch would be completely replaced if we'd pay rupees 500 extra. 3) Highly perturbed by Ms Rachna's denial of service and ruder behavior, we agreed for the payment of extra 500 rupees. 4) On 1st October itself the Casio respondent replied that he will deliver the watch within 15 days, starting 1st October 2015. 5) Ever since our approval of getting the watch fixed(which ideally should've been on the expenditure of SS), till date Customer care at MGF outlet of SS did not even care to take any follow-ups 6) It has been 20 days since and still our request has not been taken care of. 7) Finally today(19th October 2015) we called the Customer Care again, only to get a response that the watch will take additional 10 days to get fixed as no follow up was taken by them. 8) Highly infuriated by the negligence of Ms Rachna and her support Staff we simply requested the watch to be delivered back to us without any fix. Not only did Ms. Rachna not pay any heed to the problem we have gone through, but also she has mentally tortured us by giving a lecture on, "how to be a good customer". More gruesome was the fact that she threatened us to disconnect the call as she could't bear the dis-pleasure of a customer. 9) She further added that it has not been 35 days that i should complain about this issue! We are highly infuriated by her unprofessional behavior and rude antics for the end customer. I don't know what else to expect from this store at MGF while people like Ms Rachna continue to bully end customers. Conclusively, it was just 1 day that the watch was worn and upon the careful glance of identifying the issue and submitting the same to MGF outlet SS, we were shown no trust of a good customer-centric approach; the ordeal of 26 days still continues when no one is interested in resolving our issue, instead being lectured that we need to wait for 35 days! At this point, i have lost all faith in Shopper Stop by the treatment we've received. It was just a matter of 500 bucks but i have been coming back and forth from all the way to Gurgaon from Delhi and calling up the team innumerable times. Looking for a fair-decision maker at SS (if there exists any) thanks and regards Highly Frustrated Gaurav Kumar

Dear sir, hi MyEmployee Code: S40921, PFNo: MH/KDV/13484/33770, Employee Name: ANAS SHAMIM SIDDIQUE, EPSNo: MH/KDV/13484/33770, Father's/Husband's Name: SIDDIQUE SHAMIM my pf has not been received yet plss help it out its urgent mob no: [protected]

I placed an order for a watch on their website(http://www.shoppersstop.com/sonata-mens-digital-watch-super-fibre-ocean-...⇄ and I received a different product than shown. I wrote to the customer support with the image of the product i saw and they say that the product is same and they cannot help! II have attached the pic of product Ireceived. Please compare and see that LCD is black, body is dark silver and buttons are silver. Shoppers stop is a fruad company and people should refuse buying products from them.

I had ordered pair of shoes worth Rs 1690 from shoppers stop through online transaction. Mode of payment was 1190 through credit card and and 500 through gift voucher. With a few days I returned the product but my refund has not been initiated since then. Since April 2015 I am following up with shoppers stop customer care through calls and mail. But there is no response

I had purchased an ESPRIT watch from Shoppers Stop Outlet at Shipra Mall Ghaziabad. Within few days the time of the watch started to move back gain and again. On 20th Sep, I visited the Shoppers stop outlet and asked them to either replace the watch with new one or refund the amount as it is not acceptable that a branded watch will stop working within a month of its purchase. The flooe manager said that as per the rule, we need to send the watch back to the brand to find out the exact nature of provlem and if it is a mechanical defect then watch will be replaces. However whatever the problem would be they will confirm within next 2 days but will take around 15 days for rest of the process. Now to my surprise I got a call exacly after 2 days but at 9:00 pm at night by a person named :Amit" from Shoppers Stop. He told me that their was some mechanical problem in the watch so the brand has changed the entire mechanism of the watch. First of all, is 9:00 clock at night is the time to call a female customer? and on top of that the person was arguing with me. Secondly, if the floor manager himself said that in case of some mechanical fault the watch will be replaced then howcome within 2 days they got the entire mechanism changed and that too without my permission. Within two days they were just supposed to inform me of the nature of problem but to my horror thay hasd got the entire mechansim changed without my knowledge. This is just not acce[ted from Shoppers Stop, I an old customer of Shoppers Stop and now thay are makin me realize that I did the biggest mistake to purchase the watch from their outlet. Now again few more days have passed, the watch is still with them as I refused to take the repaired watch as within a month this problem arose. Intially I had asked for the replacement, but now seeing how they behave and work without keeping the customer in knowledge, I want my money to be refunded.

Order No.[protected] Order Partially cancelled on 29/06/15 Order No. 7577791- Order Cancelled on 11/09/15 Consumers beware this company does not know the status of its inventory before you place an order. The above two orders were cancelled in a span of 3 months. I have shopped thrice with Shoppers and as you see I had to face the inconvenience of order cancellations twice. Needless to say, the refund process is extremely painful. They will charge your card immediately but it will take ages for the refund. My second order[protected] has not been refunded yet. This is a cheap company with no professionalism and I would strongly advice against shopping online with Shoppers

I made 2 online purchases in April 2015, under order number 6958081 and 6958264, However I could book the 20 % discount (T20) only on one order, as I missed to put the code in the second order. I had already made the online payment for both the orders, However, the discount amount for the T20 discount and the extra 10 % discount for purchases of more than 1500, which I have done and for which I am eligible is not being paid by Shopperstop.com Inspite, of my regular follow-ups, I have not got any response and am rightful credit amount has not been paid.

My Name is Mrs. Vishakha Suhas Jagtap. I was a employee of Shoppers Stop, Vashi. After my pregnancy I Resigned from the company in year 2010. But still the company not provided my pregnancy period salary and full and final settlement. Many times I visited to HR person, but they are keeping me on hold and saying after six month you will get. But not around five years gone still the settlement not happened.

Company is not refunding money & I want money with Interest & Apology Letter Details of your Order Order No.: 7259716 Date & Time: 11 July 2015 10:50:00 IST Qty Product Unit Price in Rs Amount in Rs 1 WOODLAND - Mens Black Leather Smart Formal Slipon Shoe BLACK Rs.2695.50 Rs.2695.50 Subtotal: 2695.50 Shipping:0.00 Service Tax: 0.00 Discount: -269.55 Amount paid by Credit/Debit card : 2425.95 Order Total:2425.95 Billing to: CHANCHAL SRIVASTAVA G-304, Mahima panorama, Near SRN Internationl School Jagatpura, Jaipur, Jaipur, Rajasthan - 302017 India T: [protected] Shipping to: CHANCHAL SRIVASTAVA G-304, Mahima panorama, Near SRN Internationl School Jagatpura, Jaipur, Jaipur, Rajasthan - 302017 India T: [protected]

Shoppers Stop - No Refund even after 2 Months Purchased Duke-Mens Short Sleeves Slim Fit Solid Polo T-Shirt LEMON worth 542.50 and Duke-Mens Short Sleeves Slim Fit Stripe Polo T-Shirt Navy worth 521.50 on 15th July 2015 via Order 7293397, by paying 360/- via Credit Card and the rest 704/- via Gift Card. However, on 22nd July 2015 without my knowledge one of the Item ordered Duke-Mens Short Sleeves Slim Fit Stripe Polo T-Shirt Navy above was cancelled by Shoppers Stop even without informing me. An email was sent to me saying that I have indicated for a return or exchange of the Item and hence, the amount would refunded. On calling the Customer Support Representative, they informed me that due to non-availability of the Item and that the amount has been refunded to my Gift Card. Informed them that the Card is not available anymore as I had exhausted the entire amount available within it and had disposed of it. Requested them to refund the money back to my Credit Card. Shoppers Stop was reluctant to refund my money back and said that it would not be possible and that they will send me a new Gift Card for 521.50. Informed them to re-purchase or exhaust the money in the fresh gift card, I might end up spending some more money and hence requested them to wait till the other order arrives and if the other one doesn't fit then refund the entire money by cancelling the order. As anticipated the other item did not fit and was returned on 29th July 2015 via Pickup Receipt [protected]. However, till date the amount of 704/- has not been refunded to me via cheque as agreed by Shoppers Stop, though I have received the refund for the amount paid via Credit Card. Every week I call, I get a response that the cheque is ready and it would be dispatched. Request you to please process my cheque for 704/- and send it to me at the earliest. Regards, Naveen

I bought a makeup foundation from shoppersstop.com. When I opened the package what I see is damaged product which is half emptied by some body looks used. When I raised complaint customer care agreed to return/refund my money. Its been more than 3 months now and nobday is responding to my emails/calls. I advice not to buy from this website. though they are big brand but customer care is pathetic.. Regards,

PF not received yet Dear Sir, This is regarding my PF Amount. Pls find the PF details from below:- Name:-Ahmad Kaleem Khan E code 9373 Form Enclosures:- Form 19, 10C My Employeer have submitted the above PF forms on 15th May'2015 at Kandivali EPFO. But till date I have not received my PF amount. and there is no any site to check online claim status. I tried to call at landine nos of PF Kandivali ( Mumbai) office but no response from there as nobody is lifting the call. So requested you to pls look into this matter & let me know My PF Amount Status.. Waiting for your reply.. Thanks Ahmad Kaleem Khan New Delhi [protected]@rediffmail.com [protected]